وظائف خدمة عملاء في العراق

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire &nbsp;</span><span>Customer Service Representative, </span><span>who are responsible</span><span> for </span><span>handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioural</span></p><br><ul><li><p><span>Serving our Customers </span></p><br></li><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Relationship Building </span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral Communication</span></p><br></li><li><p><span>Written Communication</span></p><br></li><li><p><span>Managing Information&nbsp;</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support </span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>DEI&nbsp; Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire &nbsp;</span><span>Customer Service Representative, </span><span>who are responsible</span><span> for </span><span>handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioural</span></p><br><ul><li><p><span>Serving our Customers </span></p><br></li><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Relationship Building </span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral Communication</span></p><br></li><li><p><span>Written Communication</span></p><br></li><li><p><span>Managing Information&nbsp;</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support </span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>DEI&nbsp; Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<p>Promote and sell the Company's insurance products and services to new and existing clients.<br><br>Generate and qualify new business opportunities through direct client engagement, networking, referrals, and other communication channels.<br><br>Prepare and coordinate insurance quotations and policy information in accordance with Company guidelines.<br><br>Respond promptly to customer inquiries regarding policies, quotations, and claims via telephone, email, or face-to-face communication.<br><br>Maintain accurate customer, prospect, and sales records in the Company's systems.<br><br>Prepare sales documentation and support day-to-day sales activities.<br><br>Implement local marketing initiatives and promotional campaigns to increase brand awareness and market penetration.<br><br>Represent the Company at exhibitions, trade shows, and promotional events to generate new business.<br><br>Comply with Company policies, procedures, and regulatory requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Education:<br>Bachelor's degree in Business Administration, Marketing, Finance, Economics, Insurance, or a related field.<br><br>Professional insurance or<br>sales certifications are an advantage.<br><br>Minimum 3 years of experience in sales and customer service.<br><br>Experience in the Iraqi insurance market is preferred.<br><br>Experience in the insurance or reinsurance<br>brokerage industry is an advantage.<br>Minimum 7 years of progressive experience in sales, business development, or<br>insurance operations.<br>Language Skills: English, Arabic<br><br>Computer Skills: Microsoft Office</p>

<p>The post holder is responsible for the delivery of Aviation security training programs through courses and workshops, ensuring that all aviation security staff are well-trained and capable of performing their duties efficiently and safely. Additionally, ensuring that other airport workers and stakeholders receive requisite security training and briefings in accordance with mandated international security standards. All training must be compliant with the Regulatory requirements of ICAO Document 8973 Aviation Security and the ICAA National Civil Aviation Security Training Program (NCASTP). A solid knowledge of performance management tools, techniques, and utilizing ‘state of the art’ technology, is vital, along with the ability to forge relationships with peers and customers. Key Areas of Responsibility: a) Regulatory requirements: Demonstrate excellent knowledge of all pertinent security regulations and standard operating procedures, the training requirements of the ICAO Document 8973 Security Manual and the ICAA National Civil Aviation Security Training Program (NCASTP). b) Lesson Plans & Courses: Assist in the development, and then deliver comprehensive aviation security training programs, including lesson plans, exercises and instructional materials for all identified training courses – specifically the core regulated security courses for a Certified Security Officer (CSO), the supervisory and specialist courses for the experienced staff, and for all airport staff the General Security Awareness Training (GSAT) and customer service courses. Create and conduct training sessions on aviation security protocols, procedures, and regulations. c) Courses, Development & Delivery Security Oversight: Organize and prepare all courses to international standards, quality checked against stated learning objectives, then delivered in the national language of Iraq or, when require, in English. (Ensure all courses, lesson plans, examinations and power point presentations are written in Arabic and English). d) Instructional Design: Apply instructional design methodologies to improve training