وظائف كول سنتر في العراق

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Position status</h4> <p>Local</p> <h4>Position reports to</h4> <p>IT DC Manager</p> <h4>Department</h4> <p>IT</p> <h4>Rotation pattern</h4> <p>14/14</p> <h4>Job purpose</h4> <p>The Datacenter, Cloud & NetBackup Supervisor is responsible for supervising, administering, supporting, and optimizing data center infrastructure, private and hybrid cloud services, systems platforms, virtualization, enterprise storage, Veritas NetBackup, replication, and disaster recovery services.</p> <p>The role ensures that data center, cloud, systems, and backup services remain secure, available, scalable, recoverable, and compliant with business continuity requirements, while leading operational improvements, technical documentation, and coordination with vendors and internal teams.</p> <h4>Duties and responsibilities</h4> <ul> <li>Supervise daily data center operations, including servers, racks, power and UPS coordination, cooling, hardware health, asset lifecycle, monitoring, and infrastructure availability.</li> <li>Administer and support Huawei Cloud Stack services, ManageOne, FusionCompute, resource pools, tenants or projects, compute, storage, virtual networking, identity and access, and platform health.</li> <li>Manage VMware vSphere, vCenter, ESXi, clusters, templates, high availability, DRS, lifecycle updates, and virtual machine provisioning or decommissioning.</li> <li>Administer Windows Server and Linux systems, Active Directory, DNS, DHCP, Group Policy, patching, hardening, file services, and integration with monitoring and service management platforms.</li> <li>Manage Veritas NetBackup operations, including master and media servers, clients or agents, policies, schedules, storage units, retention, catalog protection, backup job monitoring, and failure resolution.</li> <li>Administer enterprise storage platforms, SAN or NAS connectivity, datastores, multipathing, allocation, performance, capacity planning, and integration with virtualization and backup services.</li> <li>Lead backup, restore, replication, and disaster recovery activities; conduct scheduled recovery tests against approved RPO and RTO targets and maintain evidence of successful recoverability.</li> <li>Troubleshoot complex infrastructure incidents, analyze logs and alerts, perform root-cause analysis, coordinate corrective actions, manage changes, and maintain complete technical documentation and SOPs.</li> </ul> <h4>Qualifications, training & certifications</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li> <li>At least one current professional certification in data center, cloud, virtualization, systems, storage, or enterprise backup technologies is required.</li> <li>Veritas NetBackup certification or equivalent enterprise backup and recovery certification is strongly preferred.</li> <li>Huawei HCIA-Cloud Computing or HCIP-Cloud Computing, together with Huawei Cloud Stack training, is strongly preferred.</li> <li>VMware Certified Professional - VCF Administrator or VVF Administrator is strongly preferred.</li> <li>Microsoft Certified: Windows Server Hybrid Administrator Associate or Azure Administrator Associate (AZ-104) is preferred for systems and hybrid cloud responsibilities.</li> <li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li> <li>ITIL Foundation (current version) is preferred.</li> <li>Strong knowledge of data center operations, virtualization, storage, NetBackup, DR, Windows and Linux systems, networking, security, and scripting.</li> <li>Strong professional communication, analytical troubleshooting, technical leadership, architecture documentation, and reporting skills.</li> <li>Ability to supervise engineers and technicians, prioritize operational work, support critical incidents, and coordinate effectively with vendors and internal stakeholders.</li> </ul> <h4>Experience</h4> <ul> <li>7-10 years of professional experience in data center, cloud, virtualization, systems, enterprise backup, or infrastructure operations roles, including hands-on administration and support responsibilities.</li> <li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, VMware, Windows or Linux systems, enterprise storage, Veritas NetBackup, replication, restore, and disaster recovery operations; supervisory or lead experience is preferred.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <p><strong>Core platforms and tools:</strong><br> Huawei Cloud Stack, ManageOne, FusionCompute, VMware vSphere, vCenter, ESXi, VCF or VVF<br> Veritas NetBackup, Windows Server, Linux, Active Directory, DNS, DHCP, GPO, SAN/NAS storage, replication, and DR tools<br> PowerShell, PowerCLI, Python, monitoring tools, ITSM platforms, backup reporting, capacity and performance dashboards<br> English - upper intermediate or above (verbal and written)</p> <h4>Skills</h4> <ul> <li>Strong supervisory capability across data center, cloud, systems, virtualization, storage, and backup services, with strong availability, recoverability, and security awareness.</li> <li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, and service improvement actions within agreed service levels.</li> <li>Advanced troubleshooting and recovery mindset, with practical experience in backup validation, restore testing, platform health checks, and operational risk reduction.