School agent Jobs

<p>We are hiring a front office manager to join our hotel based in Iraq, Najaf.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Staff Management: Hire, train, schedule, and evaluate front desk agents, receptionists, and support personnel.</li><li>Guest Relations: Welcome visitors, resolve complaints quickly, and maintain high service standards.</li><li>Operations Oversight: Manage check-in/check-out flows, oversee room assignments or bookings, and maintain front office supplies.</li><li>Department Coordination: Communicate seamlessly with housekeeping, maintenance, and management</li><li>Administrative &amp; Financial Tasks: Track budgets, monitor expenses, manage cash handling, and prepare performance reports.</li></ul>

<p>Achieve sales target &amp; provide best customer experience to the customers. Selling Sim and Recharge. Replacing Sim. Change ownership. Compensate damaged scratch card. Solving customer problem. Giving information on our new product to the customers. Customer experience for the agents, how to deal with the customer. Train the new staff.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s Degree</li><li>0-3 years experience</li><li>Computer skills (Office)</li><li>Language skills (English and Arabic)</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change.</li><li>Technical Competencies: Customer Communication Performance Management &amp; Reporting Cross-Selling Telecom Market &amp; Industry Knowledge Digital Technology Knowledge</li></ul>

<p>Develop and implement sales and business development strategies to achieve the Company's sales targets and growth objectives.<br><br>Supervise the sale of insurance products and services to new and existing clients.<br><br>Establish, maintain, and strengthen relationships with customers, agents, brokers, and key stakeholders.<br><br>Strengthen partnerships to maximize business production and retention.<br><br>Set performance targets and Key Performance Indicators (KPIs) for team members.<br><br>Implement local marketing initiatives and promotional campaigns to increase brand awareness and market penetration.<br><br>Prepare annual and monthly sales forecasts, budgets, and business plans.<br><br>Ensure compliance with all Company policies, procedures, and applicable insurance regulations.<br><br>Monitor market trends, competitor activities, customer preferences, and emerging business opportunities.<br><br>Collaborate closely with Head Office and other departments to ensure alignment with corporate objectives.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in business administration,<br>Marketing, Insurance, Finance, Economics, or a related field.<br><br>Professional certifications in Sales, Marketing,<br>Insurance, or Business Management are preferred.<br><br>Minimum 7 years of<br>progressive experience in sales, business development, or insurance<br>operations.<br><br>Minimum 2 5 years in a sales leadership or<br>managerial role.<br><br>Experience in insurance, financial services, or<br>other regulated industries is strongly preferred.<br><br>Proven track record of achieving sales targets<br>and driving business growth.<br><br>Language Skills: English, Arabic<br><br>Computer Skills: Microsoft Office</p>

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>

<p>Job Specification • Act as the primary liaison and first point of contact for ATC, RFF, Ground Handling Agents, Airlines, Engineering, and external stakeholders on all airside operational matters during the shift, escalating to the Head of Airside Operations where required. • Ensure strict enforcement of Airside Driving Regulations (ADR), Apron Discipline, and all active Airside Driving Permits (ADP) and Airside Vehicle Permits (AVP) throughout the shift; direct shift inspectors to act on violations and authorize the issuance of Non-Compliance Notices (NCN). • Coordinate and direct Wildlife Hazard Management activities during the shift, ensuring that wildlife observations are reported, logged, and acted upon in accordance with the Wildlife Hazard Management Plan, and that the runway and movement area remain safe for operations. • Oversee apron safety and operational discipline across all apron zones, including monitoring of ground handling activities, FOD prevention, fuel safety compliance, and resolution of apron. • Authorize and oversee emergency and contingency responses for airside-specific incidents during the shift — including runway/taxiway incursions, ground handling accidents, FOD alerts, fuel spills, airside vehicle accidents, and wildlife strikes — in accordance with the Airport Emergency Plan (AEP) and Airside Operations contingency procedures. • Complete, review, and submit comprehensive shift log reports capturing all significant events, incidents, operational decisions taken, and handover notes for each shift, ensuring accurate and auditable records for the Head of Airside Operations. • Conduct or delegate shift airside inspections of the movement area, apron, perimeter roads, and active worksites, ensuring compliance with ICAO Annex 14 standards, aerodrome certification requirements, and airport operational procedures. • Represent Airside Operations in real-time coordination calls, Airside Operations Room meetings, and pre/post-flight briefings during the shift as required. Human and Technical Resources • Direct and coordinate the full complement of Airside Operations shift staff across all sections for the duration of the shift, ensuring appropriate task allocation, coverage of all operational zones, and staff welfare. • Utilize the available management systems, stand planning tools, NOTAM databases, radio communication systems, and CCTV/surveillance platforms to maintain real-time situational awareness and operational control throughout the shift. • Ensure all shift operational vehicles and