Call Center Jobs in Iraq

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><b>Role Purpose</b><br>Zain Iraq is Actively recruiting to hire Call Center Agent who is Responsible for handling day-to-day requests from customers and ensuring resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. In addition, the role involves direct interaction with current and potential customers with regards to inquiries or seeking information on products/services.<br><b>Responsibilities</b><br><br>Understand Customer Care strategy and plans and participate in the achievement of objectives and targets<br><br>Implement Customer Care Department s policies and procedures<br><br>Receive and respond to customers and provide information on products/services and handle outbound/inbound calls to ensure information is provided on Zain new products/services/promotions<br><br>Escalate cases as needed to ensure questions are addressed in a timely and efficient manner<br><br>Upsell/cross-sell products/services to increase sales and generate revenues<br><br>Handle outgoing calls/mail channel lists to obtain customer feedback<br><br>Maintain professional and courteous communication / quality of service with customers at all times to maintain customer satisfaction<br><br>Support new services/products development to ensure fulfilment of requirements impacting quality of products/services<br><br>Implement tasks as per the established plan, policies and procedures to ensure consistency in handling business cases and achieving targets<br>Education, Experience and Competencies<br>Education<br><br>Bachelor s degree in business administration-related field or equivalent<br>Experience<br><br>Up to 2 years of experience in related field<br><br>Time Flexible. (Capable to work on Evening shift on site)<br>Competencies<br>Behavioral<br><br>Serving our Customers<br><br>Achievement Driven<br><br>Information Seeking<br>Technical<br><br>Verbal and Written Communication<br><br>Managing Information<br><br>Technology Application<br><br>IT User Support<br><br>Sales Management<br>IDE Competency<br><br>Courage to Engage<br><br>Addressing Bias<br><br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operation and Maintenance Technicians for Datacenters (Power, Generators and cooling systems). Daily task Operation and Maintenance follow-up. Daily reporting. Support and participate on Datacenters in-house task implementations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Mechanical /Electrical Prep industry /technology institute.</li><li>4-year experiences in field.</li><li>Technical knowledge (Power, Generators and cooling).</li><li>Mechanical /Electrical regular &amp; preventive procedures.</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership.</li><li>Building Customer Value.</li><li>Technical Competencies: Data Center Operation &amp; Maintenance.</li><li>Network Monitoring.</li><li>Technical Writing and Reporting.</li><li>Problem Solving.</li><li>Technical Writing and Reporting.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operation and Maintenance Technicians for Datacenters (Power, Generators and cooling systems).</p> <p> Daily task Operation and Maintenance follow-up.</p> <p> Daily reporting. </p> <p> Support and participate on Datacenters in-house task implementations.</p> <p> Mechanical /Electrical Prep industry /technology institute. </p> <p> 4-year experiences in field.</p> <p> Technical knowledge (Power, Generators and cooling).</p> <p> Mechanical /Electrical regular &amp; preventive procedures.</p> <p> </p> <p> <strong>Behavioral Competencies:</strong> </p> <p> <br> </p> <p> Delivering Results &amp; Fostering Ownership.</p> <p> Building Customer Value.</p> <p> <br> </p> <p> <strong>Technical Competencies:</strong> </p> <p> <br> </p> <p> Data Center Operation &amp; Maintenance.</p> <p> Network Monitoring.</p> <p> Technical Writing and Reporting.</p> <p> Problem Solving.</p> <p> Technical Writing and Reporting.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operation and Maintenance Technicians for Datacenters (Power, Generators and cooling systems. Daily task Operation and Maintenance follow-up. Daily reporting. Support and participate on Datacenters in-house task implementations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Mechanical /Electrical Prep industry /technology institute.</li><li>4-year experiences in field.</li><li>Technical knowledge (Power, Generators and cooling).</li><li>Mechanical /Electrical regular &amp; preventive procedures.</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership.</li><li>Building Customer Value.</li><li>Technical Competencies: Data Center Operation &amp; Maintenance.</li><li>Network Monitoring.</li><li>Technical Writing and Reporting.</li><li>Problem Solving.</li><li>Technical Writing and Reporting.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Datacenter engineer is to ensure the optimal performance, reliability, and security of datacenter infrastructure while managing resources effectively to support business operations. They are responsible for maintaining system uptime, troubleshooting issues, and implementing improvements to enhance efficiency and scalability. Oversee the installation, configuration, and maintenance of hardware and software components within the datacenter. Ensure that all facility systems operate efficiently and effectively. Continuously monitor system performance and health using appropriate tools. Diagnose and resolve issues promptly to minimize downtime and service disruptions. Maintain security protocols and ensure compliance with industry standards and regulations. Conduct regular audits and assessments to identify vulnerabilities and mitigate risks. Create and maintain accurate documentation of systems, processes, and procedures. Generate regular reports on system performance, incidents, and maintenance activities. Work closely with cross-functional teams and communicate effectively with stakeholders, including operations, network, and security, to ensure seamless integration of systems.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>BSc Electrical engineer . Technical knowledge [Power, Generator and cooling] Incident Management Project Management Communication and Collaboration . 3 5-year experiences . Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change . Technical Competencies: Access network operations Data Centre operation and maintenance Technical writing and reporting Troubleshooting and technical problem solving Network monitoring Data Center Infrastructure Networking</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The National Education and Evaluation Expert will be expected to:</p> <ul> <li>Contribute to the evaluation design, inception phase, stakeholder mapping, evaluation matrix, and sampling approach.</li> <li>Support the review of education policies, strategies, programme documents, monitoring data, EMIS-related documents, and relevant education sector evidence.</li> <li>Provide technical inputs on Iraq s education system, school governance, education planning, teacher professional development, learning outcomes, and institutional capacity development.</li> <li>Support the design and adaptation of qualitative and quantitative data collection tools.</li> <li>Lead or support key informant interviews, focus group discussions, surveys, and field observations with education stakeholders.</li> <li>Facilitate access to and communication with education authorities, GDoEs, schools, teacher training institutions, CSOs, and other relevant stakeholders.</li> <li>Support analysis of qualitative and quantitative findings, with attention to equity, gender, disability inclusion, child rights, and vulnerable groups.</li> <li>Contribute to the preparation of presentations, preliminary findings, recommendations, and sections of the evaluation report.</li> <li>Support validation workshops, sensemaking sessions, and recommendation co-creation processes.</li> <li>Ensure that all fieldwork and stakeholder engagement follow ethical standards, confidentiality, informed consent, and do-no-harm principles.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Applicants should have:</b></p> <ul> <li>Master s degree in education, social sciences, public management, development studies, or a related field. Specialization in education is highly desirable.</li> <li>At least 6 years of relevant experience in education systems, education research, evaluation, policy analysis, or programme assessment.</li> <li>Strong knowledge of the education sector in Iraq, including Federal Iraq and/or the Kurdistan Region of Iraq.</li> <li>Proven expertise in one or more of the following areas: school governance, education planning, EMIS, teacher professional development, learning assessment, inclusive education, education finance, or community participation in education.</li> <li>Experience in research and/or evaluation in education, including data collection, analysis, and reporting.</li> <li>Strong experience in qualitative and quantitative data collection methods and tools.</li> <li>Experience facilitating interviews, focus group discussions, stakeholder consultations, and field-level data collection.</li> <li>Understanding of child rights, gender equality, equity, disability inclusion, and ethical standards in evidence generation.</li> <li>Previous experience with UN agencies, international organizations, or donor-funded education programmes is an asset.</li> <li>Fluency in Arabic and proficiency in English are required. Kurdish language skills are an asset.</li> <li>Readiness and ability to travel within Iraq, subject to access and security conditions.</li> <li>Strong communication, facilitation, analytical, and report-writing skills.</li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b><br>We are seeking a professional and customer-focused <b>Receptionist / Call Center Executive</b> to manage front-desk operations and handle inbound and outbound calls for a real estate company in <b>IRAQ</b>. The ideal candidate will be the first point of contact for clients, ensuring excellent customer service and smooth communication.<br><b>Key Responsibilities</b><br><br></span><p><b>Reception / Front Desk</b><br></p><br><ul><li><p>Greet clients and visitors in a professional and courteous manner<br></p><br></li><li><p>Manage the reception area and ensure a welcoming environment<br></p><br></li><li><p>Handle incoming calls and direct them to the appropriate departments<br></p><br></li><li><p>Maintain visitor logs and coordinate with internal teams<br></p><br></li></ul><p><b>Call Center / Customer Support</b><br></p><br><ul><li><p>Answer inbound calls and respond to client inquiries regarding properties, services, and appointments<br></p><br></li><li><p>Make outbound calls to follow up on leads, inquiries, and client feedback<br></p><br></li><li><p>Register and update client details in the CRM system<br></p><br></li><li><p>Schedule site visits and coordinate appointments with sales agents<br></p><br></li><li><p>Handle basic complaints and escalate issues when required<br></p><br></li></ul><p><b>Administrative Support</b><br></p><br><ul><li><p>Maintain accurate records of calls, inquiries, and client interactions<br></p><br></li><li><p>Support the sales and leasing team with documentation and follow-ups<br></p><br></li><li><p>Assist with daily administrative and coordination tasks<br></p><br></li></ul><br><span>Requirements<b>Requirements &amp; Qualifications</b><br><br></span><ul><li><p>Diploma or Bachelor’s degree (preferred)<br></p><br></li><li><p>1–3 years of experience in reception or call center roles (real estate experience is an advantage)<br></p><br></li><li><p>Excellent communication skills in <b>Arabic</b> (English is a plus)<br></p><br></li><li><p>Strong interpersonal and customer-service skills<br></p><br></li><li><p>Basic computer knowledge (MS Office, CRM systems)<br></p><br></li><li><p>Professional appearance and positive attitude<br></p><br></li></ul><br> </div>

