وظائف موظف حجز تذاكر طيران

<p>The Front Office Agent is responsible for providing professional, friendly, and efficient service to hotel guests throughout their stay. The position involves managing guest check-in and check-out, handling reservations and inquiries, processing payments, responding to guest requests, and ensuring a positive guest experience in accordance with the hotel's standards and policies.</p><p>Key Responsibilities</p><ul><li>Welcome and greet guests in a warm, professional, and courteous manner.</li><li>Perform guest check-in and check-out procedures accurately and efficiently.</li><li>Verify guest identification and registration information in accordance with hotel policies and applicable local requirements.</li><li>Handle room assignments, key cards, and guest requests.</li><li>Process cash, credit card, and other approved payment transactions accurately.</li><li>Provide guests with information about hotel facilities, services, room rates, operating hours, and local attractions.</li><li>Handle telephone calls, emails, and guest inquiries professionally.</li><li>Manage reservations, cancellations, modifications, and room availability when required.</li><li>Maintain accurate guest records and update information in the hotel's Property Management System (PMS).</li><li>Respond promptly and professionally to guest complaints and service requests, escalating issues to the supervisor or manager when necessary.</li><li>Coordinate with Housekeeping, Maintenance, Food &amp; Beverage, Security, and other departments to ensure smooth guest service.</li><li>Monitor room status and communicate relevant information to the appropriate departments.</li><li>Prepare and maintain accurate shift reports, cash reports, and other required front office documentation.</li><li>Follow hotel procedures related to cash handling, guest confidentiality, security, and emergency situations.</li><li>Maintain a clean, organized, and professional front desk area.</li><li>Promote hotel services and facilities when appropriate and support the achievement of departmental revenue targets.</li><li>Ensure compliance with hotel policies, service standards, and applicable Iraqi regulations.</li><li>Perform other duties and responsibilities assigned by the Front Office Manager or management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>The Front Office Agent is responsible for providing professional, friendly, and efficient service to hotel guests throughout their stay. The position involves managing guest check-in and check-out, handling reservations and inquiries, processing payments, responding to guest requests, and ensuring a positive guest experience in accordance with the hotel's standards and policies.</p><p>Key Responsibilities</p><ul><li>Welcome and greet guests in a warm, professional, and courteous manner.</li><li>Perform guest check-in and check-out procedures accurately and efficiently.</li><li>Verify guest identification and registration information in accordance with hotel policies and applicable local requirements.</li><li>Handle room assignments, key cards, and guest requests.</li><li>Process cash, credit card, and other approved payment transactions accurately.</li><li>Provide guests with information about hotel facilities, services, room rates, operating hours, and local attractions.</li><li>Handle telephone calls, emails, and guest inquiries professionally.</li><li>Manage reservations, cancellations, modifications, and room availability when required.</li><li>Maintain accurate guest records and update information in the hotel's Property Management System (PMS).</li><li>Respond promptly and professionally to guest complaints and service requests, escalating issues to the supervisor or manager when necessary.</li><li>Coordinate with Housekeeping, Maintenance, Food &amp; Beverage, Security, and other departments to ensure smooth guest service.</li><li>Monitor room status and communicate relevant information to the appropriate departments.</li><li>Prepare and maintain accurate shift reports, cash reports, and other required front office documentation.</li><li>Follow hotel procedures related to cash handling, guest confidentiality, security, and emergency situations.</li><li>Maintain a clean, organized, and professional front desk area.</li><li>Promote hotel services and facilities when appropriate and support the achievement of departmental revenue targets.</li><li>Ensure compliance with hotel policies, service standards, and applicable Iraqi regulations.</li><li>Perform other duties and responsibilities assigned by the Front Office Manager or management.</li></ul>

<p>Section Head, Security Standards, Quality Assurance & Compliance (HoSQC) The post holder is responsible for the daily management of the Standards, Quality Assurance & Compliance (SQC) team, and supporting the Head of Security Operations Support (HoSOS). This is a key role and includes ensuring that all Security Business Unit Departments and Sections adhere to external regulations, laws, and internal policies; identifying and rectifying non-compliance issues through audits; ensuring that processes, products, and services consistently meet AvSec quality standards and preventing defects through systematic activities and continuous improvement. A solid knowledge of compliance, audit and quality assurance systems and processes is vital, along with the ability to forge relationships with other sub departments and when required, the airport directorate, agencies and external stakeholders. Key Areas of Responsibility: a) Leadership: Lead and manage the Standards, Quality Assurance and Compliance Section and its team of staff members. b) Security provision: To ensure the airport’s security operations meet international standards, comply with ICAO Annex 17, IATA security protocols, and ICAA regulations, while embedding quality assurance, and compliance oversight into all security functions. c) Security Standards Development: Define and maintain security operational standards across passenger screening, baggage handling, cargo security access control. Align security procedures with ICAO, IATA and ICAA requirements. Maintain the library of SEC documentation, and develop and update programs, Manuals, Plans and SOPs for security functions as required. d) Quality Assurance: Establish & manage a Security Quality Management System. Conduct audits, inspections and performance reviews of security checkpoints, K9 Units and surveillance systems. Monitor security service delivery against Key Point Indicators (KPIs) and international benchmarks. Implement corrective & preventative measures to address deficiencies. e) Compliance Oversight: Ensure compliance with aviation security regulations, including ICAO Annex 17 and national directives. Liaise with ICAA and international regulators during inspections and certifications. Maintain documentation and evidence for regulatory audits and certifications. Report compliance risks and mitigation strategies to the Security Headquarters. f) Risk & Incident Integration: Collaborate with the Airport Safety Management System (SMS) and utilize the Security Management System (SeMS) to integrate security compliance findings into risk assessments. Support incident investigations (e.g. security breaches, prohibited items, etc.) and embed lessons learned into revised standards. g) Training Awareness: Liaise with the Security Training Team and develop training modules on security standards, compliance and quality assurance for airport security staff. Promote a culture of vigilance, compliance and continuous improvement. Undertake training delivery in support of the Security Training Team, as required. h) SQC Reporting: Prepare structured reports with clear recommendations and highlight compliance risks with mitigation strategies.</p><p>Education: National Level 3 AvSec Manager or equivalent, Quality Assurance, Auditing or a related field, ISO 9001 Quality Management System Certification or equivalent, Managing Safely (IOSH) or equivalent, Possess an AvSec Training qualification. Experience: Applicant must have an aviation background in quality assurance, compliance & audit roles. Minimum of 2 years in an Aviation security management role with domestic and/or international experience. Experience of operating in post conflict, multicultural & low infrastructure environments. Minimum of 3 years working within an airport and/or other highly regulated, physical security-based establishment Computer Skills: Knowledgeable in Microsoft Office suit (user´s perspective) and able to manage other specific project/management software, provided the adequate training. Language Skills: Solid knowledge and command of written and spoken English. Arabic language skills are desirable. Training Requirements: Have experience in training delivery in an airport environment. Behavioral Competencies: • Excellent leadership and team management skills. • Driving Change and continuous improvement. • Strong communication and interpersonal abilities. • Decision-making and problem-solving aptitude under pressure. • Customer-focused with a commitment to service excellence. • Networking, collaborative approach and stakeholders’ engagement and negotiation. • Conflict resolution and negotiation skills. • Delivering Results & Fostering Ownership. • High level of integrity and ethical standards. Technical Competencies: • ICAO Aviation Safety & Security regulations & procedures. • Knowledge of Security Management System (SeMS) principles & practices. • Expertise in compliance monitoring, risk assessment and audit processes for security operations. • Data Analysis from audits, inspections, incident reports. • Audit techniques and use of audit software tools. • Expertise in developing, implementing & maintaining QMS in accordance with ISO 9001 standards. • Risk Management – identification of risks and developing strategies to mitigate those risks. • Strong communication and reporting skills. • Training design and delivery skill sets. • Standards Development.</p>