equipment are serviceable and deployed effectively; report unserviceable assets to the Head of Airside Operations and Engineering for immediate action. Planning and Programme • Review and brief all shift staff on the daily flight programme, scheduled airside works, active NOTAMs, planned closures, and any regulatory or safety advisories at shift commencement. • Contribute shift-level observations and operational data to the continuous improvement of Airside Operations procedures, SOPs, and contingency plans by providing structured feedback to the Head of Airside Operations. Core Operational Activities • Execute structured shift start and shift end handovers, ensuring all active permits, incidents, NOTAMs, ongoing works, and outstanding actions are clearly communicated and transferred to the incoming duty manager. • Authorize real-time operational decisions including temporary runway/taxiway restrictions, emergency equipment pre-positioning, and suspension of airside work activities when safety is at risk. • Coordinate the activation and stand-down of airside emergency responses for airside-specific incidents, ensuring all relevant parties (ATC, RFF, Ground Handlers, Engineering, airside operations team) are notified and deployed in accordance with the AEP. • Monitor and enforce FOD (Foreign Object Debris/Damage) prevention programmes across all apron and movement area zones, directing FOD inspections and ensuring immediate clearance of any identified debris. Human Resources Management • Provide direct line management, mentoring, and performance evaluation for all operational shift subordinates in alignment with the airport HR and competency framework. • Manage leave planning, duty rosters, and workforce scheduling to ensure continuous, uninterrupted operational coverage of all shift functions. • Identify training and career development opportunities for Operations Section staff and foster a safety-first, accountability-driven team culture.</p><p>Education • Bachelor's Degree, (Preferably in Aviation Management, Airport Operations, Aeronautical Science) Engineering, or a related discipline from a recognized institution. • A post-graduate qualification or diploma in Aviation/Airport Management is an added advantage) Experience • Minimum 6 years of progressive experience in airport airside operations, of which at least 2 years must be in a supervisory or senior Operational role with demonstrated shift management responsibility. • Proven experience in apron management, movement area operations, airside safety enforcement, and emergency/contingency coordination. • Experience across multiple Airside Operational functions is highly desirable. Computer Skills • Professional knowledge of Microsoft Suite (especially Word, PowerPoint and Excel) (Essential) • Demonstrated competency with various Airport Operations Management Systems (AODB, FIDS, stand planning tools), NOTAM databases, radio communication systems, and airside surveillance/CCTV platforms. Language Skills • English: solid written and spoken proficiency (Essential). English Language Proficiency - Minimum ICAO Level 4 or equivalent • Arabic: working proficiency (Desirable). Training Requirements • ICAO Annex 14 – Aerodromes (Essential). • ICAO Safety Management System (SMS) – ICAO-recognized institute (Essential). • Coordination of Emergency Response (Aerodrome Emergency Planning) (Essential). • Airside Driving Permit / Airside Driving Assessor certification (Highly Desirable). • Aerodrome Wildlife Hazard Management (Highly Desirable). • FOD Prevention Programme certification (Highly Desirable). • First Aid / Basic Life Support (Desirable).</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p><span><span><span>The Freight Operation Manager will provide customer management teams with best solution that can increase the product revenues and profit at the same time enhance freight product operations service, efficiency and reduce direct and indirect cost. As a Freight Operation manager at Aramex, you will be the primary point of contact for clients regarding freight inquiries. the role is pivotal in maintaining strong client relationships, while also delivering tailored freight solutions to meet their specific needs. You will play a crucial part in procuring competitive rates, managing shipments from start to finish, and supporting the sales team in securing new business opportunities</span></span></span><span><span><span><span><span>.</span></span></span></span></span></p><br><br> <br>Job Description <br><ul> <li>Cultivate and nurture strong relationships with clients to foster loyalty and retention.</li> <li>Negotiate competitive rates with carriers, agents, and offices to secure the best and lowest pricing for clients.</li> <li>Exceed overall freight targets for assigned customers through proactive management and strategic initiatives.</li> <li>Provide the Station Manager and the CMT with effective market data. This may include information about the competition, upcoming projects, product statistics and product profitability reports, etc.&nbsp;</li> <li>Conduct training for CMTs and other department new hires when needed to improve the products awareness within country and ensure they CMT are selling the product effectively.</li> <li>Identify employees with high potential and propose career development plan.</li> <li>Facilitate the communication between the CMTs and Operations teams.