effectiveness and job performance. e) Examinations: Ensure that all courses and examinations are delivered to the standard, content and required level of knowledge; that examination results are properly evaluated & appropriate remedial action initiated where necessary. f) Course Certification: Issue course certificates to successful candidates after course completion. g) Maintaining Records: Maintain accurate records of all training activities, certifications, and employee progress and ensure that staff and training records are properly filed and secured in accordance with Training Manual procedures. h) Methods: Deploy a wide variety of interactive and hands-on training methods, such as simulations and role playing, using visual exercises, varying incident scenarios, and tabletop exercises, to make learning more engaging & practical. i) Workshops: Assist in organizing AvSec workshops and seminars to meet the practical aspects of training needs and staff development. j) Mentorship & On-the-Job training: Provide on-the-job training and mentorship to new staff, offering feedback and addressing areas of low performance. k) Assess and evaluate trainees: Monitor and assess the progress of trainees, providing feedback and guidance to ensure they meet the required standards. l) Maintain training materials: Update and maintain training materials to ensure they are current and effective. m) Currency: Keep current with the latest developments, training trends and industry best practices in airport operations, security regulations, and training methodologies to ensure that the training syllabuses are current and effective. n) Collaborate with stakeholders: Work with the Head of Security Training (HoSTNG) to ensure that training programs and courses meet organizational needs.</p><p>Education: ICAO AvSec Instructor or equivalent, Aviation Security Supervisor, Managing Safely (IOSH) or equivalent, Diploma or equivalent Experience: Minimum of 2 years in an aviation training instructor role with domestic and/or international experience. experience of operating in post conflict & low infrastructure multicultural environments. Minimum of 5 years working within an airport and/or airline environment, at least 2 of those years as an AvSec Supervisor. Computer Skills: Knowledgeable in Microsoft Office suite (user´s perspective) and able to manage other specific project / management software, provided the adequate training. Language Skills (Eng., Arabic, other): Solid knowledge and command of written and spoken English (essential) and Arabic (essential). Training Requirements: Ability to deliver training in Aviation & Protective Security in benign & post conflict environments. Behavioral Competencies • Delivering Results & Fostering Ownership • Building Customer Value • Networking & Influencing Collaboratively • Leading Teams • Driving Change Technical Competencies • Designing & executing Training Development syllabuses • Security screening procedures and techniques • Adult education and vocational training principles • Interpersonal & Instructor Skills • Knowledge of Regulations & Policies in the Aviation Field • Aviation Security Technology and Systems</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Responsibilities The F-16 Engine Mechanic is responsible for   Oversight/Training/Instructing  the host nation on the inspection, maintenance, and repair of F-16 aircraft engines, with a strong focus on ensuring the engine’s optimal performance, reliability, and safety. This role requires in-depth knowledge of turbine engines, especially Pratt &amp; Whitney or General Electric engines commonly used in F-16 aircraft . Working in close collaboration with other maintenance team members, the technician  oversees  both routine and complex tasks, diagnosing issues and implementing repairs that meet strict military and safety standards. Attention to detail, adherence to technical manuals, and commitment to quality assurance are critical to success in this role. Essential Duties and Responsibilities for Oversight/Training/Instructing host nation in the following: • Routine and non-routine inspections of F-16 aircraft engines, identifying issues or areas requiring attention. • Scheduled maintenance, including troubleshooting, removing, and installing engine components. • Utilizing advanced diagnostic equipment to assess engine conditions and analyze engine performance. • Repairing and replacing worn or damaged components, such as turbine blades, bearings, and seals, ensuring compliance with technical specifications. • Maintaining detailed records of work performed, including inspection and maintenance logs, and report findings to ensure accurate documentation. • Adhering to all safety protocols and technical manuals during maintenance procedures to ensure personnel safety and equipment functionality. • Collaborating with other technicians and engineers to discuss solutions for complex mechanical or technical issues. • Staying up-to-date on F-16 engine technologies, tools, and best practices by participating in ongoing training and professional development. • Supporting pre- and post-flight engine checks, ensuring engine readiness and addressing last-minute