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Greet clients and visitors in a professional and courteous manner Manage the reception area and ensure a welcoming environment Handle incoming calls and direct them to the appropriate departments Maintain visitor logs and coordinate with internal teams Answer inbound calls and respond to client inquiries regarding properties, services, and appointments Make outbound calls to follow up on leads, inquiries, and client feedback Register and update client details in the CRM system Schedule site visits and coordinate appointments with sales agents Handle basic complaints and escalate issues when required Maintain accurate records of calls, inquiries, and client interactions Support the sales and leasing team with documentation and follow-ups Assist with daily administrative and coordination tasks</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or Bacheloru2019s degree (preferred) 1u20133 years of experience in reception or call center roles (real estate experience is an advantage) Excellent communication skills in Arabic (English is a plus) Strong interpersonal and customer-service skills Basic computer knowledge (MS Office, CRM systems) Professional appearance and positive attitude</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> Monitor Agents calls and review other interactions &amp; emails for accuracy of information and call handling standards</p> <p> Ensure that Agents are delivering a high level of customer service through the use of call driver analysis, repeat caller analysis and other data consolidation tools</p> <p> Verify that agents are providing accurate solutions to customers</p> <p> Record evaluations utilizing departmental quality monitoring forms</p> <p> Deliver coaching feedback to supervisors and/or agents on call and email performance</p> <p> Provide Supervisors and Managers with regular performance feedback on the agents</p> <p> Perform root cause analysis and report to management</p> <p> Completes assigned reports within the agreed time frames.</p> <p> Analyze all reports to identify trends and areas of development and be proactive about offering solutions.</p> <p> Participates in the design of quality monitoring forms and quality standards</p> <p> Conducting Calibration sessions with supervisors and management</p> <p> Conducting counter audits to ensure the effectiveness of processes &amp; procedures</p> <p> Transcribing calls for management and/or legal where required</p> <p> Complete all work to the highest possible level including up to date knowledge of all programmes being evaluated.</p> <p> Facilitates customer experience alignment sessions with CC staff.</p> <p> Assisting the Quality department and other business units in continual improvement initiatives to align with best and current business practice.</p> <p> Monitor other functional teams like Social Media, Back Office... etc.</p> <p> Assist in new hired with the quality processes and procedures.</p> <p> Appropriately responding to ad-hoc requests from various business units.</p> <p> Provides positive and constructive feedback of monitored staff that could possibly be used in coaching sessions to rectify errors and prevent further inconsistencies/inefficiencies.</p> <p> Will participate in collaborations with the training team, leads and management team monthly to ensure agents are educated and prepared to be successful</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Bachelor Degree or Diploma degree</p> <p> Prior call center experience is mandated</p> <p> Customer Service Orientation </p> <p> Attention to Detail </p> <p> Process Improvement </p> <p> Effective Communication</p> <p> Proficient language skill according to CC Site demands (ArabicEnglish for Arabic regions)</p> <p> Ability to write routine reports and correspondence</p> <p> Proficient in Word, Excel and PowerPoint for presentations and reports required</p> <p> Strong written and verbal communication skills. Excellent grammar, spelling, and sentence construction</p> <p> Exceptional listening and analytical skills</p> <p> <strong>Behavioral Competencies:</strong> </p> <p> Delivering Results &amp; Fostering Ownership</p> <p> Building Customer Value</p> <p> Networking &amp; Influencing Collaboratively</p> <p> Leading Teams</p> <p> Driving Change.</p> <p> <strong>Technical Competencies:</strong> </p> <p> Customer Communication</p> <p> Local Language Knowledge</p> <p> Capturing the Voice of the Customer (VoC)</p> <p> Service Quality Monitoring &amp; Compliance</p> <p> Complaint Management &amp; Resolution</p> <p> Cross-Selling</p> <p> Internal Audit Planning &amp; Execution</p> <p> Knowledge Base Management.</p><p></p></section>

<p>• Relationship Management: Pitch the hotel’s corporate rates, amenities, and event hosting capabilities to potential business clients.</p><p>• Lead Conversion: Secure follow-up meetings or send formal corporate booking proposals via email.</p><p>• Pipeline Tracking: Maintain precise, daily updates on call outcomes, email responses, and booking pipelines.</p><p>&nbsp;</p><p>Qualifications &amp; Skills:</p><p>• Minimum 1–2 years of experience in telesales, customer service, or B2B sales (experience with telecom call centers or hospitality is a major plus).</p><p>• Highly professional telephone manner with excellent communication and negotiation skills in Iraqi Arabic (English is a strong asset).</p><p>• Proven ability to handle objections confidently and maintain a polite, respectful demeanor with corporate executives.</p><p>• Strong computer literacy (Microsoft Excel / Google Sheets, CRM platforms like HubSpot or similar).</p><p>• Goal-oriented mindset with a track record of meeting daily call quotas and targets.</p><p>&nbsp;</p><p>What We Offer:</p><p>• Competitive base salary.</p><p>• Professional training in hospitality B2B sales.</p><p>• Opportunities for career growth within our expanding hospitality group.</p><p>&nbsp;</p><p>To Apply:</p><p>Job Title: B2B Corporate Telesales Specialist</p><p>Location: Baghdad, Iraq (On-site / Hybrid)</p><p>Industry: Hospitality / Luxury Hotel Sector</p><p>Job Type: Full-time</p><p>&nbsp;</p><p>About Us:</p><p>Baz hotel is a leading hospitality provider in Baghdad, catering to international corporate guests, engineering bureaus, and local enterprises. We are expanding our commercial team and looking for a driven, professional Telesales Specialist to build and manage our corporate client database and secure corporate booking agreements.</p><p>&nbsp;</p><p>Key Responsibilities:</p><p>• Outbound Calling: Conduct daily professional cold and warm calls to companies, NGOs, oil &amp; gas firms, and engineering bureaus in Baghdad to identify corporate travel decision-makers.</p><p>• Database Building: Identify, verify, and document key contact information (HR Managers, Procurement Officers, Public Relations) into the hotel's CRM system.</p><p>• Relationship Management: Pitch the hotel’s corporate rates, amenities, and event hosting capabilities to potential business clients.</p><p>• Lead Conversion: Secure follow-up meetings or send formal corporate booking proposals via email.