</li> <li>Strong organization, documentation, reporting, vendor coordination, and readiness to support critical incidents, migrations, upgrades, and disaster recovery activities.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>IT HCS &amp; VMware Platform Supervisor (Basra)<br><br><br><p><b>"Belong, Connect, Grow, with KBR!</b></p><br><br><br><p><b>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</b></p><br><br><p><b>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets."</b></p><br><br><br><p><b>Position title: </b>IT HCS &amp; VMware Platform Supervisor</p><br><br><p><b>Position status: </b>Local</p><br><br><p><b>Position reports to: </b>IT DC Manager</p><br><br><p><b>Department: </b>IT</p><br><br><p><b>Rotation pattern: </b>14/14</p><br><br><br><p>Job purpose</p><br><br><br><ul><li>The IT HCS &amp; VMware Platform Supervisor is responsible for supervising the operation, administration, governance, and continuous improvement of the Huawei Cloud Stack (HCS) platform and related private or hybrid cloud services across the IT data center environment.</li><li>The role leads HCS platform support activities to ensure secure, available, scalable, and recoverable cloud services, while coordinating with infrastructure, network, security, application, vendor, and service management teams to meet business continuity and operational requirements.</li></ul><br><br><p>Duties and responsibilities</p><br><br><br><ul><li>Supervise daily administration of Huawei Cloud Stack services including ManageOne, FusionCompute, resource pools, projects or tenants, compute, storage, virtual networking, identity and access, monitoring, and platform health.</li><li>Lead and guide platform engineers and support teams in incident handling, service requests, change implementation, preventive maintenance, lifecycle upgrades, and compliance with approved procedures.</li><li>Monitor HCS capacity, utilization, performance, availability, licensing, quotas, and service levels; prepare forecasts and implement optimization plans for efficient resource usage.</li><li>Oversee integration of HCS with VMware platforms, enterprise storage, SAN or NAS connectivity, backup systems, Active Directory, DNS, networking, security, monitoring, and IT service management tools.</li><li>Ensure backup, replication, snapshot, restore, and disaster recovery processes are properly configured and tested; coordinate recovery exercises against approved RPO and RTO targets.</li><li>Review and approve technical change plans, method statements, risk assessments, rollback plans, patching activities, configuration baselines, and security hardening requirements.</li><li>Troubleshoot and supervise resolution of complex platform incidents by analyzing logs, alerts, performance data, and root causes; coordinate corrective actions with Huawei, vendors, and internal teams.</li><li>Maintain platform documentation, architecture diagrams, runbooks, SOPs, asset records, KPI reports, and continuous improvement actions; promote automation using PowerShell, PowerCLI, Python, APIs, or approved orchestration tools.</li></ul><br><p>Qualifications, Training &amp; Certifications</p><br><br><ul><li></li><li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li><li>At least one current professional certification in cloud computing, virtualization, systems infrastructure, storage, backup, or IT service management is required.</li><li>Huawei HCIP-Cloud Computing, HCIP-Cloud Service, or equivalent Huawei Cloud Stack professional certification is strongly preferred; HCIE-Cloud Computing is an advantage.</li><li>Huawei Cloud Stack administration, ManageOne, FusionCompute, FusionStorage, or HCS operations training is strongly preferred.</li><li>VMware Certified Professional - VCF Administrator, VVF Administrator, or Data Center Virtualization certification is preferred.</li><li>Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305 path) is an advantage for hybrid cloud responsibilities.</li><li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li><li>ITIL Foundation (current version) is preferred; service management, change management, or project coordination training is an advantage.</li><li>Veeam Certified Engineer Plus (VMCE+) or an equivalent enterprise backup and recovery certification is an advantage.</li><li>Strong knowledge of HCS operations, virtualization, storage, backup, disaster recovery, Windows and Linux systems, networking, security, monitoring, and automation scripting.</li><li>Strong leadership, professional communication, analytical troubleshooting, technical reporting, architecture documentation, and stakeholder coordination skills.</li></ul><br><p>Experience</p><br><br><ul><li>7-10 years of professional experience in cloud, virtualization, systems, data center, or enterprise infrastructure operations.</li><li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, ManageOne, FusionCompute, VMware, enterprise storage, backup, replication, and disaster recovery operations, including at least 2-3 years in a lead or supervisory role.</li></ul><p>Language proficiency, computer and software skills</p><br><br><br><ul><li>Core platforms and tools:</li></ul><ul><li>Huawei Cloud Stack, ManageOne, FusionCompute, FusionStorage, and HCS monitoring tools</li><li>VMware vSphere, vCenter, ESXi, VCF or VVF, templates, clusters, HA and DRS</li><li>SAN/NAS storage, backup and replication tools, PowerShell, PowerCLI, Python, APIs, monitoring platforms, and ITSM ticketing tools</li></ul><ul><li>English - upper intermediate or above (verbal and written)</li></ul><br><p>Skills</p><br><br><br><ul><li>Strong leadership and supervisory capability across HCS platform operations, incident response, change delivery, vendor coordination, and team workload management.