&nbsp;</li> <li>Help the CMT resolve any operational related problem&nbsp;</li> <li>Share the updated sales and pricing list with CMTs and ensure CMTs are abiding with the list&nbsp;</li> <li>Assist the CMTs and operations with shipments that need special shipping requirements&nbsp;</li> <li>Help the CMT resolve any operational related problem&nbsp;</li> <li>Report the status of the product to the country manager on monthly basis&nbsp;</li> <li>Visit customers with CMTs on regular basis and offer solutions for their special projects&nbsp;</li> <li>Participate in product exhibitions where his potential customers visiting or participating&nbsp;</li> <li>Approve Amendment Request Notice (ARNs)&nbsp;</li> <li>Provide CMTs with Rates for tenders&nbsp;</li> <li>Support the CMTs in customizing customers offers when needed&nbsp;</li> <li>Communicate to the teams/ customers new campaigns&nbsp;</li> <li>Share the special discounts rates with CMTs&nbsp;</li> <li>Adhere to company HSSE, compliance and sustainability corporate policies and standards&nbsp;<br> &nbsp;</li> </ul> <br>Job Requirements - Experience and Education <br><ul> <li><span><span><span>Bachelor’s degree in supply chain management, Logistics, Business Administration, International Business, or a related field is often preferred.</span></span></span></li> <li><span><span><span>3-5 years of relevant experience in the air freight forwarding industry, with a strong understanding of global trade lanes.</span></span></span></li> <li><span><span><span>Proven experience in customer service and managing key business clients.</span></span></span></li> <li><span><span><span>Familiarity with CargoWise is preferred.</span></span></span></li> <li><span><span><span>Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.</span></span></span></li> <li><span><span><span>Excellent written communication skills.</span></span></span></li> </ul> <br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br>Interpersonal Skills<br>Team Collaboration<br>Adaptability<br>Resilience<br>Problem Solving<br>Leadership Skills<br>Time Management<br>Decision Making<br>Negotiation Skills<br>Coaching<br>Problem Solving And Critical Thinking<br> </div>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Position status</h4> <p>Local</p> <h4>Position reports to</h4> <p>IT DC Manager</p> <h4>Department</h4> <p>IT</p> <h4>Rotation pattern</h4> <p>14/14</p> <h4>Job purpose</h4> <p>The Datacenter, Cloud & NetBackup Supervisor is responsible for supervising, administering, supporting, and optimizing data center infrastructure, private and hybrid cloud services, systems platforms, virtualization, enterprise storage, Veritas NetBackup, replication, and disaster recovery services.</p> <p>The role ensures that data center, cloud, systems, and backup services remain secure, available, scalable, recoverable, and compliant with business continuity requirements, while leading operational improvements, technical documentation, and coordination with vendors and internal teams.</p> <h4>Duties and responsibilities</h4> <ul> <li>Supervise daily data center operations, including servers, racks, power and UPS coordination, cooling, hardware health, asset lifecycle, monitoring, and infrastructure availability.</li> <li>Administer and support Huawei Cloud Stack services, ManageOne, FusionCompute, resource pools, tenants or projects, compute, storage, virtual networking, identity and access, and platform health.</li> <li>Manage VMware vSphere, vCenter, ESXi, clusters, templates, high availability, DRS, lifecycle updates, and virtual machine provisioning or decommissioning.</li> <li>Administer Windows Server and Linux systems, Active Directory, DNS, DHCP, Group Policy, patching, hardening, file services, and integration with monitoring and service management platforms.</li> <li>Manage Veritas NetBackup operations, including master and media servers, clients or agents, policies, schedules, storage units, retention, catalog protection, backup job monitoring, and failure resolution.</li> <li>Administer enterprise storage platforms, SAN or NAS connectivity, datastores, multipathing, allocation, performance, capacity planning, and integration with virtualization and backup services.</li> <li>Lead backup, restore, replication, and disaster recovery activities; conduct scheduled recovery tests against approved RPO and RTO targets and maintain evidence of successful recoverability.</li> <li>Troubleshoot complex infrastructure incidents, analyze logs and alerts, perform root-cause analysis, coordinate corrective actions, manage changes, and maintain complete technical documentation and SOPs.</li> </ul> <h4>Qualifications, training & certifications</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li> <li>At least one current professional certification in data center, cloud, virtualization, systems, storage, or enterprise backup technologies is required.</li> <li>Veritas NetBackup certification or equivalent enterprise backup and recovery certification is strongly preferred.</li> <li>Huawei HCIA-Cloud Computing or HCIP-Cloud Computing, together with Huawei Cloud Stack training, is strongly preferred.</li> <li>VMware Certified Professional - VCF Administrator or VVF Administrator is strongly preferred.</li> <li>Microsoft Certified: Windows Server Hybrid Administrator Associate or Azure Administrator Associate (AZ-104) is preferred for systems and hybrid cloud responsibilities.</li> <li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li> <li>ITIL Foundation (current version) is preferred.</li> <li>Strong knowledge of data center operations, virtualization, storage, NetBackup, DR, Windows and Linux systems, networking, security, and scripting.</li> <li>Strong professional communication, analytical troubleshooting, technical leadership, architecture documentation, and reporting skills.</li> <li>Ability to supervise engineers and technicians, prioritize operational work, support critical incidents, and coordinate effectively with vendors and internal stakeholders.</li> </ul> <h4>Experience</h4> <ul> <li>7-10 years of professional experience in data center, cloud, virtualization, systems, enterprise backup, or infrastructure operations roles, including hands-on administration and support responsibilities.