</p><p>• Pipeline Tracking: Maintain precise, daily updates on call outcomes, email responses, and booking pipelines.</p><p>&nbsp;</p><p>Qualifications &amp; Skills:</p><p>• Minimum 1–2 years of experience in telesales, customer service, or B2B sales (experience with telecom call centers or hospitality is a major plus).</p><p>• Highly professional telephone manner with excellent communication and negotiation skills in Iraqi Arabic (English is a strong asset).</p><p>• Proven ability to handle objections confidently and maintain a polite, respectful demeanor with corporate executives.</p><p>• Strong computer literacy (Microsoft Excel / Google Sheets, CRM platforms like HubSpot or similar).</p><p>• Goal-oriented mindset with a track record of meeting daily call quotas and targets.</p><p>&nbsp;</p><p>What We Offer:</p><p>• Competitive base salary.</p><p>• Professional training in hospitality B2B sales.</p><p>• Opportunities for career growth within our expanding hospitality group.</p><p>&nbsp;</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Monitoring and documenting agent communication and transactions in support of the company and departmental quality goals and initiatives. Evaluates both verbal and written customer contacts with agents. The Quality Auditor will fairly and consistently review the calls and emails of agents for accuracy and coach each agent for success in executing superior service and quality to our customers. Monitor Agents calls and review other interactions &amp; emails for accuracy of information and call handling standards Ensure that Agents are delivering a high level of customer service through the use of call driver analysis, repeat caller analysis and other data consolidation tools Verify that agents are providing accurate solutions to customers Record evaluations utilizing departmental quality monitoring forms Deliver coaching feedback to supervisors and/or agents on call and email performance Provide Supervisors and Managers with regular performance feedback on the agents Perform root cause analysis and report to management Completes assigned reports within the agreed time frames. Analyze all reports to identify trends and areas of development and be proactive about offering solutions. Participates in the design of quality monitoring forms and quality standards Conducting Calibration sessions with supervisors and management Conducting counter audits to ensure the effectiveness of processes &amp; procedures Transcribing calls for management and/or legal where required Complete all work to the highest possible level including up to date knowledge of all programmes being evaluated. Facilitates customer experience alignment sessions with CC staff. Assisting the Quality department and other business units in continual improvement initiatives to align with best and current business practice. Monitor other functional teams like Social Media, Back Office... etc. Assist in new hired with the quality processes and procedures. Appropriately responding to ad-hoc requests from various business units. Provides positive and constructive feedback of monitored staff that could possibly be used in coaching sessions to rectify errors and prevent further inconsistencies/inefficiencies. Will participate in collaborations with the training team, leads and management team monthly to ensure agents are educated and prepared to be successful</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor Degree or Diploma degree Prior call center experience is mandated Customer Service Orientation Attention to Detail Process Improvement Effective Communication Proficient language skill according to CC Site demands (ArabicEnglish for Arabic regions) Ability to write routine reports and correspondence Proficient in Word, Excel and PowerPoint for presentations and reports required Strong written and verbal communication skills. Excellent grammar, spelling, and sentence construction Exceptional listening and analytical skills Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change. Technical Competencies: Customer Communication Local Language Knowledge Capturing the Voice of the Customer (VoC) Service Quality Monitoring &amp; Compliance Complaint Management &amp; Resolution Cross-Selling Internal Audit Planning &amp; Execution Knowledge Base Management.</p><p></p></section>

<p><strong>About the Company</strong></p><p>We are a company specializing in the production and distribution of high-quality dietary supplements. Our products are successfully sold across Asia, Africa, and Latin America. Our mission is to make daily health support simple, accessible, and affordable. We develop vitamin and mineral complexes that are easy to incorporate into everyday life, helping people maintain their health and well-being through consistent supplementation.</p><p>We are looking for a Sales Operator to join a market test launch in Iraq. This is a paid project lasting approximately <strong>2–3 weeks</strong>, with the opportunity for long-term cooperation if the Iraqi market is successfully launched.</p><p>This is a fully remote position managed directly by our Head Office team.</p><p><strong>Responsibilities</strong></p><ul><li>Process warm leads (no cold calling).</li><li>Consult customers about the product.</li><li>Identify customer needs.</li><li>Handle objections and close sales.</li><li>Confirm delivery details and customer address.</li><li>Record the outcome of every call in the system.</li><li>Make follow-up calls to confirm customer orders.</li><li>Report technical issues or other challenges to the manager.</li></ul><p>Requirements Must Have</p><ul><li>Native or fluent <strong>Iraqi Arabic</strong>.</li><li><strong>English at B1 level or higher&nbsp;is required</strong>.</li><li>Strong communication skills.</li><li>Interest in sales and customer interaction.</li><li>Ability to persuade and maintain productive conversations.</li><li>Responsibility and attention to detail.</li><li>Ability to work independently in a remote environment.</li><li>Personal computer, smartphone, and stable internet connection.</li><li>Willingness to record all work-related calls.</li></ul><p><strong>Nice to Have</strong></p><ul><li>Previous experience in a call center or telesales.</li><li>Experience working with CRM systems.</li><li>Previous remote work experience.</li><li>Experience with <strong>Cash on Delivery (COD)</strong> sales.