<p>The post holder is responsible for the daily management of the Standards, Quality Assurance & Compliance (SQC) team, and supporting the Head of Security Operations Support (HoSOS). This is a key role and includes ensuring that all Security Business Unit Departments and Sections adhere to external regulations, laws, and internal policies; identifying and rectifying non-compliance issues through audits; ensuring that processes, products, and services consistently meet AvSec quality standards and preventing defects through systematic activities and continuous improvement. A solid knowledge of compliance, audit and quality assurance systems and processes is vital, along with the ability to forge relationships with other sub departments and when required, the airport directorate, agencies and external stakeholders. Key Areas of Responsibility: a) Leadership: Lead and manage the Standards, Quality Assurance and Compliance Section and its team of staff members. b) Security provision: To ensure the airport’s security operations meet international standards, comply with ICAO Annex 17, IATA security protocols, and ICAA regulations, while embedding quality assurance, and compliance oversight into all security functions. c) Security Standards Development: Define and maintain security operational standards across passenger screening, baggage handling, cargo security access control. Align security procedures with ICAO, IATA and ICAA requirements. Maintain the library of SEC documentation, and develop and update programs, Manuals, Plans and SOPs for security functions as required. d) Quality Assurance: Establish & manage a Security Quality Management System. Conduct audits, inspections and performance reviews of security checkpoints, K9 Units and surveillance systems. Monitor security service delivery against Key Point Indicators (KPIs) and international benchmarks. Implement corrective & preventative measures to address deficiencies. e) Compliance Oversight: Ensure compliance with aviation security regulations, including ICAO Annex 17 and national directives. Liaise with ICAA and international regulators during inspections and certifications. Maintain documentation and evidence for regulatory audits and certifications. Report compliance risks and mitigation strategies to the Security Headquarters. f) Risk & Incident Integration: Collaborate with the Airport Safety Management System (SMS) and utilize the Security Management System (SeMS) to integrate security compliance findings into risk assessments. Support incident investigations (e.g. security breaches, prohibited items, etc.) and embed lessons learned into revised standards. g) Training Awareness: Liaise with the Security Training Team and develop training modules on security standards, compliance and quality assurance for airport security staff. Promote a culture of vigilance, compliance and continuous improvement. Undertake training delivery in support of the Security Training Team, as required. h) SQC Reporting: Prepare structured reports with clear recommendations and highlight compliance risks with mitigation strategies.</p><p>Education: National Level 3 AvSec Manager or equivalent, Quality Assurance, Auditing or a related field, ISO 9001 Quality Management System Certification or equivalent, Managing Safely (IOSH) or equivalent, Possess an AvSec Training qualification. Experience: Applicant must have an aviation background in quality assurance, compliance & audit roles. Minimum of 2 years in an Aviation security management role with domestic and/or international experience. Experience of operating in post conflict, multicultural & low infrastructure environments. Minimum of 3 years working within an airport and/or other highly regulated, physical security-based establishment Computer Skills: Knowledgeable in Microsoft Office suit (user´s perspective) and able to manage other specific project/management software, provided the adequate training. Language Skills: Solid knowledge and command of written and spoken English. Arabic language skills are desirable. Training Requirements: Have experience in training delivery in an airport environment. Behavioral Competencies: • Excellent leadership and team management skills. • Driving Change and continuous improvement. • Strong communication and interpersonal abilities. • Decision-making and problem-solving aptitude under pressure. • Customer-focused with a commitment to service excellence. • Networking, collaborative approach and stakeholders’ engagement and negotiation. • Conflict resolution and negotiation skills. • Delivering Results & Fostering Ownership. • High level of integrity and ethical standards. Technical Competencies: • ICAO Aviation Safety & Security regulations & procedures. • Knowledge of Security Management System (SeMS) principles & practices. • Expertise in compliance monitoring, risk assessment and audit processes for security operations. • Data Analysis from audits, inspections, incident reports. • Audit techniques and use of audit software tools. • Expertise in developing, implementing & maintaining QMS in accordance with ISO 9001 standards. • Risk Management – identification of risks and developing strategies to mitigate those risks. • Strong communication and reporting skills. • Training design and delivery skill sets. • Standards Development.</p>

<p><h4>Company description</h4> <p>Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.</p> <h4>Job description</h4> <p>We're looking for a professional and enthusiastic hostess to join our hospitality team in Baghdad, Iraq. In this role, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere while managing front-of-house operations with excellence. As a hostess, you will greet guests with genuine warmth, manage reservations efficiently, and coordinate seamlessly with our team to ensure every guest receives exceptional service and a memorable experience.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Greet guests with genuine warmth and professionalism, creating a welcoming atmosphere that reflects our organization's commitment to hospitality excellence</li> <li>Manage reservation systems and optimize table assignments to maximize seating efficiency while ensuring guest satisfaction</li> <li>Handle phone inquiries, manage waitlists, and coordinate guest flow throughout service periods with attention to detail</li> <li>Assist guests with inquiries and concerns using empathy and problem-solving skills, resolving issues promptly and professionally</li> <li>Coordinate with management, servers, and kitchen staff to ensure seamless communication and operational efficiency</li> <li>Maintain accurate records of reservations, special requests, and guest preferences to enhance personalized service</li> <li>Monitor and uphold cleanliness and organization standards at the host stand and entrance areas</li> <li>Assist with special events, private dining arrangements, and group reservations as needed</li> <li>Support team members in a collaborative manner, contributing to a positive and inclusive work environment</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Exceptional communication and interpersonal skills with a customer-focused mindset</li> <li>Strong organizational and multitasking abilities in a fast-paced environment</li> <li>Excellent problem-solving and conflict resolution skills</li> <li>Professional demeanor with a friendly and empathetic approach to guest interactions</li> <li>High school diploma or equivalent</li> <li>Fluency in English; Arabic language proficiency is highly desirable for the Baghdad location</li> <li>Knowledge of hospitality industry standards and best practices</li> <li>Ability to work flexible hours, including evenings, weekends, and holidays as required</li> <li>Strong attention to detail and ability to customize guest experiences based on individual preferences</li> <li>Demonstrated ability to remain resilient and organized under pressure</li> </ul> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p>Job specification: The postholder plays a critical role in the readiness of Canines. He/She is the lead in overseeing canine operations, and ensuring K9 readiness, compliance with MOI K9 Training & Evaluation Directorate and aviation security standards, and effective deployment of K9 teams to check points for screening and patrols where required. The post holder works directly for the Head of the K9 Unit in managing the daily operations, canine logistics, and closely with the K9 Training Team in ensuring that all handlers and K9s are fully trained, certified and operationally effective. He/She works with the Unit Veterinarian in overseeing canine welfare, daily nutrition and daily kenneling activities. Finally, to support the Head of K9 Unit in liaising with regulatory authorities and ensuring compliance with the MOI Directorate of Training & Evaluation with Veterinary and Technical compliance standards required for certification, through drills, exercises and evaluations. Key Areas of Responsibility: