School agent Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p> <p>This position is based at Slemani Rotana.&nbsp;</p> <p><br>As a Receiving Agent you are responsible for managing the receiving function in a timely, smooth and efficient manner while ensuring all goods procured at the Hotel meets our quality requirements and in accordance with our policies, procedures and standards. Your role will include key responsibilities such as:<br><br>• Ensure that all items received at the Hotel are in conformance with the LPO, Hotel Policies and Hygiene Standards. Prior to receiving, the goods must be physically inspected as necessary for count, weight and other visually identifiable product specifications<br>• Ensure that the inspected goods are delivered to relevant department and necessary acknowledgements are obtained from Department Head or representative<br>• Review supplier invoices and ensure that they are original with copy, numbered, itemised with clear description and free from clerical errors. Acknowledge satisfactory delivery with Hotel Seal and signature<br>• Ensure that the Supplier invoices are processed in FBM as per standards and in a timely manner<br>• Review and process the Deviations Report, Outstanding Order Report as per Hotel Standards<br>• Review on a weekly basis Outgoing Records (OR) for serial control and completeness. <br>• Identify OR that is outstanding and highlight it to Department Heads in the Outstanding Outgoing Record Report as per Hotel Standards<br>• Develop and maintain manual and computer filing system and ensure that the files are properly named, catalogued and access is restricted to authorised persons<br>• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment<br>• Comply with the hotel environmental, health and safety policies and procedures</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a professional and friendly Front Desk Agent to join our dynamic team in Baghdad, Iraq. As the first point of contact for our organization, you will play a vital role in creating a welcoming and positive environment for visitors, clients, and employees. Your enthusiasm, organizational skills, and customer-focused approach will be essential in ensuring smooth daily operations and exceptional service delivery.</p><p>Greet and welcome visitors with warmth and professionalism, directing them to appropriate departments or personnel</p><p>Answer, screen, and manage incoming phone calls, emails, and other communications with efficiency and courtesy</p><p>Schedule appointments and maintain calendars for executives and meeting rooms with meticulous attention to detail</p><p>Perform administrative tasks including data entry, filing, document preparation, and record management</p><p>Coordinate with various departments to facilitate smooth office operations and information flow</p><p>Manage incoming and outgoing mail, packages, and deliveries with care and organization</p><p>Maintain a clean, organized, and welcoming reception area that reflects the organization's professional standards</p><p>Monitor visitor access and ensure security protocols are consistently followed</p><p>Assist with basic office maintenance, supply inventory management, and restocking as needed</p><p>Support other administrative staff and team members as required to meet organizational goals</p><p>Handle inquiries and resolve basic issues with empathy and problem-solving skills</p><p>Adapt to changing priorities and work flexibly in a fast-paced environment</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><ul><li>Excellent verbal and written communication skills in both Arabic and English</li><li>Strong multitasking abilities and time management skills</li><li>Customer service orientation with a friendly, professional, and empathetic demeanor</li><li>Excellent organizational skills with the ability to prioritize tasks effectively</li><li>Ability to work in a fast-paced environment while maintaining attention to detail</li><li>Professional appearance and strong phone etiquette</li><li>Basic problem-solving abilities and resilience in handling challenging situations</li><li>Adaptability and willingness to learn new skills and technologies</li><li>Knowledge of office management systems and visitor management protocols</li><li>Previous experience as a front desk agent, receptionist, or in a customer-facing role (preferred)</li><li>Experience in the hospitality, corporate, or customer service industry (preferred)</li><li>Familiarity with appointment scheduling software and communication platforms (preferred)</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a professional and friendly Front Desk Agent to join our dynamic team in Baghdad, Iraq. As the first point of contact for our organization, you will play a vital role in creating a welcoming and positive environment for visitors, clients, and employees. Your enthusiasm, organizational skills, and customer-focused approach will be essential in ensuring smooth daily operations and exceptional service delivery.</p><p>Greet and welcome visitors with warmth and professionalism, directing them to appropriate departments or personnel</p><p>Answer, screen, and manage incoming phone calls, emails, and other communications with efficiency and courtesy</p><p>Schedule appointments and maintain calendars for executives and meeting rooms with meticulous attention to detail</p><p>Perform administrative tasks including data entry, filing, document preparation, and record management</p><p>Coordinate with various departments to facilitate smooth office operations and information flow</p><p>Manage incoming and outgoing mail, packages, and deliveries with care and organization</p><p>Maintain a clean, organized, and welcoming reception area that reflects the organization's professional standards</p><p>Monitor visitor access and ensure security protocols are consistently followed</p><p>Assist with basic office maintenance, supply inventory management, and restocking as needed</p><p>Support other administrative staff and team members as required to meet organizational goals</p><p>Handle inquiries and resolve basic issues with empathy and problem-solving skills</p><p>Adapt to changing priorities and work flexibly in a fast-paced environment</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Excellent verbal and written communication skills in both Arabic and English</li><li>Strong multitasking abilities and time management skills</li><li>Customer service orientation with a friendly, professional, and empathetic demeanor</li><li>Excellent organizational skills with the ability to prioritize tasks effectively</li><li>Ability to work in a fast-paced environment while maintaining attention to detail</li><li>Professional appearance and strong phone etiquette</li><li>Basic problem-solving abilities and resilience in handling challenging situations</li><li>Adaptability and willingness to learn new skills and technologies</li><li>Knowledge of office management systems and visitor management protocols</li><li>Previous experience as a front desk agent, receptionist, or in a customer-facing role (preferred)</li><li>Experience in the hospitality, corporate, or customer service industry (preferred)</li><li>Familiarity with appointment scheduling software and communication platforms (preferred)</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:<br><br>• Process and confirm guest room reservations made by clients on the phone, letter or fax<br>• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations<br>• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.