Delivery Hero SE jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.<br> <br> We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,&nbsp; and provide our riders with reliable earning opportunities daily.<br> <br> At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.</p><br><br>Job Description<br><p><strong>Role Summary</strong><br> <br> Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps<br> <br> <strong>What's On Your Plate?</strong><br> &nbsp;</p><br><ul><li>Monitor and improve Rider Performance and Compliance</li><li>Lead Rider Recruitment for the allocated zones</li><li>Lead a Team of Rider Coordinators and/or Rider Captains</li><li>Manage rider roster with proper allocation of shifts/breaks/off-days etc</li><li>Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor</li><li>Inventory management and usage compliance of Rider equipments</li><li>Groom rider quality (behaviour, appearance, professionalism, presentational etc)</li><li>Setting up a performance improvement plan to improve performance of low performing riders</li><li>Reduce rider complaints originating from customers</li><li>Monitor riders performance on individual level and responsible for coaching/warning riders</li><li>Audits fleet appearance &amp; rider behaviour via on ground visits</li></ul><br>Qualifications<br><ul><li>Bachelor's Degree</li><li>2-3 years of experience in food/grocery tech industry is highly preferred</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</li><li>Strong communication skills, both written and verbal. English and Arabic is a must.</li><li>Influencer and a negotiation with good public speaking and presentation skills</li><li>People management skills: Experience of managing bigger group of people</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany.&nbsp;</p><br><br>Job Description<br><ul><li>Collaborate with other departments locally and centrally in order to achieve business objectives.</li><li>Ensure that all employees receive the designated food safety &amp; quality training. Deliver and share the training materials, templates, procedures.</li><li>Conduct food and health and safety inspections and investigations by compiling and analyzing data of potential hazards, unsafe conditions or environmental concerns and share findings.</li><li>Support in resolving serious customer complaint escalation processes locally.</li><li>Support in coordination for withdrawals and recalls of products and serious incidents.</li><li>Ensure the execution of all local food safety authority enforcement action is complied with.</li><li>Monitor regulatory developments with a potential impact on local business entities and work with Sr. Food Safety &amp; Quality colleague to develop internal measures accordingly.</li><li>Highlight procedures which need to be reviewed with respect to food safety due to operational or regulatory changes locally.</li><li>Supports in food safety and quality of product assortment (own branded and private label), coordinates external laboratory testing, maintenance and prepares documentation for food product (product specification and product approvals, labelling, nutritional information, supplier information requests and audits), executes the mystery shopper and product sampling at store level.</li><li>Provides regular reports to the relevant business stakeholders to support management review and ensure food safety objectives are met.</li></ul><p><br> <strong>Health &amp; Safety:</strong></p><br><ul><li>Executes the H&amp;S inspection programme and be involved in audits and the close-out of corrective actions.</li><li>Communicates regularly with staff to keep the team informed of H&amp;S priorities.</li><li>Supports investigations into accidents and other reports (e.g. near misses).</li><li>Coordinates with local operations and central team to ensure that there is a suitable maintenance plan to safeguard H&amp;S.</li><li>Deliver H&amp;S training, make persuasive presentations by communicating technical information in a non-technical manner appropriate to the audience, while maintaining competency records for staff.</li><li>Support incident management, non-conformance reporting, and corrective actions.</li></ul><br>Qualifications<br><ul><li>Degree in food science or related field.</li><li>Must have your own car + a valid driver's license.</li><li>3+ years of experience managing Food Safety and Quality/ Health and Safety in a large scale retail grocery, foodservice or manufacturing environment.</li><li>Fluent proficiency in Arabic and English.</li><li>Demonstrated ability to conduct risk assessments/evaluations and provide recommendations for risk mitigation or hazard identification.</li><li>Ability to maintain appropriate current knowledge of the HACCP,GMP, ISO 22000, and H&amp;S Standards.</li><li>Support supplier inspection and corrective action follow-up to closure of non-conformances.