وظائف مراقب كاميرات في العراق

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Finding new Leads/ prospects along with maintaining the current existing accounts / portfolio with respect to gross adds and revenues via proper visits and meeting. Responsible for managing the sales within his/her assigned strategic segments I.e. (FMCG, Oil &amp; Gas, Finance &amp; Banking, Energy, Security &amp; Defense &amp; Health etc ). Manage to sell the new ICT/IOT solutions &amp; to leverage the market awareness within his/her segment portfolio. Analyze &amp; study the regional area or provinces to explore the potential for new business solutions. Develop a trustworthy relationship with customers &amp; apply surrendered account management metrics. Analyze &amp; gather competitors offers information in the market and assess these data impact on market demand and share it with regional sales managers. Give feedback on field expectations. Ensure profitability on commercial offers presented. Ongoing reporting as per requirements assigned and carries out formal presentations of products using sales tools Provided. Responsible for managing &amp; visiting regularly a list of accounts &amp; maintaining the existing accounts Within the assigned area Ensure offering unmatched customer experience to his/her customers on win-win mutual relationships bases.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma s Degree</li><li>1- 2 years experience</li><li>Computer skills (Office)</li><li>Language skills (English, Arabic).</li></ul><p>Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change.</p><p>Technical Competencies: B2B Product / Portfolio Strategy Development Performance Management &amp; Reporting Key Account Management B2B Sales Planning Bidding &amp; Tendering Process B2B Solution Selling Telecom Market &amp; Industry Knowledge Performance Management &amp; Reporting</p><p></p></section>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Deputy finance manager – IFMS contract (Majnoon oil field)</h4> <h4>Position overview</h4> <p>Located at the Majnoon Oil Field in Iraq, this role is responsible for leading overall controller and cost recovery functions for KBR on the Integrated Field Management Service (IFMS) Contract. The F&A Manager ensures timely and accurate financial transactions review, invoice generation, and optimized cash flow.</p> <p>The role ensures robust financial governance, accurate reporting, and strong compliance with internal controls and contractual obligations.</p> <h4>Key responsibilities</h4> <p><strong>Cost recovery process</strong><br> Oversee cost recovery operations.<br> Hold overall responsibility for the end-to-end cost recovery process, including management of payments and collections.<br> Ensure client billings are accurate, timely and compliant with the contract.<br> Manage working capital.</p> <p><strong>Risk management & assurance</strong><br> Supervise risk management and assurance operations.<br> Lead financial risk management activities.<br> Conduct policy and compliance audits.<br> Ensure external compliance.<br> Drive internal reviews and audits.<br> Strengthen control systems.</p> <p><strong>Internal reporting</strong><br> Oversee accounting operations and ensure accurate financial reporting.<br> Manage monthly and quarterly close processes.<br> Monitor financial performance and provide analysis.<br> Ensure integrity of financial records.<br> Lead the development of annual budgets and multi-year plans.</p> <p><strong>Team leadership / development</strong><br> Lead, manage and develop a team of approximately 30 people.</p> <h4>Qualifications & experience</h4> <p>Bachelor’s degree required; a professional accounting certification is preferred.<br> Minimum 10 years of finance experience, ideally within the oil & gas or energy sector.<br> Leadership experience.<br> Experience working in remote site environments or large upstream projects is beneficial.<br> Strong communication skills with ability to influence non-financial stakeholders.</p></p><p></p>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Deputy finance manager – IFMS contract (Majnoon oil field)</h4> <h4>Position overview</h4> <p>Located at the Majnoon Oil Field in Iraq, this role is responsible for leading overall controller and cost recovery functions for KBR on the Integrated Field Management Service (IFMS) Contract. The F&A Manager ensures timely and accurate financial transactions review, invoice generation, and optimized cash flow.</p> <p>The role ensures robust financial governance, accurate reporting, and strong compliance with internal controls and contractual obligations.</p> <h4>Key responsibilities</h4> <p><strong>Cost recovery process</strong><br> Oversee cost recovery operations.<br> Hold overall responsibility for the end-to-end cost recovery process, including management of payments and collections.<br> Ensure client billings are accurate, timely and compliant with the contract.<br> Manage working capital.</p> <p><strong>Risk management & assurance</strong><br> Supervise risk management and assurance operations.<br> Lead financial risk management activities.<br> Conduct policy and compliance audits.<br> Ensure external compliance.<br> Drive internal reviews and audits.<br> Strengthen control systems.</p> <p><strong>Internal reporting</strong><br> Oversee accounting operations and ensure accurate financial reporting.<br> Manage monthly and quarterly close processes.<br> Monitor financial performance and provide analysis.<br> Ensure integrity of financial records.<br> Lead the development of annual budgets and multi-year plans.</p> <p><strong>Team leadership / development</strong><br> Lead, manage and develop a team of approximately 30 people.</p> <h4>Qualifications & experience</h4> <p>Bachelor’s degree required; a professional accounting certification is preferred.<br> Minimum 10 years of finance experience, ideally within the oil & gas or energy sector.<br> Leadership experience.<br> Experience working in remote site environments or large upstream projects is beneficial.<br> Strong communication skills with ability to influence non-financial stakeholders.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of service and provide creative solutions.</p> <p>This Position is Based in Slemani Rotana.