Cisco Network Engineer Jobs in Iraq

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration This Vacancy Notice is part of IOM s competitive mobility exercise, open for applications from internal and internal-equivalent candidates only. Organizational Context and Scope Under the overall supervision of the Chief of Mission and the direct supervision of the Head of Resources Management, and in close coordination with the Regional Information and Communications Technology Officer in the Regional Office (RO) and the Department of Information and Communications Technology at Headquarters (HQ), the Information and Communications Technology (ICT) Officer will supervise and manage the ICT in IOM Iraq ensuring effective delivery of ICT services across the Country Office (CO).</p><p>Manage and coordinate the activities of the ICT unit in Iraq, ensuring that all requirements are addressed timely and accurately, with an efficient allocation of resources and that all operations are in compliance with IOM ICT policies, standards and are in line with ICT strategy. Ensure continuous engagement and liaison with the CO s management, Heads of Units, and field operations for the adequate and timely provision of ICT solutions and services to satisfy operational needs, including humanitarian emergencies as necessary. Oversee the implementation of security and compliance controls under IOM s global cybersecurity programme, ensuring compliance with donor requirements, operational frameworks and relevant standards under the oversight of the HQ ICT Information Security Unit. Prepare the CO s ICT documentation including office specific Standard Operating Procedures (SOPs), Business Continuity Plan, Disaster Recovery Plans and ICT Risk record for the CO s ICT related services. Manage and monitor delivery and efficiency of services and redundancy in line with IOM ICT standards while ensuring that global ICT SOPs are complied with. Conduct service improvement assessments and provide technical advice to senior management to optimize and implement ICT Infrastructure and solutions to ensure the efficient functioning of the CO s operations. Analyze and interpret user requirements related to data and provide expert advice, translating these needs into actionable business solutions and outcomes. Liaise with CO s Supply Chain Unit to guide on proper provision of ICT-related equipment/supplies/services and propose most suitable solutions. Supervise, train and equip the CO s ICT team to effectively implement strategic initiatives, respond promptly to information security incidents, provide Tier 1 support and escalate issues to the relevants units when needed, for immediate corrective actions. Develop, maintain and ensure all technical specifications for procurement and provision of ICT-related equipment, supplies, services; guide technical evaluations and ensure equipment and services are in line with ICT standards and policies, and are adequately managed. Act as the ICT Business Relationship and cybersecurity local liaison Focal Point with counterparts such as IOM programmes, global cybersecurity programme, Governmental, donors, United Nations Agencies, NGOs, ICT service providers, and Vendors for coordinated and adequate provision of ICT services, digital innovation, technologies and supplies. Participate in the ICT Working Group in Country representing the CO in discussions and initiatives. Perform such other relevant duties as may be assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Master's degree in Computer Science, Information Management, Information Technology or a related field from an accredited academic institution with five years of relevant professional experience; or Bachelor's degree in the above fields with seven years of relevant professional experience.</li><li>Certificate in any of the following: Cisco Certified Network Associates (CCNA), Microsoft Azure certifications, Microsoft Certified System Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified System Engineer (MCSE), is a distinct advantage.</li><li>Experience in overseeing the implementation and administration of Microsoft Windows and Serverless environment (LAN/WAN) and first-level network/desktop support in a large international organization;</li><li>Experience in supervising and managing ICT functions in an international organization or agency in a field setting; supporting emergency, complex/post-conflict Country Office operations;</li><li>Knowledge and demonstrated experience in cybersecurity compliance and security control implementation and maintenance, cybersecurity incident response and recovery.</li><li>Extensive knowledge and experience in Microsoft 365 cloud-based applications and technologies; and,</li><li>Experience in advising senior managers on systems development in a changing business environment including the implications of various alternatives on business applications planned for future needs and other related issues.