<br>• Show complete product knowledge, understand rate structure and apply rate management<br>• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor<br>• Promote and maintain good public relations and endeavors to maximize business<br>• Maintain an accurate room status at all times<br>• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails<br>• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking a professional and friendly Front Desk Agent to join our dynamic team in Baghdad, Iraq. As the first point of contact for our organization, you will play a vital role in creating a welcoming and positive environment for visitors, clients, and employees. Your enthusiasm, organizational skills, and customer-focused approach will be essential in ensuring smooth daily operations and exceptional service delivery.</p><br><ul><li>Greet and welcome visitors with warmth and professionalism, directing them to appropriate departments or personnel</li><li>Answer, screen, and manage incoming phone calls, emails, and other communications with efficiency and courtesy</li><li>Schedule appointments and maintain calendars for executives and meeting rooms with meticulous attention to detail</li><li>Perform administrative tasks including data entry, filing, document preparation, and record management</li><li>Coordinate with various departments to facilitate smooth office operations and information flow</li><li>Manage incoming and outgoing mail, packages, and deliveries with care and organization</li><li>Maintain a clean, organized, and welcoming reception area that reflects the organization's professional standards</li><li>Monitor visitor access and ensure security protocols are consistently followed</li><li>Assist with basic office maintenance, supply inventory management, and restocking as needed</li><li>Support other administrative staff and team members as required to meet organizational goals</li><li>Handle inquiries and resolve basic issues with empathy and problem-solving skills</li><li>Adapt to changing priorities and work flexibly in a fast-paced environment</li></ul><br>Qualifications<br><br><ul><li>Excellent verbal and written communication skills in both Arabic and English</li><li>Strong multitasking abilities and time management skills</li><li>Customer service orientation with a friendly, professional, and empathetic demeanor</li><li>Excellent organizational skills with the ability to prioritize tasks effectively</li><li>Ability to work in a fast-paced environment while maintaining attention to detail</li><li>Professional appearance and strong phone etiquette</li><li>Basic problem-solving abilities and resilience in handling challenging situations</li><li>Adaptability and willingness to learn new skills and technologies</li><li>Knowledge of office management systems and visitor management protocols</li><li>Previous experience as a front desk agent, receptionist, or in a customer-facing role (preferred)</li><li>Experience in the hospitality, corporate, or customer service industry (preferred)</li><li>Familiarity with appointment scheduling software and communication platforms (preferred)</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><b>Role Purpose</b><br>Zain Iraq is Actively recruiting to hire Call Center Agent who is Responsible for handling day-to-day requests from customers and ensuring resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. In addition, the role involves direct interaction with current and potential customers with regards to inquiries or seeking information on products/services.<br><b>Responsibilities</b><br><br>Understand Customer Care strategy and plans and participate in the achievement of objectives and targets<br><br>Implement Customer Care Department s policies and procedures<br><br>Receive and respond to customers and provide information on products/services and handle outbound/inbound calls to ensure information is provided on Zain new products/services/promotions<br><br>Escalate cases as needed to ensure questions are addressed in a timely and efficient manner<br><br>Upsell/cross-sell products/services to increase sales and generate revenues<br><br>Handle outgoing calls/mail channel lists to obtain customer feedback<br><br>Maintain professional and courteous communication / quality of service with customers at all times to maintain customer satisfaction<br><br>Support new services/products development to ensure fulfilment of requirements impacting quality of products/services<br><br>Implement tasks as per the established plan, policies and procedures to ensure consistency in handling business cases and achieving targets<br>Education, Experience and Competencies<br>Education<br><br>Bachelor s degree in business administration-related field or equivalent<br>Experience<br><br>Up to 2 years of experience in related field<br><br>Time Flexible. (Capable to work on Evening shift on site)<br>Competencies<br>Behavioral<br><br>Serving our Customers<br><br>Achievement Driven<br><br>Information Seeking<br>Technical<br><br>Verbal and Written Communication<br><br>Managing Information<br><br>Technology Application<br><br>IT User Support<br><br>Sales Management<br>IDE Competency<br><br>Courage to Engage<br><br>Addressing Bias<br><br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a professional and friendly Front Desk Agent to join our dynamic team in Baghdad, Iraq. As the first point of contact for our organization, you will play a vital role in creating a welcoming and positive environment for visitors, clients, and employees. Your enthusiasm, organizational skills, and customer-focused approach will be essential in ensuring smooth daily operations and exceptional service delivery.