</li> <li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, VMware, Windows or Linux systems, enterprise storage, Veritas NetBackup, replication, restore, and disaster recovery operations; supervisory or lead experience is preferred.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <p><strong>Core platforms and tools:</strong><br> Huawei Cloud Stack, ManageOne, FusionCompute, VMware vSphere, vCenter, ESXi, VCF or VVF<br> Veritas NetBackup, Windows Server, Linux, Active Directory, DNS, DHCP, GPO, SAN/NAS storage, replication, and DR tools<br> PowerShell, PowerCLI, Python, monitoring tools, ITSM platforms, backup reporting, capacity and performance dashboards<br> English - upper intermediate or above (verbal and written)</p> <h4>Skills</h4> <ul> <li>Strong supervisory capability across data center, cloud, systems, virtualization, storage, and backup services, with strong availability, recoverability, and security awareness.</li> <li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, and service improvement actions within agreed service levels.</li> <li>Advanced troubleshooting and recovery mindset, with practical experience in backup validation, restore testing, platform health checks, and operational risk reduction.</li> <li>Strong organization, documentation, reporting, vendor coordination, and readiness to support critical incidents, migrations, upgrades, and disaster recovery activities.</li> </ul></p><p></p>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Position status</h4> <p>Local</p> <h4>Position reports to</h4> <p>IT DC Manager</p> <h4>Department</h4> <p>IT</p> <h4>Rotation pattern</h4> <p>14/14</p> <h4>Job purpose</h4> <p>The Datacenter, Cloud & NetBackup Supervisor is responsible for supervising, administering, supporting, and optimizing data center infrastructure, private and hybrid cloud services, systems platforms, virtualization, enterprise storage, Veritas NetBackup, replication, and disaster recovery services.</p> <p>The role ensures that data center, cloud, systems, and backup services remain secure, available, scalable, recoverable, and compliant with business continuity requirements, while leading operational improvements, technical documentation, and coordination with vendors and internal teams.</p> <h4>Duties and responsibilities</h4> <ul> <li>Supervise daily data center operations, including servers, racks, power and UPS coordination, cooling, hardware health, asset lifecycle, monitoring, and infrastructure availability.</li> <li>Administer and support Huawei Cloud Stack services, ManageOne, FusionCompute, resource pools, tenants or projects, compute, storage, virtual networking, identity and access, and platform health.</li> <li>Manage VMware vSphere, vCenter, ESXi, clusters, templates, high availability, DRS, lifecycle updates, and virtual machine provisioning or decommissioning.</li> <li>Administer Windows Server and Linux systems, Active Directory, DNS, DHCP, Group Policy, patching, hardening, file services, and integration with monitoring and service management platforms.</li> <li>Manage Veritas NetBackup operations, including master and media servers, clients or agents, policies, schedules, storage units, retention, catalog protection, backup job monitoring, and failure resolution.</li> <li>Administer enterprise storage platforms, SAN or NAS connectivity, datastores, multipathing, allocation, performance, capacity planning, and integration with virtualization and backup services.</li> <li>Lead backup, restore, replication, and disaster recovery activities; conduct scheduled recovery tests against approved RPO and RTO targets and maintain evidence of successful recoverability.</li> <li>Troubleshoot complex infrastructure incidents, analyze logs and alerts, perform root-cause analysis, coordinate corrective actions, manage changes, and maintain complete technical documentation and SOPs.</li> </ul> <h4>Qualifications, training & certifications</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li> <li>At least one current professional certification in data center, cloud, virtualization, systems, storage, or enterprise backup technologies is required.</li> <li>Veritas NetBackup certification or equivalent enterprise backup and recovery certification is strongly preferred.</li> <li>Huawei HCIA-Cloud Computing or HCIP-Cloud Computing, together with Huawei Cloud Stack training, is strongly preferred.</li> <li>VMware Certified Professional - VCF Administrator or VVF Administrator is strongly preferred.</li> <li>Microsoft Certified: Windows Server Hybrid Administrator Associate or Azure Administrator Associate (AZ-104) is preferred for systems and hybrid cloud responsibilities.</li> <li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li> <li>ITIL Foundation (current version) is preferred.</li> <li>Strong knowledge of data center operations, virtualization, storage, NetBackup, DR, Windows and Linux systems, networking, security, and scripting.</li> <li>Strong professional communication, analytical troubleshooting, technical leadership, architecture documentation, and reporting skills.</li> <li>Ability to supervise engineers and technicians, prioritize operational work, support critical incidents, and coordinate effectively with vendors and internal stakeholders.</li> </ul> <h4>Experience</h4> <ul> <li>7-10 years of professional experience in data center, cloud, virtualization, systems, enterprise backup, or infrastructure operations roles, including hands-on administration and support responsibilities.</li> <li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, VMware, Windows or Linux systems, enterprise storage, Veritas NetBackup, replication, restore, and disaster recovery operations; supervisory or lead experience is preferred.