</li><li>Advanced troubleshooting across HCS, virtualization, storage, backup, networking, security, and infrastructure services, with strong availability and risk awareness.</li><li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, audit findings, and service improvement plans within agreed service levels.</li><li>Strong documentation, reporting, automation, governance, and communication skills with readiness to support critical incidents, migrations, upgrades, and recovery activities.</li></ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Important Employment Information This role is located in Baghdad and will be hired through a third-party employment provider, as Atlas Copco does not maintain a legal entity or Customer Center in the country. While administrative processes such as contracts and payroll will be handled externally, your day-to-day operations will be fully connected to the Turkiye Customer Center, reporting to the Business Line Manager in Turkiye. Your role As an Area Sales Engineer, your mission is to develop sales and market our products in Baghdat Iraq by leveraging your technical expertise and understanding of customer needs. You will report to the Business Line Manager and work closely with product teams to ensure successful execution of sales strategies. You will: Establish and manage channel partners through the distribution network. Conduct market research and identify opportunities in the assigned region. Generate product requirements and determine regional specifications. Coordinate production timetables, pricing, and plans for product introduction. Develop marketing strategies and manage dealer relationships. Deliver product training and support after-sales activities. Drive sales for Portable Compressors, Handheld Tools, Generators, Pumps, and Light Towers and Aftermarket Products. To succeed, you will need You have: 3+ years of experience working as a Sales Engineer or in a similar technical-commercial role. A university degree in Engineering, Marketing, or Business Management (preferably mechanical, electrical, or industrial engineering) Non-negotiable skills: Strong technical know-how and marketing knowledge. Ability to develop and execute sales strategies, including dealer management and channel development. Fluency in English (written and verbal) and a valid local driving license. Preferred skills: Experience in market research and determining customer needs through data collection and analysis. Ability to recommend product scope, review specifications, and appraise new product ideas or packaging changes. Skilled in competitor analysis and defining product marketing communication objectives. Experience in preparing short- and long-term sales forecasts, special reports, and answering management requests. Ability to manage inventory turnover and product availability through forecasting and production schedule alignment. Expertise in pricing strategies using market research data and cost analysis for customized orders. Familiarity with digitalization tools and platforms for product development, sales, and marketing activities. Strong understanding of product management and value creation principles. Excellent presentation, communication, and relationship-building skills. Advanced computer skills (MS Office) and adaptability to new technologies. Additional responsibilities include: Regular dealer and end-user visits, product training, and after-sales support. Selling and promoting service products (e.g., maintenance parts, kits, lubricants). Building and maintaining strong business relationships with customers and distributors. Maintaining professional and technical knowledge by attending workshops, reviewing publications, and networking. Contributing to team efforts and performing other duties as directed by management. In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location This role is fully remote, enabling you to work from anywhere within the region of Baghdad, while being associated with our customer center in Turkiye.</span> </div>

<p>SRD Center is seeking qualified Leadership, Management and Communication Training Consultants for a short-term assignment in Erbil, Iraq. The assignment will support the design and delivery of an intensive three-day managerial training and communication programme targeting approximately 20 staff members with managerial and supervisory responsibilities. The programme aims to strengthen participants leadership, management, people-management, communication, decision-making, conflict-resolution and interpersonal competencies. The training will emphasize practical application, participatory learning and the use of realistic workplace scenarios. SRD Center welcomes applications from experienced trainers and consultants with expertise in one or more of the following areas: • Leadership and management development; • Behavioural competencies for line managers; • Managerial and organizational communication; • People management and staff development; • Conflict resolution and workplace dynamics; • Decision-making and problem solving; • Emotional intelligence and leadership resilience; • Change management; • Coaching, mentoring