</p><p>Greet and welcome visitors with warmth and professionalism, directing them to appropriate departments or personnel</p><p>Answer, screen, and manage incoming phone calls, emails, and other communications with efficiency and courtesy</p><p>Schedule appointments and maintain calendars for executives and meeting rooms with meticulous attention to detail</p><p>Perform administrative tasks including data entry, filing, document preparation, and record management</p><p>Coordinate with various departments to facilitate smooth office operations and information flow</p><p>Manage incoming and outgoing mail, packages, and deliveries with care and organization</p><p>Maintain a clean, organized, and welcoming reception area that reflects the organization's professional standards</p><p>Monitor visitor access and ensure security protocols are consistently followed</p><p>Assist with basic office maintenance, supply inventory management, and restocking as needed</p><p>Support other administrative staff and team members as required to meet organizational goals</p><p>Handle inquiries and resolve basic issues with empathy and problem-solving skills</p><p>Adapt to changing priorities and work flexibly in a fast-paced environment</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><ul><li>Excellent verbal and written communication skills in both Arabic and English</li><li>Strong multitasking abilities and time management skills</li><li>Customer service orientation with a friendly, professional, and empathetic demeanor</li><li>Excellent organizational skills with the ability to prioritize tasks effectively</li><li>Ability to work in a fast-paced environment while maintaining attention to detail</li><li>Professional appearance and strong phone etiquette</li><li>Basic problem-solving abilities and resilience in handling challenging situations</li><li>Adaptability and willingness to learn new skills and technologies</li><li>Knowledge of office management systems and visitor management protocols</li><li>Previous experience as a front desk agent, receptionist, or in a customer-facing role (preferred)</li><li>Experience in the hospitality, corporate, or customer service industry (preferred)</li><li>Familiarity with appointment scheduling software and communication platforms (preferred)</li></ul><p></p></section>

<p>Remote Migration Agent Assistant / Interpreter – Iraq</p><p>We are seeking a reliable and professional <strong>Migration Agent Assistant / Interpreter</strong> based in Iraq to support an Australian migration practice with a growing Iraqi client base.</p><p>This is a <strong>remote position</strong> suitable for a candidate with strong communication, interpretation and administrative skills. The successful applicant will assist with communication between the Registered Migration Agent and clients in Iraq.</p><p>Key Responsibilities</p><ul><li>Provide interpretation during telephone, Zoom and online client consultations.</li><li>Translate client communications and documents between English and relevant local languages.</li><li>Communicate with clients to collect documents and information requested by the Migration Agent.</li><li>Assist clients in understanding document checklists, appointments and application procedures.</li><li>Follow up with clients regarding outstanding documents and information.</li><li>Organise client records and provide general administrative support.</li><li>Maintain strict confidentiality when handling personal and migration-related information.</li><li>Refer all legal and migration advice to the Registered Migration Agent.</li></ul><p>Essential Requirements</p><ul><li>Fluent written and spoken <strong>English and Arabic</strong>.</li></ul><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>A Teacher for Primary Education is needed with 2 vacancies available.</p><p>The school operates under the IB system and implements the Primary Years Program.</p><p>Additionally, the school requires a Physical Education teacher for middle and preparatory stages (PE).</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Ability to interact with children of various ages and manage the classroom effectively.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Description:</b></p><p><b>Tower crane operator</b></p><p><br></p><p><b>Knowledge &amp; Qualification:</b></p><p>Mosttower crane operators have a high school diploma or its equivalent, and they receive training through participation in a 3- to 5-year apprenticeship program.</p><p><br></p><p>Role &amp; Responsibilities:</p><p>The main duty of a tower crane operator is to operate equipment used to lift and relocate construction materials, shipping containers or other heavy objects.&nbsp;</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Most tower crane operators have a high school diploma or its equivalent, and they receive training through participation in a 3- to 5-year apprenticeship program.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an inspiring Head of Sports to lead our dynamic sports department at an international school. This exciting leadership role offers the opportunity to shape a comprehensive sports program that promotes teamwork, resilience, and excellence. With a passion for student development and a commitment to fostering a culture of health and achievement, you will oversee a wide range of sporting activities, mentor staff, and drive innovation in physical education.</p><p>Overview As Head of Sports, you will lead a dynamic program that promotes teamwork, resilience, and excellence across the school. You'll oversee curriculum planning, mentor staff, and inspire students through a wide range of sporting activities. Located in Erbil, you'll enjoy living in one of the world’s oldest cities, home to the UNESCO listed Citadel, vibrant bazaars, and nearby mountains perfect for weekend exploration. With rich culture, warm hospitality, and a welcoming expat community, Erbil offers both professional growth and memorable life experiences.</p><p>Job highlights</p><ul><li>Shape and oversee a comprehensive sports program that promotes excellence, teamwork, and resilience across the school.</li><li>Encourage participation in a wide range of sporting activities, fostering healthy lifestyles and a love for physical education.</li><li>Mentor and support PE teachers and coaches, driving innovation and professional growth within the department.</li><li>Build strong links through inter-school competitions, events, and partnerships that celebrate sporting achievement.</li><li>Enjoy the benefits of working in a diverse, multicultural environment while contributing to the global development of education.