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <p><strong>Core platforms and tools:</strong><br> Huawei Cloud Stack, ManageOne, FusionCompute, VMware vSphere, vCenter, ESXi, VCF or VVF<br> Veritas NetBackup, Windows Server, Linux, Active Directory, DNS, DHCP, GPO, SAN/NAS storage, replication, and DR tools<br> PowerShell, PowerCLI, Python, monitoring tools, ITSM platforms, backup reporting, capacity and performance dashboards<br> English - upper intermediate or above (verbal and written)</p> <h4>Skills</h4> <ul> <li>Strong supervisory capability across data center, cloud, systems, virtualization, storage, and backup services, with strong availability, recoverability, and security awareness.</li> <li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, and service improvement actions within agreed service levels.</li> <li>Advanced troubleshooting and recovery mindset, with practical experience in backup validation, restore testing, platform health checks, and operational risk reduction.</li> <li>Strong organization, documentation, reporting, vendor coordination, and readiness to support critical incidents, migrations, upgrades, and disaster recovery activities.</li> </ul></p><p></p>

<p>Job Specification • Act as the primary liaison and first point of contact for ATC, RFF, Ground Handling Agents, Airlines, Engineering, and external stakeholders on all airside operational matters during the shift, escalating to the Head of Airside Operations where required. • Ensure strict enforcement of Airside Driving Regulations (ADR), Apron Discipline, and all active Airside Driving Permits (ADP) and Airside Vehicle Permits (AVP) throughout the shift; direct shift inspectors to act on violations and authorize the issuance of Non-Compliance Notices (NCN). • Coordinate and direct Wildlife Hazard Management activities during the shift, ensuring that wildlife observations are reported, logged, and acted upon in accordance with the Wildlife Hazard Management Plan, and that the runway and movement area remain safe for operations. • Oversee apron safety and operational discipline across all apron zones, including monitoring of ground handling activities, FOD prevention, fuel safety compliance, and resolution of apron. • Authorize and oversee emergency and contingency responses for airside-specific incidents during the shift — including runway/taxiway incursions, ground handling accidents, FOD alerts, fuel spills, airside vehicle accidents, and wildlife strikes — in accordance with the Airport Emergency Plan (AEP) and Airside Operations contingency procedures. • Complete, review, and submit comprehensive shift log reports capturing all significant events, incidents, operational decisions taken, and handover notes for each shift, ensuring accurate and auditable records for the Head of Airside Operations. • Conduct or delegate shift airside inspections of the movement area, apron, perimeter roads, and active worksites, ensuring compliance with ICAO Annex 14 standards, aerodrome certification requirements, and airport operational procedures. • Represent Airside Operations in real-time coordination calls, Airside Operations Room meetings, and pre/post-flight briefings during the shift as required. Human and Technical Resources • Direct and coordinate the full complement of Airside Operations shift staff across all sections for the duration of the shift, ensuring appropriate task allocation, coverage of all operational zones, and staff welfare. • Utilize the available management systems, stand planning tools, NOTAM databases, radio communication systems, and CCTV/surveillance platforms to maintain real-time situational awareness and operational control throughout the shift. • Ensure all shift operational vehicles and equipment are serviceable and deployed effectively; report unserviceable assets to the Head of Airside Operations and Engineering for immediate action. Planning and Programme • Review and brief all shift staff on the daily flight programme, scheduled airside works, active NOTAMs, planned closures, and any regulatory or safety advisories at shift commencement. • Contribute shift-level observations and operational data to the continuous improvement of Airside Operations procedures, SOPs, and contingency plans by providing structured feedback to the Head of Airside Operations. Core Operational Activities • Execute structured shift start and shift end handovers, ensuring all active permits, incidents, NOTAMs, ongoing works, and outstanding actions are clearly communicated and transferred to the incoming duty manager. • Authorize real-time operational decisions including temporary runway/taxiway restrictions, emergency equipment pre-positioning, and suspension of airside work activities when safety is at risk. • Coordinate the activation and stand-down of airside emergency responses for airside-specific incidents, ensuring all relevant parties (ATC, RFF, Ground Handlers, Engineering, airside operations team) are notified and deployed in accordance with the AEP. • Monitor and enforce FOD (Foreign Object Debris/Damage) prevention programmes across all apron and movement area zones, directing FOD inspections and ensuring immediate clearance of any identified debris. Human Resources Management • Provide direct line management, mentoring, and performance evaluation for all operational shift subordinates in alignment with the airport HR and competency framework. • Manage leave planning, duty rosters, and workforce scheduling to ensure continuous, uninterrupted operational coverage of all shift functions. • Identify training and career development opportunities for Operations Section staff and foster a safety-first, accountability-driven team culture.