AccorHotel jobs

<p>We're looking for an experienced and visionary Spa Manager to lead our spa operations in Baghdad, Iraq. In this role, you will oversee all aspects of spa management, from daily operations and staff leadership to strategic initiatives and guest experience excellence. You will serve as a brand ambassador, fostering a culture of wellness and exceptional service while driving operational efficiency and profitability. This is an exciting opportunity to innovate and elevate our spa offerings in a dynamic, multicultural hospitality environment.</p><ul><li>Manage all spa operations and facilities to ensure optimal efficiency, safety, and compliance with standard operating procedures and brand guidelines</li><li>Lead, mentor, and develop spa staff through effective communication, performance management, and professional development initiatives that foster a supportive and inclusive team environment</li><li>Establish and implement proactive strategic initiatives to market spa products and services, driving revenue growth and guest satisfaction</li><li>Conduct regular performance reviews of therapist schedules, treatment room utilization, and staff productivity to maximize yield potential and operational efficiency</li><li>Maintain comprehensive knowledge of competitors, including their locations, product offerings, pricing strategies, and market positioning to inform business decisions</li><li>Analyze business trends and global spa and wellness market developments to adapt strategies and maintain competitive advantage</li><li>Oversee monthly inventory checks, control inventory levels, and manage procurement to optimize costs without compromising quality</li><li>Ensure consistent implementation of quality assurance standards and audit requirements across all spa areas, reviewing scores and monitoring progress against targets</li><li>Cultivate strong relationships with internal departments and external stakeholders, representing the spa and resort brand values with professionalism and transparency</li><li>Maintain extensive knowledge of spa treatments, wellness services, and industry best practices to provide expert guidance and recommendations</li><li>Develop and execute guest experience strategies that enhance satisfaction, loyalty, and positive brand perception</li><li>Carry out additional duties and responsibilities as assigned by the management teamCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Why work for Accor?</strong></p><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.</p><p><br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESSQualifications </strong></p><ul><li>Proven experience in spa or wellness facility management in a 5-star hotel environment, with a track record of successfully leading operations and achieving business objectives</li><li>Strong interpersonal and communication skills with the ability to effectively engage with employees at all levels, guests, and external partners</li><li>Demonstrated leadership capabilities with experience in staff recruitment, training, development, and performance management</li><li>Service-oriented mindset with meticulous attention to detail and commitment to delivering exceptional guest experiences</li><li>Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment</li><li>Financial acumen with experience in budget management, cost control, and revenue optimization</li><li>Analytical mindset with the ability to evaluate market trends, interpret data, and make informed business decisions</li><li>Strong problem-solving and decision-making skills with the ability to work independently and take initiative</li><li>Flexibility and adaptability to embrace change and respond effectively to evolving business needs</li><li>Multicultural awareness and sensitivity with the ability to work collaboratively with diverse teams and clientele</li><li>Self-motivated, energetic, and goal-oriented with a passion for wellness and customer satisfaction</li><li>Experience in guest experience management and quality assurance standards</li><li>Knowledge of spa treatments, wellness services, and industry standards is highly desirable</li></ul>

<p>We're looking for an enthusiastic and detail-oriented Outlet Supervisor to join our Food &amp; Beverage team in Baghdad, Iraq. In this pivotal role, you will oversee the daily operations of our outlet, ensuring exceptional service excellence, team efficiency, and outstanding guest satisfaction. As an Outlet Supervisor, you will work collaboratively with the Outlet Manager and your team to maintain our brand standards while creating a welcoming environment for every guest. This position offers the opportunity to lead, inspire, and develop a talented team while driving operational success in a dynamic hospitality setting.</p> <ul> <li>Oversee and manage daily outlet operations, ensuring seamless service delivery, adherence to brand standards, and consistent guest satisfaction across all service periods</li> <li>Lead, train, and mentor team members in professional service standards, menu knowledge, and upselling techniques; provide constructive feedback and support for continuous improvement</li> <li>Address guest concerns and resolve service issues promptly and professionally, maintaining transparency and empathy in all guest interactions</li> <li>Monitor and manage inventory levels of equipment, supplies, and consumables; ensure proper usage, timely requisitions, and efficient resource allocation</li> <li>Ensure full compliance with health, safety, hygiene, and food safety regulations; conduct routine inspections to maintain cleanliness, organization, and operational standards</li> <li>Assist with cash handling, daily closing procedures, billing accuracy, and POS system entries; analyze financial data to support outlet performance goals</li> <li>Coordinate effectively with kitchen, bar, and other departments to ensure timely service and operational efficiency; communicate guest feedback to drive service improvements</li> <li>Maintain presentation standards throughout the outlet, including table setups, service equipment, and staff appearance, ensuring consistency with brand guidelines</li> <li>Schedule team members efficiently, manage shift coverage, and conduct performance evaluations to support team development and accountability</li> <li>Support sustainability initiatives by promoting resource efficiency, minimizing waste, and implementing eco-friendly practices aligned with organizational objectivesCompany Description</li></ul><p><br></p><ul> </ul> <p></p><p><strong>Desired Candidate Profile</strong></p><ul> <li>Minimum 2 years of supervisory experience in a luxury hotel, fine dining outlet, or similar hospitality environment</li> <li>Strong leadership, interpersonal, and communication skills with the ability to motivate and develop team members</li> <li>Comprehensive knowledge of food and beverage service procedures, standards, and best practices</li> <li>Excellent problem-solving and guest relations skills with a customer-focused mindset</li> <li>Demonstrated ability to manage teams effectively in fast-paced environments while maintaining service quality</li> <li>Flexibility to work rotating shifts, including weekends and holidays</li> <li>Physical capability to stand for extended periods and perform necessary operational tasks</li> <li>Strong organizational and time management skills with meticulous attention to detail</li> </ul>