<br><br>As an Executive Chef you are responsible for the smooth operation of the entire kitchen operation, food production and all other related sections and your role will include key responsibilities such as:<br><br>• Monitor all duty schedules in the kitchen operation and review and correct the appearance (condition of uniforms) and grooming of all assigned employees<br>• Conduct regularly presentations of new novelties, etc. to stay in line with operational trends<br>• Evaluate the performance of the assigned team and initiate promotions<br>• Responsible for the timely kitchen preparations for all meal services in the outlets and banquet activities in line with the stipulated opening hours<br>• Frequently tour through all Kitchens, Stores and other food production facilities ensuring the highest possible hygiene and maintenance standards<br>• Frequently tour of the dining outlets and related areas to assure the well being of all guests by maintaining a close friendly contact<br>• Drive together with the Director of Food &amp; Beverage / Food &amp; Beverage Manager all extracurricular events in the outlets as per the annual promotions calendar and develop food promotions if the situation requires<br>• Control the food cost by reviewing and approving all store requisitions and direct purchases and minimize wastage<br>• Ensure HACCP standards are implemented and follow the appropriate hygiene standards as per Municipality requirements at all times</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Act as the primary commercial and finance lead for the regional practice area, providing timely reporting, insight and analysis to support decision- making. Lead annual budgeting, operating plans, cash forecasting, financial performance analysis and revenue forecasting across the region. Develop accurate, competitive and commercially sound pricing for proposals in close collaboration with operations and technical bid teams. Oversee timely invoicing, tax compliance, internal controls, financial reporting and accounts payable processes. Support debtor management and collections to improve cash flow and reduce aged receivables. Maintain effective oversight of bank accounts, cash management and related control. Manage monthly reconciliation of expatriate and local payroll, including online salary payments. Ensure expatriate employee contract amendments, expenses and deductions are accurately captured and processed. Conduct manpower analysis to ensure personnel costs remain aligned with approved budgets and operational requirements. Drive cost management and control across the region, continuously seeking opportunities to improve value through the supply chain. Ensure all expenditure is accurately recorded and allocated to the correct cost centres and projects. Maintain CRM data integrity and support local project set-up within the financial systems. Act as the regional Dynamics champion for purchase order management and approval workflows. Build strong client relationships and contribute to a high standard of commercial engagement and service delivery.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>At least three years of finance, accounting or commercial experience with progressively increasing responsibility.</li><li>Strong working knowledge of Microsoft Office applications, with intermediate to advanced Excel skills.</li><li>A strong track record of delivering results, driving improvement and supporting change in a fast-paced business environment.</li><li>Understanding of Iraqi labour law as it relates to local employee and HR matters.</li><li>Understanding of client security standards and their operational implications.</li><li>Experience in pricing, budgeting and commercial performance management.</li><li>Knowledge of the UK Bribery.</li><li>Experience of client relationship management systems, including Microsoft CRM.</li><li>Working knowledge of Microsoft Dynamics.</li><li>Arabic language skills would be an advantage.</li><li>Bachelor s degree in Accounting, Finance, Business or a related discipline.</li><li>Fluent English communication skills, both written and spoken.</li><li>Strong interpersonal and communication skills.</li><li>A continuous improvement mindset, with the ability to identify and implement more effective internal processes.</li><li>Ability to simplify and communicate complex information clearly, accurately and concisely.</li><li>Strong problem-solving and decision-making capability.</li><li>Ability to make sound, informed and well-reasoned decisions.</li><li>Strong analytical skills, with the ability to assess information quickly and accurately.</li><li>Ability to work effectively on detailed tasks while maintaining a clear view of the wider commercial picture.</li><li>Well organised and able to perform effectively in a high-pressure environment with changing priorities and deadlines.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Perform troubleshooting, diagnostics, maintenance, and services on all types of military and commercial generators and HVAC systems used by the U.S. Army to include the 150kW EPP III generators. MEANINGFUL WORK AND PERSONAL IMPACT As a Generator and HVAC Mechanic, the work you ll do at GDIT will be impactful to the mission of the Worldwide Field Support contract for the U.S. Army. You ll play a crucial role in providing on-site technical and maintenance assistance, analyzing complex technical problems, and providing training to site operations and maintenance personnel. Perform maintenance and sustainment support on 3kW to 150kW, 500 0hz generators involving installation and removal of generators from fixed and mobile locations, troubleshoots and repair alternating current (AC) systems, direct current (DC) systems, electronic control systems and other program logic controls, electrical wiring and accessories. Perform overhaul, maintenance and sustainment support on 3kW to 150kW, 500 0hz generators involving installation and removal of generators from fixed and mobile locations, troubleshoots and repair alternating current (AC) systems, direct current (DC) systems, electronic control systems and other program logic controls, electrical wiring and accessories. Troubleshoot and repair HVAC, Chillers, and Environmental Control Units some are standalone units and others are mounted on trailers and vehicles. Maintain all types of commercial power generation equipment; military spec generators and Uninterrupted Power Systems (UPS). Operate a Load bank during testing Fabricate wire harnesses and solder terminals. Some work will be in a generator shop environment, and some work will be in a field environment. Other duties as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bring your Generator and HVAC expertise along with a drive for innovation to GDIT. The Generator and HVAC Mechanic must have: Education: High School diploma Experience: BA/BS plus 2 years experience, AA/AS/plus 4 years experience, or a High School diploma and 7 years experience Technical skills: Extensive diesel generator experience. Knowledge of generator parallel systems and switch gear. Experience with brazing copper tubing and evacuating and recharging refrigerant. Security Clearance: Secret Role requirements: US passport must not expire for at least 2 years, valid US driver s license, and an international driver s permit (AAA). Ability to pass CRC to deploy.</p><p></p></section>