</p><p>Education • Bachelor's Degree, (Preferably in Aviation Management, Airport Operations, Aeronautical Science) Engineering, or a related discipline from a recognized institution. • A post-graduate qualification or diploma in Aviation/Airport Management is an added advantage) Experience • Minimum 6 years of progressive experience in airport airside operations, of which at least 2 years must be in a supervisory or senior Operational role with demonstrated shift management responsibility. • Proven experience in apron management, movement area operations, airside safety enforcement, and emergency/contingency coordination. • Experience across multiple Airside Operational functions is highly desirable. Computer Skills • Professional knowledge of Microsoft Suite (especially Word, PowerPoint and Excel) (Essential) • Demonstrated competency with various Airport Operations Management Systems (AODB, FIDS, stand planning tools), NOTAM databases, radio communication systems, and airside surveillance/CCTV platforms. Language Skills • English: solid written and spoken proficiency (Essential). English Language Proficiency - Minimum ICAO Level 4 or equivalent • Arabic: working proficiency (Desirable). Training Requirements • ICAO Annex 14 – Aerodromes (Essential). • ICAO Safety Management System (SMS) – ICAO-recognized institute (Essential). • Coordination of Emergency Response (Aerodrome Emergency Planning) (Essential). • Airside Driving Permit / Airside Driving Assessor certification (Highly Desirable). • Aerodrome Wildlife Hazard Management (Highly Desirable). • FOD Prevention Programme certification (Highly Desirable). • First Aid / Basic Life Support (Desirable).</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview ***This position is physically located in Balad, Iraq*** Under the supervision of the Firefighter Crew Chiefs, the Firefighter responds to multiple-types of emergencies operating as a firefighter. Maintains vehicles, equipment, tools, and protective clothing in a serviceable condition. Extinguish fires and takes precautions to prevent fire rekindling. Operates pumps, foam generators, turrets, nozzles, and other firefighting tools and equipment. Exercises caution to avoid personal injury and property damage and comply with strict health and safety standards. At the site of a fire protects and preserves evidence indicating the cause of the fire. Properly wears personal protective clothing. Conducts and take part in frequent reoccurring proficiency training, OJT and maintains required certifications. Performs other duties as assigned. Responsibilities This position description is subject to change at any time as needed to meet the requirements of the program or company. + Participates as a positive team member and understands and conforms to the LOGCAP V contract Performance Work Statement. + Actively participates and maintains a safe workplace, ensuring safety is the highest priority. + Complies with all Environmental, Health, and Safety (EHS) and Quality Assurance (QA) requirements and goals. + Maintains documentation as necessary to meet these requirements. + Ensures emergency equipment is operational and in a state of readiness as required by NFPA or other industry standards. + Maintains and clean personal protective equipment and works as an effective team member in cleaning equipment and facilities. + As part of a team conducts fire inspections, pre-incident planning and ensures that facilities are safe and documentation is recorded and tracked. + Operates computerized digital fire alarm receiving equipment including two-way radio communications equipment. + Performs additional property control and logistical duties in support of fire department operations to include, maintaining accountability of equipment, scheduling maintenance of equipment, coordinating appointments of subordinates, and other administrative duties as needed. + Serves as a team member on a rescue unit, ladder truck, engine company, water tender, or airport ARFF apparatus. + Enters burning or contaminated structures, vehicles, and other immediately dangerous to life and health areas to fight fires and/or perform rescues while wearing required personal protective equipment. + Acts as a crew member for structural fires, aircraft fires, rescue operations, medical emergencies, hazardous materials responses and other emergency events as directed in accordance with process and procedures identified in the department, standard operating procedures. + Performs duties in support of organizational metrics. + Adequately and honestly tracks all data related to metrics. + Provides direct support to the achievement of all metrics related to the LOGCAP V. + Attends meeting in the absence of the supervisor or as needed. + Communicates professionally both orally and in writing with team members and others, as needed, to relay information necessary for job success. + This includes, but is not limited to, performance appraisals, job requirements, division metrics, projects, quality standard procedures, and safety practices. + Performs other duties as required. + This position description is subject to change at any time as needed to meet the requirements of the program or company. Qualifications + Minimum Qualifications: + Education/Certifications: + One-year related experience may be substituted for one year of education, if degree is required. + Must be CAC eligible and/or able to obtain a Common Access Card (CAC) + Must be able to pass annual firefighter Occupations Health Exam and SCBA Fit Testing IAW NFPA 1582 and 1583 + Must be available for recall. + Required to have IFSAC or Pro-Board Certification to these levels: Hazardous Materials Awareness and Operations, Fire Fighter II, Airport Firefighter (ARFF), Driver Operator Pumper and Driver Operator ARFF, Mobile Water Supply, CPR &amp; First Aid Responder and Telecommunicator II. + Experience: + Minimum Five (5) years experience as a Fire Fighter working on a DOD Installation. + OCN Qualifications/Experience Requirements: + Minimum five (5) Years of Fire Fighter Experience