maintenance needs. Work Conditions Position is located OCONUS and in an austere environment; work is being performed on the flight line, limited hangar or aviation field environment. Physical Requirements • Must be able to lift and parts, tooling and other awkward items sometimes weighing greater than 50 lbs , including up and down stairs. • Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday. • Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met. Qualifications Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . • Must be able to obtain and maintain a US Secret security clearance. • In order to obtain a secret clearance, qualified candidates must have US Citizenship. • Ability to pass physical screening requirements. Education and/or Experience: • High school diploma or equivalent; an Associate’s or technical degree in aircraft maintenance or a related field is preferred. • Minimum of 8-10 years of experience working with military turbine engines, ideally on F-16 engines. • Extensive hands-on experience with Pratt &amp; Whitney or General Electric engines for the F-16 aircraft . • Proficiency in using diagnostic tools, maintenance software, and technical manuals for turbine engines. • Ability to work in a fast-paced environment, meet deadlines, and adapt to changing priorities. • Strong understanding of safety standards and procedures for working with military aircraft . • Certification through a relevant military or civilian aviation authority (e.g., FAA, A&amp;P) is highly desirable. • USAF 7 – Level skill or equivalent. What We Bring + + At V2X, we strive to be market competitive in our total reward offerings. + The successful candidate’s starting pay will be based on, but not limited to, their job-related skills, experience, qualifications, work location, and market conditions. + Please speak with a recruiter for additional information. + Employee benefits include the following: + Healthcare coverage + Retirement plan + Life insurance, AD&amp;D, and disability benefits + Wellness programs + Paid time off, including holidays + Learning and Development resources + Employee assistance resources + Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>The role of Operations Coordinator focused on inventory management, asset utilisation, procurement coordination, and logistics support across a regional operation. Liaising with client on any operational issues.&nbsp;</span></p><br><p><span>Responsibilities:</span></p><br><ul><li><span><span>Locate and identify underutilised assets in the region.&nbsp;</span></span></li><li><span><span>Monitor expendable supply stocks in each location in the region.&nbsp;</span></span></li><li><span><span>Move excess stocks of expendables from location to location to consume excess.&nbsp;</span></span></li><li><span><span>Set-up central expendable stock points that serve outlying locations using a hub &amp; spoke distribution plan.&nbsp;</span></span></li><li><span><span>Place replenishment orders for the central stock point with no purchases made at the outlying locations.&nbsp;</span></span></li><li><span><span>Coordinate capital equipment purchases and key product purchase agreements with the Houston purchasing and materials management group to maximize the companies purchasing volume.&nbsp;</span></span></li><li><span><span>Provide support as required and directed to operations/administrative departments such as inventory/asset tracking, marketing, accounting, corporate development, regional, field operation.&nbsp;</span></span></li><li><span><span>Provide support to domestic operations in arranging for the movement of rental, fishing, and other service equipment to gain optimum utilization and revenue.&nbsp;</span></span></li><li><span><span>Serve as the region focal point for conducting searches in the region for equipment which can be used to avoid purchasing, sub-renting or transferring equipment to meet job requirements&nbsp;</span></span></li><li><span><span>Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.&nbsp;</span></span></li><li><span><span>Must understand and comply with all safety rules and company policies of Weatherford.&nbsp;</span></span></li><li><span><span>Work assignments carried out to the highest quality level.&nbsp;</span></span></li><li><span><span>Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.</span></span></li></ul><p><span>Required:&nbsp;</span></p><br><ul><li><span><span>Minimum 3-4+ years operational experience plus 0-1 years coordinator experience</span></span></li><li><span><span>Have engineering background&nbsp;</span></span></li><li><span><span>Field and/or Workshop experience of well service equipment is essential</span></span></li><li><p><span>Exposure to tenders and P&amp;L</span></p><br></li><li><span><span>Fluent English and strong communication skills both written and verbal&nbsp;</span></span></li><li><p><span><span>Should be able to work closely with internal and external customers</span></span></p><br></li><li><span>Technical Sales experience within Well services would be an advantage</span></li><li><span>Sponsorship is not available therefore you must be eligible to work in Iraq without a visa</span></li></ul><p><span>Qualification:&nbsp;</span></p><br><ul><li><span><span>High School Diploma or Equivalent&nbsp;</span></span></li></ul><p><span><span>Preferred:</span></span></p><br><ul><li><span><span>Associate’s degree</span></span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Are you ready to shape the future with confidence?