</li></ul><p>Facts &amp; Figures</p><p>Location: Erbil, Iraq</p><p>Job type: Contract</p><p>Duration: 2 Years</p><p>Salary: Tax-free</p><p>Benefits: Accommodation, residency-related costs, return flight to home country, transport to and from school, health benefits</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Holds a relevant degree in Sport with the relevant teaching experience Masters would be beneficial</li><li>At least 5 years experience in a similar role in a British school</li><li>Experienced in managing sports programs, mentoring staff, and driving departmental success</li><li>Dedicated to inspiring students to achieve their personal best, both in physical fitness and character building</li><li>Skilled at creating diverse, engaging sports and extracurricular activities that promote teamwork and resilience</li><li>Thrives in multicultural environments, building strong relationships with colleagues, parents, and the wider community</li><li>Committed to raising the profile of sports within the school, fostering excellence, and encouraging participation at all levels</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an enthusiastic and dedicated Key Stage 1 Teacher to join our vibrant international school community in Iraq. Overview In this exciting role, you will inspire young learners through creative teaching, nurturing their curiosity and building strong foundations for lifelong learning. With a passion for early education and a commitment to fostering a supportive, multicultural environment, you will help shape the future of our students while experiencing the rich culture and history of Iraq. The school A leading international institution in Iraq, offering a British-style curriculum from early years through secondary education. It provides a nurturing environment where students thrive academically and personally, guided by highly qualified teachers and enriched by modern facilities. With a strong focus on global perspectives, creativity, and critical thinking, the school prepares learners to succeed in both local and international contexts. Job highlights Thriving Location: Work in Erbil, one of the world s oldest continuously inhabited cities, blending rich history with modern development. Cultural Experience: Enjoy a vibrant mix of Kurdish heritage, bustling markets, and UNESCO listed landmarks like the Erbil Citadel. Modern Lifestyle: Benefit from growing infrastructure, international schools, shopping malls, and a lively expat community. Gateway to Adventure: Explore nearby mountains, parks, and cultural sites, making Erbil a unique base for both professional growth and personal discovery.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BA Degree in Primary Education with QTS</li><li>At least 2 years s teaching experience (British Curriculum preferred)</li><li>Demonstrates creativity and passion for early years education, fostering curiosity and a love of learning in young children</li><li>Thrives in an international setting, showing flexibility and cultural sensitivity while embracing life in Erbil</li><li>Builds positive relationships with students, parents, and colleagues, contributing to a collaborative school community</li><li>Dedicated to professional development and continuous improvement, ensuring high standards of teaching and learning</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an enthusiastic Primary Science Teacher to inspire young learners at our British international school in Iraq. In this exciting role, you will spark curiosity, nurture critical thinking, and bring science to life through engaging lessons that build strong foundations for future learning. With a passion for hands-on discovery and a commitment to fostering a supportive, multicultural environment, you will help shape confident, inquisitive students ready to explore the world around them.</p><p>Overview As a Primary Science Teacher, you will play a key role in developing young learners understanding of the natural world. Through engaging, inquiry-based lessons, you will nurture curiosity, encourage experimentation, and build strong foundations in scientific thinking. Working within the British curriculum, you will integrate practical activities, cross-curricular links, and modern teaching strategies to make science accessible and exciting for all students.</p><p>Job highlights Inspire young learners by making science engaging, hands-on, and inquiry-driven within the British curriculum. Work in a supportive, multicultural environment that values creativity, collaboration, and professional growth. Contribute to wider school life through enrichment activities, fostering a culture of curiosity and discovery. Benefit from living and teaching in Iraq, where educators experience a rich cultural heritage, warm hospitality, and the opportunity to make a meaningful impact in a growing international education sector.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>BA Degree in Primary Education with QTS</p><p>At least 2 years s teaching experience (British Curriculum preferred)</p><p>Demonstrates enthusiasm for teaching science, with the ability to spark curiosity and inspire young learners through engaging, hands-on lessons</p><p>Strong knowledge of the British curriculum and experience in adapting scientific concepts to suit primary-level learners in diverse, multicultural classrooms.</p><p>Skilled at designing inquiry-based activities and practical experiments that make science accessible, exciting, and relevant to everyday life</p><p>Thrives in an international school environment, showing respect for cultural diversity and contributing positively to the wider school community</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking passionate and dedicated Specialist Secondary Teachers to join our dynamic British international school in Erbil, Iraq. Overview This exciting opportunity allows you to bring your subject expertise to motivated learners in a supportive, multicultural environment. With a commitment to high academic standards and innovative teaching, you will inspire students to achieve their full potential while experiencing the rich culture, history, and warm hospitality of Kurdistan. We are recruiting for the following teaching roles:- Biology Business Studies Chemistry ICT Maths The school A leading international institution in Iraq, offering a British-style curriculum from early years through secondary education. It provides a nurturing environment where students thrive academically and personally, guided by highly qualified teachers and enriched by modern facilities. With a strong focus on global perspectives, creativity, and critical thinking, the school prepares learners to succeed in both local and international contexts. Job highlights Teach your specialist subject within the British curriculum, inspiring motivated learners to achieve academic excellence Professional Growth: Benefit from ongoing training, collaboration with international colleagues, and opportunities to advance your teaching career Dynamic School Community: Join a supportive, multicultural environment that values innovation, teamwork, and student-centered learning Experience the rich history and vibrant culture of Kurdistan, enjoy warm hospitality, and explore a city that blends tradition with modern development</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Holds a relevant degree and teaching qualification, with deep knowledge in their specialist subject area and the ability to deliver high-quality lessons aligned with the British curriculum. Skilled in using modern teaching strategies, technology, and creative methods to engage secondary students and foster independent learning. Thrives in an international school environment, showing cultural sensitivity, flexibility, and the ability to build positive relationships with students from diverse backgrounds. Dedicated to inspiring academic excellence while supporting students personal growth, confidence, and curiosity. Works well within a team, contributing to curriculum development, extracurricular activities, and the wider school community.