and performance management; • Team development and organizational effectiveness. Depending on the profiles of selected candidates, the assignment may be implemented by a Lead Trainer or by a small team of trainers with complementary areas of expertise. Tasks Selected consultant(s) may be responsible for some or all of the following tasks: • Review the assignment requirements and contribute to the design of a comprehensive three-day managerial training programme. • Develop a detailed training agenda and appropriate sequencing of training topics. • Develop session plans, presentations, participant handouts, practical exercises and other training materials. • Deliver high-quality, interactive training sessions for managers and supervisors. • Facilitate practical exercises, case studies, simulations, role plays, group discussions and workplace-based scenarios. • Apply adult-learning and participant-centred training methodologies. • Facilitate sessions on leadership styles, managerial responsibilities, team leadership, strategic thinking, accountability and building trust. • Strengthen participants' competencies in delegation, staff empowerment, coaching, mentoring, motivation and employee development. • Facilitate training on effective managerial communication, reporting lines, information sharing, active listening, constructive feedback and professional communication. • Address difficult conversations, workplace conflict, negotiation and positive workplace relationships. • Support participants to strengthen analytical decision-making, critical thinking, root-cause analysis, prioritization and problem-solving skills. • Facilitate learning related to emotional intelligence, self-awareness, empathy, relationship management and leadership resilience. • Address organizational change, managing resistance and maintaining staff engagement during periods of change. • Promote inclusive, collaborative and solution-oriented management practices. • Conduct pre- and post-training assessments, knowledge checks or other appropriate learning assessments. • Collect and analyse participant feedback on the effectiveness of the training. • Contribute to or prepare a concise post-training report documenting the activities delivered, participant feedback, assessment results, key observations and recommendations. • Coordinate with SRD Center before and during implementation to ensure the quality and timely delivery of the assignment. Qualifications Applicants should demonstrate the following qualifications and experience: • Advanced university degree in Business Administration, Management, Human Resources Management, Organizational Development, Psychology, Education, Social Sciences, or another relevant discipline. • Relevant professional qualifications, training certifications or accreditation in leadership development, management training, coaching, organizational development, human resources or related fields are an advantage. • Demonstrated professional experience in leadership, management and/or organizational development. • Proven experience designing and delivering leadership and management training programmes for managers and supervisors. • Strong knowledge and practical experience in one or more of the technical areas covered by the assignment, including leadership, people management, communication, conflict resolution, decision-making, emotional intelligence or change management. • Demonstrated ability to use interactive and participatory adult-learning methodologies. • Strong facilitation, presentation and interpersonal communication skills. • Experience developing training curricula, agendas, facilitator materials, presentations, exercises and participant learning resources. • Ability to facilitate practical case studies, simulations, role plays and problem-solving exercises. • Experience conducting training assessments and evaluating learning outcomes.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Advanced university degree in Business Administration, Management, Human Resources Management, Organizational Development, Psychology, Education, Social Sciences, or another relevant discipline. • Relevant professional qualifications, training certifications or accreditation in leadership development, management training, coaching, organizational development, human resources or related fields are an advantage. • Demonstrated professional experience in leadership, management and/or organizational development. • Proven experience designing and delivering leadership and management training programmes for managers and supervisors. • Strong knowledge and practical experience in one or more of the technical areas covered by the assignment, including leadership, people management, communication, conflict resolution, decision-making, emotional intelligence or change management. • Demonstrated ability to use interactive and participatory adult-learning methodologies. • Strong facilitation, presentation and interpersonal communication skills. • Experience developing training curricula, agendas, facilitator materials, presentations, exercises and participant learning resources. • Ability to facilitate practical case studies, simulations, role plays and problem-solving exercises. • Experience conducting training assessments and evaluating learning outcomes. • Experience working with NGOs, international NGOs, development organizations or international institutions is considered an advantage. • Previous professional or training experience in Iraq and/or the Kurdistan Region of Iraq is an advantage. • Ability and availability to undertake the assignment and deliver in-person training in Erbil, Iraq . • Strong organizational skills and ability to work effectively within a short implementation timeframe. • Excellent professional communication and report-writing skills.</p>