<p><h4>About company</h4> <p>Belong, connect, grow, with KBR!<br> The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.<br> KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Job purpose</h4> <p>This role aims to provide environmental technical support to the MFD. This role has a strong emphasis on environmental compliance and emergency response. Candidates should be recognised for expertise in the environmental function including but not limited to: emissions, disturbed lands remediation, biodiversity, ecological impacts and environmental management system, as well as waste management and minimisation. The environmental function supports company operations, and this person should have a customer-focused and change management mindset.</p> <h4>Duties and responsibilities</h4> <ul> <li>Implementing environmental policies and practices in Majnoon Oilfield development.</li> <li>Devising strategies to meet targets and encourage best practices.</li> <li>Devising the best tools and systems to monitor performance and implement strategies.</li> <li>Ensuring compliance with Iraqi environmental legislation.</li> <li>Assessing, analysing and collating environmental performance data and reporting information to internal staff, clients and regulatory bodies.</li> <li>Responsible for ensuring that the contractors are fully complying with all environmental policies and regulations of the MFD.</li> <li>Responsible for conducting environmental inspections, developing inspection reports, creating SMART actions and follow-up actions to closure, and supporting field environmental survey work.</li> <li>Supporting field environmental survey work.</li> <li>Supporting delivery of the soil and ground water and noise monitoring program.</li> <li>Responsible for air quality monitoring survey.</li> <li>Assessing, analysing, and collating environmental performance data and reporting information to internal staff and clients.</li> <li>Responsible for the complete environmental data analyses and collecting the water and ODS inventories.</li> <li>Supporting completion of all weekly, monthly, quarterly, and annual environmental reports.</li> <li>Analyzing the passive tubes, STPs reading and submitting a comprehensive report.</li> <li>Scheduling and managing the housekeeping campaigns in MFD.</li> <li>Keeping up to date with relevant changes in environmental legislation and initiatives, including international legislation where applicable.</li> <li>Producing educational or information resources for internal staff, clients or the general public.</li> <li>Delivering the annual World Environmental Day event in the field.</li> </ul> <h4>Qualification & training requirements</h4> <ul> <li>BSc in engineering degree or MSc in environment or equivalent.</li> <li>NEBOSH Environmental Management Certificate is preferred.</li> <li>Working knowledge of HSE-related activities and environmental monitoring programs.</li> <li>Certified ISO 45001 and ISO 14001 or equivalent.</li> </ul> <h4>Experience</h4> <ul> <li>Five years of relevant job experience within the oil & gas industry.</li> <li>Knowledge of HSE rules and regulations of the oil industry.</li> <li>Has an awareness of STP sampling and soil and groundwater-related matters.</li> <li>Knowledge in recognizing environmental issues and problems.</li> <li>Knowledge in using the noise handheld equipment.</li> <li>Experience in data managing and reporting.</li> <li>Demonstrable experience in all functional aspects of environmental monitoring programs, including environmental contract of air quality monitoring, soil and groundwater monitoring, noise monitoring program, environmental reports review, AAQMS (ambient air quality system) station managing and maintaining.</li> <li>Minimum of four years of responsible experience related to contaminated site assessment and remediation, environmental risk assessment, environmental field sampling, monitoring, instrumentation, laboratory analyses and data management.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <ul> <li>MS Office: Excel – Intermediate, Word – Intermediate, PowerPoint – Intermediate.</li> <li>English – Intermediate (verbal & written).</li> </ul> <h4>Skills</h4> <ul> <li>IT skills (Excel, PowerPoint, Microsoft Office, SharePoint).</li> <li>Presentation skills and strong reporting skills.</li> <li>Communication skills, teamwork, and stakeholder engagement.</li> <li>A genuine interest in and understanding of environmental issues and relevant legislation.</li> <li>High proficiency with environmental software, e.g. Env Man as part of air quality monitoring and maintenance of environmental monitoring equipment.</li> </ul></p><p></p>

<p><h4>About company</h4> <p>Belong, connect, grow, with KBR!<br> The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.<br> KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Job purpose</h4> <p>This role aims to provide environmental technical support to the MFD. This role has a strong emphasis on environmental compliance and emergency response. Candidates should be recognised for expertise in the environmental function including but not limited to: emissions, disturbed lands remediation, biodiversity, ecological impacts and environmental management system, as well as waste management and minimisation. The environmental function supports company operations, and this person should have a customer-focused and change management mindset.</p> <h4>Duties and responsibilities</h4> <ul> <li>Implementing environmental policies and practices in Majnoon Oilfield development.</li> <li>Devising strategies to meet targets and encourage best practices.</li> <li>Devising the best tools and systems to monitor performance and implement strategies.</li> <li>Ensuring compliance with Iraqi environmental legislation.</li> <li>Assessing, analysing and collating environmental performance data and reporting information to internal staff, clients and regulatory bodies.</li> <li>Responsible for ensuring that the contractors are fully complying with all environmental policies and regulations of the MFD.</li> <li>Responsible for conducting environmental inspections, developing inspection reports, creating SMART actions and follow-up actions to closure, and supporting field environmental survey work.</li> <li>Supporting field environmental survey work.</li> <li>Supporting delivery of the soil and ground water and noise monitoring program.</li> <li>Responsible for air quality monitoring survey.