<p>Maintain a strong floor presence during shifts, greeting guests and fostering positive relationships to ensure exceptional customer experiences Conduct daily inspections to verify readiness and compliance with established operational standards and procedures Oversee all opening and closing procedures, including shift logs, pre-service briefings, guest feedback processes, and menu optimization Ensure fast, accurate service delivery while maintaining consistency with company quality standards and brand expectations Supervise tabletop presentation and dining room ambiance to create an inviting atmosphere for all guests Direct and supervise service staff, providing real-time guidance and support to maintain service excellence Handle guest concerns and complaints with diplomacy, tact, and professionalism to resolve conflicts and ensure satisfaction Monitor food quality and beverage standards to guarantee 100% customer satisfaction and brand consistency Develop and maintain comprehensive menu knowledge, including food offerings, beverage pairings, and wine selections Manage inventory of equipment, linens, supplies, and other operational resources efficiently Analyze and manage Profit &amp; Loss statements, monitor cash control procedures, and implement cost-saving initiatives Oversee labor scheduling and staffing forecasts to ensure adequate coverage while maintaining budgetary goals Utilize POS systems effectively to track guest checks, manage transactions, and generate accurate financial reports Monitor service speed and exercise quality control for both food and beverage operations Stay current with industry trends and best practices to continuously improve operations and guest experiences Ensure compliance with Occupational Safety and Health Act, local health and safety regulations, and company security policies Communicate maintenance needs to the Engineering Department through established work order procedures Maintain storerooms in a clean, organized, and ready state for efficient operations Foster positive working relationships between service, kitchen, and dining room staff to promote collaboration Lead recruitment, interviewing, and hiring initiatives; conduct performance reviews and provide ongoing staff development and motivation Develop and manage wine lists and beverage programs that complement menu offerings Provide wine service expertise and sommelier support to enhance guest experiences and elevate service performance Work collaboratively with the culinary team to suggest wine pairings that complement menu items Maintain all wine lists, menus, and beverage documentation with accuracy and attention to detail</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 3-5 years of progressive food and beverage management experience in a freestanding restaurant, hotel, or similar hospitality establishment Strong and comprehensive knowledge of food, wine, and liquor offerings, including pairing expertise Excellent customer service skills with a demonstrated ability to exceed guest expectations consistently Proficiency in Microsoft Office applications, particularly Word and Excel Advanced proficiency with POS systems and point-of-sale technology Excellent organizational, interpersonal, and administrative skills with meticulous attention to detail Proven ability to manage multiple tasks simultaneously while maintaining quality and meeting deadlines Strong analytical and data interpretation skills; competency in basic business math and accounting Demonstrated leadership abilities with a track record of motivating and developing team members Ability to work effectively under pressure, remain calm during peak service periods, and adapt to changing circumstances Exceptional problem-solving skills and the ability to handle guest complaints with diplomacy and professionalism</p>

<p>Prepare, record, and maintain accurate financial transactions and account entries in accordance with Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS) Reconcile bank statements, general ledger accounts, and subsidiary ledgers to ensure accuracy and identify discrepancies Prepare and review financial statements, reports, and schedules for management and external stakeholders Analyze financial data and variances to identify trends, anomalies, and areas for improvement Ensure compliance with Iraqi accounting regulations, tax laws, and statutory reporting requirements Assist in the preparation of tax returns and maintain documentation for audit purposes Manage accounts payable and accounts receivable functions, including invoice processing and payment reconciliation Support the annual audit process by coordinating with external auditors and providing necessary documentation Implement and maintain internal controls and procedures to safeguard organizational assets Utilize accounting software and ERP systems to efficiently process financial transactions and generate reports Collaborate with other departments to gather financial information and resolve accounting issues Monitor and track departmental budgets and expenditures Assist in process improvement initiatives to enhance accounting efficiency and accuracy Stay current with changes in accounting standards, tax regulations, and best practices</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Accounting, Finance, or a related field Minimum 5 years of progressive experience in accounting or financial management Proficiency in accounting software and ERP systems Advanced proficiency in Microsoft Excel and financial modeling Strong knowledge of GAAP and IFRS standards Demonstrated expertise in financial analysis, reporting, and variance analysis Excellent understanding of internal controls, audit procedures, and risk management Knowledge of Iraqi accounting regulations, tax laws, and compliance requirements Strong organizational and time management skills with meticulous attention to detail Advanced analytical and problem-solving capabilities Experience with account reconciliation and financial statement preparation Proficiency in payroll and tax compliance processes Excellent communication and interpersonal skills in English; Arabic language skills are highly valued</p>