</li><li>Experience leveraging technology to manage processes.</li><li>Program management and experience of managing program change across multiple store locations.</li><li>Knowledge of food safety of local/regional laws and regulations and food trading standards.</li><li>Experience interacting and engaging with Authorities.</li><li>Demonstrated organizational skills and detailed orientation and ability to manage competing priorities.</li><li>Maintain effective working relationships and foster teamwork in a diverse work group.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>We’re looking for a Admin to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<br> &nbsp;</p><br><p><strong>What's On Your Plate?</strong></p><br><ul><li>Maintain and organize marketing files, documents, and databases.</li><li>Collaborate with designers and the marketing team to task, review, and manage marketing comms, ensuring they align with campaign goals and brand guidelines.</li><li>Track campaigns timelines, deadlines, and deliverables to ensure timely completion.</li><li>Liaise with internal departments and external suppliers to facilitate project execution.</li><li>Process invoices, quotation, and Debit notes related to marketing activities.</li><li>Compile and analyze data to support marketing strategies and decision-making.</li><li>Generate and distribute regular marketing reports to track the effectiveness of campaigns.</li><li><p>Raising Purchase Orders (Regulars &amp; Promotion) in the system and sending it to suppliers</p><br></li><li><p>Update Internal database with order details (dates, vendors, quantity) and the suppliers’ details3.&nbsp;</p><br></li><li><p>Track Orders and ensure timely delivery.</p><br></li><li><p>Communicates with the supplier and with the operations team in regards with the LPO/Delivery</p><br></li><li><p>Generating and Sending Admin reports (Active Items, Customer Orders, Weekly Cost Update, Pepsi Data Sharing, QFA sales report, Purchase Order MTD)</p><br></li><li><p>Sending Monthly Data Sharing to suppliers</p><br></li><li><p>Checking the images in Talabat App weekly and uploading the ones that are missing</p><br></li><li><p>Changing the barcodes, cost price and description as per operation’s request</p><br></li><li><p>Updates the google sheet for all the changes in barcodes, price and description.</p><br></li><li><p>Maintains the country’s Assortment/Google File</p><br></li><li><p>Printing and stamping of documents</p><br></li><li><p>Ad hoc related tasks as per managers request</p><br></li></ul><br>Qualifications<br><ul><li><p>You have at least 3+ years of experience within data recording and the administrative field&nbsp;</p><br></li><li><p>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</p><br></li><li><p>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</p><br></li><li><p>You are someone energized by the unknown and look forward to learning each day on the job.</p><br></li><li><p>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps</p><br><p><strong>What's On Your Plate?</strong></p><br><ul><li><p>Monitor and improve Rider Performance and Compliance</p><br></li><li><p>Lead Rider Recruitment for the allocated zones</p><br></li><li><p>Lead a Team of Rider Coordinators and/or Rider Captains</p><br></li><li><p>Manage rider roster with proper allocation of shifts/breaks/off-days etc</p><br></li><li><p>Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor</p><br></li><li><p>Inventory management and usage compliance of Rider equipments</p><br></li><li><p>Groom rider quality (behaviour, appearance, professionalism, presentational etc)</p><br></li><li><p>Setting up a performance improvement plan to improve performance of low performing riders</p><br></li><li><p>Reduce rider complaints originating from customers</p><br></li><li><p>Monitor riders performance on individual level and responsible for coaching/warning riders</p><br></li><li><p>Audits fleet appearance &amp; rider behaviour via on ground visits</p><br></li></ul><br>Qualifications<br><ul><li><p>Bachelor's Degree</p><br></li><li><p>1 year of experience in food/grocery tech industry is highly preferred</p><br></li><li><p>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</p><br></li><li><p>Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.&nbsp;</p><br></li><li><p>Influencer and a negotiation with good public speaking and presentation skills</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps</p><br><p><strong>What's On Your Plate?