<p>WE ARE HIRING Head of Optics Department</p><p>For our client, a hospital specialized in ophthalmology and eye care.</p><p>Location: Baghdad</p><p>Salary: Starting from USD 1,500</p><p>Schedule: 5 days per week, 8 hours daily, rotating shifts, with on-call duties</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Optics, Optometry, or a related field</li><li>Minimum 5 years of relevant experience</li><li>Team supervision or department management experience</li><li>Strong leadership, sales, communication, and problem-solving skills</li><li>Good English proficiency</li></ul>

<p>Answer and transfer incoming calls promptly and professionally. Handle guest requests, inquiries, and messages received through the telephone system. Connect guests with the appropriate hotel departments and colleagues. Provide accurate information about hotel facilities, services, operating hours, and procedures. Manage wake-up call requests accurately and on time. Maintain confidentiality of guest information and telephone communications. Record and communicate guest messages accurately and promptly. Assist with emergency and priority calls in accordance with hotel procedures. Monitor and operate the hotel PBX telephone system efficiently. Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments when required. Follow proper telephone etiquette and hotel communication standards at all times. Maintain accurate records and logs related to telephone operations. Report any telephone system issues or technical problems to the relevant department. Handle guest complaints and requests professionally, escalating matters when necessary. Support the smooth operation of the Telephone Department and maintain a professional and welcoming tone in all interactions. Perform any other duties reasonably assigned by the supervisor or management.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent; a diploma or degree in Hospitality, Tourism, or a related field is an advantage. Previous experience as a PBX Operator, Telephone Operator, Guest Service Agent, or in a similar hotel position is preferred. Experience in a hotel or hospitality environment is an advantage. Good verbal communication and interpersonal skills. Professional and pleasant telephone manner. Good command of English; additional languages are an advantage. Ability to remain calm and professional when handling difficult or high-pressure situations. Strong attention to detail, particularly when recording messages and handling wake-up calls. Basic computer skills and the ability to operate telephone/PBX systems. Good organizational and multitasking skills. Ability to work effectively as part of a team. Willingness to work shifts, including weekends and public holidays. Strong commitment to guest satisfaction and service excellence.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>• Applying and following the client contractual QHSE obligations, PSGS’ QHSE policy and procedures.</p><p>• Maintaining the integrity of the ISO Management Documentation System and standards of ISO 9001, ISO 14001, ISO 22000, &amp; ISO 45001.</p><p>• Maintaining, repairing and installing plumbing and related fixtures and components, as well as appliances and trims.</p><p>• Repairing piping of various sizes and types.</p><p>• Checking safety equipment and replacing components such as washers, gaskets and filters.</p><p>• Inspecting, repairing or replacing pumps, valves and boiler systems.</p><p>• Monitoring work done by outside contractors for adherence to Plumbing Code Requirements and reporting back to direct manager.</p><p>• Installing supports and hangers for pipes, fixtures and equipment.</p><p>• Assembling and installing valves and fittings.</p><p>• Installing, repairing and maintaining water treatment equipment, piping and controls.</p><p>• Testing pipe systems and fixtures for leaks.</p><p>• Ensuring all installations, repairing and maintenance meet the requirements of the appropriate codes.</p><p>• Maintaining good relationship with the client to accomplish ongoing tasks in a timely manner.</p><p>• Ensuring all installations, repairs and maintenance meet environmental protection requirements.</p><p>• Maintaining appropriate service and repair records.</p><p>• Performing preventive/corrective maintenance and call-off activities on daily, weekly and monthly basis and ensuring that the company avoids any liquidated damages.</p><p>• Controlling the inventory for related equipment parts and supplies.</p><p>• Preparing Permit to Work and daily/weekly/monthly reports and sharing them with the management.</p><p>• Preparing estimation for call-off works and sharing it with the management.</p><p>• Coordinating with the client on regular basis for related works and assisting in completing the third-party request.</p><p>• Performing other duties as directed.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>·&nbsp;&nbsp;&nbsp;Diploma in Mechanical or Trade Certificate or a similar discipline</p><p>·&nbsp;&nbsp;&nbsp;5+ years in a similar role, Middle East experience preferred</p><p>·&nbsp;&nbsp;&nbsp;Must understand regulatory compliance and be able to maintain and submit any documentation required</p><p>·&nbsp;&nbsp;&nbsp;Fluent in English, Arabic is an added value</p><p>·&nbsp;&nbsp;&nbsp;Computer literate</p><p><br></p></div>