<p>Receive, inspect, and verify all incoming deliveries by comparing them against purchase orders, invoices, and shipping documentation</p><p>Accurately record and log all received merchandise into the inventory management system and maintain detailed, organized receiving records</p><p>Identify and promptly report any discrepancies, damaged items, missing goods, or quality issues to management and suppliers with transparency and professionalism</p><p>Maintain a clean, safe, and well-organized receiving area and warehouse space in compliance with company standards and safety protocols</p><p>Communicate effectively and collaboratively with internal departments regarding delivery schedules, inventory status, and any supply chain concerns</p><p>Process, sort, and file all receiving-related documentation in a timely and orderly manner</p><p>Perform physical tasks including unloading, moving, and organizing merchandise as needed, demonstrating flexibility and resilience</p><p>Analyze inventory discrepancies and work with team members to resolve issues efficiently and decisively</p><p>Adhere to all company policies, procedures, and safety guidelines while maintaining a strong work ethic</p><p>Support team members and contribute to a collaborative, inclusive work environment</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience as a Receiving Clerk, Warehouse Agent, Stock Controller, or similar inventory management role</p><p>Exceptional attention to detail with strong organizational and time management skills</p><p>Ability to multitask effectively and manage multiple priorities simultaneously</p><p>Proficiency in data entry and basic computer skills; experience with inventory management systems is highly preferred</p><p>Strong communication and interpersonal skills with the ability to work both independently and collaboratively</p><p>Physical capability to work in a warehouse or receiving environment, including lifting and moving merchandise</p><p>Solid understanding of stock control procedures and inventory management best practices</p><p>Forklift operation or material handling equipment certification is a valuable asset</p><p>Problem-solving skills and analytical mindset to identify and resolve inventory issues</p><p>Reliability, punctuality, and a strong commitment to accuracy and efficiency</p><p>Ability to remain calm, focused, and resilient in a fast-paced environment</p><p>Willingness to be flexible and adapt to changing priorities and operational needs</p><p>Demonstrated ability to work transparently and maintain integrity in all tasks</p>

<p>Supervise and coordinate daily linen operations, including receiving, sorting, washing, pressing, and distribution Manage linen inventory levels, track stock movements, and conduct regular audits to ensure accuracy Inspect linens for quality, damage, and cleanliness standards; implement corrective actions as needed Train, schedule, and supervise linen staff members; provide performance feedback and coaching Develop and maintain efficient workflows and processes to optimize productivity and minimize waste Coordinate with other departments to ensure timely delivery of clean linens and address service requests Monitor equipment maintenance and report any operational issues or repairs needed Maintain detailed records of inventory, staff schedules, and operational metrics Ensure compliance with health, safety, and hygiene standards applicable to linen handling Identify opportunities for process improvements and cost optimization</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience as a Linen Supervisor or in a similar supervisory role within hospitality, healthcare, or laundry operations Strong knowledge of linen management, fabric care standards, and laundry operations Demonstrated ability to supervise and motivate team members effectively Proficiency in inventory management and tracking systems Excellent organizational and time management skills Strong attention to detail and quality control mindset Ability to analyze problems and implement practical solutions Clear communication and interpersonal skills Experience working in fast-paced, high-volume environments Familiarity with health and safety regulations related to linen handling</p>

<p>Assist the Outlet Manager in overseeing daily operations, including staff supervision, customer service, and quality control Develop and implement strategies to enhance customer satisfaction and increase revenue Create staff schedules, assign duties, and monitor team performance Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene Manage inventory, control costs, and optimize stock levels Handle customer inquiries, feedback, and complaints professionally and efficiently Collaborate with other departments to coordinate events and promotions Train and mentor new team members, fostering a positive and collaborative work environment Step in for the Outlet Manager during their absence, maintaining seamless operations</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 5 years of experience in a leadership position within the hospitality industry or a similar establishment Proven track record of delivering exceptional customer service and driving team performance Excellent knowledge of food and beverage operations, including menu planning and cost control Strong interpersonal and problem-solving skills, with the ability to remain calm under pressure</p>

<p>Job Purpose: To supervise and coordinate the Front Desk team during the assigned shift, ensuring smooth hotel operations, excellent guest service, and compliance with hotel standards and procedures. Key Responsibilities Supervise and coordinate Front Desk operations throughout the assigned shift. Lead and support Front Desk Agents, ensuring efficient and professional guest service. Ensure smooth and accurate check-in and check-out procedures. Welcome guests and provide professional assistance throughout their stay. Handle guest requests, inquiries, complaints, and service recovery in a timely and professional manner. Monitor room availability, room status, arrivals, departures, and special requests. Coordinate closely with Housekeeping to ensure rooms are available and ready for guests. Ensure accurate handling of guest accounts, payments, deposits, and cash transactions. Monitor and control the Front Desk cash float and ensure proper shift closing and handover procedures. Verify daily reports, registration details, and other Front Office documentation. Ensure all guest information is accurately entered and maintained in the hotel PMS. Monitor VIP arrivals, group arrivals, special occasions, and other priority guests. Ensure all Front Desk team members are familiar with daily operational priorities and special guest requirements. Conduct shift briefings and communicate important information to the team. Monitor team attendance, grooming, punctuality, and adherence to hotel standards. Coach and assist team members in handling difficult guest situations and operational issues. Coordinate with other departments to resolve guest requests and operational matters. Ensure compliance with hotel policies, security procedures, and guest privacy requirements. Identify and report maintenance issues, room discrepancies, or operational concerns to the relevant department. Assist the Front Office Manager with training, performance monitoring, and team development. Prepare and complete shift handover reports, ensuring all pending matters are properly communicated to the next shift. Support the Front Office Manager in maintaining guest satisfaction and departmental performance. Perform any other duties assigned by the Front Office Manager or management.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or degree in Hotel Management, Hospitality, or a related field is preferred. Minimum 2 3 years of Front Office experience , preferably in a four- or five-star hotel. Previous supervisory or team-lead experience is preferred. Good knowledge of hotel Front Office operations and PMS systems. Strong knowledge of check-in/check-out, guest accounts, cashiering, and room inventory procedures. Excellent communication and guest-service skills. Strong problem-solving and decision-making abilities. Good command of English; additional languages are an advantage. Ability to work shifts, weekends, and public holidays.</p>