</li><li>Extensive knowledge of Windows, ISA, OWA and Exchange Servers Administration in a multi-site environment, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, VoiP, MS Office, Antivirus Software and utilities;</li><li>Advanced oral and written communication skills; refined soft skills and demonstrated ability to communicate with business leaders and those with limited technical background effectively;</li><li>Extensive knowledge of Windows Operating System, NetworkSystems administration, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, VoIP, MS Office 365 apps, Antivirus Software, and utilities;</li><li>Knowledge of web-based development, geographical information systems, and/or mapping tools is an advantage;</li><li>Demonstrated ability to work with minimal supervision and demonstrate a high level of initiative, perseverance, and professional commitment to achieve high-quality results;</li><li>Knowledge and demonstrated experience in database information systems and data processing tools;</li><li>Knowledge of web-based development and other development tools and reporting, including future projections on the potential of current and new technologies;</li><li>Demonstrated ability to handle confidential data in a professional, responsible and mature manner; and,</li><li>Demonstrated ability to coach individuals, to work effectively and harmoniously with colleagues within a team from varied cultures and professional backgrounds.</li><li>For this position, fluency in English is required (oral and written). Working knowledge of Arabic and another official UN language (Chinese, French, Russian and Spanish) is an advantage. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li></ul><p></p></section>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Job purpose</h4> <p>The IT HCS & VMware Platform Supervisor is responsible for supervising the operation, administration, governance, and continuous improvement of the Huawei Cloud Stack (HCS) platform and related private or hybrid cloud services across the IT data center environment.</p> <p>The role leads HCS platform support activities to ensure secure, available, scalable, and recoverable cloud services, while coordinating with infrastructure, network, security, application, vendor, and service management teams to meet business continuity and operational requirements.</p> <h4>Duties and responsibilities</h4> <ul> <li>Supervise daily administration of Huawei Cloud Stack services including ManageOne, FusionCompute, resource pools, projects or tenants, compute, storage, virtual networking, identity and access, monitoring, and platform health.</li> <li>Lead and guide platform engineers and support teams in incident handling, service requests, change implementation, preventive maintenance, lifecycle upgrades, and compliance with approved procedures.</li> <li>Monitor HCS capacity, utilization, performance, availability, licensing, quotas, and service levels; prepare forecasts and implement optimization plans for efficient resource usage.</li> <li>Oversee integration of HCS with VMware platforms, enterprise storage, SAN or NAS connectivity, backup systems, Active Directory, DNS, networking, security, monitoring, and IT service management tools.</li> <li>Ensure backup, replication, snapshot, restore, and disaster recovery processes are properly configured and tested; coordinate recovery exercises against approved RPO and RTO targets.</li> <li>Review and approve technical change plans, method statements, risk assessments, rollback plans, patching activities, configuration baselines, and security hardening requirements.</li> <li>Troubleshoot and supervise resolution of complex platform incidents by analyzing logs, alerts, performance data, and root causes; coordinate corrective actions with Huawei, vendors, and internal teams.</li> <li>Maintain platform documentation, architecture diagrams, runbooks, SOPs, asset records, KPI reports, and continuous improvement actions; promote automation using PowerShell, PowerCLI, Python, APIs, or approved orchestration tools.</li> </ul> <h4>Qualifications, training & certifications</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li> <li>At least one current professional certification in cloud computing, virtualization, systems infrastructure, storage, backup, or IT service management is required.</li> <li>Huawei HCIP-Cloud Computing, HCIP-Cloud Service, or equivalent Huawei Cloud Stack professional certification is strongly preferred; HCIE-Cloud Computing is an advantage.</li> <li>Huawei Cloud Stack administration, ManageOne, FusionCompute, FusionStorage, or HCS operations training is strongly preferred.</li> <li>VMware Certified Professional - VCF Administrator, VVF Administrator, or Data Center Virtualization certification is preferred.