</li></ul><p><strong>What We Offer</strong></p><ul><li>Fully remote work.</li><li>Part-time schedule.</li><li>Paid project lasting approximately <strong>2–3 weeks</strong>.</li><li>Paid training.</li><li>Warm leads only (no cold calling).</li><li>Ongoing support and coaching from the Head Office team.</li><li>Opportunity to join the company full-time if the Iraqi market is successfully launched.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Approve Rate (percentage of confirmed orders).</li><li>Average order value.</li><li>Call quality.</li><li>Accurate and timely completion of call records.</li></ul><p><strong>Red Flags</strong></p><p>We will not proceed with candidates who:</p><ul><li>Speak unclearly or lack confidence in communication.</li><li>Are unwilling to follow the approved sales script.</li><li>Refuse to record work-related calls.</li><li>Cannot commit to the agreed work schedule.</li><li>Are not interested in sales.</li><li>Provide false information or maintain inaccurate records.</li></ul>

<p>ZAIN2469 - Youth &amp; Customer Management Experienced Analyst • Operation Zain Iraq • Division Commercial • Location Iraq - Baghdad • Closing Date 28-Aug-2026</p><p>Zain Iraq is actively recruiting to hire a Youth &amp; Customer Management experienced Analyst who is responsible for supporting the execution of youth segment regions &amp; strategies, assisting in monitoring segment performance, and coordinating cross-functional tasks to drive subscriber engagement, revenue growth, and customer satisfaction.</p><p>Responsibilities</p><ul><li>Assist in developing youth and regional revenue strategies and marketing plans by analyzing competitor offerings and customer insights.</li><li>Act as a key contributor representing youth needs, helping ensure that products, services, communications, and customer touchpoints align with segment preferences across regions.</li><li>Collaborate closely with regional teams across governorates to ensure marketing campaigns, promotions, and youth initiatives are properly executed and tailored to local market dynamics.</li><li>Track internal KPIs including regional revenue, subscriber counts, and traffic, and generate regular performance reports with actionable insights to enhance offerings and profitability.</li><li>Assist in tracking segment revenues, preparing routine financial reports, and contributing to regular forecasts.</li><li>Contribute to the development, launch, and reintroduction of youth-oriented products and digital campaigns by crafting business cases and collaborating with technology teams.</li><li>Collaborate with marketing teams to refine product positioning, drive customer interest through targeted campaigns, and evaluate potential VAS partners to enhance the portfolio.</li><li>Identify and propose innovative technologies to maintain market competitiveness, and provide user manuals and training materials for Sales and Customer Care teams to support seamless product adoption.</li><li>Partner smoothly with Pricing, Finance, Brand, CVM, Product Development, Regional, and Call Center teams to support day-to-day campaign execution and operational tasks.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Marketing, Engineering, Business Development , or a related field.</li><li>A minimum of 3 to 4 years of relevant professional experience, with at least 1 to 2 years in a commercial, marketing, or segment-focused role.</li><li>Behavioral Competencies: Achievement Driven, Analytical Thinking, Team Work, Information Seeking, Problem Solving and Creativity, Relationship Building, Initiative</li><li>Technical Competencies: Oral &amp; Written Communication, Technology Application, Advertising and Marketing, Product Development, IT Business Analysis</li><li>IDE Competency: Courage to Engage, Addressing Bias, Allyship</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Department:</strong> Operations</p> <p><strong>Duty Station:</strong> Erbil Iraq</p> <p><strong>Contract Type:</strong> Full-time (100%)</p> <p><strong>Role</strong></p> <p>The Country Director (CD) provides strategic leadership and representation for Geneva Call in Iraq. As the most senior representative of Geneva Call in the field, the CD is responsible for the overall planning, coordination, implementation, and development of country operations. This includes the qualitative implementation of Geneva Call s humanitarian engagement and diplomacy (humanitarian dialogue, research, community-based approach), advocacy, fundraising, representation, and the management of financial and human resources.</p> <p>The CD Iraq reports administratively and technically to the Director of Operations and directly manages the country team.</p> <p><strong>Work Relations:</strong></p> <p><strong>Internal:</strong></p> <p> Collaborates with regional and HQ units, including Programme, Policy Research and Legal (PRL), MEAL, Safety and Security, Global Engagement, Donor Relations, Finance, Logistics, and HR teams.</p> <p> Manages the country mission; coordinates with thematic/technical advisors and functional leads at HQ.</p> <p><strong>External:</strong></p> <p> Represents Geneva Call to national and local authorities, donors, UN agencies, INGOs, civil society actors, AGDAs and Provisional Governments where applicable.</p> <p> Represents Geneva Call in national and international forums and builds strategic partnerships.</p> <p><strong>Duties and Responsibilities:</strong></p> <p><strong>Strategy and programme implementation:</strong></p> <p> Analyses the humanitarian and security situation in Iraq to identify key areas of work for Geneva Call.</p> <p> Ensures the fulfillment of Geneva Call s core mission to promote IHL with AGDAs and Provisional Governments with focus on addressing protection threats to vulnerable populations.</p> <p> Provides leadership, quality delivery and management, and streamlines monitoring, evaluation, and learning for the country programme, in alignment with Geneva Call s strategy. Ensures programmes are monitored and evaluated effectively.</p> <p> Manages, supervises, and coordinates all activities in-country related to the implementation of Geneva Call s projects in the country, adhering to proposal guidelines, indicators, budgets, and work plans. Promotes the sharing of learning internally and externally, using results to inform programme decisions and enhance institutional knowledge.