</b></p><br><p>Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skills you need to stay relevant today and, in the future, – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.</p><br><p><b>The opportunity: your next adventure awaits </b></p><br><p>You will be joining one of the most dynamic and people-focused teams in the industry. In <b>People Advisory Services (PAS)</b>, we help organizations transform their workforce strategies, enhance employee experiences, and navigate the complexities of global mobility and compliance. Our work spans HR transformation, payroll, rewards, learning, immigration, tax compliance, and international mobility—delivering insights that align talent with business strategy and drive sustainable growth. </p><br><p><b>What we look for: </b></p><br><ul><li><b>You have an agile, growth-oriented mindset. </b>What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.</li><li><b>You are curious and purpose driven.</b> We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers.</li><li><b>You are inclusive.</b> We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust. </li><li><b>Qualifications:</b> <ul><li>Bachelor’s or master’s degree completed in Accounting, Industrial Engineering, Business Administration, or any business-related major within the past 18 months</li><li>Nationals only to be considered</li></ul></li></ul><p><b>What’s in it for you: </b></p><br><ul><li>Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.</li><li>Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally.</li><li>Bring out the best in yourself with continuous investment in your personal well-being and career development.</li><li>Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society.</li></ul><p><b>Are you ready to shape your future with confidence? Apply today.</b></p><br><b>Step 1: Apply</b><ul><li>Please complete the online application and answer all the questions.</li></ul><b>Step 2: Test</b><ul><li>If selected, you will receive an invitation to complete the EY online assessments. </li></ul><b>Step 3: On Demand Interview</b><ul><li>Upon passing the assessments, you will receive an invitation for an initial interview.</li></ul><b>Step 4: Attend</b><ul><li>If shortlisted, you may be invited to attend a recruitment day or a technical interview. </li></ul><b>Step 5: Receive</b><ul><li>If successful, you will receive an offer to join EY and begin your career at one of the best companies to work for.</li></ul><p>Are you ready to shape your future with confidence? Apply today. </p><br><p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Are you ready to shape the future with confidence?</b></p><br><p>Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skills you need to stay relevant today and, in the future, – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.</p><br><p><b>The opportunity: your next adventure awaits </b></p><br><p>You will be joining one of the most dynamic and people-focused teams in the industry. In <b>People Advisory Services (PAS)</b>, we help organizations transform their workforce strategies, enhance employee experiences, and navigate the complexities of global mobility and compliance. Our work spans HR transformation, payroll, rewards, learning, immigration, tax compliance, and international mobility—delivering insights that align talent with business strategy and drive sustainable growth. </p><br><p><b>What we look for: </b></p><br><ul><li><b>You have an agile, growth-oriented mindset. </b>What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.</li><li><b>You are curious and purpose driven.</b> We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers.</li><li><b>You are inclusive.</b> We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust. </li><li><b>Qualifications:</b> <ul><li>Bachelor’s or master’s degree completed in Accounting, Industrial Engineering, Business Administration, or any business-related major within the past 18 months</li><li>Nationals only to be considered</li></ul></li></ul><p><b>What’s in it for you: </b></p><br><ul><li>Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.</li><li>Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally.</li><li>Bring out the best in yourself with continuous investment in your personal well-being and career development.</li><li>Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society.</li></ul><p><b>Are you ready to shape your future with confidence? Apply today.</b></p><br><b>Step 1: Apply</b><ul><li>Please complete the online application and answer all the questions.</li></ul><b>Step 2: Test</b><ul><li>If selected, you will receive an invitation to complete the EY online assessments. </li></ul><b>Step 3: On Demand Interview</b><ul><li>Upon passing the assessments, you will receive an invitation for an initial interview.</li></ul><b>Step 4: Attend</b><ul><li>If shortlisted, you may be invited to attend a recruitment day or a technical interview. </li></ul><b>Step 5: Receive</b><ul><li>If successful, you will receive an offer to join EY and begin your career at one of the best companies to work for.</li></ul><p>Are you ready to shape your future with confidence? Apply today. </p><br><p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