working on a DOD installation. + Required to have IFSAC or Pro-Board Certification to these levels: Hazardous Materials Awareness and Operations, Fire Fighter II, Driver Operator Pumper, + Required to have Hazmat Technician Certification + Airport Firefighter certification received with in six months of hire date preferred + Airport Firefighter and ARFF Driver Operator certification required + Must be able to read/write and speak English. + Skills: + Possess the ability to demonstrate firefighter knowledge and skills in a professional manner. + Ability to work effectively with fellow employees and management personnel at all levels to include multinational staff, and military officials. + Strong ability to exercise professional discretion and good judgment and to understand the effect of decisions made. + Exhibit strong interpersonal skills and ability to communicate in English both verbally and writing and must have good computer skills in MS-Word, MS-Excel, and MS- Outlook. + Working Conditions: + Duties will involve the conduct of work in the outdoors with a potential exposure to extreme climatic conditions including frequent dust storms and high temperatures up to 130 degrees in the summer months. + Potential exposure to chemical or biological agents could exist. + Employee use of personal protective equipment (PPE) in certain areas is required. + Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision, and hearing protective devices. + Must comply with all Fire Department, company, and Army safety policies. + Must be able to respond and work in all types of weather and in less than ideal conditions and may have to enter hazardous environments. + Must be able climb ladders to gain access to upper levels of buildings or to rescue individuals from burning structures or when trapped. + Physical Requirements: + Must meet or exceed physical requirements contained in the current edition NFPA 1582, including but not limited to the physical strength and ability to perform heavy and strenuous tasks for extended periods of time under dangerous and uncomfortable conditions, often while wearing bulky protective gear, including self-contained breathing apparatus. + Must be available for recall and manage personnel issues off duty. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>UNICEF has a long-term commitment to Iraq’s children and young people, with the first formal cooperation agreement signed with the Government in 1963. UNICEF works in close partnership with the Federal through established Cooperation Agreements. UNICEF has a broad geographic presence in the country with four offices located in Basra, Baghdad, Erbil and Dohuk. UNICEF collaborates with UN agencies, international and national NGO partners to meet the humanitarian and development needs of most vulnerable children and young people.</p><p>In recent years, UNICEF’s work to support the unique needs of young people has gained momentum, as the challenges facing them have come more sharply into view. UNICEF is committed to deliver for all children and young people through its overall impact goal of ‘realizing the rights of every child, especially the most disadvantaged. The UNICEF Strategic Plan, 2018−2021 recognizes the whole spectrum of young people, including young adults or youth over 18, and includes in its Change Strategies “supporting young people and children as agents of change.” Taking its cue from the strategic plan, the Global Communication and Advocacy Strategy 2019−2021 (GCAS) asserts the important role that young people can play in the successful realization of UNICEF’s mandate, and outlines the need to listen to, co-create and collaborate with young people and create meaningful engagement opportunities for them to make a difference. Being important drivers of change, children and young people are essential partners and contributors to both the development and implementation of UNICEF’s Strategic Plan 2022 2025. With a new and ambitious SP, UNICEF intends to be deliberate and committed in fully involving children and young people in creating the solutions to accelerate the realization of the SDGs and driving change forward.</p><p>Context</p><p>The United Nations Children's Fund (UNICEF) was established in 1946 by the United Nations General Assembly to provide humanitarian and development assistance to children worldwide. UNICEF works in over 190 countries and territories to protect the rights of every child, with a particular focus on the most vulnerable and marginalized populations. In Iraq, UNICEF supports the Government at federal and regional levels in strengthening systems and services that improve the well-being of children and families, including social protection, education, health, child protection, water and sanitation, and social policy.</p><p><br></p><p>This United Nations Volunteer (UNV) assignment is part of UNICEF Iraq's Social Policy Programme, which contributes to the reform and strengthening of Iraq's social protection system under the European Union–United Nations Joint Programme on Social Protection. The programme aims to support the Government of Iraq and the Kurdistan Regional Government in developing more inclusive, equitable, shock-responsive, and child-sensitive social protection systems.</p><p><br></p><p>Key interventions include supporting the implementation of the national Social Protection Strategy, strengthening institutional capacities, improving social protection delivery systems, generating evidence to inform policy reforms, and piloting innovative approaches to expand access to social protection services for vulnerable populations. The programme also supports initiatives such as cash transfer pilots, assessments focused on vulnerable groups including teenage mothers, and the modernization of social protection management information systems.