<p>Job Purpose: The Head Baker is responsible for overseeing all bakery operations, ensuring the consistent production of high-quality baked goods while maintaining food safety standards, cost control, and team management.</p> <p>Key Responsibilities:</p> <ul> <li>Plan, prepare, and supervise the daily production of breads, pastries, and baked items according to established recipes and standards.</li> <li>Ensure consistency in quality, taste, presentation, and portion control.</li> <li>Develop new bakery products and seasonal offerings when required.</li> <li>Manage and train bakery staff, including scheduling, performance monitoring, and skill development.</li> <li>Ensure compliance with hygiene, food safety, and HACCP standards at all times.</li> <li>Control bakery costs by managing ingredients, minimizing waste, and monitoring inventory.</li> <li>Coordinate with purchasing to ensure timely availability of raw materials.</li> <li>Maintain bakery equipment and ensure proper usage and cleanliness.</li> <li>Collaborate with other kitchen sections to support overall kitchen operations.</li> <li>Ensure timely production to meet operational demands (breakfast, banquets, events, etc.).</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications &amp; Experience:</p> <ul> <li>Proven experience as a Head Baker or Senior Baker in a hotel, bakery, or large-scale operation.</li> <li>Formal culinary or bakery training is preferred.</li> <li>Strong knowledge of baking techniques, ingredients, and equipment.</li> <li>Leadership and team management skills.</li> <li>Knowledge of food safety and hygiene standards.</li> <li>Ability to work flexible hours, including early mornings, weekends, and holidays.</li> </ul>

<p>To oversee and manage the daily operations of the hotel laundry and linen department, ensuring efficient, hygienic, and cost-effective processing of all guest, Heartist, and hotel linen while maintaining the required quality and service standards.</p><h3>Key Responsibilities</h3><ul><li>Manage the day-to-day operations of the laundry and linen areas, ensuring smooth and efficient workflow.</li><li>Supervise, train, and schedule laundry and linen team members according to operational requirements.</li><li>Ensure all hotel linen, uniforms, guest laundry, and other washable items are processed according to established standards.</li><li>Monitor washing, drying, pressing, folding, and finishing processes to ensure consistent quality.</li><li>Maintain proper par levels of bed linen, towels, uniforms, and other hotel textiles.</li><li>Conduct regular linen inventories and investigate discrepancies, losses, or excessive damage.</li><li>Ensure proper handling, storage, distribution, and collection of linen and uniforms.</li><li>Monitor the condition of linen and uniforms and coordinate replacement of damaged or worn items.</li><li>Ensure all laundry equipment is operated safely and efficiently and report maintenance requirements promptly.</li><li>Coordinate with Engineering regarding preventive maintenance and repair of laundry equipment.</li><li>Monitor the consumption of laundry chemicals, detergents, water, electricity, and other operational supplies.</li><li>Control departmental costs and minimize unnecessary wastage while maintaining service quality.</li><li>Ensure compliance with hotel hygiene, health and safety, fire safety, and environmental standards.</li><li>Maintain proper records of laundry production, linen movement, chemical consumption, equipment issues, and departmental inventories.</li><li>Coordinate closely with Housekeeping, Food &amp; Beverage, Front Office, and other departments regarding linen and laundry requirements.</li><li>Ensure guest laundry and special laundry requests are processed accurately and within the required turnaround time.</li><li>Monitor external laundry services, where applicable, and verify service quality and invoices.</li><li>Handle guest and departmental complaints related to laundry or linen and ensure appropriate corrective action.</li><li>Conduct regular inspections of the laundry, linen rooms, equipment, and storage areas.</li><li>Ensure that chemicals and cleaning products are correctly labeled, stored, and handled in accordance with safety procedures.</li><li>Implement and maintain proper infection-control and hygiene procedures within the laundry operation.</li><li>Prepare duty rosters, attendance records, performance evaluations, and other departmental documentation.</li><li>Coach and develop team members to improve productivity, quality, and service standards.</li><li>Ensure departmental policies and hotel standards are consistently followed.</li><li>Participate in departmental meetings, training sessions, and hotel operational initiatives.</li><li>Perform any other duties and responsibilities assigned by the Executive Housekeeper or management.</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications</h3><ul><li>Diploma or degree in Hotel Management, Hospitality, or a related field is preferred.</li><li>Minimum 3 5 years of relevant laundry experience , preferably within a hotel or large hospitality operation.</li><li>Previous supervisory or managerial experience in a hotel laundry department is required.</li><li>Good knowledge of commercial laundry operations, linen management, and laundry chemicals.</li><li>Strong understanding of hygiene, health and safety, and chemical-handling procedures.</li><li>Good leadership, organizational, and problem-solving skills.</li><li>Ability to manage a multicultural team and work effectively under operational pressure.</li><li>Good communication skills in English; additional languages are an advantage.</li><li>Proficiency in Microsoft Office and basic departmental reporting systems is preferred.</li></ul>