</strong></p><br><ul><li><p>Monitor and improve Rider Performance and Compliance</p><br></li><li><p>Lead Rider Recruitment for the allocated zones</p><br></li><li><p>Lead a Team of Rider Coordinators and/or Rider Captains</p><br></li><li><p>Manage rider roster with proper allocation of shifts/breaks/off-days etc</p><br></li><li><p>Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor</p><br></li><li><p>Inventory management and usage compliance of Rider equipments</p><br></li><li><p>Groom rider quality (behaviour, appearance, professionalism, presentational etc)</p><br></li><li><p>Setting up a performance improvement plan to improve performance of low performing riders</p><br></li><li><p>Reduce rider complaints originating from customers</p><br></li><li><p>Monitor riders performance on individual level and responsible for coaching/warning riders</p><br></li><li><p>Audits fleet appearance &amp; rider behaviour via on ground visits</p><br></li></ul><br>Qualifications<br><ul><li><p>Bachelor's Degree</p><br></li><li><p>2-3 years of experience in food/grocery tech industry is highly preferred</p><br></li><li><p>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</p><br></li><li><p>Strong communication skills, both written and verbal. English and Arabic is a must.</p><br></li><li><p>Influencer and a negotiation with good public speaking and presentation skills</p><br></li><li><p>People management skills: Experience of managing bigger group of people</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.<br> <br> We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,&nbsp; and provide our riders with reliable earning opportunities daily.<br> <br> At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>We are seeking a highly motivated and detail-oriented Engineer Assistant to join the talabat<br> mart (tMart) Operations team. In this role, you will serve as the core technical focal point<br> handling dark store expansion details, layouts, procurement documentation, and day-to-day<br> facility maintenance tracking. You will play a pivotal role in designing store layout developments, drafting construction-related technical documents, and supervising third-party contractors across civil, electrical, and piping disciplines to ensure our rapid grocery fulfillment infrastructure operates seamlessly.</p><br><p><strong>What’s On Your Plate?</strong></p><br><p><strong>Expansion &amp; Layout Development:</strong></p><br><ul><li><p>Technical Expansion Focal Point: Serve as the primary point of contact for all technical expansion details, collaborating with stakeholders to translate dark store requirements into actionable site project scopes.</p><br></li><li><p>Layout Development &amp; Enhancement: Develop initial store layouts and propose layout enhancements to maximize space utilization.</p><br></li></ul><p><strong>Procurement &amp; Technical Documentation:</strong></p><br><ul><li><p>Construction BOQ &amp; SOW: Formulate comprehensive Bills of Quantities (BOQs) and Scopes of Work (SOWs) for new store construction, physical expansions, and facility remodeling.</p><br></li><li><p>Needs-Based Engineering Packages: Directly evaluate operational store needs and build tailored technical procurement packages for hardware, layout fixtures, and physical infrastructure upgrades.</p><br></li></ul><p><strong>Facilities Maintenance &amp; Contractor Supervision:</strong></p><br><ul><li><p>Multidisciplinary Maintenance Tracking: Proactively identify, prioritize, and log maintenance needs across electrical networks, civil/structural store components, and water/refrigeration piping systems.</p><br></li><li><p>Schedules &amp; Lifecycle Management: Establish, coordinate, and monitor preventive maintenance schedules to minimize store downtime and prevent asset degradation.</p><br></li><li><p>On-Site Contractor Management: Serve as the main point of contact dealing with civil, electrical, HVAC and piping contractors, suppliers, and external service providers during installations or repair works.</p><br></li><li><p>Supervision &amp; Asset Handover: Actively supervise contractor execution on-site, enforcing quality control, adherence to SOW guidelines, and directing final receiving or asset handover back to store operations.</p><br></li></ul><br>Qualifications<br><ul><li><p><strong>Education &amp; Experience: </strong>Diploma or Bachelor’s degree in Civil, Electrical, Mechanical, or Industrial Engineering, Architecture, or a highly related technical field. Minimum of 1–2 years of practical experience in site coordination, drafting, facilities maintenance, or an engineering assistant capacity.</p><br></li><li><p><strong>Technical Layout &amp; Project Skills: </strong>Proficiency in drafting tools (e.g., AutoCAD or similar layout planning software) with an understanding of commercial or warehousing space optimization.&nbsp; strong foundational knowledge in drafting construction BOQs and SOWs.</p><br></li><li><p><strong>Contractor &amp; Site Management: </strong>Demonstrated experience dealing with or supervising external contractors, vendors, and suppliers across construction trades (civil, electrical, or piping).</p><br></li><li><p><strong>Core Competencies:</strong> Exceptional organizational skills to handle shifting maintenance needs, schedule planning, and technical execution updates across multiple dark store properties simultaneously.