<p>Responsible of RNCs, BSCs, transport (IP &amp; microwave), CME/power maintenance in addition to Operation &amp; maintenance for all sites in area which including all bands 2G,3G &amp; LTE . Site configuration of parameters to follow RF requests, modify TR equipment s, and work on NET echo Field troubleshooting &amp; fix problem for TR microwave, RAN and CME/power. Support to the other department upon requests. Daily Check all BTS &amp; MW, CME clearance alarm, close TKT &amp; resolving and following up all pending issues. Acceptance and on-air new sites or expansions. Daily task O&amp;M follow up. follow up CME maintenance subcontractor. Team work &amp; CR implementations. Network performances &amp; KPI with outage follow up. Daily report to Cluster Supervisor.</p><p><strong>Desired Candidate Profile</strong></p><p>B.sc degree (Telecommunication Engineering or Electrical Engineering or equivalent degree). Graduate or 1-year experience. Having a Valid Engineers Union ID Card . Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change . Technical Competencies: Access Network Operations Network Monitoring Problem Solving Service Operations Center (SOC) Technical Writing and Reporting Troubleshooting &amp; Technical Problem Solving.</p>

<p>SRD Center is recruiting qualified Enumerators / Interviewers to support a large-scale field research assignment in Baghdad and Basra. The assignment will involve face-to-face quantitative interviews with potential migrants, internally displaced persons and other relevant respondent groups. Approximately 1,000 1,200 interviews will be conducted using a Computer-Assisted Personal Interviewing (CAPI) system. Enumerators will receive training on the questionnaire, sampling procedures, interviewing techniques, research ethics, informed consent, data protection, and use of the electronic data collection platform before beginning fieldwork.</p><p>Tasks: Enumerators / Interviewers will be responsible for:</p><ul><li>Participate fully in mandatory enumerator training.</li><li>Participate in questionnaire pre-testing and pilot interviews.</li><li>Become familiar with the questionnaire, respondent selection procedures, and survey methodology.</li><li>Conduct face-to-face interviews with selected respondents in assigned locations.</li><li>Administer questionnaires electronically using smartphones, tablets, or other CAPI devices.</li><li>Follow the sampling and respondent-selection procedures provided by the research team.</li><li>Explain the purpose of the research clearly and professionally to potential respondents.</li><li>Obtain informed consent before conducting interviews.</li><li>Ensure respondent privacy, confidentiality, and respectful treatment.</li><li>Accurately record respondents' answers without interpretation or alteration.</li><li>Ensure that all mandatory questions are completed correctly.</li><li>Review completed questionnaires before submission.</li><li>Upload survey data according to established procedures.</li><li>Maintain regular communication with the Field Coordinator/Supervisor.</li><li>Immediately report difficulties, refusals, safety concerns, or technical problems.</li><li>Participate in daily briefings and debriefings when required.</li><li>Respond to quality-control questions or requests for clarification from supervisors.</li><li>Follow all data protection, ethical, safeguarding, and confidentiality procedures.</li><li>Achieve agreed daily interview targets while maintaining data quality.</li><li>Perform other reasonable field research tasks assigned by the Field Coordinator.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma, university degree, or current university studies in social sciences, statistics, economics, business, development studies, sociology, or another relevant area. Relevant field experience may be considered in place of formal academic qualifications.</li><li>Previous experience conducting face-to-face surveys or interviews.</li><li>Experience using electronic/mobile data collection applications is strongly preferred.</li><li>Previous experience with KoboToolbox, ODK, SurveyCTO, or similar platforms is an advantage.</li><li>Ability to communicate effectively with people from different socio-economic and community backgrounds.</li><li>Good interpersonal and interviewing skills.</li><li>Ability to follow detailed instructions and survey protocols.</li><li>High level of attention to detail and accuracy.</li><li>Ability to work independently in the field while remaining accountable to supervisors.</li><li>Fluency in Arabic is required.</li><li>Ability to read and understand basic English instructions is an advantage.</li><li>Knowledge of the local context in Baghdad and/or Basra is strongly preferred.</li><li>Previous experience conducting surveys involving migrants, returnees, IDPs, youth, employment, livelihoods, or other vulnerable groups is an advantage.</li><li>Availability for training, pilot testing, and the full fieldwork period.</li><li>Commitment to confidentiality, neutrality, respectful conduct, and research ethics.</li></ul>