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Fire Fighter will be primarily based at BEC that serve the Life Support Services contract in support of the State Department. The Fire Fighter will be responsible for utilizing resources to accomplish operational requirements and will report to their assigned Crew Chief or Assistant Site Chief. The additional duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive:</p><p>DUTIES:</p><ul><li>Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.</li><li>Comply with all Environmental Health &amp; Safety and Quality Assurance requirements and goals. Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.</li><li>Serve as a structural and airport firefighter, first responder, and HAZMAT responder on a scheduled rotation.</li><li>Participate in Fire and Emergency Services activities including: fire suppression, EMS, rescue, public assistance, fire investigation, fire prevention, pre-fire planning, Fire Company training, public education, clinical training and routine maintenance of apparatus, equipment and facilities.</li><li>Support Emergency Management functions as needed.</li><li>Perform additional duties and projects as assigned.</li></ul><p>Other Duties:</p><ul><li>This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.</li><li>Duties, responsibilities, and activities may change at any time with or without notice and you may be requested to perform other duties as assigned.</li></ul><p>REQUIRED:</p><ul><li>Minimum Acceptable Experience Level: One (1) to five (5) years Fire Fighting experience.</li><li>Knowledge, Skills, and Abilities:<ul><li>Commitment to maintaining a high-performance team which delivers customer service excellence.</li><li>Ability to become an active and functioning member of a team.</li><li>Knowledge of ALL principles and processes involved in Fire and Emergency Services, with the ability to maintain all required certifications and licensures.</li><li>Ability to collect, analyze, and summarize data and to prepare clear and concise reports.</li><li>Exercise sound judgment and make decisions independently.</li><li>Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.</li><li>Cross-cultural sensitivity with an international perspective.</li><li>Excellent organizational and time management skills with the ability to handle multiple tasks and administrative details in a fast paced and constantly changing environment.</li><li>Proficient computer skills, specifically in Microsoft Word and Excel.</li><li>Must have the ability to be innovative and be an agent for change.</li><li>Expert communication skills to facilitate and disseminate information.</li><li>Must have the ability to be innovative and be an agent for change.</li></ul></li><li>Education: A high school diploma or GED.</li><li>Passport, Licenses and Certifications:<ul><li>As part of pre-contingency requirements, by the time the visa process starts, candidates must possess a valid passport with a minimum of 18 months remaining to expiration date with 8 blank pages.</li><li>Valid drivers license.</li><li>DoD First Responder and CPR Certified.</li><li>DoD, IFSAC, or ProBoard:<ul><li>Fire Fighter I</li><li>Fire Fighter II</li><li>HazMat Awareness and Operations</li><li>Airport Fire Fighter</li><li>Telecommunicator I and II are preferred.</li></ul></li><li>Security Vetting: Already possess a US Government issued security clearance or Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification or US Government clearance prior to being hired is required for the position. Must maintain eligibility at the required certification or clearance level for the duration of the contract.</li><li>Language Skills: Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.</li><li>Medical: Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</li></ul></li></ul><p>DESIRED:</p><ul><li>Prefer DoD, IFSAC, or ProBoard Driver Operator Pumper, Mobile Water Supply, and/or ARFF Driver Operator.</li><li>Prefer Telecommunicator I and Telecommunicator II.</li><li>Two (2) years international experience in challenging locations, preferably working in the Middle East, with a working knowledge of customs and cultural differences.</li><li>Experience working with Amentum /PAE.</li></ul><p>OTHER RESPONSIBILITIES</p><p>Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</p><p>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</p><p>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum Acceptable Experience Level: One (1) to five (5) years Fire Fighting experience.</li><li>Knowledge, Skills, and Abilities:<ul><li>Commitment to maintaining a high-performance team which delivers customer service excellence.</li><li>Ability to become an active and functioning member of a team.</li><li>Knowledge of ALL principles and processes involved in Fire and Emergency Services, with the ability to maintain all required certifications and licensures.</li><li>Ability to collect, analyze, and summarize data and to prepare clear and concise reports.</li><li>Exercise sound judgment and make decisions independently.</li><li>Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.</li><li>Cross-cultural sensitivity with an international perspective.</li><li>Excellent organizational and time management skills with the ability to handle multiple tasks and administrative details in a fast paced and constantly changing environment.</li><li>Proficient computer skills, specifically in Microsoft Word and Excel.</li><li>Must have the ability to be innovative and be an agent for change.</li><li>Expert communication skills to facilitate and disseminate information.</li><li>Must have the ability to be innovative and be an agent for change.</li></ul></li><li>Education: A high school diploma or GED.</li><li>Passport, Licenses and Certifications:<ul><li>As part of pre-contingency requirements, by the time the visa process starts, candidates must possess a valid passport with a minimum of 18 months remaining to expiration date with 8 blank pages.</li><li>Valid drivers license.</li><li>DoD First Responder and CPR Certified.