</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.<br> <br> We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,&nbsp; and provide our riders with reliable earning opportunities daily.<br> <br> At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>We are seeking a versatile and highly organized Operations &amp; Performance Admin Engineer to join the talabat mart (tMart) team. This hybrid role bridges technical facilities management with data-driven operational performance administration. On the engineering side, you will oversee the maintenance, procurement support, and supplier supervision for dark store facilities, ensuring critical infrastructure like cold chain systems (chillers/freezers) and electrical networks remain fully operational. On the administration side, you will dedicate focus to monitoring, tracking, and reporting the operational health of the dark stores, reviewing ground-level efficiency metrics, and delivering structured compliance dashboards to ensure seamless 30-minute delivery execution.</p><br><p><strong>What’s On Your Plate?</strong></p><br><p><strong>Engineering &amp; Facilities Management:</strong></p><br><ul><li><p>Infrastructure Maintenance: Proactively identify, diagnose, and manage the maintenance and repair needs of essential store infrastructure, including industrial chillers, freezers, HVAC/AC systems, electrical distribution networks, and general facilities.</p><br></li><li><p>Procurement Documentation: Formulate highly accurate and detailed Scope of Work (SOW) documents and Bill of Quantities (BOQ) for new equipment purchases, facility upgrades, and engineering services.</p><br></li><li><p>Supplier Supervision: Supervise on-site third-party contractors and service providers during engineering installations, routine maintenance, and emergency repairs, enforcing strict quality and safety standards.</p><br></li><li><p>Handover &amp; Receiving: Conduct technical inspections and serve as the final authority for the formal receiving and handover of newly executed engineering projects, facilities, or physical assets.</p><br></li></ul><p><strong>Performance Administration:</strong></p><br><ul><li><p>Real-Time Order Flow Monitoring: Maintain a regular order-flow monitoring schedule on the Shopper platform, and actively inform the relevant store team via communication groups in case of any delays in assigning or preparing orders.</p><br></li><li><p>Nightly Sales Tracking: Create and publish structured sales update tables every night at 7:00 PM, 9:00 PM, 11:00 PM, and 12:15 AM to keep the team informed on performance milestones.</p><br></li><li><p>Picker Performance Analytics: Check picker performance at the granular order level, calculate efficiency averages, and prepare comprehensive reports to help team leaders optimize speed and accuracy.</p><br></li><li><p>Customer Feedback Administration: Follow up with the account advisor to aggregate, categorize, and report back on direct customer feedback to identify service delivery bottlenecks.</p><br></li><li><p>Operational Sheet Management: Maintain and systematically update the central operations Google Sheet for all immediate store-level updates, operational tracking parameters, and system notifications.</p><br></li><li><p>In-App Quality Control Audits: Perform weekly systematic audits of images on the talabat App, flagging discrepancies, and proactively uploading missing visual assets to guarantee catalog completeness.</p><br></li><li><p>Barcode Error Tracking: Identify and log non-working barcodes using the specialized operations tracking sheet to minimize order picking delays.</p><br></li><li><p>Store Invoice &amp; Compliance Audits: Monitor, track, and verify the physical and digital invoices uploaded directly by the store branches to ensure operational data integrity.</p><br></li></ul><br>Qualifications<br><ul><li><p>Education &amp; Experience: Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or a highly related technical field, combined with at least 3+ years of experience across data tracking, performance reporting, facilities engineering, or administrative operations.</p><br></li><li><p>Technical Facility Skills: Strong hands-on or supervisory experience identifying maintenance needs for commercial refrigeration (chillers/freezers), HVAC networks, and electrical systems. Proven ability to draft professional SOW and BOQ documents.</p><br></li><li><p>Analytical &amp; Tooling Proficiency: Highly data-oriented and structured, with an advanced proficiency in Google Sheets/Excel. Comfortable managing high-volume operational dashboards and catching subtle metric anomalies.</p><br></li><li><p>Execution &amp; Communication: Strong communication and reporting skills to seamlessly present daily facilities statuses and weekly performance summaries directly to Operations Management.</p><br></li></ul><br><br> </div>