</li> <li>Assessing, analysing, and collating environmental performance data and reporting information to internal staff and clients.</li> <li>Responsible for the complete environmental data analyses and collecting the water and ODS inventories.</li> <li>Supporting completion of all weekly, monthly, quarterly, and annual environmental reports.</li> <li>Analyzing the passive tubes, STPs reading and submitting a comprehensive report.</li> <li>Scheduling and managing the housekeeping campaigns in MFD.</li> <li>Keeping up to date with relevant changes in environmental legislation and initiatives, including international legislation where applicable.</li> <li>Producing educational or information resources for internal staff, clients or the general public.</li> <li>Delivering the annual World Environmental Day event in the field.</li> </ul> <h4>Qualification & training requirements</h4> <ul> <li>BSc in engineering degree or MSc in environment or equivalent.</li> <li>NEBOSH Environmental Management Certificate is preferred.</li> <li>Working knowledge of HSE-related activities and environmental monitoring programs.</li> <li>Certified ISO 45001 and ISO 14001 or equivalent.</li> </ul> <h4>Experience</h4> <ul> <li>Five years of relevant job experience within the oil & gas industry.</li> <li>Knowledge of HSE rules and regulations of the oil industry.</li> <li>Has an awareness of STP sampling and soil and groundwater-related matters.</li> <li>Knowledge in recognizing environmental issues and problems.</li> <li>Knowledge in using the noise handheld equipment.</li> <li>Experience in data managing and reporting.</li> <li>Demonstrable experience in all functional aspects of environmental monitoring programs, including environmental contract of air quality monitoring, soil and groundwater monitoring, noise monitoring program, environmental reports review, AAQMS (ambient air quality system) station managing and maintaining.</li> <li>Minimum of four years of responsible experience related to contaminated site assessment and remediation, environmental risk assessment, environmental field sampling, monitoring, instrumentation, laboratory analyses and data management.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <ul> <li>MS Office: Excel – Intermediate, Word – Intermediate, PowerPoint – Intermediate.</li> <li>English – Intermediate (verbal & written).</li> </ul> <h4>Skills</h4> <ul> <li>IT skills (Excel, PowerPoint, Microsoft Office, SharePoint).</li> <li>Presentation skills and strong reporting skills.</li> <li>Communication skills, teamwork, and stakeholder engagement.</li> <li>A genuine interest in and understanding of environmental issues and relevant legislation.</li> <li>High proficiency with environmental software, e.g. Env Man as part of air quality monitoring and maintenance of environmental monitoring equipment.</li> </ul></p><p></p>

<p>The Program Logistics and Property Manager will manage all supply chain services, including acquisitions, receiving, stocking, inventorying, issuing, and shipment of goods, utilizing resources to accomplish operational requirements. The Logistics and Property Manager will report to Program Management to manage multiple geographical sites and functions to support critical client mission activities of this contract. The Logistics and Property Manager is specifically accountable for proactively identifying, analyzing, and correcting systemic performance concerns, and for providing structured performance briefings to the Program Manager and Business Group Vice President to ensure sustained contract compliance and mission readiness.</p><p>The additional duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all-inclusive:</p><p>DUTIES:</p><ul><li>Ensure proper material controls are in place, and operations are following established Scope Of Work (SOW), Standard Operating Procedures (SOP), and Occupational, Health and Safety Administration (OSHA) standards.</li><li>Establish and maintain department performance baselines and Key Performance Indicators (KPIs) for all logistics and property functions; conduct monthly trend analysis to proactively identify and address performance degradation before it impacts the Embassy mission at BEC.</li><li>Ensure equipment and material shipments are actively tracked and provide timely updates to Program Management, Operations, Construction, and other stakeholders as required to ensure all delivery delays are monitored and adjusted for.</li><li>Reviews status of projects and budgets; manages schedules and prepares status reports to brief program stakeholders of performance, compliance, and anticipated gaps.</li><li>Proactively escalate emerging performance risks and negative trends to the Project Manager and Business Group Vice President through structured weekly and monthly briefings, ensuring leadership visibility and enabling timely corrective intervention.</li><li>Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives.</li><li>Collects, analyzes, and summarizes data for report preparation and submits written reports.</li><li>Prepare and deliver structured quarterly performance briefings to the Project Manager and Business Group Vice President covering KPI status, trend analysis, corrective actions in progress, workforce performance metrics, and forecasted risks to logistics operations at BEC.</li><li>Conduct formal Root Cause Analysis (RCA) for recurring logistics failures or chronic performance shortfalls; develop, implement, and track written Corrective Action Plans (CAPs) with defined milestones, responsible parties, and completion timelines; report CAP status to Program Management at defined intervals.</li><li>Direct the work of a diverse employee population assigned to the program.</li><li>Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.</li><li>Identify chronic under-performance within the department workforce; develop and execute Performance Improvement Plans (PIPs) with documented benchmarks, supervisory oversight, and outcome tracking to restore performance standards and prevent recurrence.</li><li>Ensures that common supplies, materials, equipment, and services are procured from local and regional supply markets to the maximum extent practicable.</li><li>Maintain effective, timely, and respectful communication and interaction with other employees and managers and support other organizations.</li><li>Additional tasks and special projects as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Ten (10) years progressive experience, including staff management, in a high volume, multi-unit receiving/inventory or supply management environment.</li><li>Demonstrated ability to achieve high standards of customer service while representing the Company to customers.