<p>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.</p><p>An Online Account Manager is a person who is responsible for the management of sales and relationships with merchant exclusively through virtual. This role requires a strong focus on tele sales skills and exceptional customer support to ensure client satisfaction. They are assigned a company's existing merchant's accounts.</p><p>Responsibilities:</p><ul><li>Serve as the lead point of contact for all Merchants on account management matters.</li><li>Handle and nurture client relationships exclusively through phone and online communication.</li><li>Utilize effective tele sales techniques to drive account growth and revenue.</li><li>Ensure the timely and successful delivery of our solutions according to merchant needs and objectives.</li><li>Demonstrate proficiency in using online platforms, CRM systems, and other digital tools.</li><li>Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues.</li><li>Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to Toters platform and highlighting to existing customers the value of being on our platform.</li><li>Collaborate with the Business Development team to identify and grow opportunities.</li><li>Communicating with merchants to understand their needs and explain product value.</li><li>Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues</li><li>Maintaining updated knowledge of company products and services.</li><li>Resolving complaints and preventing additional issues by improving processes.</li><li>Identifying industry trends.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong></p><ul><li>BA/BS degree in Business Administration, Sales or relevant field.</li><li>Proven experience in tele sales, account management, or a related field.</li><li>Strong customer support and problem-solving skills.</li><li>Conduct online training sessions to educate clients about products and services.</li><li>Solid experience with CRM software and MS Office (particularly MS Excel).</li><li>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.</li><li>Exceptional virtual communication skills and responsiveness.</li><li>Strong verbal and written communication skills.</li><li>Technical proficiency in using online platforms and digital tools.</li><li>Good command of English and Arabic (oral and written).</li><li>Extensive, accurate product knowledge.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. An Online Account Manager is a person who is responsible for the management of sales and relationships with merchant exclusively through virtual. This role requires a strong focus on tele sales skills and exceptional customer support to ensure client satisfaction. They are assigned a company's existing merchant's accounts.</span></p><br> <p><span>&nbsp;<u><span>Responsibilities:</span></u></span></p><br> <ul> <li><span>Serve as the lead point of contact for all Merchants on account management matters.</span></li> <li><span>Handle and nurture client relationships exclusively through phone and online communication.</span></li> <li><span>Utilize effective tele sales techniques to drive account growth and revenue.</span></li> <li><span>Ensure the timely and successful delivery of our solutions according to merchant needs and objectives.</span></li> <li><span>Demonstrate proficiency in using online platforms, CRM systems, and other digital tools.</span></li> <li><span>Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues.</span></li> <li><span>Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to Toters’ platform and highlighting to existing customers the value of being on our platform.</span></li> <li><span>Collaborate with the Business Development team to identify and grow opportunities.</span></li> <li><span>Communicating with merchants to understand their needs and explain product value.</span></li> <li><span>Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues</span></li> <li><span>Maintaining updated knowledge of company products and services.</span></li> <li><span>Resolving complaints and preventing additional issues by improving processes.</span></li> <li><span>Identifying industry trends.</span></li> </ul> <p><u><span>Requirements:</span></u></p><br> <ul> <li><span>BA/BS degree in Business Administration, Sales or relevant field.</span><br></li> <li><span>Proven experience in tele sales, account management, or a related field.</span></li> <li><span>Strong customer support and problem-solving skills.</span></li> <li><span>Conduct online training sessions to educate clients about products and services.</span></li> <li><span>Solid experience with CRM software and MS Office (particularly MS Excel).</span></li> <li><span>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.</span></li> <li><span>Exceptional virtual communication skills and responsiveness.