</li><li>DoD, IFSAC, or ProBoard:<ul><li>Fire Fighter I</li><li>Fire Fighter II</li><li>HazMat Awareness and Operations</li><li>Airport Fire Fighter</li><li>Telecommunicator I and II are preferred.</li></ul></li><li>Security Vetting: Already possess a US Government issued security clearance or Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification or US Government clearance prior to being hired is required for the position. Must maintain eligibility at the required certification or clearance level for the duration of the contract.</li><li>Language Skills: Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.</li><li>Medical: Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</li></ul></li></ul><p>DESIRED:</p><ul><li>Prefer DoD, IFSAC, or ProBoard Driver Operator Pumper, Mobile Water Supply, and/or ARFF Driver Operator.</li><li>Prefer Telecommunicator I and Telecommunicator II.</li><li>Two (2) years international experience in challenging locations, preferably working in the Middle East, with a working knowledge of customs and cultural differences.</li><li>Experience working with Amentum /PAE.</li></ul><p></p></section>

<p><h4>Duties</h4> <p><strong>Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.</strong></p> <p><strong>Comply with all Environmental Health & Safety and Quality Assurance requirements and goals. Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.</strong></p> <p><strong>Provide oversight of all material handling and heavy equipment support operations.</strong></p> <p><strong>Primary responsibilities will be the safety and professional operations of a daily multi-national workforce and ensuring that all work requests are completed.</strong></p> <p><strong>Schedule daily work assignments of personnel.</strong></p> <p><strong>Review work orders and support requests to determine safety requirements, permitting, and equipment needs.</strong></p> <p><strong>Manage all work order activity to ensure that all work is properly documented and submitted for recording.</strong></p> <p><strong>Provide reports and data - both required and ad hoc.</strong></p> <p><strong>Ensure adequate supplies and materials are ordered for department.</strong></p> <p><strong>Ensure personnel are properly trained in equipment operation.</strong></p> <p><strong>Monitor and evaluate performance of personnel.</strong></p> <p><strong>Perform additional duties and projects as assigned.</strong></p> <h4>Required</h4> <p><strong>Minimum acceptable experience level:</strong> Two (2) years’ experience with horizontal earthwork and material handling equipment including forklifts, cranes, loaders, bulldozers, skid steers, and semi-tractor trucks.</p> <p><strong>Knowledge, skills, and abilities:</strong></p> <ul> <li>Good time management skills and able to multi-task using various types of cranes and rigging gear.</li> <li>Knowledge of proper loading techniques and forklift weight capacities.</li> <li>Ability to lift up to 30 pounds, bend, stoop, and climb in and around construction type equipment and work in adverse climatic conditions.</li> <li>Ability to coordinate and complete basic Transportation Movement Request (TMR).</li> <li>Prior experience in working with a multi-national workforce.</li> <li>Ability to extract information to produce reports.</li> <li>Ability to communicate with a wide variety of colleagues and customers.</li> <li>Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility.</li> <li>Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.</li> <li>Cross-cultural sensitivity with an international perspective.</li> <li>Excellent organizational and time management skills.</li> <li>Computer skills, specifically in Microsoft Word and Excel.</li> <li>Ability to become an active and functioning member of a team.</li> <li>Ability to be innovative and be an agent for change.</li> <li>Expert communication skills to facilitate and disseminate information.</li> </ul> <p><strong>Education:</strong> A high school diploma or GED.</p> <p><strong>Passport, licenses and certifications:</strong> As part of pre-contingency requirements, by the time the visa process starts, candidates must possess a valid passport with a minimum of 18 months remaining to expiration date with 8 blank pages. Valid drivers’ license from home of record.</p> <p><strong>Security vetting:</strong> Already possess a US Government issued security clearance or Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification or US Government clearance prior to being hired is required for the position. Must maintain eligibility at the required certification or clearance level for the duration of the contract.</p> <p><strong>Language skills:</strong> Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.</p> <p><strong>Medical:</strong> Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.</p> <h4>Desired</h4> <ul> <li>Relevant overseas contract experience.</li> <li>Previous work experience in harsh environmental conditions are a plus.</li> <li>Experience working with Amentum.</li> </ul> <h4>Other Responsibilities</h4> <p><strong>Safety</strong> - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</p> <p><strong>Quality</strong> - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his or her Quality Management and Customer Satisfaction responsibilities.</p> <p><strong>Procedure compliance</strong> - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</p> <h4>Working and Living Conditions</h4> <p>This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120-130 degrees Fahrenheit (50-55 degrees Celsius) during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to Iraq for extended periods.</p> <p>Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck & cover’ during emergencies without putting oneself or others at risk.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Administrative Assistant, OMSS position will be based at one of three Amentum sites in Iraq and will serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. This position will be responsible for the daily reports, weekly due outs, monthly reports, general administration, and will report to the OMSS Site Management. The additional duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.</p><p>DUTIES:</p><ul><li>Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.</li><li>Comply with all Environmental Health &amp; Safety and Quality Assurance requirements and goals. Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.</li><li>Provide a full range of general support services for the OMSS Departments under the direction and supervision of the OMSS Management.</li><li>Perform all administrative and clerical services necessary in support of the OMSS Departments.</li><li>Support the OMSS Departments with a full working knowledge of the Contractor/DoS contract.</li><li>Prepare responses to questions and data requests.</li><li>Record meeting minutes and host meetings as needed.