</li><li>Demonstrated experience establishing, implementing, and managing formal performance improvement programs that address department deficiencies, restore contract compliance, and sustain corrected performance over time.</li><li>Experience with supply chain management (SCM) systems particularly in relation to accurate inventory management.</li><li>Experience developing, implementing, monitoring, evaluating, and driving the adoption of logistics processes as prescribed in the operations plan.</li><li>Experience in working independently with various functions and disciplines of supply chain and operations.</li><li>Experience with Business Intelligence and Data Analysis, and research using the MS Office Suite of programs.</li><li>Knowledge of ALL principles and processes involved in operating and supporting supply chain functions at a large-scale overseas facility.</li><li>Knowledge of the FAR and industry leading practices regarding government property.</li><li>Ability to clearly and concisely articulate services/requirements in writing.</li><li>Successful management of multiple sites in geographically dispersed locations operating in an environment of constant change.</li><li>Experience in effectively dealing with international and headquarters staff, and sensitivity to other cultures.</li><li>Excellent organizational and time management skills, with the ability to handle multiple tasks and administrative details in a fast-paced and constantly changing environment.</li><li>Ability to develop, monitor, and present department performance metrics using data-driven methods; demonstrated experience conducting trend analysis and presenting findings with actionable recommendations to senior program leadership (PM and VP level).</li><li>Knowledge of corrective action plan (CAP) development, implementation, and tracking methodologies applicable to government property and logistics programs operating under FAR-based contracts in high-security, overseas environments.</li><li>A high school diploma or GED. An undergraduate degree is preferred but can be replaced with additional years of Business Administration, Operations, Supply Chain Management, Government Property Administration, or a similar discipline preferred.</li><li>Valid drivers license from Home of Record.</li><li>NPMA Certification or ability to obtain within one year.</li><li>CPPA (Certified Professional Property Administrator)</li><li>Previous out of home country experience and previous work experience in harsh environmental conditions are a plus.</li><li>Experience working with Amentum</li><li>Experience working with MAXIMO and/or AMRO systems.</li><li>Valid passport with a minimum of 18 months remaining until the expiration date with 8 blank pages.</li><li>Must be able to obtain and maintain a Secret US Government Clearance.</li><li>US Citizenship is required to obtain a Secret Clearance.</li><li>Expert professional, oral and written English communication skills to present, facilitate and disseminate information.</li><li>Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role Summary</strong></p><br><br><p>We are seeking a versatile and highly organized Operations &amp; Performance Admin Engineer to join the talabat mart (tMart) team. This hybrid role bridges technical facilities management with data-driven operational performance administration. On the engineering side, you will oversee the maintenance, procurement support, and supplier supervision for dark store facilities, ensuring critical infrastructure like cold chain systems (chillers/freezers) and electrical networks remain fully operational. On the administration side, you will dedicate focus to monitoring, tracking, and reporting the operational health of the dark stores, reviewing ground-level efficiency metrics, and delivering structured compliance dashboards to ensure seamless 30-minute delivery execution.</p><br><br><p><strong>What’s On Your Plate?</strong></p><br><br><p><strong>Engineering &amp; Facilities Management:</strong></p><br><br><ul><li><p>Infrastructure Maintenance: Proactively identify, diagnose, and manage the maintenance and repair needs of essential store infrastructure, including industrial chillers, freezers, HVAC/AC systems, electrical distribution networks, and general facilities.</p><br><br></li><li><p>Procurement Documentation: Formulate highly accurate and detailed Scope of Work (SOW) documents and Bill of Quantities (BOQ) for new equipment purchases, facility upgrades, and engineering services.</p><br><br></li><li><p>Supplier Supervision: Supervise on-site third-party contractors and service providers during engineering installations, routine maintenance, and emergency repairs, enforcing strict quality and safety standards.</p><br><br></li><li><p>Handover &amp; Receiving: Conduct technical inspections and serve as the final authority for the formal receiving and handover of newly executed engineering projects, facilities, or physical assets.</p><br><br></li></ul><p><strong>Performance Administration:</strong></p><br><br><ul><li><p>Real-Time Order Flow Monitoring: Maintain a regular order-flow monitoring schedule on the Shopper platform, and actively inform the relevant store team via communication groups in case of any delays in assigning or preparing orders.</p><br><br></li><li><p>Nightly Sales Tracking: Create and publish structured sales update tables every night at 7:00 PM, 9:00 PM, 11:00 PM, and 12:15 AM to keep the team informed on performance milestones.</p><br><br></li><li><p>Picker Performance Analytics: Check picker performance at the granular order level, calculate efficiency averages, and prepare comprehensive reports to help team leaders optimize speed and accuracy.</p><br><br></li><li><p>Customer Feedback Administration: Follow up with the account advisor to aggregate, categorize, and report back on direct customer feedback to identify service delivery bottlenecks.</p><br><br></li><li><p>Operational Sheet Management: Maintain and systematically update the central operations Google Sheet for all immediate store-level updates, operational tracking parameters, and system notifications.</p><br><br></li><li><p>In-App Quality Control Audits: Perform weekly systematic audits of images on the talabat App, flagging discrepancies, and proactively uploading missing visual assets to guarantee catalog completeness.</p><br><br></li><li><p>Barcode Error Tracking: Identify and log non-working barcodes using the specialized operations tracking sheet to minimize order picking delays.</p><br><br></li><li><p>Store Invoice &amp; Compliance Audits: Monitor, track, and verify the physical and digital invoices uploaded directly by the store branches to ensure operational data integrity.