a) Operational Oversight : • Supervise daily activities of K9 handlers and dogs across EDD and NDD teams. • Plan and coordinate deployment schedules for detection operations across all checkpoints. • Coordinate with airport security, and where necessary customs, and law enforcement for joint operations. • Ensure compliance with safety protocols and operational standards. • Ensure optimal rotation and rest schedules for dogs and handlers. b) Training & Development Support : • Coordinate schedules with the K9 Training staff for regular training sessions for EDD and NDD teams, including simulated threat scenarios. • Work with the K9 Training Staff to evaluate performance and readiness of K9 teams. • Implement continuous improvement strategies for detection accuracy. • Work with the Head of K9 Unit and the K9 Training staff to implement corrective training plans and maintain certification standards. c) Translation & Liaison Duties : • Translate operational briefings, SOPs, incident reports, and communications between multilingual teams. • Act as liaison and facilitate communication between international management/supervisors, local handlers, and airport authorities. • Ensure accurate real-time interpretation during joint operations, inspections, audits and emergency responses. d) Canine Welfare & Logistics : • Ensure proper nutrition, rest, and psychological well-being of dogs. • Monitor health, nutrition, and veterinary care schedules of all canine assets. • Coordinate with procurement for replenishment and upgrades. e) Administrative & Reporting : • Prepare mission reports, incident logs, and performance reviews. • Assist Head of K9 Unit in budget planning and procurement for K9 operations. f) Compliance & Policy Enforcement & Documentation : • Enforce SOPs are related to canine deployment, search protocols, and handler conduct. • Ensure adherence to international standards for detection dog use. • Monitor legal and ethical guidelines in narcotics and explosives detection. • Ensure adherence to Iraqi Civil Aviation Authority, MOI and international K9 deployment standards. • Maintain detailed logs of canine activity, detection results, and incident reports. • Assist Head of K9 Unit in preparation of monthly performance summaries and submit them to SEC Headquarters. g) Emergency Response & Incident Management : • Lead K9 response during bomb threats, suspicious packages, or narcotics interceptions. • Liaise with emergency services and provide translated briefings during crises. • Document and debrief all incidents for legal and operational review.</p><p>Education • Certifications in explosive detection, narcotics detection (essential). • Certifications in K9 Supervisory & Training (essential). • Canine handling & detection techniques (essential). • Managing Safely (IOSH) or equivalent (desirable). Experience • Applicant should preferably have proven supervisory experience in law enforcement or military K9 Units. • Minimum of 5-7 years in a K9 operations (EDD & NDD) role with domestic and international experience, preferably in airport or border security. • Experience of liaising with K9 Regulatory & Training authorities. • Experience of operating in post conflict, multicultural & low infrastructure environments. Computer Skills • Knowledgeable in Microsoft Office suit (user´s perspective) and able to manage other specific project/management software, provided the adequate training. Language Skills • Solid knowledge and command of written and spoken English (essential) and Arabic (essential). Training Requirements • Experience in delivery of K9 Training for EDD and/or NDD.</p>

<p>Job specification: The postholder plays a critical role in the readiness of Canines. He/She is the lead in overseeing canine operations, and ensuring K9 readiness, compliance with MOI K9 Training & Evaluation Directorate and aviation security standards, and effective deployment of K9 teams to check points for screening and patrols where required. The post holder works directly for the Head of the K9 Unit in managing the daily operations, canine logistics, and closely with the K9 Training Team in ensuring that all handlers and K9s are fully trained, certified and operationally effective. He/She works with the Unit Veterinarian in overseeing canine welfare, daily nutrition and daily kenneling activities. Finally, to support the Head of K9 Unit in liaising with regulatory authorities and ensuring compliance with the MOI Directorate of Training & Evaluation with Veterinary and Technical compliance standards required for certification, through drills, exercises and evaluations. Key Areas of Responsibility: a) Operational Oversight : • Supervise daily activities of K9 handlers and dogs across EDD and NDD teams. • Plan and coordinate deployment schedules for detection operations across all checkpoints. • Coordinate with airport security, and where necessary customs, and law enforcement for joint operations. • Ensure compliance with safety protocols and operational standards. • Ensure optimal rotation and rest schedules for dogs and handlers. b) Training & Development Support : • Coordinate schedules with the K9 Training staff for regular training sessions for EDD and NDD teams, including simulated threat scenarios. • Work with the K9 Training Staff to evaluate performance and readiness of K9 teams. • Implement continuous improvement strategies for detection accuracy. • Work with the Head of K9 Unit and the K9 Training staff to implement corrective training plans and maintain certification standards. c) Translation & Liaison Duties : • Translate operational briefings, SOPs, incident reports, and communications between multilingual teams. • Act as liaison and facilitate communication between international management/supervisors, local handlers, and airport authorities. • Ensure accurate real-time interpretation during joint operations, inspections, audits and emergency responses. d) Canine Welfare & Logistics : • Ensure proper nutrition, rest, and psychological well-being of dogs. • Monitor health, nutrition, and veterinary care schedules of all canine assets. • Coordinate with procurement for replenishment and upgrades. e) Administrative & Reporting : • Prepare mission reports, incident logs, and performance reviews. • Assist Head of K9 Unit in budget planning and procurement for K9 operations. f) Compliance & Policy Enforcement & Documentation : • Enforce SOPs are related to canine deployment, search protocols, and handler conduct. • Ensure adherence to international standards for detection dog use. • Monitor legal and ethical guidelines in narcotics and explosives detection. • Ensure adherence to Iraqi Civil Aviation Authority, MOI and international K9 deployment standards. • Maintain detailed logs of canine activity, detection results, and incident reports. • Assist Head of K9 Unit in preparation of monthly performance summaries and submit them to SEC Headquarters. g) Emergency Response & Incident Management : • Lead K9 response during bomb threats, suspicious packages, or narcotics interceptions. • Liaise with emergency services and provide translated briefings during crises. • Document and debrief all incidents for legal and operational review.</p><p>Education • Certifications in explosive detection, narcotics detection (essential). • Certifications in K9 Supervisory & Training (essential). • Canine handling & detection techniques (essential). • Managing Safely (IOSH) or equivalent (desirable). Experience • Applicant should preferably have proven supervisory experience in law enforcement or military K9 Units. • Minimum of 5-7 years in a K9 operations (EDD & NDD) role with domestic and international experience, preferably in airport or border security. • Experience of liaising with K9 Regulatory & Training authorities. • Experience of operating in post conflict, multicultural & low infrastructure environments. Computer Skills • Knowledgeable in Microsoft Office suit (user´s perspective) and able to manage other specific project/management software, provided the adequate training. Language Skills • Solid knowledge and command of written and spoken English (essential) and Arabic (essential). Training Requirements • Experience in delivery of K9 Training for EDD and/or NDD.</p>

<p>We are seeking a professional, friendly, and well-organized female Receptionist to join our team in Iraq, Karbala. The successful candidate will be responsible for welcoming guests, handling inquiries, managing reservations, and ensuring a positive experience for every visitor.</p><p>Key Responsibilities:</p><ul><li>Welcome guests and assist them in a polite and professional manner.</li><li>Manage check-in and check-out procedures.</li><li>Answer telephone calls, emails, and guest inquiries.</li><li>Handle reservations, cancellations, and booking updates.</li><li>Provide accurate information about available services and facilities.</li><li>Process payments and issue receipts or invoices.</li><li>Maintain accurate guest records and reception reports.</li><li>Coordinate with housekeeping, maintenance, and other departments.</li><li>Respond promptly to guest requests and complaints.</li><li>Keep the reception area clean, organized, and presentable.</li><li>Follow company policies, security procedures, and confidentiality requirements.</li><li>Perform other administrative duties as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience as a receptionist, preferably in a hotel or hospitality environment.</p><p>Excellent communication and customer-service skills.</p><p>Professional appearance and positive attitude.</p><p>Good computer skills and knowledge of Microsoft Office.</p><p>Ability to work under pressure and handle several tasks at once.</p><p>Strong organizational and problem-solving skills.</p><p>Fluency in Arabic and English is preferred.</p><p>Flexibility to work different shifts, weekends, and public holidays.</p>