</span></li> <li><span>Strong verbal and written communication skills.</span></li> <li><span>Technical proficiency in using online platforms and digital tools.</span></li> <li><span>Good command of English and Arabic (oral and written).</span></li> <li><span>Extensive, accurate product knowledge.</span></li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Assist the Reservations Manager in managing the daily operations of the Reservations Department.</li><li>Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.</li><li>Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.</li><li>Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.</li><li>Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.</li><li>Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.</li><li>Monitor overbooking levels and coordinate appropriate actions with the Reservations Manager and Front Office.</li><li>Ensure reservations are processed according to hotel policies, standards, and procedures.</li><li>Assist in managing VIP, repeat, group, and special-request reservations.</li><li>Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.</li><li>Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.</li><li>Support the training, coaching, and development of Reservations Agents.</li><li>Monitor team performance and ensure departmental standards are consistently maintained.</li><li>Assist with forecasting occupancy and identifying opportunities to increase room revenue.</li><li>Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.</li><li>Ensure all reservation records and guest information are handled accurately and confidentially.</li><li>Prepare and review departmental reports and provide relevant information to management.</li><li>Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.</li><li>Perform other duties and responsibilities as assigned by the Reservations Manager or management.</li></ul><br>Qualifications<br><br><ul><li>Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.</li><li>Minimum <strong>2–3 years of experience in hotel reservations or front office operations</strong>, preferably with supervisory experience.</li><li>Previous experience in a 4- or 5-star hotel is preferred.</li><li>Good knowledge of hotel reservation systems and PMS.</li><li>Knowledge of <strong>Opera PMS</strong> or similar hotel systems is an advantage.</li><li>Good understanding of room types, rates, availability, packages, and reservation procedures.</li><li>Strong English communication skills; additional languages are an advantage.</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Assist the Reservations Manager in managing the daily operations of the Reservations Department.<br> Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.<br> Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.<br> Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.<br> Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.<br> Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.<br> Monitor overbooking levels and coordinate appropriate actions with the Reservations Manager and Front Office.<br> Ensure reservations are processed according to hotel policies, standards, and procedures.<br> Assist in managing VIP, repeat, group, and special-request reservations.<br> Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.<br> Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.<br> Support the training, coaching, and development of Reservations Agents.<br> Monitor team performance and ensure departmental standards are consistently maintained.<br> Assist with forecasting occupancy and identifying opportunities to increase room revenue.<br> Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.<br> Ensure all reservation records and guest information are handled accurately and confidentially.<br> Prepare and review departmental reports and provide relevant information to management.<br> Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.<br> Perform other duties and responsibilities as assigned by the Reservations Manager or management.</p> <h4>Qualifications</h4> <ul> <li>Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.</li> <li>Minimum 2–3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.</li> <li>Previous experience in a 4- or 5-star hotel is preferred.</li> <li>Good knowledge of hotel reservation systems and PMS.</li> <li>Knowledge of Opera PMS or similar hotel systems is an advantage.</li> <li>Good understanding of room types, rates, availability, packages, and reservation procedures.</li> <li>Strong English communication skills; additional languages are an advantage.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p>We are looking for a friendly, professional, and well-presented Restaurant Hostess to join our team Iraq, Karbala. The successful candidate will welcome guests, manage reservations and seating arrangements, and help ensure an excellent dining experience from arrival to departure.</p><p>Key Responsibilities:</p><ul><li>Welcome guests warmly and professionally.</li><li>Manage reservations, walk-in guests, and waiting lists.</li><li>Escort guests to their tables and provide menus.</li><li>Organize seating arrangements according to table availability.