</p> <p><strong>Safety and security management:</strong></p> <p> Oversees safety and security protocols and risk management plans for staff and operations.</p> <p> Conducts regular context and risk analyses to ensure safety and operational viability.</p> <p> Manages security in line with Geneva Call s policies and standards.</p> <p><strong>Mission management and coordination:</strong></p> <p> Manages the country mission team, and has on average 2 to 4 direct reports, depending on the size of the mission. Is accountable for all leadership processes in-country such as performance management, duty of care, attendance.</p> <p> Ensures transparent financial management and compliance with internal procedures, policies, code of conduct and local laws.</p> <p><strong>Fundraising and resource mobilisation:</strong></p> <p> Develops and implements a country fundraising strategy to secure necessary resources.</p> <p> Leads the preparation of project proposals and donor submissions, ensuring contextual relevance.</p> <p> Fosters relationships with donors and identifies new funding opportunities.</p> <p><strong>Advocacy and communication:</strong></p> <p> Represents Geneva Call s interests with government bodies, donors, and key stakeholders.</p> <p> Actively participates in clusters and working groups relevant to Geneva Call s mission.</p> <p> Advocates for Geneva Call s initiatives to enhance civilian protection and adherence to IHL.</p> <p><strong>Requirements:</strong></p> <p><strong>Job related competencies:</strong></p> <p> Strong organisational and analytical skills with an entrepreneurial mindset.</p> <p> Solid diplomatic skills with the ability to communicate with high-level interlocutors.</p> <p> Knowledgeable and passionate about political and security affairs. Extensive knowledge of security management.</p> <p> Fundraising, project cycle management, and budget management.</p> <p> Strong risk-planning and problem-solving skills.</p> <p> Capacity to meet deadlines under time pressure.</p> <p> Negotiation and interpersonal skills.</p> <p> Knowledge of International Humanitarian Law (IHL) or International Human Rights Law is a strong asset.</p> <p><strong>Organisational competencies:</strong></p> <p>Understanding and respect for humanitarian principles and the organisation s vision, mission, and confidentiality.</p> <p>Flexibility and adaptability.</p> <p>Collaborative, team-oriented, and solutions-oriented approach.</p> <p>Upholds and promotes the highest ethical and professional standards in alignment with organisational values.</p> <p>Understands how to navigate in a matrix organisation.</p> <p><strong>Languages:</strong></p> <p> Fluency in English and Arabic is required.</p> <p> Proficiency in French, Spanish, or other languages is a strong advantage.</p> <p><strong>Why join Geneva Call?</strong></p> <p>This is a unique opportunity to lead impactful humanitarian engagement in complex conflict environments while contributing to the protection of vulnerable communities. It is also a unique chance to combine strategic leadership, diplomacy, and operational management within an organization recognized for its principled engagement with armed actors and commitment to humanitarian norms. If you are motivated by combining operational impact, strategic leadership, and humanitarian purpose, this position offers you the possibility to make a tangible and lasting contribution where it matters most.</p> <p>Geneva Call consists of many diverse nationalities, cultures, languages, and opinions. Geneva Call is an inclusive working environment for all staff. Applications are particularly encouraged from all qualified candidates without distinction on the grounds of race, color, sex, national origin, age, religion, disability, sexual orientation, and gender identity.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education (Essential)</strong></p> <p> A Master s degree (preferred) or a bachelor s degree in political or social sciences, International Humanitarian Law (IHL), Human Rights, or a related field relevant to the role.</p> <p><strong>Experience (Essential)</strong></p> <p> A minimum of 12 years of experience in humanitarian organisations, with a strong preference for at least 15 years, including at least 2 years in a Country Director role.</p> <p> Out of total required experience, minimum 7 years experience of working in conflict affected contexts.</p> <p> Proven experience in managing multi-donor programmes, teams (including expatriates), and complex operations.</p> <p> Strong background in financial and donor management, capacity building, and security management.</p> <p><strong>Experience (Desirable)</strong></p> <p>Experience in working with armed groups, De Facto Authorities and Provisional Governments is a strong plus.</p> <p>Proposal writing and donor reporting skills.</p> <p>Experience working on programmes related to civilian infrastructure and/or rule of law.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support the operation, maintenance and reliability of Data Center telecom infrastructure and equipment to ensure continuous service availability and operational efficiency. Perform daily operation and maintenance activities for Data Center telecom infrastructure and equipment. Monitor alarms, equipment status, and system performance, and report abnormalities. Perform preventive and corrective maintenance activities to ensure service continuity and minimize downtime. Install, maintain, and troubleshoot telecom equipment, fiber optic systems, connectivity infrastructure, and tower-mounted equipment within the Data Center site. Support the implementation of approved maintenance activities and Change Requests (CRs)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma Degree</li><li>Computer Skills (Software offices)</li><li>languages Skill (English &amp; Arabic)</li><li>Communication and Collaboration</li><li>experiences 0 - 2 year.</li><li>Behavioral Competencies: Delivering Results &amp; Fostering Ownership. Building Customer Value .</li><li>Technical Competencies: Data Canter Infrastructure Operations Fiber Optic and Telecom Equipment Maintenance Power, Cooling and Environmental Monitoring Safety, Security and Operational Compliance Troubleshooting &amp; Technical Problem Solving.