</li> <li>Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305 path) is an advantage for hybrid cloud responsibilities.</li> <li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li> <li>ITIL Foundation (current version) is preferred; service management, change management, or project coordination training is an advantage.</li> <li>Veeam Certified Engineer Plus (VMCE+) or an equivalent enterprise backup and recovery certification is an advantage.</li> <li>Strong knowledge of HCS operations, virtualization, storage, backup, disaster recovery, Windows and Linux systems, networking, security, monitoring, and automation scripting.</li> <li>Strong leadership, professional communication, analytical troubleshooting, technical reporting, architecture documentation, and stakeholder coordination skills.</li> </ul> <h4>Experience</h4> <ul> <li>7-10 years of professional experience in cloud, virtualization, systems, data center, or enterprise infrastructure operations.</li> <li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, ManageOne, FusionCompute, VMware, enterprise storage, backup, replication, and disaster recovery operations, including at least 2-3 years in a lead or supervisory role.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <p>Core platforms and tools:</p> <ul> <li>Huawei Cloud Stack, ManageOne, FusionCompute, FusionStorage, and HCS monitoring tools</li> <li>VMware vSphere, vCenter, ESXi, VCF or VVF, templates, clusters, HA and DRS</li> <li>SAN/NAS storage, backup and replication tools, PowerShell, PowerCLI, Python, APIs, monitoring platforms, and ITSM ticketing tools</li> <li>English - upper intermediate or above (verbal and written)</li> </ul> <h4>Skills</h4> <ul> <li>Strong leadership and supervisory capability across HCS platform operations, incident response, change delivery, vendor coordination, and team workload management.</li> <li>Advanced troubleshooting across HCS, virtualization, storage, backup, networking, security, and infrastructure services, with strong availability and risk awareness.</li> <li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, audit findings, and service improvement plans within agreed service levels.</li> <li>Strong documentation, reporting, automation, governance, and communication skills with readiness to support critical incidents, migrations, upgrades, and recovery activities.</li> </ul></p><p></p>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Job purpose</h4> <p>The IT HCS & VMware Platform Supervisor is responsible for supervising the operation, administration, governance, and continuous improvement of the Huawei Cloud Stack (HCS) platform and related private or hybrid cloud services across the IT data center environment.</p> <p>The role leads HCS platform support activities to ensure secure, available, scalable, and recoverable cloud services, while coordinating with infrastructure, network, security, application, vendor, and service management teams to meet business continuity and operational requirements.</p> <h4>Duties and responsibilities</h4> <ul> <li>Supervise daily administration of Huawei Cloud Stack services including ManageOne, FusionCompute, resource pools, projects or tenants, compute, storage, virtual networking, identity and access, monitoring, and platform health.</li> <li>Lead and guide platform engineers and support teams in incident handling, service requests, change implementation, preventive maintenance, lifecycle upgrades, and compliance with approved procedures.</li> <li>Monitor HCS capacity, utilization, performance, availability, licensing, quotas, and service levels; prepare forecasts and implement optimization plans for efficient resource usage.</li> <li>Oversee integration of HCS with VMware platforms, enterprise storage, SAN or NAS connectivity, backup systems, Active Directory, DNS, networking, security, monitoring, and IT service management tools.</li> <li>Ensure backup, replication, snapshot, restore, and disaster recovery processes are properly configured and tested; coordinate recovery exercises against approved RPO and RTO targets.</li> <li>Review and approve technical change plans, method statements, risk assessments, rollback plans, patching activities, configuration baselines, and security hardening requirements.</li> <li>Troubleshoot and supervise resolution of complex platform incidents by analyzing logs, alerts, performance data, and root causes; coordinate corrective actions with Huawei, vendors, and internal teams.</li> <li>Maintain platform documentation, architecture diagrams, runbooks, SOPs, asset records, KPI reports, and continuous improvement actions; promote automation using PowerShell, PowerCLI, Python, APIs, or approved orchestration tools.