</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Education &amp; Experience: Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or a highly related technical field, combined with at least 3+ years of experience across data tracking, performance reporting, facilities engineering, or administrative operations.</p><br><br></li><li><p>Technical Facility Skills: Strong hands-on or supervisory experience identifying maintenance needs for commercial refrigeration (chillers/freezers), HVAC networks, and electrical systems. Proven ability to draft professional SOW and BOQ documents.</p><br><br></li><li><p>Analytical &amp; Tooling Proficiency: Highly data-oriented and structured, with an advanced proficiency in Google Sheets/Excel. Comfortable managing high-volume operational dashboards and catching subtle metric anomalies.</p><br><br></li><li><p>Execution &amp; Communication: Strong communication and reporting skills to seamlessly present daily facilities statuses and weekly performance summaries directly to Operations Management.</p><br><br></li></ul><br>Who we are<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.<br> <br> We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.<br> <br> At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.<br> <br> We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,&nbsp; and provide our riders with reliable earning opportunities daily.<br> <br> At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>We are seeking a versatile and highly organized Operations &amp; Performance Admin Engineer to join the talabat mart (tMart) team. This hybrid role bridges technical facilities management with data-driven operational performance administration. On the engineering side, you will oversee the maintenance, procurement support, and supplier supervision for dark store facilities, ensuring critical infrastructure like cold chain systems (chillers/freezers) and electrical networks remain fully operational. On the administration side, you will dedicate focus to monitoring, tracking, and reporting the operational health of the dark stores, reviewing ground-level efficiency metrics, and delivering structured compliance dashboards to ensure seamless 30-minute delivery execution.</p><br><p><strong>What’s On Your Plate?</strong></p><br><p><strong>Engineering &amp; Facilities Management:</strong></p><br><ul><li><p>Infrastructure Maintenance: Proactively identify, diagnose, and manage the maintenance and repair needs of essential store infrastructure, including industrial chillers, freezers, HVAC/AC systems, electrical distribution networks, and general facilities.</p><br></li><li><p>Procurement Documentation: Formulate highly accurate and detailed Scope of Work (SOW) documents and Bill of Quantities (BOQ) for new equipment purchases, facility upgrades, and engineering services.</p><br></li><li><p>Supplier Supervision: Supervise on-site third-party contractors and service providers during engineering installations, routine maintenance, and emergency repairs, enforcing strict quality and safety standards.</p><br></li><li><p>Handover &amp; Receiving: Conduct technical inspections and serve as the final authority for the formal receiving and handover of newly executed engineering projects, facilities, or physical assets.</p><br></li></ul><p><strong>Performance Administration:</strong></p><br><ul><li><p>Real-Time Order Flow Monitoring: Maintain a regular order-flow monitoring schedule on the Shopper platform, and actively inform the relevant store team via communication groups in case of any delays in assigning or preparing orders.</p><br></li><li><p>Nightly Sales Tracking: Create and publish structured sales update tables every night at 7:00 PM, 9:00 PM, 11:00 PM, and 12:15 AM to keep the team informed on performance milestones.</p><br></li><li><p>Picker Performance Analytics: Check picker performance at the granular order level, calculate efficiency averages, and prepare comprehensive reports to help team leaders optimize speed and accuracy.</p><br></li><li><p>Customer Feedback Administration: Follow up with the account advisor to aggregate, categorize, and report back on direct customer feedback to identify service delivery bottlenecks.</p><br></li><li><p>Operational Sheet Management: Maintain and systematically update the central operations Google Sheet for all immediate store-level updates, operational tracking parameters, and system notifications.</p><br></li><li><p>In-App Quality Control Audits: Perform weekly systematic audits of images on the talabat App, flagging discrepancies, and proactively uploading missing visual assets to guarantee catalog completeness.</p><br></li><li><p>Barcode Error Tracking: Identify and log non-working barcodes using the specialized operations tracking sheet to minimize order picking delays.</p><br></li><li><p>Store Invoice &amp; Compliance Audits: Monitor, track, and verify the physical and digital invoices uploaded directly by the store branches to ensure operational data integrity.</p><br></li></ul><br>Qualifications<br><ul><li><p>Education &amp; Experience: Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or a highly related technical field, combined with at least 3+ years of experience across data tracking, performance reporting, facilities engineering, or administrative operations.</p><br></li><li><p>Technical Facility Skills: Strong hands-on or supervisory experience identifying maintenance needs for commercial refrigeration (chillers/freezers), HVAC networks, and electrical systems. Proven ability to draft professional SOW and BOQ documents.</p><br></li><li><p>Analytical &amp; Tooling Proficiency: Highly data-oriented and structured, with an advanced proficiency in Google Sheets/Excel. Comfortable managing high-volume operational dashboards and catching subtle metric anomalies.</p><br></li><li><p>Execution &amp; Communication: Strong communication and reporting skills to seamlessly present daily facilities statuses and weekly performance summaries directly to Operations Management.</p><br></li></ul><br><br> </div>