<p>Lead and oversee daily kitchen operations, maintaining the highest standards of food quality, presentation, and consistency<br>Manage, train, and motivate kitchen staff, fostering a positive, collaborative, and inclusive work culture<br>Develop and execute menus in collaboration with the Head Chef, incorporating innovative techniques while maintaining brand standards<br>Monitor and control food costs, inventory levels, and ordering to optimize efficiency and profitability<br>Ensure strict adherence to food safety, hygiene, and sanitation protocols at all times<br>Coordinate seamlessly with front-of-house staff to ensure smooth service delivery and exceptional guest experiences<br>Conduct staff scheduling, performance reviews, and provide constructive feedback to support team development<br>Troubleshoot operational challenges with decisiveness and resilience, adapting quickly to changing demands<br>Maintain detailed records of inventory, food costs, and kitchen performance metrics<br>Support the Head Chef in menu planning, recipe development, and culinary innovation initiatives</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience as a Sous Chef or similar senior kitchen leadership role in a premium or high-volume restaurant environment<br>Advanced culinary skills with expertise in food preparation, cooking techniques, and plating standards<br>Demonstrated ability to manage, motivate, and develop kitchen teams effectively<br>Strong organizational and time management skills with the ability to multitask and prioritize under pressure<br>Excellent knowledge of food safety, hygiene standards, and sanitation protocols<br>Proficiency in inventory management, cost control, and budget analysis<br>Exceptional communication and interpersonal skills with a collaborative approach<br>Ability to balance creativity with consistency, maintaining quality across all dishes<br>Problem-solving mindset with strong decision-making capabilities<br>Flexibility and resilience in adapting to operational changes and challenges<br>Culinary degree or professional certification from a recognized culinary institution (preferred)<br>Experience with diverse cuisines or specialized cooking methods (preferred)<br>Proficiency with kitchen management software and point-of-sale systems (preferred)</p>

<p>We are seeking a dynamic and detail-oriented <strong>Purchasing Manager</strong> to join our organization in Baghdad, Iraq. In this pivotal role, you will lead our purchasing operations, driving efficiency, cost optimization, and strategic vendor partnerships. As a decisive and analytical professional, you will oversee all procurement activities, ensuring compliance with organizational policies while maintaining strong relationships with suppliers and internal stakeholders. This is an excellent opportunity for a goal-oriented leader to make a meaningful impact on our supply chain operations.</p><p>Manage and oversee all purchasing and procurement operations to ensure efficient, cost-effective acquisition of goods and services across the organization</p><p>Develop and implement strategic sourcing initiatives to optimize pricing, quality, and vendor performance while maintaining budget compliance</p><p>Negotiate contracts and pricing with vendors, leveraging market knowledge to secure competitive rates and favorable terms</p><p>Review purchase orders, bid proposals, and vendor quotations to ensure accuracy, compliance with policies, and alignment with organizational requirements</p><p>Monitor vendor performance across quality, service delivery, and pricing metrics; maintain transparent communication and collaborative relationships with all suppliers</p><p>Coordinate with internal departments to understand procurement needs, establish product specifications, and ensure consistent inventory levels</p><p>Analyze purchasing data and market trends to identify cost-saving opportunities and recommend process improvements</p><p>Maintain comprehensive knowledge of purchasing procedures, governmental regulations, and compliance requirements applicable in Baghdad, Iraq</p><p>Research and evaluate new products, services, and suppliers to support organizational innovation and operational excellence</p><p>Assist with capital expenditure planning and budget forecasting for procurement activities</p><p>Support the organization in implementing sustainable and ethical purchasing practices</p><p>Interact professionally and collaboratively with colleagues, suppliers, contractors, and external stakeholders</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Qualifications:</strong></p><ul><li>Proven management experience in purchasing, procurement, or supply chain operations</li><li>Strong organizational, administrative, and time management skills with the ability to excel in a fast-paced environment</li><li>Excellent communication and interpersonal skills; ability to build and maintain positive relationships with diverse stakeholders</li><li>Solid knowledge of purchasing procedures, procurement best practices, and vendor management</li><li>Advanced problem-solving and analytical skills with strong attention to detail</li><li>Proficiency with computer systems and procurement software; strong technical aptitude</li><li>Demonstrated ability to manage multiple priorities simultaneously with flexibility and efficiency</li><li>Budget management and cost control expertise with a track record of achieving financial targets</li><li>Knowledge of procurement compliance and regulations relevant to operations in Iraq</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Previous experience in a similar purchasing manager role within a corporate or organizational setting</li><li>Familiarity with contract negotiation and vendor relationship management</li><li>Experience with inventory management and supply chain optimization</li><li>Knowledge of sustainable and ethical sourcing practices</li><li>Experience working in international or multicultural business environments</li></ul>