</li> </ul> <h4>Qualifications, training & certifications</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li> <li>At least one current professional certification in cloud computing, virtualization, systems infrastructure, storage, backup, or IT service management is required.</li> <li>Huawei HCIP-Cloud Computing, HCIP-Cloud Service, or equivalent Huawei Cloud Stack professional certification is strongly preferred; HCIE-Cloud Computing is an advantage.</li> <li>Huawei Cloud Stack administration, ManageOne, FusionCompute, FusionStorage, or HCS operations training is strongly preferred.</li> <li>VMware Certified Professional - VCF Administrator, VVF Administrator, or Data Center Virtualization certification is preferred.</li> <li>Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305 path) is an advantage for hybrid cloud responsibilities.</li> <li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li> <li>ITIL Foundation (current version) is preferred; service management, change management, or project coordination training is an advantage.</li> <li>Veeam Certified Engineer Plus (VMCE+) or an equivalent enterprise backup and recovery certification is an advantage.</li> <li>Strong knowledge of HCS operations, virtualization, storage, backup, disaster recovery, Windows and Linux systems, networking, security, monitoring, and automation scripting.</li> <li>Strong leadership, professional communication, analytical troubleshooting, technical reporting, architecture documentation, and stakeholder coordination skills.</li> </ul> <h4>Experience</h4> <ul> <li>7-10 years of professional experience in cloud, virtualization, systems, data center, or enterprise infrastructure operations.</li> <li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, ManageOne, FusionCompute, VMware, enterprise storage, backup, replication, and disaster recovery operations, including at least 2-3 years in a lead or supervisory role.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <p>Core platforms and tools:</p> <ul> <li>Huawei Cloud Stack, ManageOne, FusionCompute, FusionStorage, and HCS monitoring tools</li> <li>VMware vSphere, vCenter, ESXi, VCF or VVF, templates, clusters, HA and DRS</li> <li>SAN/NAS storage, backup and replication tools, PowerShell, PowerCLI, Python, APIs, monitoring platforms, and ITSM ticketing tools</li> <li>English - upper intermediate or above (verbal and written)</li> </ul> <h4>Skills</h4> <ul> <li>Strong leadership and supervisory capability across HCS platform operations, incident response, change delivery, vendor coordination, and team workload management.</li> <li>Advanced troubleshooting across HCS, virtualization, storage, backup, networking, security, and infrastructure services, with strong availability and risk awareness.</li> <li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, audit findings, and service improvement plans within agreed service levels.</li> <li>Strong documentation, reporting, automation, governance, and communication skills with readiness to support critical incidents, migrations, upgrades, and recovery activities.</li> </ul></p><p></p>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Position status</h4> <p>Local</p> <h4>Position reports to</h4> <p>IT DC Manager</p> <h4>Department</h4> <p>IT</p> <h4>Rotation pattern</h4> <p>14/14</p> <h4>Job purpose</h4> <p>The Datacenter, Cloud & NetBackup Supervisor is responsible for supervising, administering, supporting, and optimizing data center infrastructure, private and hybrid cloud services, systems platforms, virtualization, enterprise storage, Veritas NetBackup, replication, and disaster recovery services.</p> <p>The role ensures that data center, cloud, systems, and backup services remain secure, available, scalable, recoverable, and compliant with business continuity requirements, while leading operational improvements, technical documentation, and coordination with vendors and internal teams.</p> <h4>Duties and responsibilities</h4> <ul> <li>Supervise daily data center operations, including servers, racks, power and UPS coordination, cooling, hardware health, asset lifecycle, monitoring, and infrastructure availability.</li> <li>Administer and support Huawei Cloud Stack services, ManageOne, FusionCompute, resource pools, tenants or projects, compute, storage, virtual networking, identity and access, and platform health.</li> <li>Manage VMware vSphere, vCenter, ESXi, clusters, templates, high availability, DRS, lifecycle updates, and virtual machine provisioning or decommissioning.</li> <li>Administer Windows Server and Linux systems, Active Directory, DNS, DHCP, Group Policy, patching, hardening, file services, and integration with monitoring and service management platforms.</li> <li>Manage Veritas NetBackup operations, including master and media servers, clients or agents, policies, schedules, storage units, retention, catalog protection, backup job monitoring, and failure resolution.