<p>Job Specification • Act as the primary liaison and first point of contact for ATC, RFF, Ground Handling Agents, Airlines, Engineering, and external stakeholders on all airside operational matters during the shift, escalating to the Head of Airside Operations where required. • Ensure strict enforcement of Airside Driving Regulations (ADR), Apron Discipline, and all active Airside Driving Permits (ADP) and Airside Vehicle Permits (AVP) throughout the shift; direct shift inspectors to act on violations and authorize the issuance of Non-Compliance Notices (NCN). • Coordinate and direct Wildlife Hazard Management activities during the shift, ensuring that wildlife observations are reported, logged, and acted upon in accordance with the Wildlife Hazard Management Plan, and that the runway and movement area remain safe for operations. • Oversee apron safety and operational discipline across all apron zones, including monitoring of ground handling activities, FOD prevention, fuel safety compliance, and resolution of apron. • Authorize and oversee emergency and contingency responses for airside-specific incidents during the shift — including runway/taxiway incursions, ground handling accidents, FOD alerts, fuel spills, airside vehicle accidents, and wildlife strikes — in accordance with the Airport Emergency Plan (AEP) and Airside Operations contingency procedures. • Complete, review, and submit comprehensive shift log reports capturing all significant events, incidents, operational decisions taken, and handover notes for each shift, ensuring accurate and auditable records for the Head of Airside Operations. • Conduct or delegate shift airside inspections of the movement area, apron, perimeter roads, and active worksites, ensuring compliance with ICAO Annex 14 standards, aerodrome certification requirements, and airport operational procedures. • Represent Airside Operations in real-time coordination calls, Airside Operations Room meetings, and pre/post-flight briefings during the shift as required. Human and Technical Resources • Direct and coordinate the full complement of Airside Operations shift staff across all sections for the duration of the shift, ensuring appropriate task allocation, coverage of all operational zones, and staff welfare. • Utilize the available management systems, stand planning tools, NOTAM databases, radio communication systems, and CCTV/surveillance platforms to maintain real-time situational awareness and operational control throughout the shift. • Ensure all shift operational vehicles and equipment are serviceable and deployed effectively; report unserviceable assets to the Head of Airside Operations and Engineering for immediate action. Planning and Programme • Review and brief all shift staff on the daily flight programme, scheduled airside works, active NOTAMs, planned closures, and any regulatory or safety advisories at shift commencement. • Contribute shift-level observations and operational data to the continuous improvement of Airside Operations procedures, SOPs, and contingency plans by providing structured feedback to the Head of Airside Operations. Core Operational Activities • Execute structured shift start and shift end handovers, ensuring all active permits, incidents, NOTAMs, ongoing works, and outstanding actions are clearly communicated and transferred to the incoming duty manager. • Authorize real-time operational decisions including temporary runway/taxiway restrictions, emergency equipment pre-positioning, and suspension of airside work activities when safety is at risk. • Coordinate the activation and stand-down of airside emergency responses for airside-specific incidents, ensuring all relevant parties (ATC, RFF, Ground Handlers, Engineering, airside operations team) are notified and deployed in accordance with the AEP. • Monitor and enforce FOD (Foreign Object Debris/Damage) prevention programmes across all apron and movement area zones, directing FOD inspections and ensuring immediate clearance of any identified debris. Human Resources Management • Provide direct line management, mentoring, and performance evaluation for all operational shift subordinates in alignment with the airport HR and competency framework. • Manage leave planning, duty rosters, and workforce scheduling to ensure continuous, uninterrupted operational coverage of all shift functions. • Identify training and career development opportunities for Operations Section staff and foster a safety-first, accountability-driven team culture.</p><p>Education • Bachelor's Degree, (Preferably in Aviation Management, Airport Operations, Aeronautical Science) Engineering, or a related discipline from a recognized institution. • A post-graduate qualification or diploma in Aviation/Airport Management is an added advantage) Experience • Minimum 6 years of progressive experience in airport airside operations, of which at least 2 years must be in a supervisory or senior Operational role with demonstrated shift management responsibility. • Proven experience in apron management, movement area operations, airside safety enforcement, and emergency/contingency coordination. • Experience across multiple Airside Operational functions is highly desirable. Computer Skills • Professional knowledge of Microsoft Suite (especially Word, PowerPoint and Excel) (Essential) • Demonstrated competency with various Airport Operations Management Systems (AODB, FIDS, stand planning tools), NOTAM databases, radio communication systems, and airside surveillance/CCTV platforms. Language Skills • English: solid written and spoken proficiency (Essential). English Language Proficiency - Minimum ICAO Level 4 or equivalent • Arabic: working proficiency (Desirable). Training Requirements • ICAO Annex 14 – Aerodromes (Essential). • ICAO Safety Management System (SMS) – ICAO-recognized institute (Essential). • Coordination of Emergency Response (Aerodrome Emergency Planning) (Essential). • Airside Driving Permit / Airside Driving Assessor certification (Highly Desirable). • Aerodrome Wildlife Hazard Management (Highly Desirable). • FOD Prevention Programme certification (Highly Desirable). • First Aid / Basic Life Support (Desirable).</p>

<p>Job Specification • Act as the primary liaison and first point of contact for ATC, RFF, Ground Handling Agents, Airlines, Engineering, and external stakeholders on all airside operational matters during the shift, escalating to the Head of Airside Operations where required. • Ensure strict enforcement of Airside Driving Regulations (ADR), Apron Discipline, and all active Airside Driving Permits (ADP) and Airside Vehicle Permits (AVP) throughout the shift; direct shift inspectors to act on violations and authorize the issuance of Non-Compliance Notices (NCN). • Coordinate and direct Wildlife Hazard Management activities during the shift, ensuring that wildlife observations are reported, logged, and acted upon in accordance with the Wildlife Hazard Management Plan, and that the runway and movement area remain safe for operations. • Oversee apron safety and operational discipline across all apron zones, including monitoring of ground handling activities, FOD prevention, fuel safety compliance, and resolution of apron. • Authorize and oversee emergency and contingency responses for airside-specific incidents during the shift — including runway/taxiway incursions, ground handling accidents, FOD alerts, fuel spills, airside vehicle accidents, and wildlife strikes — in accordance with the Airport Emergency Plan (AEP) and Airside Operations contingency procedures. • Complete, review, and submit comprehensive shift log reports capturing all significant events, incidents, operational decisions taken, and handover notes for each shift, ensuring accurate and auditable records for the Head of Airside Operations. • Conduct or delegate shift airside inspections of the movement area, apron, perimeter roads, and active worksites, ensuring compliance with ICAO Annex 14 standards, aerodrome certification requirements, and airport operational procedures. • Represent Airside Operations in real-time coordination calls, Airside Operations Room meetings, and pre/post-flight briefings during the shift as required. Human and Technical Resources • Direct and coordinate the full complement of Airside Operations shift staff across all sections for the duration of the shift, ensuring appropriate task allocation, coverage of all operational zones, and staff welfare. • Utilize the available management systems, stand planning tools, NOTAM databases, radio communication systems, and CCTV/surveillance platforms to maintain real-time situational awareness and operational control throughout the shift. • Ensure all shift operational vehicles and equipment are serviceable and deployed effectively; report unserviceable assets to the Head of Airside Operations and Engineering for immediate action. Planning and Programme • Review and brief all shift staff on the daily flight programme, scheduled airside works, active NOTAMs, planned closures, and any regulatory or safety advisories at shift commencement. • Contribute shift-level observations and operational data to