</p><p><br></p><p>Key stakeholders include the Ministry of Labour and Social Affairs (Federal Iraq), the Ministry of Labour and Social Affairs of the Kurdistan Regional Government, the Ministry of Planning, the European Union, participating UN agencies, development partners, civil society organizations, and other national and sub-national institutions involved in social protection policy and service delivery.</p><p><br></p><p>The UN Volunteer will contribute to the effective implementation of programme activities through technical, coordination, operational, and administrative support, helping advance social protection reforms that improve outcomes for vulnerable children and families across Iraq.</p><p>Task description</p><p>Under the supervision of the Social Policy Specialist, the UN Volunteer will support the implementation of UNICEF's Social Protection programme by undertaking the following tasks:</p><p><br></p><p>Support the implementation of national social protection priorities</p><p>• Support the development, implementation, and monitoring of the Social Protection Strategy implementation roadmaps for both the Federal Government of Iraq and the Kurdistan Regional Government (KRG).</p><p>• Assist in tracking progress against agreed milestones, identifying implementation bottlenecks, and supporting coordination with relevant government counterparts and development partners.</p><p><br></p><p>Support social protection research and assessments</p><p>• Contribute to the implementation of the Teenage Mothers Assessment, including coordination with stakeholders, data collection activities, review of outputs, and dissemination of findings.</p><p>• Support the generation of evidence and analysis to inform social protection policies and programmes.</p><p><br></p><p>Support government capacity strengthening</p><p>• Assist in the planning, organization, and delivery of capacity-building activities for government officials in line with the agreed annual workplan.</p><p>• Support the development of training materials, documentation of training outcomes, and follow-up actions to strengthen institutional capacities.</p><p><br></p><p>Support the expansion of cash transfer initiatives</p><p>• Assist with the implementation and scale-up of the Cash Pilot Programme in both Federal Iraq and the Kurdistan Region.</p><p>• Support coordination with government counterparts and partners to facilitate programme delivery, monitoring, and reporting.</p><p><br></p><p>Support programme coordination and event management</p><p>• Coordinate the organization of workshops, consultations, technical meetings, and high-level events related to the Social Protection programme.</p><p>• Liaise with event management service providers and ensure timely delivery of logistical and administrative arrangements in accordance with UNICEF procedures.</p><p>• Prepare meeting agendas, presentations, minutes, and follow-up action points as required.</p><p><br></p><p>Support operational and administrative processes</p><p>• Work closely with UNICEF Supply and Operations teams to facilitate the processing and follow-up of programme-related requests, including procurement, contracting, and logistical arrangements.</p><p>• Proactively monitor the status of requests and ensure timely communication between programme and operational teams.</p><p><br></p><p>Support partnership and stakeholder engagement</p><p>• Assist in maintaining effective coordination and communication with government institutions, UN agencies, development partners, civil society organizations, and other relevant stakeholders involved in social protection initiatives.</p><p><br></p><p>Perform other duties as required</p><p>Undertake any other programmatic, operational, coordination, or administrative tasks assigned by the Social Policy team to support the effective implementation of UNICEF's Social Protection programme.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p>7 years</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>7 years</p><p>Languages</p><p>English, Level: Fluent, Required</p><p>Arabic, Level: Fluent, Required</p><p>Kurdish, Level: Working knowledge, Desirable</p><p>Required education level</p><p>Bachelor's degree in Social Policy, Public Policy, Economics, Development Studies, Public Administration, Social Sciences, International Development, Political Science, or another relevant field is preferred.</p><p>Competencies and values</p><p>1 Builds and maintains partnerships</p><p>2 Demonstrates self-awareness and ethical awareness</p><p>3 Innovates and embraces change</p><p>4 Drive to achieve results for impact</p><p>5 Manages ambiguity and complexity</p><p>6 Thinks and acts strategically Nurtures, leads and manages people</p><p>7 Works collaboratively with others</p><p>care, respect, integrity, trust, accountability and sustainability</p><p>Skills and experience</p><p>• Professional experience in social protection, social policy, programme management, public sector reform, public administration, or related fields.or other relevant programmes; experience working in the UN or other international development organization is an asset;</p><p>• Excellent oral and written skills; excellent drafting, formulation, reporting skills;</p><p>• Accuracy and professionalism in document production and editing;</p><p>• Excellent interpersonal skills; cultural and social sensitivity; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;</p><p>• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;</p><p>• Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with database management; and office technology equipment;</p><p>• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;</p><p>• Sound security awareness;</p><p>• Have affinity with or interest in social protection and public policy as a mechanism for durable development, and the UN system.</p><p><br></p></div>