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> Support the operation , maintenance and reliability of Data Center telecom infrastructure and equipment to ensure continuous service availability and operational efficiency </p> <p> </p> <ul> <li> Perform daily operation and maintenance activities for Data Center telecom infrastructure and equipment.</li> <li> Monitor alarms, equipment status, and system performance, and report abnormalities.</li> <li> Perform preventive and corrective maintenance activities to ensure service continuity and minimize downtime.</li> <li> Install, maintain, and troubleshoot telecom equipment, fiber optic systems, connectivity infrastructure, and tower-mounted equipment within the Data Center site.</li> <li> Support the implementation of approved maintenance activities and Change Requests (CRs).</li> </ul> <ul> <li> Diploma Degree</li> <li> Computer /Software offices</li> <li> English &amp; Arabic languages</li> <li> Communication and Collaboration</li> <li> 0 - 2-year experiences</li> </ul> <p> </p> <p> <strong>Behavioral Competencies:</strong> </p> <p> <br> </p> <ul> <li> Delivering Results &amp; Fostering Ownership</li> <li> Building Customer Value</li> </ul> <p> </p> <p> <strong>Technical Competencies:</strong> </p> <p> <br> </p> <ul> <li> Data Canter Infrastructure Operations</li> <li> Fiber Optic and Telecom Equipment Maintenance</li> <li> Power , Cooling and Environmental Monitoring</li> <li> Safety , Security and Operational Compliance</li> <li> Troubleshooting &amp; Technical Problem Solving</li> </ul> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The SRD Center is committed to quality and excellence in helping national and international agencies in the domains of education, health, and environment, to succeed through providing state-of-the art consultation services, exceptional capacity building opportunities, and sound implementation, monitoring, and post-project evaluation for humanitarian and development projects. The Center s Head Office is located in Amman.</p> <p>SRD Center seeks consultants to contribute in programme evaluation implemented in Middle East and North Africa in child protection sector.</p> <p>The duration of the assignment will be approximately 3 months of fieldwork from end of Oct. 2026. Please note that CVs will be assessed on an ongoing basis and therefore qualified candidates are encouraged to send their CVs as early as possible.</p> <p><strong>Roles and Responsibilities of the Consultant</strong></p> <ul> <li>Contribute to the preparation of the design report</li> <li>Take part in the data collection during the design and field phases</li> <li>Be involved in the debriefing meeting</li> <li>Deliver quality inputs on time</li> <li>Responsible for drafting key parts of the design report and of the final evaluation report.</li> </ul> <p><strong>How to apply</strong></p> <p>Interested candidates are invited to fill in the short application form through the following link:</p> <p>Shortlisted candidates will be contacted for further steps and additional information.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At least a Master s degree in Social Science, Political Sciences, Statistics or related field.</p> <p>Minimum of 5 years of experience in conducting evaluations for multi-sectoral/integrated program approach-based consortium projects/programs, collecting data and producing quality baseline/midterm/end line study reports, preferably for international non-governmental organizations or multilateral agencies.</p> <p>Sectoral expertise and experience in emergency projects (mandatory).</p> <p>Experience working in the conflict or post-conflict environments (preferred, not mandatory) Good knowledge of the context and the conflict in Northeast Syria, where the project is being implemented.</p> <p>Experience of effective interaction with local non-government organizations, government departments, and population.</p> <p>Strong established field-based structure to enable autonomous data collection.</p> <p>Evidence of similar work in the recent past.</p> <p>Ability to deliver report within the deadline set out in the TOR</p><p></p></section>

<p><br></p> <p>Mission Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by Armed Groups and De Facto and/or Provisional Authorities (AGDAs) for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access.</p> <p>Role The Legal &amp; Policy Officer provides legal and policy support to the Iraq mission, leading the contextualization and adaptation of legal and policy outputs to support programme implementation. The role focuses on ensuring that legal and policy outputs are adapted to local contexts and responsive to a complex and rapidly evolving conflict environment, ensures coherency and quality of locally used and adapted legal and policy outputs, and strengthens the capacity of field teams, partners, and relevant external actors through training and facilitation. The position is based in Baghdad with regular travel to field locations.</p> <p>Work relations The Legal and Policy Officer reports to Thematic Advisor and has a technical reporting line to the country director, and to the Head of Policy, Research, and Legal Unit (PRL). The role works closely with the Head of programmes, programme staff, MEAL and PRL to ensure alignment with Geneva Call s legal and policy positions, quality standards, and engagement approaches. Externally, the role supports engagement with national authorities, partners and other relevant stakeholders, to support programme implementation.</p> <p>Duties and Responsibilities</p> <ul> <li>Legal and policy: Adapt legal and policy outputs, such as analysis, guidance notes, training materials, engagement tools, and dissemination materials to local contexts and to diverse audiences to support programme implementation Review the coherency and quality of locally used and/or developed legal and policy outputs to ensure alignment with Geneva Call approaches and standards, and flags gaps or inconsistencies Provide support on thematic legal and policy questions in alignment with the mission s thematic priorities Support engagement with relevant external stakeholders with legal and policy input, including local authorities and donors Propose improvement to legal and policy outputs, tools, and approaches based on local experience Provide legal and policy input for internal and donor reporting Support the integration of gender and intersectional perspectives into legal and policy outputs, including engagement