the continuous improvement of Airside Operations procedures, SOPs, and contingency plans by providing structured feedback to the Head of Airside Operations. Core Operational Activities • Execute structured shift start and shift end handovers, ensuring all active permits, incidents, NOTAMs, ongoing works, and outstanding actions are clearly communicated and transferred to the incoming duty manager. • Authorize real-time operational decisions including temporary runway/taxiway restrictions, emergency equipment pre-positioning, and suspension of airside work activities when safety is at risk. • Coordinate the activation and stand-down of airside emergency responses for airside-specific incidents, ensuring all relevant parties (ATC, RFF, Ground Handlers, Engineering, airside operations team) are notified and deployed in accordance with the AEP. • Monitor and enforce FOD (Foreign Object Debris/Damage) prevention programmes across all apron and movement area zones, directing FOD inspections and ensuring immediate clearance of any identified debris. Human Resources Management • Provide direct line management, mentoring, and performance evaluation for all operational shift subordinates in alignment with the airport HR and competency framework. • Manage leave planning, duty rosters, and workforce scheduling to ensure continuous, uninterrupted operational coverage of all shift functions. • Identify training and career development opportunities for Operations Section staff and foster a safety-first, accountability-driven team culture.</p><p>Education • Bachelor's Degree, (Preferably in Aviation Management, Airport Operations, Aeronautical Science) Engineering, or a related discipline from a recognized institution. • A post-graduate qualification or diploma in Aviation/Airport Management is an added advantage) Experience • Minimum 6 years of progressive experience in airport airside operations, of which at least 2 years must be in a supervisory or senior Operational role with demonstrated shift management responsibility. • Proven experience in apron management, movement area operations, airside safety enforcement, and emergency/contingency coordination. • Experience across multiple Airside Operational functions is highly desirable. Computer Skills • Professional knowledge of Microsoft Suite (especially Word, PowerPoint and Excel) (Essential) • Demonstrated competency with various Airport Operations Management Systems (AODB, FIDS, stand planning tools), NOTAM databases, radio communication systems, and airside surveillance/CCTV platforms. Language Skills • English: solid written and spoken proficiency (Essential). English Language Proficiency - Minimum ICAO Level 4 or equivalent • Arabic: working proficiency (Desirable). Training Requirements • ICAO Annex 14 – Aerodromes (Essential). • ICAO Safety Management System (SMS) – ICAO-recognized institute (Essential). • Coordination of Emergency Response (Aerodrome Emergency Planning) (Essential). • Airside Driving Permit / Airside Driving Assessor certification (Highly Desirable). • Aerodrome Wildlife Hazard Management (Highly Desirable). • FOD Prevention Programme certification (Highly Desirable). • First Aid / Basic Life Support (Desirable).</p>

<p>Job description: • The incumbent is responsible for the management and supervision of all airside operations activities at Karbala International Airport (KIA), requiring specific technical competencies, skills and behavioral attributes, ensuring a safe, secure and efficient airside environment in full compliance with applicable national regulations and ICAO SARPS, including oversight of airside safety, permits and licensing, wildlife and landscaping and standards training and development Sections. Human and Technical Resources • Ensures that subordinate Sections have the necessary and appropriate number of staff to provide the services and tasks within airside operations, and that they have received training on the competencies and skills required for their functions; • Determines and evaluates that the Sections within ASO Department have the necessary number and type of equipment required for operational tasks, that they are properly maintained, and that they are in good and safe operating condition; • Plans, coordinates and supervises the execution of all operational activities within the ASO Department, including AMG, SST, PEL and WLS Sections; • Implements and enforces the approved corporative policies within the Airside Operations Department; Planning and Programmes • Develop, implement and maintain the ASO Manuals and all associated airside standard operational procedures (SOPs), in compliance with ICAA ICAR 12, ICAO Annex 14 SARPs, and KIA requirements; ensure periodic review, update and formal approval of all operational documents. • Coordinate the preparation, review and approval of all ASO SOPs, and Work Instructions (WIs) for all sections (AMG, SST, PEL and WLS), ensuring alignment with the AOM and applicable regulatory requirements. • Develop and maintain the ASO Annual Training Programme, covering initial qualification, recurrent and competency-based training for all ASO staff, including airside safety, airside driving, wildlife hazard management and standards, in compliance with ICAA and ICAO SARPS. • Prepare and maintain the Airside Contingency Plan covering abnormal and disrupted airside operations scenarios, including runway and taxiway closures, FOD events, wildlife strikes, and airside emergencies; ensure alignment with the Airport Emergency Plan (AEP) and that all ASO staff are trained on their respective roles and procedures. • In coordination with the E&M Department, support the development of the ASO Equipment and Vehicle Maintenance Plan, defining preventive maintenance schedules, inspection cycles and replacement planning for all ASO operational equipment, airside vehicles and specialist tools assigned to the department. • Prepare and submit the annual ASO Plan, including operational objectives, KPIs, resource needs and CAPEX/OPEX proposals, aligned with airport strategic goals; monitor progress and report to the Airport Operations Director. Core Operational, Corporate and Compliance Activities • Develop, implement and review airside operational manuals, procedures and instructions to ensure safe and efficient airside operations at KIA. • Develop and implement airside operational procedures in compliance with ICAA ICAR 12 and other applicable regulations, and ICAO Annex 14 SARPS; • Manage and oversee all airside driver´s and vehicles permits licensing and activities, ensuring compliance with ICAA requirements and applicable airside regulations. • Manage the Wildlife Hazard Management Programme in accordance with ICAA reegulations and ICAO Doc 9137 Part 3, ensuring effective control of wildlife hazards on and around KIA airside area. • Oversee and monitor all the activities and airside works performed by contractors or subcontractors on the airside, providing escort whener required and necessary; • Liaise with the GHS Department, any other ground service providers, airlines, and other airside stakeholders, ensuring alignment with airside regulatory requirements and operational standards. • Develop and monitor airside operational performance metrics, KPIs and service level indicators, ensuring continuous improvement in airside safety and operational efficiency. • Participate in and support the airport committees established by ICAA and/or defined by ICAO, contributing as a subject matter expert on airside operations matters; • Serves as a member of the Airside Operations Department, on the Runway Safety Committee, and Safety and Environmental Committee (if established); • Serves as a member of the EOC and Airport Crisis Management Center; • Advises the Airport Operations Director on various technical/operational airside matters; • Prepares, coordinates and reviews airside-related correspondence with external agencies, regulators and other stakeholders; • Serves as a member of the Airside Operations Department management team and participates in planning for operational matters affecting the department’s activities; Human Resources Management • Promotes and systematically ensures the correct application of all company policies regarding human resources and corporate processes; • Coordinates and ensures the correct management of the tasks and human resources within the subordinate departments and Sections; • Conducts annual performance and competency reviews and ensures that all employees are adequately and properly trained and qualified to perform the assigned duties; • Manages and mobilizes human resources within the subordinate units to support emergency and contingency situations, as required by the Airport Emergency Plan and Security Program. • Ensures distribution and use of required Personal Protective Equipment (PPE) and monitors and reports all incidents and OHS situations to the Safety Office. • Manages the human resources of the Airside Operations Department and liaises with the Human Resources Department on all personnel matters, namely departmental needs, resignations, absences, disciplinary matters, etc; Budget and Activity Plans • Coordinates and reviews the department's annual OPEX budget and CAPEX investment proposals and revisions; • Consolidates and implements the department's annual plans, including training; • Consolidates and prepares the department activity report; • Conducts and coordinates annual performance reviews; • Replaces the Airport Operations Director on an interim basis, in the event of his absence or disability, by specific act of delegation. Quality and Environmental Management (QMS / EMS) • Ensures the establishment, implementation and maintenance of the SMS and EMS throughout the Airside Operations Department; • Approves the relevant SMS and EMS documents within the ASO Department, and coordinates the preparation and review of manuals, plans and operational procedures (SOPs), to submit to the Airport Operations Director for approval; • Ensures the implementation of the related airport Committees objectives and recommendations within the Airside Operations Department; Safety Management System (SMS) • Ensures the implementation of the SMS and safety policies as defined by the company within the Airside Operations Department; • Conducts Hazard / Risk Assessments and prepares Safety Action Plans accordingly in close coordination with the Safety Office; • Reports all potential hazards, safety concerns, incidents and accidents to the Safety Office and ensures that safety is an integral part of all activities and resulting responsibilities; • Serves as a member of KIA’s Aerodrome Safety Committee, Runway Safety Committee, and Wildlife Hazard Management Committee, as applicable.