<p><h4>Job Description</h4> <p>The quality construction inspector will support the U.S. Department of State contract in Iraq. Under specific direction, the inspector will apply knowledge and experience of facility systems in the construction and modification of horizontal and vertical applications and support services for LCC department. They will demonstrate knowledge of setting and meeting key performance indicators, to include the verification of compliance metrics in preliminary laydown, during construction phases and then final and acceptance inspections, utilizing the framework Amentum standards, OBO and DoS policies and regulations, local and international construction codes and standards (ICCS).</p> <p>This position will be responsible for providing oversight and collaboration of standards at construction sites, with the monitoring of construction teams, providing oversight in mechanical, electrical and plumbing functions, directing inspections and managing work requirements, utilizing skills and knowledge requiring flexibility, adaptability, and responsiveness. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.</p> <h4>Duties:</h4> <ul> <li>Provide specific support of construction techniques and improvements and facilitate verification of products and/or service support applications, recommend training, tools, and methods for sound and safe construction principles.</li> <li>Align the quality management function with the performance needs of the product line and/or service support application.</li> <li>Manage and maintain project portfolios, adhere to policies and procedures, the basis being ISO 9001:2015 standard requirements, understand OBO and DoS maintenance practices and policies, and USACE requirements.</li> <li>Maintain an audit schedule, and perform audits of procedures, reporting requirements, plans, programs, and keeping records, reviewing cut sheets, horizontal and vertical building codes.</li> <li>Conduct site inspection, verification of safety practices and procedures, material deliveries and product/materials standards.</li> <li>Record data and analyze performance of material testing, hardness, and slump testing, project change bulletins and change orders.</li> <li>Track deficiencies and work with management to define corrective action plans and close out deficiencies, understand CAPA principles and methods.</li> <li>Collect and analyze data to determine performance trends on mechanical, electrical and plumbing systems and assist in-house teams in repairs, oversee and direct sub-contractors work and products, be aware of new product lines, parts and manufacturing techniques.</li> <li>Prepare and provide daily, weekly and monthly reports to management, document progress and compliance by reporting and photographs, must obtain RSO photo badge approval.</li> <li>Ensure quality-related training is provided by the program and sub-contractor employees.</li> <li>Implement, maintain program instructions, plans, and SOPs. Ensure archives and libraries are reviewed and revised on a planned and scheduled timetable.</li> </ul> <h4>Required:</h4> <p><strong>Minimum acceptable experience level:</strong></p> <ul> <li>Five (5) years’ experience in quality assurance/control in construction projects.</li> <li>Five (5) years’ experience as a quality management professional, supporting a DoD or DoS program.</li> <li>At least two (2) years’ international experience in challenging locations, preferably the Middle East.</li> </ul> <p><strong>Knowledge, skills, and abilities:</strong></p> <ul> <li>Knowledge of all principles and processes involved in quality construction management.</li> <li>Ability to collect, analyze, and summarize data and to prepare clear and concise reports.</li> <li>Experience in effectively dealing with international and headquarters staff, and sensitivity to other cultures, a basic understanding of local customs and culture and language.</li> <li>Exercise sound judgment and make decisions independently and be able to take direction from leadership.</li> <li>Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules, at multiple sites and projects.</li> <li>Must have excellent people skills, organizational and time management abilities.</li> <li>Expert computer skills, specifically in Microsoft Word, PowerPoint, and Excel.</li> <li>Ability to become an active and functioning member of a team.</li> <li>Ability to be innovative and be an agent for change.</li> </ul> <p><strong>Education/Certification:</strong> Certification of quality construction inspector, or eight (8) years’ related experience and/or education.</p> <p><strong>Licenses and certifications:</strong> ISO 9001:2015 certification. Valid driver's license from home of record.</p> <p><strong>Security vetting:</strong> Must be able to obtain and maintain a secret US government clearance. Note: US citizenship is required to obtain a secret clearance.</p> <p><strong>Language skills:</strong> Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.</p> <p><strong>Medical:</strong> Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</p> <h4>Other responsibilities:</h4> <ul> <li><strong>Safety</strong> - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li> <li><strong>Quality</strong> - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum quality policy and carry out job activities in compliance with applicable Amentum quality system documents and customer contracts. Each employee must read and understand his/her quality management and customer satisfaction responsibilities.</li> <li><strong>Procedure compliance</strong> - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li> </ul> <h4>Working and living conditions:</h4> <p>This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120-130 degrees Fahrenheit / 50-55 degrees Celsius during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to Iraq for extended periods.</p> <p>Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck & cover’ during emergencies without putting oneself or others at risk.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Senior QA/QC Manager leads in the development of strategies and processes of QA/QC department by implementing policies, procedures, regulations of quality control work and supervisory techniques to ensure that work is executed within specific methods, project quality plan guidelines and procedures that can assure high quality of services and products, customer satisfaction, continuous improvement of processes and services.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Prepare and maintain project QA/QC plan to meet the project quality requirements.</p><br> <p>Establish project quality objectives in line with IMS corporate objectives; monitors submittal status of QA/QC reports and reviews all technical submittals.</p><br> <p>Build and implement a control system for suppliers and subcontractors and conducts site audits.</p><br> <p>Attend all required/related meetings and arranges all project Quality requirements with the project owner, consultant, and project management team.</p><br> <p>Oversee the review material submittals and method statements submitted by the contractor to ensure the quality requirements set on the project is met.