tools, training modules, and dissemination material</li> <li>Research: Contribute to research projects with legal and policy input to research methodologies, data collection, and analysis</li> <li>Training and Capacity Strengthening: Train and support field staff and partners on international humanitarian law and human rights and thematics in alignment with the mission s thematic priorities. Contextualize and adapt awareness raising, training, and training of trainer modules for local contexts and programme needs Promote consistent application of Geneva Call s legal and policy approaches and standards across the field team Provide on the job mentoring to field teams and partners to strengthen legal and policy integration into programme implementation</li> <li>Engagement tools and approaches: Support the design and adaptation of engagement approaches, methodologies, and tools to fit the local context Support compliance assessments or evaluations of commitments and associate activities with legal and policy input</li> <li>Local law monitoring: Monitor relevant local legal and regulatory developments and flag potential implications for Geneva Call s operations and programme implementation Support the mission s compliance with applicable local legal frameworks by providing input and analysis as required.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor or higher degree in Law or related field (e.g. international relations, political science)</li> <li>At least 6 years of overall work experience, including 2 or more relevant legal and policy work experience</li> <li>Familiarity with local legal frameworks applicable to INGOs</li> <li>Full professional proficiency in Arabic and English, written and spoken.</li> </ul> <p><strong>Education (Desirable)</strong></p> <ul> <li>Master degree in international law, International Humanitarian Law, Human Rights Law, International Relations or a related field; or equivalent certified training</li> </ul> <p><strong>Experience (Desirable)</strong></p> <ul> <li>Experience working in humanitarian or conflict-affected environments</li> <li>Experience engaging with armed groups and de facto and/or provisional authorities</li> <li>Experience in designing and delivering training to diverse audiences</li> <li>Familiarity with gender and intersectional approaches in International Humanitarian Law, Human Rights or Protection of Civilians framework</li> </ul> <p><strong>Job related competencies and technical skills</strong></p> <ul> <li>Strong analytical, research, and legal interpretation skills</li> <li>Excellent writing, communication, and interpersonal skills</li> <li>Ability to manage multiple priorities, work under pressure, and operate in complex environments</li> </ul> <p><strong>Organisational competencies</strong></p> <ul> <li>Understanding and respect for humanitarian principles and Geneva Call s vision, mission, values, and confidentiality</li> <li>Flexibility and adaptability</li> <li>Collaborative, team-orientated and solutions-orientated approach</li> </ul> <p><strong>Language (Desirable)</strong></p> <ul> <li>Knowledge of Kurdish is a plus.</li> </ul> <p><strong>Additional information</strong></p> <ul> <li>Testing and interviewing will be used as a form of screening.</li> <li>Initial appointment is subject to satisfactory professional references.</li> <li>Additional background checks may be required.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>DC Cloud &amp; NetBackup Supervisor<br><br><p><b>"Belong, Connect, Grow, with KBR!</b></p><br><br><br><p><b>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</b></p><br><br><p><b>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets."</b></p><br><br><br><br><p><b>Position title: </b>DC Cloud &amp; NetBackup Supervisor</p><br><br><p><b>Position status: </b>Local</p><br><br><p><b>Position reports to:</b>IT DC Manager</p><br><br><p><b>Department: </b>IT</p><br><br><p><b>Rotation pattern: </b>14/14&nbsp;</p><br><br><br><p>Job purpose</p><br><br><br><ul><li>The Datacenter, Cloud &amp; NetBackup Supervisor is responsible for supervising, administering, supporting, and optimizing data center infrastructure, private and hybrid cloud services, systems platforms, virtualization, enterprise storage, Veritas NetBackup, replication, and disaster recovery services.</li><li>The role ensures that data center, cloud, systems, and backup services remain secure, available, scalable, recoverable, and compliant with business continuity requirements, while leading operational improvements, technical documentation, and coordination with vendors and internal teams.</li></ul><br><br><p>Duties and responsibilities</p><br><br><br><ul><li>Supervise daily data center operations, including servers, racks, power and UPS coordination, cooling, hardware health, asset lifecycle, monitoring, and infrastructure availability.</li><li>Administer and support Huawei Cloud Stack services, ManageOne, FusionCompute, resource pools, tenants or projects, compute, storage, virtual networking, identity and access, and platform health.</li><li>Manage VMware vSphere, vCenter, ESXi, clusters, templates, high availability, DRS, lifecycle updates, and virtual machine provisioning or decommissioning.</li><li>Administer Windows Server and Linux systems, Active Directory, DNS, DHCP, Group Policy, patching, hardening, file services, and integration with monitoring and service management platforms.</li><li>Manage Veritas NetBackup operations, including master and media servers, clients or agents, policies, schedules, storage units, retention, catalog protection, backup job monitoring, and failure resolution.</li><li>Administer enterprise storage platforms, SAN or NAS connectivity, datastores, multipathing, allocation, performance, capacity planning, and integration with virtualization and backup services.</li><li>Lead backup, restore, replication, and disaster recovery activities; conduct scheduled recovery tests against approved RPO and RTO targets and maintain evidence of successful recoverability.</li><li>Troubleshoot complex infrastructure incidents, analyze logs and alerts, perform root-cause analysis, coordinate corrective actions, manage changes, and maintain complete technical documentation and SOPs.</li></ul><br><p>Qualifications, Training &amp; Certifications</p><br><br><br><ul><li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or </li></ul></div>