</p><p>Education • Bachelor’s degree in Airport/Aviation Management or related field (Master’s degree preferred). • IAP Accreditation (is a plus) Experience • Minimum 12 years of experience in international airport airside operations, at least 5 of which in managerial functions. Computer Skills • Knowledgeable in Microsoft Office suite (user´s perspective) • Able to manage other specific project/management software, provided adequate training. Language Skills • English: Solid written and spoken (essential) • Arabic: Desirable. Training Requirements • Certification in Airside Operations, SMS, or Airport Management from recognized aviation bodies (ACI, IATA, or ICAO). • Aerodrome/Airside Operations certification (e.g. ICAO, ACI) highly desirable. • A valid Category B Airside Driving Permit.( Highly Desirable)</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated female Recreation professionals who want to move their careers forward.<br><br>As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:<br><br>• Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required<br>• Create a warm welcome and a friendly atmosphere<br>• Issue and retrieve locker keys and towels before and after use<br>• Promote all classes, activities and services that are offered within the club<br>• Post charges in micros that may incurred by guests and members and carry out correct accounting procedures<br>• Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations<br>• Periodically check on the cleanliness and order of the locker facilities<br>• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available<br>• Encourage sales through full product and price knowledge of offered and available facilities</p> </div>

<p>We are seeking an experienced and professional Restaurant Captain to lead our dining room operations at our establishment in Baghdad, Iraq. The Restaurant Captain will be the cornerstone of our front-of-house team, responsible for delivering exceptional guest experiences while maintaining the highest standards of service excellence. This leadership position requires a decisive professional who can manage staff effectively, coordinate seamlessly with kitchen operations, and ensure every guest leaves with a memorable dining experience.</p><p>Lead, supervise, and mentor dining room staff to ensure consistent execution of service standards and procedures</p><p>Greet guests warmly, manage seating arrangements, and coordinate table assignments to optimize flow and guest satisfaction</p><p>Oversee all aspects of table service, including order accuracy, timing, and presentation</p><p>Resolve guest concerns and complaints professionally and promptly, taking decisive action to ensure satisfaction</p><p>Coordinate communication between front-of-house and kitchen staff to maintain service efficiency and quality</p><p>Conduct staff training sessions on service protocols, menu knowledge, and customer interaction techniques</p><p>Monitor compliance with health, safety, and sanitation regulations throughout the dining area</p><p>Manage reservations and special requests, communicating effectively with guests and team members</p><p>Maintain detailed knowledge of menu items, ingredients, and wine or beverage pairings to assist guests</p><p>Perform opening and closing duties, including station setup and inventory checks</p><p>Provide performance feedback to team members and contribute to staff development initiatives</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><ul><li>Minimum 3 years of progressive experience in restaurant service management or fine dining establishments</li><li>Proven leadership and team management skills with the ability to motivate and develop staff</li><li>Exceptional customer service skills with a strong focus on guest satisfaction and experience</li><li>Excellent communication and interpersonal skills in English; multilingual abilities are preferred</li><li>Comprehensive knowledge of fine dining service standards, protocols, and etiquette</li><li>Strong problem-solving abilities and sound judgment in high-pressure situations</li><li>Demonstrated time management skills and ability to prioritize multiple tasks simultaneously</li><li>Knowledge of food safety, health codes, and sanitation regulations</li><li>Professional demeanor with strong attention to detail and organizational skills</li><li>Ability to work flexible hours, including evenings, weekends, and holidays as required</li><li>Experience in training and mentoring hospitality staff is preferred</li><li>Familiarity with wine service and beverage knowledge is advantageous</li></ul>

<p>The post holder is responsible for the delivery of Ground Security training programs to the Response team through courses and workshops, ensuring that all Response Team Security staff are well-trained with weapons and basic tactics, incident responses and capable of performing their duties efficiently and safely. Additionally, ensuring that other airport workers and stakeholders receive requisite security training and briefings in accordance with mandated international security standards, as required. It includes weapon training and assisting in the conduct of 6-monthly range shoots for Response Team personnel, continuous assessment and improvement of security training procedures and implementing various training methods and best practice to develop and enhance staff skills and performance. All training must be compliant with the Regulatory requirements of ICAO Document 8973 Aviation Security, MOI ROE and the ICAA National Civil Aviation Security Training Program (NCASTP). A solid knowledge of performance management tools, techniques, and utilizing ‘state of the art’ technology, is vital, along with the ability to forge relationships with peers and customers. Key Areas of Responsibility: a) Regulatory requirements: Demonstrate excellent knowledge of all pertinent security regulations and standard operating procedures, the training requirements of the ICAO Document 8973 Security Manual, the ICAA National Civil Aviation Security Training Program (NCASTP) and the MOI Rules of Engagement. b) Lesson Plans & Courses : Assist in the development, and then deliver comprehensive ground security Response training programs, including lesson plans, exercises and instructional materials for all identified training courses – specifically the core regulated security courses for a Response Team Security Officer (RSO), the supervisory and specialist courses for the experienced Response staff (RSS), incident management, Rules of Engagement and for all airport staff the General Security Awareness Training (GSAT) and customer service courses. Create and conduct training sessions on Response Team security protocols, procedures, and regulations. c) Course Preparation & Delivery : Organize and prepare all courses to international standards, quality checked against stated learning objectives, then delivered in the national language of Iraq or, when required, in English. (Ensure all courses, lesson plans, examinations and power point presentations are written in Arabic and English). d) On-Boarding Induction: Assist the HoS Security Training in the conduct of effective induction and orientation sessions for all new security hires. e) Weapon Training: Deliver basic Weapon Training modules to Ground Security Staff including: the safety and operation of weapons, ammunition, marksmanship, dry shooting training, basic tactics and Rules of Engagement. f) Range Shoots: Assist the HoS Response Team (QRF) (Range Conducting Officer), and Range Safety Officers in the conduct and supervision of the 6-monthly range shoots for all Response Team personnel. g) Incident Response Training: Educating staff on how to handle various security incidents, from minor infractions to serious breaches. h) Instructional Design: Apply instructional design methodologies to improve training effectiveness and job performance. i) Examinations: Ensure that all courses and examinations are delivered to the standard, content and required level of knowledge; that examination results are rigorously evaluated & appropriate remedial action initiated where necessary. j) Course Certification: Issue course certificates to successful candidates after course completion. k) Maintaining Records: Maintain accurate records of all training activities, certifications, and employee progress and ensure that staff and training records are properly filed and secured in accordance with Training Manual procedures. l) Methods: Deploy a wide variety of interactive and hands-on training methods, such as simulations and role playing, using visual exercises, varying incident scenarios, and both field and table top exercises, to make learning more engaging & practical. m) Workshops: Assist in organizing GNDSEC workshops and seminars to meet the practical aspects of training needs and staff development. n) Mentorship & On-the-Job training: Provide on-the-job training and mentorship to new staff, offering feedback and addressing areas of low performance. o) Assess and evaluate trainees: Monitor and assess the progress of trainees, providing feedback and guidance to ensure they meet the required standards. p) Maintain training materials: Update and maintain training materials to ensure they are current and effective. q) Currency: Keep current with the latest developments, training trends and industry best practices in airport operations, security regulations, and training methodologies to ensure that the training syllabuses are current and effective. r) Collaborate with stakeholders: Work with the HoS Security Training and with HoS Response, to ensure that training programs and courses meet organizational needs.