</li><li>Answer telephone calls and respond to reservation inquiries.</li><li>Inform guests about waiting times, restaurant services, and special offers.</li><li>Coordinate with servers, supervisors, and kitchen staff.</li><li>Monitor table availability and maintain a smooth flow of guests.</li><li>Handle guest requests and complaints politely and promptly.</li><li>Maintain a clean, organized, and presentable reception area.</li><li>Assist with special events and group reservations.</li><li>Thank guests when they leave and invite them to return.</li><li>Follow restaurant policies, hygiene standards, and safety procedures.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience as a hostess or in customer service is preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Professional appearance and a positive attitude.</p><p>Friendly, confident, and guest-focused personality.</p><p>Good organizational and multitasking skills.</p><p>Ability to remain calm and professional during busy periods.</p><p>Ability to work flexible shifts, including evenings, weekends, and public holidays.</p><p>Fluency in Arabic and English is preferred.</p>

<p>What you will be doing: Answer inquiries of room rates, outlets and room locations. To be totally familiar with all aspects of the reservation systems Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation Post advance deposits and keep accurate records of deposits Process rooming lists and group blocks and indicate special requests and billing procedures File and process reservations correspondence, make certain all files are current and in order. Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department. Abide by the hotels policies and procedures Be familiar with changes in the rates and group enquiries To be aware of inventory management and keep a constant check on the room types available throughout the day To have an understanding of departmental goals and projections for average rate and occupancy Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events). Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred. Minimum 1 2 years of experience in hotel reservations, front office, or a similar hospitality role. Good knowledge of hotel reservation procedures, room types, rates, packages, and availability. Proficiency in hotel reservation systems and Microsoft Office applications. Strong communication and interpersonal skills, with a professional and courteous manner. Good command of written and spoken English; additional languages are an advantage. Strong attention to detail and accuracy when handling reservations and guest information. Ability to handle guest inquiries, requests, modifications, and cancellations efficiently. Strong organizational and time-management skills, with the ability to prioritize multiple tasks. Ability to work under pressure and maintain a high level of customer service. Good problem-solving skills and the ability to resolve guest concerns professionally. Flexible to work shifts, weekends, and public holidays as required.</p>

<p>The Front Office Agent is responsible for providing professional, friendly, and efficient service to hotel guests throughout their stay. The position involves managing guest check-in and check-out, handling reservations and inquiries, processing payments, responding to guest requests, and ensuring a positive guest experience in accordance with the hotel's standards and policies.</p><p>Key Responsibilities</p><ul><li>Welcome and greet guests in a warm, professional, and courteous manner.</li><li>Perform guest check-in and check-out procedures accurately and efficiently.</li><li>Verify guest identification and registration information in accordance with hotel policies and applicable local requirements.</li><li>Handle room assignments, key cards, and guest requests.</li><li>Process cash, credit card, and other approved payment transactions accurately.</li><li>Provide guests with information about hotel facilities, services, room rates, operating hours, and local attractions.</li><li>Handle telephone calls, emails, and guest inquiries professionally.</li><li>Manage reservations, cancellations, modifications, and room availability when required.</li><li>Maintain accurate guest records and update information in the hotel's Property Management System (PMS).</li><li>Respond promptly and professionally to guest complaints and service requests, escalating issues to the supervisor or manager when necessary.</li><li>Coordinate with Housekeeping, Maintenance, Food &amp; Beverage, Security, and other departments to ensure smooth guest service.</li><li>Monitor room status and communicate relevant information to the appropriate departments.</li><li>Prepare and maintain accurate shift reports, cash reports, and other required front office documentation.</li><li>Follow hotel procedures related to cash handling, guest confidentiality, security, and emergency situations.</li><li>Maintain a clean, organized, and professional front desk area.</li><li>Promote hotel services and facilities when appropriate and support the achievement of departmental revenue targets.</li><li>Ensure compliance with hotel policies, service standards, and applicable Iraqi regulations.