<p>We are seeking an enthusiastic and detail-oriented Guest Relations Supervisor to join our hospitality team in Baghdad, Iraq. In this pivotal role, you will serve as the primary liaison between our guests and hotel departments, ensuring exceptional service delivery and guest satisfaction. As a Guest Relations Supervisor, you will lead guest interactions with professionalism and empathy, while supervising and mentoring team members to maintain our commitment to outstanding hospitality standards. Your collaborative approach, customer-focused mindset, and cultural awareness will be instrumental in creating memorable experiences for our guests and fostering a positive, inclusive hotel environment.</p><p>Conduct pre-arrival, mid-stay, and post-stay communications with guests to proactively identify and address their needs and expectations</p><p>Supervise and mentor guest relations staff, providing guidance on guest interaction protocols and service excellence standards</p><p>Compile and distribute comprehensive lists of anticipated guest services and amenities to relevant departments, ensuring seamless coordination</p><p>Contact appropriate departments (Bell Services, Front Desk, Housekeeping, Engineering, Security) to resolve guest requests, concerns, or problems efficiently</p><p>Prioritize and resolve outstanding guest requests or issues from previous days, ensuring timely follow-up and satisfaction</p><p>Listen attentively to guest feedback and complaints, demonstrating empathy while implementing effective solutions</p><p>Conduct regular guest contact rounds throughout the day to assess satisfaction levels and identify potential concerns or suggestions</p><p>Document all guest comments, requests, suggestions, and complaints, analyzing patterns to improve service delivery</p><p>Administer and analyze guest satisfaction questionnaires, translating results and distributing findings to department managers</p><p>Identify and coordinate special occasions (birthdays, anniversaries, etc.) with relevant departments, ensuring memorable celebrations</p><p>Maintain transparent communication and information flow across all departments to support operational excellence</p><p>Follow VIP procedures and protocols, extending personalized greetings and farewells to distinguished guests</p><p>Conduct facility tours for agency representatives and prospective guests, showcasing amenities and services</p><p>Prepare and distribute written materials regarding guest activities and events, ensuring comprehensive communication</p><p>Monitor overall guest satisfaction during activities and public areas, reporting observations to management</p><p>Manage lost and found operations, ensuring prompt return of items to guests or appropriate mail delivery</p><p>Respond professionally to guest inquiry forms and written feedback, addressing concerns with transparency and care</p><p>Provide guidance and support for guest health concerns, coordinating medical assistance when necessary</p><p>Demonstrate cultural sensitivity and awareness in all guest interactions, respecting local customs and traditions</p><p>Participate in environmental sustainability initiatives and promote resource conservation practices</p><p>Implement quality management system responsibilities and contribute to continuous improvement efforts</p><p>Execute additional duties as assigned by management to support organizational goals</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 4 years of progressive experience in the hospitality industry, with at least 2 years in a supervisory or leadership capacity</p><p>Demonstrated experience in guest relations, customer service, or front office operations</p><p>Proven track record of managing guest complaints and resolving conflicts effectively</p><p>Experience working in diverse, multicultural environments</p>

<p>We are seeking an experienced and visionary <strong>Director of Engineering</strong> to join our organization in Baghdad, Iraq. Under the general guidance of senior management, the Director of Engineering will establish and direct overall engineering, maintenance, and safety objectives while providing strategic leadership to the engineering department. This role is pivotal in ensuring that all facility systems, equipment, and infrastructure operate at peak efficiency while maintaining the highest standards of safety and compliance. The successful candidate will drive innovation, foster a collaborative team environment, and champion operational excellence across all engineering initiatives.</p><p>Establish and maintain strong working relationships with senior management, staff, and key stakeholders to support engineering and facility management functions across the organization. Develop and implement comprehensive short and long-term strategic plans for facility management and engineering operations. Define, maintain, and continuously improve service levels and support models to protect capital investments and ensure optimal operational environments. Manage operating and capital budgets for building repairs, maintenance, and engineering projects, ensuring efficient resource allocation and cost control. Oversee third-party vendors and contractors to ensure compliance with project scope, schedule, budget, service levels, and quality standards. Ensure comprehensive workplace health and safety compliance with all local, state, and federal laws, codes, and company policies for employees and visitors. Provide technical expertise on building systems, energy management, and infrastructure while developing facility engineering standards, procedures, and best practices. Lead project management efforts for construction and facility improvement initiatives, including contract negotiation, administration, and stakeholder communication. Supervise and mentor the engineering team by prioritizing work, scheduling maintenance tasks, and ensuring timely completion of service requests while fostering professional development. Maintain and oversee all hotel systems and equipment (HVAC, electrical, plumbing, fire safety, security systems, etc.), while ensuring accurate service and repair documentation. Collaborate with other departments to identify and implement initiatives that improve operational efficiency, sustainability, and customer satisfaction. Communicate effectively, both verbally and in writing, to provide clear direction to team members and stakeholders. Remain calm, alert, and decisive during emergency situations, taking appropriate action to protect personnel and assets. Make informed decisions based on experience, analytical judgment, and data-driven insights, adapting procedures to accommodate unique operational challenges. Champion a culture of innovation, continuous improvement, and inclusive teamwork throughout the engineering department.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Qualifications:</strong> Bachelor's degree in Engineering, Business, Hospitality Management, or a related field. Minimum of five (5) years of hands-on maintenance and engineering experience in a professional environment. Minimum of three (3) years of supervisory or leadership experience managing engineering or maintenance teams. Proficient knowledge of computer systems and software, including Opera, Microsoft Word, Excel, and Outlook. Comprehensive understanding of building systems including HVAC, electrical, plumbing, fire safety, and security systems. Strong budget management and financial analysis capabilities. Demonstrated project management experience with ability to manage multiple initiatives simultaneously. Excellent verbal and written communication skills with the ability to articulate complex technical information clearly. Knowledge of federal, state, and local laws governing occupational safety and health, labor relations, and equal employment opportunity. Ability to multitask effectively in a fast-paced environment while maintaining meticulous attention to detail. Strong analytical and problem-solving skills with the ability to make decisive, data-driven decisions. Proven ability to work independently and collaboratively to promote teamwork and inclusive environments.</p><p><strong>Preferred Qualifications:</strong> Experience in upscale, lifestyle brand, or hospitality environments. Expertise in energy management and sustainability initiatives. Knowledge of infrastructure planning and capital asset management. Experience with vendor management and third-party contractor oversight. Familiarity with regulatory compliance standards and safety certifications. Demonstrated track record of implementing process improvements and operational efficiencies. Experience developing and mentoring high-performing engineering teams. Knowledge of emergency response protocols and business continuity planning.</p>