</p><p>Education: Ground Security Instructor or equivalent, Ground Security Supervisor, Weapon Training Instructor, Managing Safely (IOSH) or equivalent, Protective Security Diploma or equivalent. Experience: Applicant should preferably have a military background. Minimum of 2 years in a Ground/Response Security training instructor role with domestic and/or international experience. Experience of operating in post conflict & multicultural environments. Minimum of 5 years working within an airport or site security establishment. Computer Skills: Knowledgeable in Microsoft Office suite (user´s perspective) and able to manage other specific project/management software, provided the adequate training. Language Skills (Eng., Arabic, other): Solid knowledge and command of written and spoken English (essential) and Arabic (essential). Training Requirements: Ability to deliver training in Protective Security in benign & post conflict environments. Behavioral Competencies: • Delivering Results & Fostering Ownership • Building Customer Value • Networking & Influencing Collaboratively • Leading Teams • Driving Change Technical Competencies: • Designing & executing Training Development syllabuses • Incident Management • Adult education and vocational training principles • Interpersonal & Instructor Skills • Knowledge of Regulations & Policies in the Security Field • Weapon Training Instructor skills</p>

<p>We are seeking an experienced and professional Restaurant Captain to lead our dining room operations at our establishment in Baghdad, Iraq. The Restaurant Captain will be the cornerstone of our front-of-house team, responsible for delivering exceptional guest experiences while maintaining the highest standards of service excellence. This leadership position requires a decisive professional who can manage staff effectively, coordinate seamlessly with kitchen operations, and ensure every guest leaves with a memorable dining experience.</p><p>Lead, supervise, and mentor dining room staff to ensure consistent execution of service standards and procedures</p><p>Greet guests warmly, manage seating arrangements, and coordinate table assignments to optimize flow and guest satisfaction</p><p>Oversee all aspects of table service, including order accuracy, timing, and presentation</p><p>Resolve guest concerns and complaints professionally and promptly, taking decisive action to ensure satisfaction</p><p>Coordinate communication between front-of-house and kitchen staff to maintain service efficiency and quality</p><p>Conduct staff training sessions on service protocols, menu knowledge, and customer interaction techniques</p><p>Monitor compliance with health, safety, and sanitation regulations throughout the dining area</p><p>Manage reservations and special requests, communicating effectively with guests and team members</p><p>Maintain detailed knowledge of menu items, ingredients, and wine or beverage pairings to assist guests</p><p>Perform opening and closing duties, including station setup and inventory checks</p><p>Provide performance feedback to team members and contribute to staff development initiatives</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 3 years of progressive experience in restaurant service management or fine dining establishments</p><p>Proven leadership and team management skills with the ability to motivate and develop staff</p><p>Exceptional customer service skills with a strong focus on guest satisfaction and experience</p><p>Excellent communication and interpersonal skills in English; multilingual abilities are preferred</p><p>Comprehensive knowledge of fine dining service standards, protocols, and etiquette</p><p>Strong problem-solving abilities and sound judgment in high-pressure situations</p><p>Demonstrated time management skills and ability to prioritize multiple tasks simultaneously</p><p>Knowledge of food safety, health codes, and sanitation regulations</p><p>Professional demeanor with strong attention to detail and organizational skills</p><p>Ability to work flexible hours, including evenings, weekends, and holidays as required</p><p>Experience in training and mentoring hospitality staff is preferred</p><p>Familiarity with wine service and beverage knowledge is advantageous</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Job Description<br><br><p>We are seeking an experienced and professional Restaurant Captain to lead our dining room operations at our establishment in Baghdad, Iraq. The Restaurant Captain will be the cornerstone of our front-of-house team, responsible for delivering exceptional guest experiences while maintaining the highest standards of service excellence. This leadership position requires a decisive professional who can manage staff effectively, coordinate seamlessly with kitchen operations, and ensure every guest leaves with a memorable dining experience.</p><br><ul><li>Lead, supervise, and mentor dining room staff to ensure consistent execution of service standards and procedures</li><li>Greet guests warmly, manage seating arrangements, and coordinate table assignments to optimize flow and guest satisfaction</li><li>Oversee all aspects of table service, including order accuracy, timing, and presentation</li><li>Resolve guest concerns and complaints professionally and promptly, taking decisive action to ensure satisfaction</li><li>Coordinate communication between front-of-house and kitchen staff to maintain service efficiency and quality</li><li>Conduct staff training sessions on service protocols, menu knowledge, and customer interaction techniques</li><li>Monitor compliance with health, safety, and sanitation regulations throughout the dining area</li><li>Manage reservations and special requests, communicating effectively with guests and team members</li><li>Maintain detailed knowledge of menu items, ingredients, and wine or beverage pairings to assist guests</li><li>Perform opening and closing duties, including station setup and inventory checks</li><li>Provide performance feedback to team members and contribute to staff development initiatives</li></ul><br>Qualifications<br><br><ul><li>Minimum 3 years of progressive experience in restaurant service management or fine dining establishments</li><li>Proven leadership and team management skills with the ability to motivate and develop staff</li><li>Exceptional customer service skills with a strong focus on guest satisfaction and experience</li><li>Excellent communication and interpersonal skills in English; multilingual abilities are preferred</li><li>Comprehensive knowledge of fine dining service standards, protocols, and etiquette</li><li>Strong problem-solving abilities and sound judgment in high-pressure situations</li><li>Demonstrated time management skills and ability to prioritize multiple tasks simultaneously</li><li>Knowledge of food safety, health codes, and sanitation regulations</li><li>Professional demeanor with strong attention to detail and organizational skills</li><li>Ability to work flexible hours, including evenings, weekends, and holidays as required</li><li>Experience in training and mentoring hospitality staff is preferred</li><li>Familiarity with wine service and beverage knowledge is advantageous</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br>&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Responsibilities Key Responsibilities: + Train, Advise, Assist, and Integrate IqAF on F-16 Fuels systems maintenance, focusing on fleet health indicators. + Support IqAF fuel systems shop through removal, repair, inspection, installation, and modification of aircraft fuel systems. + Conduct scheduled and unscheduled maintenance, in-tank repairs, and operational checkouts. + Use technical publications, schematics, and specifications; train IqAF in their use. + Recommend changes to improve maintenance productivity and efficiency. + Document maintenance actions and support training compliance requirements. + Collaborate with CLS/ IqAF teams and perform other duties as assigned. Material &amp; Equipment Directly Used Fuel system tools and equipment; personal protective equipment including respirators; technical