</li><li>Perform other duties and responsibilities assigned by the Front Office Manager or management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>The Front Office Agent is responsible for providing professional, friendly, and efficient service to hotel guests throughout their stay. The position involves managing guest check-in and check-out, handling reservations and inquiries, processing payments, responding to guest requests, and ensuring a positive guest experience in accordance with the hotel's standards and policies.</p><p>Key Responsibilities</p><ul><li>Welcome and greet guests in a warm, professional, and courteous manner.</li><li>Perform guest check-in and check-out procedures accurately and efficiently.</li><li>Verify guest identification and registration information in accordance with hotel policies and applicable local requirements.</li><li>Handle room assignments, key cards, and guest requests.</li><li>Process cash, credit card, and other approved payment transactions accurately.</li><li>Provide guests with information about hotel facilities, services, room rates, operating hours, and local attractions.</li><li>Handle telephone calls, emails, and guest inquiries professionally.</li><li>Manage reservations, cancellations, modifications, and room availability when required.</li><li>Maintain accurate guest records and update information in the hotel's Property Management System (PMS).</li><li>Respond promptly and professionally to guest complaints and service requests, escalating issues to the supervisor or manager when necessary.</li><li>Coordinate with Housekeeping, Maintenance, Food &amp; Beverage, Security, and other departments to ensure smooth guest service.</li><li>Monitor room status and communicate relevant information to the appropriate departments.</li><li>Prepare and maintain accurate shift reports, cash reports, and other required front office documentation.</li><li>Follow hotel procedures related to cash handling, guest confidentiality, security, and emergency situations.</li><li>Maintain a clean, organized, and professional front desk area.</li><li>Promote hotel services and facilities when appropriate and support the achievement of departmental revenue targets.</li><li>Ensure compliance with hotel policies, service standards, and applicable Iraqi regulations.</li><li>Perform other duties and responsibilities assigned by the Front Office Manager or management.</li></ul>

<p><h4>Company description</h4> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS</p> <h4>What is in it for you?</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies and the opportunity to earn qualifications while you work</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference in the local community through our Corporate Social Responsibility activities</li> </ul> <h4>Job description</h4> <h4>What you will be doing:</h4> <ul> <li>Answer inquiries of room rates, outlets and room locations</li> <li>Be totally familiar with all aspects of the reservation systems</li> <li>Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation</li> <li>Post advance deposits and keep accurate records of deposits</li> <li>Process rooming lists and group blocks and indicate special requests and billing procedures</li> <li>File and process reservations correspondence, make certain all files are current and in order</li> <li>Have knowledge of front desk, sales and accounts departments and how they relate to the reservations department</li> <li>Abide by the hotels policies and procedures</li> <li>Be familiar with changes in the rates and group enquiries</li> <li>Be aware of inventory management and keep a constant check on the room types available throughout the day</li> <li>Have an understanding of departmental goals and projections for average rate and occupancy</li> <li>Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events)</li> <li>Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers</li> </ul> <h4>Qualifications</h4> <ul> <li>Diploma or bachelor’s degree in hospitality management, tourism, business administration, or a related field is preferred</li> <li>Minimum 1–2 years of experience in hotel reservations, front office, or a similar hospitality role</li> <li>Good knowledge of hotel reservation procedures, room types, rates, packages, and availability</li> <li>Proficiency in hotel reservation systems and Microsoft Office applications</li> <li>Strong communication and interpersonal skills, with a professional and courteous manner</li> <li>Good command of written and spoken English; additional languages are an advantage</li> <li>Strong attention to detail and accuracy when handling reservations and guest information</li> <li>Ability to handle guest inquiries, requests, modifications, and cancellations efficiently</li> <li>Strong organizational and time-management skills, with the ability to prioritize multiple tasks</li> <li>Ability to work under pressure and maintain a high level of customer service</li> <li>Good problem-solving skills and the ability to resolve guest concerns professionally</li> <li>Flexible to work shifts, weekends, and public holidays as required</li> </ul> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>