<p>Answer and transfer incoming calls promptly and professionally. Handle guest requests, inquiries, and messages received through the telephone system. Connect guests with the appropriate hotel departments and colleagues. Provide accurate information about hotel facilities, services, operating hours, and procedures. Manage wake-up call requests accurately and on time. Maintain confidentiality of guest information and telephone communications. Record and communicate guest messages accurately and promptly. Assist with emergency and priority calls in accordance with hotel procedures. Monitor and operate the hotel PBX telephone system efficiently. Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments when required. Follow proper telephone etiquette and hotel communication standards at all times. Maintain accurate records and logs related to telephone operations. Report any telephone system issues or technical problems to the relevant department. Handle guest complaints and requests professionally, escalating matters when necessary. Support the smooth operation of the Telephone Department and maintain a professional and welcoming tone in all interactions. Perform any other duties reasonably assigned by the supervisor or management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; a diploma or degree in Hospitality, Tourism, or a related field is an advantage.</li><li>Previous experience as a PBX Operator, Telephone Operator, Guest Service Agent, or in a similar hotel position is preferred.</li><li>Experience in a hotel or hospitality environment is an advantage.</li><li>Good verbal communication and interpersonal skills.</li><li>Professional and pleasant telephone manner.</li><li>Good command of English; additional languages are an advantage.</li><li>Ability to remain calm and professional when handling difficult or high-pressure situations.</li><li>Strong attention to detail, particularly when recording messages and handling wake-up calls.</li><li>Basic computer skills and the ability to operate telephone/PBX systems.</li><li>Good organizational and multitasking skills.</li><li>Ability to work effectively as part of a team.</li><li>Willingness to work shifts, including weekends and public holidays.</li><li>Strong commitment to guest satisfaction and service excellence.</li></ul>

<p>What you will be doing: Answer inquiries of room rates, outlets and room locations. To be totally familiar with all aspects of the reservation systems Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation Post advance deposits and keep accurate records of deposits Process rooming lists and group blocks and indicate special requests and billing procedures File and process reservations correspondence, make certain all files are current and in order. Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department. Abide by the hotels policies and procedures Be familiar with changes in the rates and group enquiries To be aware of inventory management and keep a constant check on the room types available throughout the day To have an understanding of departmental goals and projections for average rate and occupancy Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events). Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred. Minimum 1 2 years of experience in hotel reservations, front office, or a similar hospitality role. Good knowledge of hotel reservation procedures, room types, rates, packages, and availability. Proficiency in hotel reservation systems and Microsoft Office applications. Strong communication and interpersonal skills, with a professional and courteous manner. Good command of written and spoken English; additional languages are an advantage. Strong attention to detail and accuracy when handling reservations and guest information. Ability to handle guest inquiries, requests, modifications, and cancellations efficiently. Strong organizational and time-management skills, with the ability to prioritize multiple tasks. Ability to work under pressure and maintain a high level of customer service. Good problem-solving skills and the ability to resolve guest concerns professionally. Flexible to work shifts, weekends, and public holidays as required.</p>

<p>This role involves supervising junior staff, ensuring high standards of food preparation and presentation, and maintaining consistency in quality and hygiene. The Chef de Partie plays a key role in supporting the Sous Chef and Executive Sous Chef in daily operations and culinary excellence.. Run the day to day operation of any area of the hot kitchen in the absence of Chef de Cuisine or sous Chef on duty. Taste and season the food appropriately and to ensure it is well presented and of the standard and quality required before serving it to the guest. train and develop junior chefs. Communicate and pass on information and confirm the comprehension of information (conduct kitchen briefings) with staff and ensure a smooth uninterrupted operation and service to our guests Discipline and ensure the quality of employee's work in the absence of a senior Chef. The ability to act as a liaison between the Executive Chef, Executive Sous Chef and other senior Chefs and the line employees. Prepare stocks and sauces, meats and seafood s using traditional Western Food Techniques To report in the kitchen at your station at scheduled times regardless of beginning of shift or returning from meal break Utilize information on forecasts and reports to enable the planning of a smooth uninterrupted operation and service our guests; i.e. food production, purchasing &amp; manpower planning. Make requisitions of all items needed for the next day, with the assistance of the Chef de Cuisine or sous chef on duty. Prioritise, plan and organise your and your teams daily tasks in order to ensure on time delivery as required The ability to follow instruction and work closely with the senior chef, Sous Chef and Executive sous Chef.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a similar role.</li><li>Understanding food safety, sanitation, and hygiene standards.</li><li>Ability to supervise, train, and motivate kitchen staff.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>Strong attention to detail and commitment to food quality and presentation.</li></ul>