publications. Working Environment Deployed setting; work in confined spaces and fuel tanks; high operational tempo alongside international teams. Physical Activities Work in confined spaces; wearing respirators; manual handling; extended standing and climbing. Qualifications Education: USAF 7-skill level (Craftsman). Certifications: A&amp;P certification preferred. Experience: 8 to 10 years (preferred) of experience in F-16 fuel systems maintenance. Other Requirements: Must be skilled on recent F-16 versions; eligible for Secret clearance; U.S. Citizen; worldwide deployability including Middle East; experience with international customers preferred. Skills and Technology Used: Technical publications; Logistics Management Systems; strong communication skills. What We Bring + + At V2X, we strive to be market competitive in our total reward offerings. + The successful candidate’s starting pay will be based on, but not limited to, their job-related skills, experience, qualifications, work location, and market conditions. + Please speak with a recruiter for additional information. + Employee benefits include the following: + Healthcare coverage + Retirement plan + Life insurance, AD&amp;D, and disability benefits + Wellness programs + Paid time off, including holidays + Learning and Development resources + Employee assistance resources + Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview ***This position will be physically located in Iraq*** Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Responsible for the supervision of an assigned aircraft or structural firefighting crew on an alternating shift, supervising all assigned crew members in fire ground situations as well as the performance of care and maintenance of apparatus and equipment as defined in the current task order, Performance Work Standard (PWS), and as directed by Vectrus. Responsible for implementing and maintaining all fire protection services related functional standards within their assigned department IAW the Statement of Work. Implements the Fire Chief’s comprehensive firefighting program at the assigned installation to ensure compliance with AR 420-1, Army Facilities Management, Chapter 25, Fire and Emergency Services, Local work instructions, and National Fire Protection Association (NFPA) Guidelines. Responsibilities This position description is subject to change at any time as needed to meet the requirements of the program or company. + Reports to the Assistant Chief of Operations and functions under their direct supervision. + Supervises a structural and/or aircraft firefighting crew at assigned fire department to ensure compliance with PWS and all local requirements are met. + Assigns, directs, and reviews the work of assigned subordinate employees who assist in carrying out program activities. Ensure timely submittal of CDRL, deliverable, and work product reports pertaining to the operations section as required. Ensure scheduling of required fire protection equipment inspections to comply and meet PWS requirements for the department. + Prevents loss of life and minimizes damage to property and the environment from fire by directing fire attack, confinement, salvage, overhaul, ventilation and rescue activities, to include performing emergency medical care and CPR. Protects and preserves evidence at a fire scene and may participate in investigation of fire incidents. + Assures that procedures are affected; station logs and other records pertinent to reports, activities, drills, equipment inspections, etc., are maintained properly and submitted within time limits, if required. + Maintains current knowledge of the base, its structures, and all systems related to fire protection. + Ensures related firefighting duties are accomplished and documented as outlined in the PWS and department work instructions. When aircraft/facility pre-fire plans are outdated, develop and provide updates. Performs required operators maintenance and tests on rescue tools and saws, ground ladders, fire hose, ropes, harnesses and hardware; serviceable inspections of firefighters’ protective firefighting clothing; and enforces mandated standards for a respiratory protection program for self-contained breathing apparatus (SCBA). + Participates in career and proficiency training programs designed to increase technical proficiency of firefighters. Provide and conducts scheduled training as prescribed by the Fire Chief’s Annual Training Plan and as scheduled by the Assistant Fire Chief. + When first to arrive on-scene, serves as the incident commander of a fire/crash scene until relieved by the Assistant Fire Chief. Determines the best course of action to minimize loss or damage from fires or explosions. Directs the placement of firefighting equipment and personnel to ensure maximum utilization in fire control of aircraft crash/rescue operations. Assesses the fire scene/emergency situation to facilitate fire/rescue operations and to brief the Assistant Fire Chief upon arrival. + Leads and directs assigned firefighting crew to provide safe and proper rescue operations of endangered persons. Ensures rescue operations are performed in accordance with established policies and procedures and minimize the risk of additional danger to firefighting personnel and endangered persons. Employs firefighting measures to minimize the loss or damage as a result of fire or explosions. Responds to hazardous material incidents; leads operations level actions, as directed by the Assistant Fire Chief, to establish control of the affected area with minimal risk to response + As required and/or assigned, oversees fire alarm communication center operations to ensure all firefighting equipment and personnel are dispatched as required. Ensures that the communications center is manned at all times during the shift. Oversees the checkout of communications equipment at the beginning of the shift. As necessary, details additional personnel in case of short staffing. Maintains constant contact with the communications center during real world emergencies or fire drills. + Ensures the maintenance of reference materials such as the NFPA Standards, IFSTA Training Manuals, Lesson Plans, and reviews and provides input to work instructions pertaining to the operations, training, and communications sections of the department. + Performs mid-level supervisory personnel management responsibilities. Advises and provides counsel to employees regarding policies, procedures, and directives of management. Explains performance expectations to employees and provides regular feedback on strengths and weaknesses. Holds employees responsible for satisfactory completion of work assignments. Appraises subordinate workers’ performance ensuring consistency and equity in rating technique + Performs other duties and assignments as required or as directed by the Assistant Fire Chief or Fire Chief. Qualifications + Qualifications + Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required. + Must be CAC eligible and/or able to obtain a Common Access Card (CAC) + Must be a U.S. Citizen + Must be able to pass annual firefighter Occupational Health Exam and SCBA Fit Testing IAW NFPA 1582 and 1583 + Certifications: + Must possess current DoD (IFSAC/PROBOARD) certifications for: Fire Officer I, Fire Inspector I, Fire Instructor I, Airport Fire Fighter, Hazardous Materials - Operations, and Driver/Operator ARFF and Pumper, Mobile Water Supply + Must possess current CPR and First Aid First Responder certification + Required to have IFSAC or Pro-Board Certification + Preferred Qualification: + Undergraduate Degree preferred or equivalent work-related experience + Experience: + Minimum of (7) Seven years of related work experience. + Minimum of three years of leadership experience. + Preferred: + 3 Years’ experience as a Firefighter Crew Chief + Working knowledge of Microsoft Office (Word, Excel and Outlook) + Supervisory Responsibilities: + Supervises a shift and crew for response readiness. Performs training to his/her crew IAW with Assistant Chief training plan. + Skills: + Excellent computer, interpersonal, and oral and written communication skills required. + Computer skills include a working knowledge of Microsoft Word, Excel, Outlook + Requires excellent organizational skills; with the ability to work under fast paced and adverse conditions. + Knowledge of fire protection mission and organization; fire safety requirements and objectives; firefighting and rescue procedures and techniques, firefighter training requirements, firefighting apparatus and equipment, alarm and suppression system operation; water supply systems; hazardous materials. + Required to have the requisite knowledge to maintain and operate: + Fire apparatus firefighting pumps + Firefighting/Rescue equipment, to include but not limited to, air, hydraulic, and hand tools + Vehicle mounted and portable firefighting pumps + Mounted fire suppression systems (Dry Chemical) + Attack lines and Master Streams + Self-Contained Breathing Apparatus (SCBA) + Working Conditions: + Must be capable of working in an extreme weather condition with temperatures exceeding 120 degrees Fahrenheit. Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, dusty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months). + Includes some industrial production environment conditions as well. + Physical Requirements: + Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 50 pounds of force constantly to move objects. + Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>