</li><li>Develop historical knowledge of the OMSS contract and read contract requirements and SOPs.</li><li>Develop program support using MS Word, Excel, Access, Project, Outlook, and PowerPoint as necessary in order to facilitate tracking of personnel and project status requirements, data, and reports.</li><li>Translate reports and conversations from Arabic to English and vice versa.</li><li>Perform additional duties and projects as assigned.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum Acceptable Experience Level: Five (5) years experience in an administrative role in a professional office environment.</li><li>Knowledge, Skills, and Abilities: <ul><li>Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.</li><li>Cross-cultural sensitivity with an international perspective.</li><li>Excellent organizational and time management skills.</li><li>Expert computer skills, specifically in Microsoft Word and Excel.</li><li>Ability to comprehend contractual language, SOPs, and policies.</li><li>Ability to accurately record meeting minutes and communicate via English writing.</li><li>Expert communication skills to facilitate and disseminate information</li></ul></li><li>Education: A high school diploma or GED.</li><li>Licenses and Certifications: None.</li><li>Security Vetting: Must obtain a favorable RSO Certification as required by the position. Must maintain eligibility at the required security level for the duration of the contract.</li><li>Language Skills: Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.</li><li>Medical: Favorable passage of a drug screen and physical examination.</li></ul><p>DESIRED:</p><ul><li>Relevant administrative type experience.</li><li>Previous U.S. embassy experience is highly desirable.</li><li>Experience working with Amentum and U.S. Department of State programs.</li><li>General knowledge of OMSS trades and their general practices (carpentry, custodial, electrical, Housekeeping, etc.).</li></ul><p>OTHER KNOWLEDGE, SKILLS AND ABILITIES:</p><ul><li>Knowledge of principles and processes involved in supporting contract responsibilities at a diplomatic facility.</li><li>Experience providing excellent customer services.</li><li>Ability to become an active and functioning member of a team.</li><li>Must have the ability to be innovative and be an agent for change.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><b>DUTIES:<br></b><br>Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.<br><br>Comply with all Environmental Health &amp; Safety and Quality Assurance requirements and goals.<br><br>Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.<br><br>Ensures data accuracy and update of equipment inventory database.<br><br>Ensure that related data processing activities meet the requirements.<br><br>Process excess turn-in documentation for all controlled and non-controlled excess equipment and materials.<br><br>Review, reconcile, adjust and process all inventory transactions.<br><br>Process Survey Reports for all missing equipment.<br><br>Process and coordinate Equipment Transfers.<br><br>Perform positive verbal and written communication skills with all internal and external<br><br>customers.<br><br>Assist in a broad scope of direct and indirect support activities involving customer owned<br><br>equipment as necessary to complete assigned tasks.<br><br>Perform additional duties and projects as assigned.<br><b><br>REQUIRED</b>:<br><br>Minimum Acceptable Experience Level: Minimum of 3 years experience supporting a DOD or DOS program Exposure, at least two (2) years of international experience.<br><br>Knowledge, Skills, and Abilities:<br><br>Prior proven experience in Property Disposal operations with Defense Reutilization<br><br>Management Operations (DRMO), Hazmat experience.<br><br>Experience operating heavy equipment to include up to a 30K Forklift, Extended reach<br><br>Forklift, Material Handler, Grappler (Excavator), Front End Loader and Material Shredders.<br><br>Experience with cutting torches to include Plasma cutters.<br><br>Commitment to maintaining a high performance team which delivers customer service excellence.<br><br>Knowledge of principles and processes involved in supporting contract<br><br>responsibilities at an overseas facility.<br><br>Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.<br><br>Cross-cultural sensitivity with an international perspective.<br><br>Excellent organizational and time management skills.<br><br>Computer skills, specifically in Microsoft Word and Excel.<br><br>Ability to become an active and functioning member of a team.<br><br>Ability to be innovative and be an agent for change.<br><br>Expert communication skills to facilitate and disseminate information.<br><br>Education: A high school diploma or GED (General Education Diploma).<br><br>Passport, Licenses and Certifications:<br><br>As part of pre-contingency requirements, by the time the visa process starts , candidates must possess a valid passport with a minimum of 18 months remaining to expiration date with 8 blank pages.<br><br>Valid drivers license<br><br>Security Vetting: Already possess a US Government issued security clearance or be able to obtain a favorable US Government clearance prior to being hired is required for the position. Must maintain eligibility at the required certification or clearance level for the duration of the contract.<br><br>Language Skills: Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.<br><br>Medical: Successfully complete and pass the medical and drug examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and drug requirements for duration of deployment.<br><b><br>DESIRED</b>:<br><br>Previous out of home country experience and previous work experience in harsh environmental conditions are a plus.<br><br>Department of State experience.<br><br>Five to seven years of international experience in challenging locations, preferably working in the Middle East, with a working knowledge of customs and cultural differences.<br><br>Experience working with Amentum.<br><b><br>OTHER KNOWLEDGE, SKILLS AND ABILITIES:<br></b><br>Knowledge of the principles and processes involved in Quality Control Management.<br><br>Successful management of multiple sites in geographically dispersed locations.<br><br>Ability to collect, analyze and summarize data and to prepare clear and concise reports.<br><br>Experience in effectively dealing with international and headquarters staff, and sensitivity to other cultures.<br><br>Exercise sound judgment and make decisions independently.<br><br>Excellent organizational and time management skills, with the ability to handle multiple tasks and administrative details in a fast paced and constantly changing environment. Expert communication skills to facilitate and disseminate information.