</li> <li>Administer enterprise storage platforms, SAN or NAS connectivity, datastores, multipathing, allocation, performance, capacity planning, and integration with virtualization and backup services.</li> <li>Lead backup, restore, replication, and disaster recovery activities; conduct scheduled recovery tests against approved RPO and RTO targets and maintain evidence of successful recoverability.</li> <li>Troubleshoot complex infrastructure incidents, analyze logs and alerts, perform root-cause analysis, coordinate corrective actions, manage changes, and maintain complete technical documentation and SOPs.</li> </ul> <h4>Qualifications, training & certifications</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li> <li>At least one current professional certification in data center, cloud, virtualization, systems, storage, or enterprise backup technologies is required.</li> <li>Veritas NetBackup certification or equivalent enterprise backup and recovery certification is strongly preferred.</li> <li>Huawei HCIA-Cloud Computing or HCIP-Cloud Computing, together with Huawei Cloud Stack training, is strongly preferred.</li> <li>VMware Certified Professional - VCF Administrator or VVF Administrator is strongly preferred.</li> <li>Microsoft Certified: Windows Server Hybrid Administrator Associate or Azure Administrator Associate (AZ-104) is preferred for systems and hybrid cloud responsibilities.</li> <li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li> <li>ITIL Foundation (current version) is preferred.</li> <li>Strong knowledge of data center operations, virtualization, storage, NetBackup, DR, Windows and Linux systems, networking, security, and scripting.</li> <li>Strong professional communication, analytical troubleshooting, technical leadership, architecture documentation, and reporting skills.</li> <li>Ability to supervise engineers and technicians, prioritize operational work, support critical incidents, and coordinate effectively with vendors and internal stakeholders.</li> </ul> <h4>Experience</h4> <ul> <li>7-10 years of professional experience in data center, cloud, virtualization, systems, enterprise backup, or infrastructure operations roles, including hands-on administration and support responsibilities.</li> <li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, VMware, Windows or Linux systems, enterprise storage, Veritas NetBackup, replication, restore, and disaster recovery operations; supervisory or lead experience is preferred.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <p><strong>Core platforms and tools:</strong><br> Huawei Cloud Stack, ManageOne, FusionCompute, VMware vSphere, vCenter, ESXi, VCF or VVF<br> Veritas NetBackup, Windows Server, Linux, Active Directory, DNS, DHCP, GPO, SAN/NAS storage, replication, and DR tools<br> PowerShell, PowerCLI, Python, monitoring tools, ITSM platforms, backup reporting, capacity and performance dashboards<br> English - upper intermediate or above (verbal and written)</p> <h4>Skills</h4> <ul> <li>Strong supervisory capability across data center, cloud, systems, virtualization, storage, and backup services, with strong availability, recoverability, and security awareness.</li> <li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, and service improvement actions within agreed service levels.</li> <li>Advanced troubleshooting and recovery mindset, with practical experience in backup validation, restore testing, platform health checks, and operational risk reduction.</li> <li>Strong organization, documentation, reporting, vendor coordination, and readiness to support critical incidents, migrations, upgrades, and disaster recovery activities.</li> </ul></p><p></p>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Position status</h4> <p>Local</p> <h4>Position reports to</h4> <p>IT DC Manager</p> <h4>Department</h4> <p>IT</p> <h4>Rotation pattern</h4> <p>14/14</p> <h4>Job purpose</h4> <p>The Datacenter, Cloud & NetBackup Supervisor is responsible for supervising, administering, supporting, and optimizing data center infrastructure, private and hybrid cloud services, systems platforms, virtualization, enterprise storage, Veritas NetBackup, replication, and disaster recovery services.</p> <p>The role ensures that data center, cloud, systems, and backup services remain secure, available, scalable, recoverable, and compliant with business continuity requirements, while leading operational improvements, technical documentation, and coordination with vendors and internal teams.</p> <h4>Duties and responsibilities</h4> <ul> <li>Supervise daily data center operations, including servers, racks, power and UPS coordination, cooling, hardware health, asset lifecycle, monitoring, and infrastructure availability.