<p>SRD Center is seeking an experienced Field Coordinator / Survey Supervisor to support the implementation of a mixed-methods research assignment in Baghdad and Basra, Iraq. The research will include a quantitative survey of approximately 1,000 1,200 respondents, together with qualitative interviews and stakeholder engagement activities. The Field Coordinator / Survey Supervisor will be responsible for the day-to-day coordination and supervision of field data collection and will ensure that enumerators conduct interviews in accordance with the approved sampling methodology, questionnaire, ethical procedures, data protection requirements, and quality standards.</p><p>Tasks:</p><ul><li>Coordinate fieldwork activities in the assigned governorate(s).</li><li>Support the development of a detailed field implementation plan.</li><li>Assist in identifying appropriate field locations and respondent access strategies.</li><li>Support the recruitment and mobilisation of enumerators/interviewers.</li><li>Coordinate and participate in enumerator training.</li><li>Organise and supervise questionnaire pre-testing and pilot data collection.</li><li>Develop daily fieldwork schedules and assign enumerators to agreed locations.</li><li>Ensure that sampling instructions and respondent selection procedures are correctly implemented.</li><li>Supervise face-to-face/CAPI data collection.</li><li>Monitor enumerator performance and compliance with research protocols.</li><li>Conduct daily quality checks on completed questionnaires.</li><li>Identify missing, inconsistent, incomplete, or potentially unreliable data.</li><li>Provide immediate feedback and corrective guidance to enumerators.</li><li>Monitor progress against daily and overall sample targets.</li><li>Maintain appropriate records of field implementation and respondent coverage.</li><li>Coordinate with local stakeholders where necessary to facilitate safe and effective field access.</li><li>Ensure informed consent, confidentiality, anonymity, and data protection procedures are followed.</li><li>Escalate fieldwork challenges, risks, delays, or security concerns to the research management team.</li><li>Coordinate closely with quantitative research and data management staff.</li><li>Support qualitative interview scheduling where required.</li><li>Prepare regular progress updates on fieldwork implementation.</li><li>Contribute practical observations and contextual information to the research team.</li><li>Support final verification and closure of field activities.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree in social sciences, statistics, development studies, economics, sociology, political science, or another relevant discipline.</li><li>Demonstrated professional experience in supervising survey fieldwork in Iraq.</li><li>Strong experience managing teams of enumerators/interviewers.</li><li>Previous experience with large-scale household, socio-economic, migration, labour market, humanitarian, or similar surveys.</li><li>Experience using CAPI/mobile data collection systems such as KoboToolbox, ODK, SurveyCTO, CommCare, or similar platforms.</li><li>Good understanding of sampling procedures and field implementation protocols.</li><li>Demonstrated experience conducting field-level data quality control.</li><li>Knowledge of Baghdad and/or Basra and familiarity with local communities and institutional structures.</li><li>Ability to organise field logistics and manage multiple teams and locations.</li><li>Strong communication, coordination, and problem-solving skills.</li><li>Ability to work under pressure and meet daily data collection targets.</li><li>Fluency in Arabic is required.</li><li>Good English communication skills are desirable.</li><li>Experience working with migrants, IDPs, returnees, youth, or other potentially vulnerable populations is an advantage.</li><li>Commitment to confidentiality, research ethics, and responsible data management.</li></ul>

<p>SRD Center is recruiting qualified Enumerators / Interviewers to support a large-scale field research assignment in Baghdad and Basra. The assignment will involve face-to-face quantitative interviews with potential migrants, internally displaced persons and other relevant respondent groups. Approximately 1,000 1,200 interviews will be conducted using a Computer-Assisted Personal Interviewing (CAPI) system. Enumerators will receive training on the questionnaire, sampling procedures, interviewing techniques, research ethics, informed consent, data protection, and use of the electronic data collection platform before beginning fieldwork.</p><p>Tasks: Enumerators / Interviewers will be responsible for:</p><ul><li>Participate fully in mandatory enumerator training.</li><li>Participate in questionnaire pre-testing and pilot interviews.</li><li>Become familiar with the questionnaire, respondent selection procedures, and survey methodology.</li><li>Conduct face-to-face interviews with selected respondents in assigned locations.</li><li>Administer questionnaires electronically using smartphones, tablets, or other CAPI devices.</li><li>Follow the sampling and respondent-selection procedures provided by the research team.</li><li>Explain the purpose of the research clearly and professionally to potential respondents.</li><li>Obtain informed consent before conducting interviews.</li><li>Ensure respondent privacy, confidentiality, and respectful treatment.