<br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><b>Job Description<br></b>The Operations Manager will be based at one of the three Amentum sites in Iraq and serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. This position will be responsible for taking ownership of all site operational responsibilities to include directing the daily performance of the organization, planning, scheduling and training processes to meet the requirements of the contract. This position will report to the OMSS Program Manager. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.<br><br><b>DUTIES:<br></b><br>Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.<br><br>Comply with all Environmental Health &amp; Safety and Quality Assurance requirements and goals.<br><br>Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.<br><br>Act as the Program Manager s principle operations representative.<br><br>Responsible for the management of all O&amp;M functions, including ensuring there are qualified personnel to meet staffing requirements, and the central planning, coordination, control, and actual performance of these functions.<br><br>Manage the O&amp;M and other assigned functions on site to ensure overall contract performance, which requires getting information to and from critical operating/supporting elements and directing/coordinating actions to ensure resources are fully utilized to properly perform the mission.<br><br>Monitor system readiness, identify problem areas, and respond to mission requirements to perform contract requirements.<br><br>Direct and monitor the preventive maintenance program; accept, process, coordinate, and assign work orders, projects, and large task assignments.<br><br>Control resources; monitor staff proficiency and qualifications; monitor staff endurance; monitor the locations and activities of assets; and coordinate the flow of information to and from O&amp;M staff.<br><br>Perform additional duties and projects as assigned.<br><b><br>REQUIRED</b>:<br><br>Minimum Acceptable Experience Level:<br><br>Ten (10) years O&amp;M experience compatible with program requirements.<br><br>Knowledge, Skills and Abilities:<br><br>Demonstrated working knowledge of Operations and Maintenance activities for a small plant, overseas, or military facility.<br><br>Demonstrated ability to manage required staff.<br><br>Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.<br><br>Cross-cultural sensitivity with an international perspective.<br><br>Excellent organizational and time management skills.<br><br>Computer skills, specifically in Microsoft Word and Excel.<br><br>Ability to become an active and functioning member of a team.<br><br>Ability to be innovative and be an agent for change.<br><br>Expert communication skills to facilitate and disseminate information.<br><br>Education: A high school diploma or GED. A Bachelor s Degree in Business Management, Political Science, Organizational Effectiveness or similar discipline leading to a broad management background is preferred.<br><br>Passport, Licenses and Certifications: As part of pre-contingency requirements, by the time the visa process starts , candidates must possess a valid passport of with a minimum of 18 months remaining to expiration date with 8 blank pages. Valid drivers license.<br><br>Security Vetting: Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain a Secret Clearance.<br><br>Language Skills: Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.<br><br>Medical: Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.<br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Monitoring and documenting agent communication and transactions in support of the company and departmental quality goals and initiatives. Evaluates both verbal and written customer contacts with agents. The Quality Auditor will fairly and consistently review the calls and emails of agents for accuracy and coach each agent for success in executing superior service and quality to our customers. Monitor Agents calls and review other interactions &amp; emails for accuracy of information and call handling standards Ensure that Agents are delivering a high level of customer service through the use of call driver analysis, repeat caller analysis and other data consolidation tools Verify that agents are providing accurate solutions to customers Record evaluations utilizing departmental quality monitoring forms Deliver coaching feedback to supervisors and/or agents on call and email performance Provide Supervisors and Managers with regular performance feedback on the agents Perform root cause analysis and report to management Completes assigned reports within the agreed time frames. Analyze all reports to identify trends and areas of development and be proactive about offering solutions. Participates in the design of quality monitoring forms and quality standards Conducting Calibration sessions with supervisors and management Conducting counter audits to ensure the effectiveness of processes &amp; procedures Transcribing calls for management and/or legal where required Complete all work to the highest possible level including up to date knowledge of all programmes being evaluated. Facilitates customer experience alignment sessions with CC staff. Assisting the Quality department and other business units in continual improvement initiatives to align with best and current business practice. Monitor other functional teams like Social Media, Back Office... etc. Assist in new hired with the quality processes and procedures. Appropriately responding to ad-hoc requests from various business units. Provides positive and constructive feedback of monitored staff that could possibly be used in coaching sessions to rectify errors and prevent further inconsistencies/inefficiencies. Will participate in collaborations with the training team, leads and management team monthly to ensure agents are educated and prepared to be successful</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor Degree or Diploma degree Prior call center experience is mandated Customer Service Orientation Attention to Detail Process Improvement Effective Communication Proficient language skill according to CC Site demands (ArabicEnglish for Arabic regions) Ability to write routine reports and correspondence Proficient in Word, Excel and PowerPoint for presentations and reports required Strong written and verbal communication skills. Excellent grammar, spelling, and sentence construction Exceptional listening and analytical skills Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change. Technical Competencies: Customer Communication Local Language Knowledge Capturing the Voice of the Customer (VoC) Service Quality Monitoring &amp; Compliance Complaint Management &amp; Resolution Cross-Selling Internal Audit Planning &amp; Execution Knowledge Base Management.</p><p></p></section>