<p>Are you passionate about culinary excellence and ready to launch your career in a dynamic kitchen environment? We're looking for a detail-oriented and enthusiastic Commis I to join our culinary team in Baghdad, Iraq. As a Commis I, you'll work alongside experienced chefs in a collaborative setting, developing your technical skills while contributing to the preparation of exceptional dishes that delight our guests. This is an excellent opportunity to grow your culinary expertise within a professional kitchen and establish a strong foundation for your career progression.</p><p>Prepare and cook food items according to established recipes and property standards, ensuring consistency across all menu offerings</p><p>Assist in the preparation of ingredients, including washing, peeling, chopping, and portioning with precision and efficiency</p><p>Maintain a clean and organized workstation, adhering to all food safety and hygiene protocols at all times</p><p>Collaborate effectively with kitchen team members to support smooth operations during service periods</p><p>Actively communicate with colleagues and respond to feedback to continuously improve food quality and presentation</p><p>Support the kitchen team in executing both la carte and buffet service with attention to detail</p><p>Contribute ideas and suggestions to enhance menu offerings and kitchen processes</p><p>Demonstrate flexibility in handling multiple tasks and adapting to the fast-paced kitchen environment</p><p>Assist in inventory management and proper storage of food items</p><p>Support guest satisfaction by ensuring all dishes meet quality standards before service</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 2 years of experience in a similar Commis role within a 5-star hotel or resort environment</li><li>Culinary education background or formal training in food preparation</li><li>Strong knowledge of food safety, hygiene standards, and proper food handling techniques</li><li>Proficiency in basic knife skills and food preparation methods</li><li>Ability to work efficiently under pressure in a fast-paced kitchen environment</li><li>Excellent teamwork and collaborative skills with the ability to work cohesively with diverse team members</li><li>Strong attention to detail with a commitment to consistency and quality in food preparation</li><li>Effective communication skills and openness to receiving constructive feedback</li><li>Physical stamina and ability to stand for extended periods in a kitchen setting</li><li>Demonstrated willingness to learn, adapt, and develop culinary skills</li><li>Time management and organizational abilities</li><li>Flexibility to work varying shifts, including evenings, weekends, and holidays as required</li></ul>

<p>We are seeking a skilled and detail-oriented CDP Butchery professional to join our meat processing team in Baghdad, Iraq. In this role, you will be responsible for butchering, processing, and preparing high-quality meat products while maintaining the highest standards of food safety and hygiene. You will work efficiently in a fast-paced environment, utilizing specialized equipment and techniques to deliver consistent, quality results that meet our customers' specifications and expectations.</p><p>Butcher and process meat products using industry-standard tools and techniques with precision and efficiency</p><p>Prepare meat cuts according to customer specifications and quality standards</p><p>Maintain strict food safety and hygiene protocols in compliance with local and international regulations</p><p>Operate and maintain butchery equipment, ensuring all tools are clean, sharp, and properly sanitized</p><p>Manage inventory by monitoring stock levels, rotating products using FIFO (First In, First Out) methods, and minimizing waste</p><p>Organize and maintain a clean, organized workspace that meets health and safety requirements</p><p>Perform quality control checks on all meat products before packaging and distribution</p><p>Follow proper handling and storage procedures for all meat products, particularly in cold storage environments</p><p>Collaborate with team members to meet daily production targets and deadlines</p><p>Report any equipment malfunctions or food safety concerns to management immediately</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Proven experience in butchery, meat processing, or a related food production role</p><p>Strong knowledge of food safety regulations and best practices in meat handling</p><p>Proficiency with butchery tools, equipment, and machinery (saws, grinders, slicers, etc.)</p><p>Solid understanding of different meat grades, cuts, and processing techniques</p><p>Excellent attention to detail and commitment to quality standards</p><p>Physical stamina and dexterity to perform repetitive tasks in a cold environment</p><p>Strong time management and organizational skills</p><p>Ability to work efficiently in a team-oriented environment</p><h2>Preferred</h2><ul><li>Food handling or food safety certification</li><li>Experience with meat grading systems and classification standards</li><li>Supervisory or mentoring experience in a butchery or food production setting</li></ul>

<p>We are seeking an experienced and passionate BBQ Chef to join our culinary team in Baghdad, Iraq. In this role, you will be responsible for preparing and executing high-quality barbecued dishes using traditional smoking and grilling techniques. You will lead kitchen operations, maintain exceptional food safety standards, and deliver outstanding culinary experiences that delight our guests. Your expertise in BBQ preparation, combined with your attention to detail and collaborative approach, will be essential to our success. Prepare and cook a variety of BBQ dishes using smoking, grilling, and specialized cooking techniques Develop and refine BBQ menus, including signature sauces, marinades, and rubs Maintain precise temperature control and cooking times to ensure consistent quality and food safety Manage meat selection, preparation, and butchering to optimize flavor and presentation Oversee kitchen operations, including inventory management, equipment maintenance, and supply ordering Train and mentor kitchen staff on BBQ techniques, food safety protocols, and quality standards Ensure compliance with all food safety regulations and maintain a clean, organized kitchen environment Collaborate with front-of-house staff to understand customer preferences and gather feedback Monitor food costs and portion control to maintain profitability Adapt recipes and techniques to accommodate local ingredient availability and cultural preferences in the Baghdad market</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 3 years of professional experience as a BBQ Chef or in specialized grilling and smoking roles Comprehensive knowledge of BBQ smoking methods, wood selection, and regional BBQ styles Proficiency in meat preparation, butchering, and understanding of different cuts and their applications Strong understanding of food safety protocols and food handling best practices Proven experience in menu development and recipe creation Demonstrated ability to manage kitchen operations and lead culinary teams Excellent attention to detail regarding flavor profiles, presentation, and consistency Strong collaborative skills and ability to work effectively in a fast-paced kitchen environment Customer-focused mindset with commitment to delivering exceptional dining experiences</p><p>Preferred: Food safety certification (HACCP or equivalent), catering experience, and experience working in multicultural kitchen environments Preferred: Knowledge of local ingredient sourcing and adaptation of BBQ techniques to regional cuisines'</p>