</li><li>Accurately record respondents' answers without interpretation or alteration.</li><li>Ensure that all mandatory questions are completed correctly.</li><li>Review completed questionnaires before submission.</li><li>Upload survey data according to established procedures.</li><li>Maintain regular communication with the Field Coordinator/Supervisor.</li><li>Immediately report difficulties, refusals, safety concerns, or technical problems.</li><li>Participate in daily briefings and debriefings when required.</li><li>Respond to quality-control questions or requests for clarification from supervisors.</li><li>Follow all data protection, ethical, safeguarding, and confidentiality procedures.</li><li>Achieve agreed daily interview targets while maintaining data quality.</li><li>Perform other reasonable field research tasks assigned by the Field Coordinator.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications:</h2><p>Candidates should have:</p><ul><li>Diploma, university degree, or current university studies in social sciences, statistics, economics, business, development studies, sociology, or another relevant area. Relevant field experience may be considered in place of formal academic qualifications.</li><li>Previous experience conducting face-to-face surveys or interviews.</li><li>Experience using electronic/mobile data collection applications is strongly preferred.</li><li>Previous experience with KoboToolbox, ODK, SurveyCTO, or similar platforms is an advantage.</li><li>Ability to communicate effectively with people from different socio-economic and community backgrounds.</li><li>Good interpersonal and interviewing skills.</li><li>Ability to follow detailed instructions and survey protocols.</li><li>High level of attention to detail and accuracy.</li><li>Ability to work independently in the field while remaining accountable to supervisors.</li><li>Fluency in Arabic is required.</li><li>Ability to read and understand basic English instructions is an advantage.</li><li>Knowledge of the local context in Baghdad and/or Basra is strongly preferred.</li><li>Previous experience conducting surveys involving migrants, returnees, IDPs, youth, employment, livelihoods, or other vulnerable groups is an advantage.</li><li>Availability for training, pilot testing, and the full fieldwork period.</li><li>Commitment to confidentiality, neutrality, respectful conduct, and research ethics.</li></ul>

<p>Responsible of RNCs, BSCs, transport (IP &amp; microwave), CME/power maintenance in addition to Operation &amp; maintenance for all sites in area which including all bands 2G,3G &amp; LTE . Site configuration of parameters to follow RF requests, modify TR equipment s, and work on NET echo Field troubleshooting &amp; fix problem for TR microwave, RAN and CME/power. Support to the other department upon requests. Daily Check all BTS &amp; MW, CME clearance alarm, close TKT &amp; resolving and following up all pending issues. Acceptance and on-air new sites or expansions. Daily task O&amp;M follow up. follow up CME maintenance subcontractor. Team work &amp; CR implementations. Network performances &amp; KPI with outage follow up. Daily report to Cluster Supervisor.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>B.sc degree (Telecommunication Engineering or Electrical Engineering or equivalent degree).</li><li>Graduate or 1-year experience.</li><li>Having a Valid Engineers Union ID Card .</li></ul><p>Behavioral Competencies: Delivering Results &amp; Fostering Ownership Building Customer Value Networking &amp; Influencing Collaboratively Leading Teams Driving Change .</p><p>Technical Competencies: Access Network Operations Network Monitoring Problem Solving Service Operations Center (SOC) Technical Writing and Reporting Troubleshooting &amp; Technical Problem Solving.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible of RNCs, BSCs, transport (IP &amp; Microwave), CME/power maintenance in addition to Operation &amp; maintenance for all sites in area which including all bands 2G,3G &amp; LTE.</p><p>1-Site configuration of parameters to follow RF requests, modify TR equipment s, and work on NET echo</p><p>2-Field troubleshooting &amp; fix problem for both TR Microwave, RAN and CME/Power.</p><p>3-Support to the other department upon requests.</p><p>4-Daily Check all BTS &amp; MW, CME clearance alarm, close TKT &amp; resolving and following up all pending issues.</p><p>5-Acceptance and on-air new sites or expansions.</p><p>6-Daily task O&amp;M follow up.</p><p>7- follow up CME maintenance subcontractor</p><p>8-Team work &amp; CR implementations.</p><p>9-Network performances &amp; KPI with outage follow up.</p><p>10-Daily report to Cluster Supervisor.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>B.sc degree (Telecommunication Engineering or Electrical Engineering or equivalent degree).</b><br><b>3-5 years experience</b><br><b>Having a valid Engineer's union ID Card</b><br><br><b>Behavioral Competencies:</b><br></p><ul><li>Delivering Results &amp; Fostering Ownership</li><li>Building Customer Value</li><li>Networking &amp; Influencing Collaboratively</li><li>Leading Teams</li><li>Driving Change</li></ul><br><b>Technical Competencies:</b><br><ul><li>Access Network Operations</li><li>Network Monitoring</li><li>Problem Solving</li><li>Service Operations Center (SOC)</li><li>Technical Writing and Reporting</li><li>Troubleshooting &amp; Technical Problem Solving</li></ul><p></p></section>