</p><br> <p>Prepare the project QA/QC plan and supervise all amendments and revisions in order to meet the project quality requirements and client’s expectations.</p><br> <p>Ensure to prepare the project QA/ QC plan within 30 days from the start of contract and get it approved from the consultant.</p><br> <p>Prepare the project QA/QC plan and supervise all amendments and revisions in order to meet the project quality requirements and client’s expectations.</p><br> <p>Ensure to prepare the project QA/ QC plan within 30 days from the start of contract and get it approved from the consultant.</p><br> <p>Ensure that review is undertaken on a quarterly or on a need basis.</p><br> <p>Ensure to supervise all amendments and track and record revisions to the QA/ QC plan after any amendment and issue to all concerned parties.</p><br> <p>Establish project quality objectives in line with IMS corporate objectives and ensure to monitor submittals of QA/QC reports.</p><br> <p>Ensure to prepare, review and amend quality objectives as per client requirements within 30 days of the start of the project and ensures its alignment with corporate QMS objectives.</p><br> <p>Build and implement a control system for suppliers and subcontractors</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Identifies staff development and training needs and ensures that trainings are obtained.</p><br> <p>Ensures to prepare during the beginning of the project the project training matrix and ensure that all trainings are carried out as planned.</p><br> <p>Ensures to monitor the effectiveness of the trainings on a need basis or minimum bi- annual basis.</p><br> <p>Manages to attend all required/related meetings and arrange all project Quality requirements with the project owner, consultant, project management.</p><br> <p>Ensures 100% coordination with project owner/ consultant/project management at all times and ensure that weekly scheduled meetings are carried out, and all records are documented; attendance sheets, minutes …etc.</p><br> <p>Ensures that all actions recorded in the minutes of meetings are followed up.</p><br> <p>Implements IMS procedures at project sites.</p><br> <p>Ensures that all QMS processes are followed, all approved forms are filled and all documents are generated as per the company procedures.</p><br> <p>Ensures that QMS trainings are carried out for all concerned staff of the project and all site staff and new joiners are complying 100% with the QMS requirements.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Comprehensive understanding of quality assurance and quality control principles, methodologies, and regulatory requirements.</p><br> <p>Strong leadership and managerial skills to oversee QA/QC teams, develop processes, and ensure compliance with standards.</p><br> <p>Excellent analytical abilities to identify quality issues, analyze root causes, and implement corrective actions.</p><br> <p>Proficiency in quality management systems and tools to monitor and improve product quality and processes.</p><br> <p>Effective communication and collaboration skills to liaise with internal teams, suppliers, and regulatory agencies to maintain quality standards.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Quality Assurance L4<br>Statistical Quality Control L4<br>Sub-contractor Quality Management L4<br>Total Quality Management L4<br>QA Audits L4<br>Build High-Performing Teams<br>Provide Direction<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Civil Engineering or in any Engineering related discipline (e.g. Mechanical, Electrical)<br>Professional Qualification in Lead Auditor certification (ISO 9001 or equal) or ASQC certification (CQM/CQE).<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps</p><br><p><strong>What's On Your Plate?</strong></p><br><ul><li><p>Monitor and improve Rider Performance and Compliance</p><br></li><li><p>Lead Rider Recruitment for the allocated zones</p><br></li><li><p>Lead a Team of Rider Coordinators and/or Rider Captains</p><br></li><li><p>Manage rider roster with proper allocation of shifts/breaks/off-days etc</p><br></li><li><p>Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor</p><br></li><li><p>Inventory management and usage compliance of Rider equipments</p><br></li><li><p>Groom rider quality (behaviour, appearance, professionalism, presentational etc)</p><br></li><li><p>Setting up a performance improvement plan to improve performance of low performing riders</p><br></li><li><p>Reduce rider complaints originating from customers</p><br></li><li><p>Monitor riders performance on individual level and responsible for coaching/warning riders</p><br></li><li><p>Audits fleet appearance &amp; rider behaviour via on ground visits</p><br></li></ul><br>Qualifications<br><ul><li><p>Bachelor's Degree</p><br></li><li><p>1 year of experience in food/grocery tech industry is highly preferred</p><br></li><li><p>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</p><br></li><li><p>Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.&nbsp;</p><br></li><li><p>Influencer and a negotiation with good public speaking and presentation skills</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role Summary</strong></p><br><br><p>Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps</p><br><br><p><strong>What's On Your Plate?</strong></p><br><br><br><ul><li><p>Monitor and improve Rider Performance and Compliance</p><br><br></li><li><p>Lead Rider Recruitment for the allocated zones</p><br><br></li><li><p>Lead a Team of Rider Coordinators and/or Rider Captains</p><br><br></li><li><p>Manage rider roster with proper allocation of shifts/breaks/off-days etc</p><br><br></li><li><p>Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor</p><br><br></li><li><p>Inventory management and usage compliance of Rider equipments</p><br><br></li><li><p>Groom rider quality (behaviour, appearance, professionalism, presentational etc)</p><br><br></li><li><p>Setting up a performance improvement plan to improve performance of low performing riders</p><br><br></li><li><p>Reduce rider complaints originating from customers</p><br><br></li><li><p>Monitor riders performance on individual level and responsible for coaching/warning riders</p><br><br></li><li><p>Audits fleet appearance &amp; rider behaviour via on ground visits</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Bachelor's Degree</p><br><br></li><li><p>1 year of experience in food/grocery tech industry is highly preferred</p><br><br></li><li><p>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</p><br><br></li><li><p>Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.&nbsp;</p><br><br></li><li><p>Influencer and a negotiation with good public speaking and presentation skills</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>