</li> <li>Administer and support Huawei Cloud Stack services, ManageOne, FusionCompute, resource pools, tenants or projects, compute, storage, virtual networking, identity and access, and platform health.</li> <li>Manage VMware vSphere, vCenter, ESXi, clusters, templates, high availability, DRS, lifecycle updates, and virtual machine provisioning or decommissioning.</li> <li>Administer Windows Server and Linux systems, Active Directory, DNS, DHCP, Group Policy, patching, hardening, file services, and integration with monitoring and service management platforms.</li> <li>Manage Veritas NetBackup operations, including master and media servers, clients or agents, policies, schedules, storage units, retention, catalog protection, backup job monitoring, and failure resolution.</li> <li>Administer enterprise storage platforms, SAN or NAS connectivity, datastores, multipathing, allocation, performance, capacity planning, and integration with virtualization and backup services.</li> <li>Lead backup, restore, replication, and disaster recovery activities; conduct scheduled recovery tests against approved RPO and RTO targets and maintain evidence of successful recoverability.</li> <li>Troubleshoot complex infrastructure incidents, analyze logs and alerts, perform root-cause analysis, coordinate corrective actions, manage changes, and maintain complete technical documentation and SOPs.</li> </ul> <h4>Qualifications, training & certifications</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li> <li>At least one current professional certification in data center, cloud, virtualization, systems, storage, or enterprise backup technologies is required.</li> <li>Veritas NetBackup certification or equivalent enterprise backup and recovery certification is strongly preferred.</li> <li>Huawei HCIA-Cloud Computing or HCIP-Cloud Computing, together with Huawei Cloud Stack training, is strongly preferred.</li> <li>VMware Certified Professional - VCF Administrator or VVF Administrator is strongly preferred.</li> <li>Microsoft Certified: Windows Server Hybrid Administrator Associate or Azure Administrator Associate (AZ-104) is preferred for systems and hybrid cloud responsibilities.</li> <li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li> <li>ITIL Foundation (current version) is preferred.</li> <li>Strong knowledge of data center operations, virtualization, storage, NetBackup, DR, Windows and Linux systems, networking, security, and scripting.</li> <li>Strong professional communication, analytical troubleshooting, technical leadership, architecture documentation, and reporting skills.</li> <li>Ability to supervise engineers and technicians, prioritize operational work, support critical incidents, and coordinate effectively with vendors and internal stakeholders.</li> </ul> <h4>Experience</h4> <ul> <li>7-10 years of professional experience in data center, cloud, virtualization, systems, enterprise backup, or infrastructure operations roles, including hands-on administration and support responsibilities.</li> <li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, VMware, Windows or Linux systems, enterprise storage, Veritas NetBackup, replication, restore, and disaster recovery operations; supervisory or lead experience is preferred.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <p><strong>Core platforms and tools:</strong><br> Huawei Cloud Stack, ManageOne, FusionCompute, VMware vSphere, vCenter, ESXi, VCF or VVF<br> Veritas NetBackup, Windows Server, Linux, Active Directory, DNS, DHCP, GPO, SAN/NAS storage, replication, and DR tools<br> PowerShell, PowerCLI, Python, monitoring tools, ITSM platforms, backup reporting, capacity and performance dashboards<br> English - upper intermediate or above (verbal and written)</p> <h4>Skills</h4> <ul> <li>Strong supervisory capability across data center, cloud, systems, virtualization, storage, and backup services, with strong availability, recoverability, and security awareness.</li> <li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, and service improvement actions within agreed service levels.</li> <li>Advanced troubleshooting and recovery mindset, with practical experience in backup validation, restore testing, platform health checks, and operational risk reduction.</li> <li>Strong organization, documentation, reporting, vendor coordination, and readiness to support critical incidents, migrations, upgrades, and disaster recovery activities.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>IT HCS &amp; VMware Platform Supervisor (Basra)<br><br><br><p><b>"Belong, Connect, Grow, with KBR!</b></p><br><br><br><p><b>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</b></p><br><br><p><b>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets."</b></p><br><br><br><p><b>Position title: </b>IT HCS &amp; VMware Platform Supervisor</p><br><br><p><b>Position status: </b>Local</p><br><br><p><b>Position reports to: </b>IT DC Manager</p><br><br><p><b>Department: </b>IT</p><br><br><p><b>Rotation pattern: </b>14/14</p><br><br><br><p>Job purpose</p><br><br><br><ul><li>The IT HCS &amp; VMware Platform Supervisor is responsible for supervising the operation, administration, governance, and continuous improvement of the Huawei Cloud Stack (HCS) platform and related private or hybrid cloud services across the IT data center environment.</li><li>The role leads HCS platform support activities to ensure secure, available, scalable, and recoverable cloud services, while coordinating with infrastructure, network, security, application, vendor, and service management teams to meet business continuity and operational requirements.</li></ul><br><br><p>Duties and responsibilities</p><br><br><br><ul><li>Supervise daily administration of Huawei Cloud Stack services including ManageOne, FusionCompute, resource pools, projects or tenants, compute, storage, virtual networking, identity and access, monitoring, and platform health.</li><li>Lead and guide platform engineers and support teams in incident handling, service requests, change implementation, preventive maintenance, lifecycle upgrades, and compliance with approved procedures.</li><li>Monitor HCS capacity, utilization, performance, availability, licensing, quotas, and service levels; prepare forecasts and implement optimization plans for efficient resource usage.</li><li>Oversee integration of HCS with VMware platforms, enterprise storage, SAN or NAS connectivity, backup systems, Active Directory, DNS, networking, security, monitoring, and IT service management tools.</li><li>Ensure backup, replication, snapshot, restore, and disaster recovery processes are properly configured and tested; coordinate recovery exercises against approved RPO and RTO targets.</li><li>Review and approve technical change plans, method statements, risk assessments, rollback plans, patching activities, configuration baselines, and security hardening requirements.</li><li>Troubleshoot and supervise resolution of complex platform incidents by analyzing logs, alerts, performance data, and root causes; coordinate corrective actions with Huawei, vendors, and internal teams.</li><li>Maintain platform documentation, architecture diagrams, runbooks, SOPs, asset records, KPI reports, and continuous improvement actions; promote automation using PowerShell, PowerCLI, Python, APIs, or approved orchestration tools.</li></ul><br><p>Qualifications, Training &amp; Certifications</p><br><br><ul><li></li><li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline.</li><li>At least one current professional certification in cloud computing, virtualization, systems infrastructure, storage, backup, or IT service management is required.</li><li>Huawei HCIP-Cloud Computing, HCIP-Cloud Service, or equivalent Huawei Cloud Stack professional certification is strongly preferred; HCIE-Cloud Computing is an advantage.</li><li>Huawei Cloud Stack administration, ManageOne, FusionCompute, FusionStorage, or HCS operations training is strongly preferred.</li><li>VMware Certified Professional - VCF Administrator, VVF Administrator, or Data Center Virtualization certification is preferred.</li><li>Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305 path) is an advantage for hybrid cloud responsibilities.</li><li>Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred.</li><li>ITIL Foundation (current version) is preferred; service management, change management, or project coordination training is an advantage.</li><li>Veeam Certified Engineer Plus (VMCE+) or an equivalent enterprise backup and recovery certification is an advantage.</li><li>Strong knowledge of HCS operations, virtualization, storage, backup, disaster recovery, Windows and Linux systems, networking, security, monitoring, and automation scripting.</li><li>Strong leadership, professional communication, analytical troubleshooting, technical reporting, architecture documentation, and stakeholder coordination skills.</li></ul><br><p>Experience</p><br><br><ul><li>7-10 years of professional experience in cloud, virtualization, systems, data center, or enterprise infrastructure operations.</li><li>Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, ManageOne, FusionCompute, VMware, enterprise storage, backup, replication, and disaster recovery operations, including at least 2-3 years in a lead or supervisory role.</li></ul><p>Language proficiency, computer and software skills</p><br><br><br><ul><li>Core platforms and tools:</li></ul><ul><li>Huawei Cloud Stack, ManageOne, FusionCompute, FusionStorage, and HCS monitoring tools</li><li>VMware vSphere, vCenter, ESXi, VCF or VVF, templates, clusters, HA and DRS</li><li>SAN/NAS storage, backup and replication tools, PowerShell, PowerCLI, Python, APIs, monitoring platforms, and ITSM ticketing tools</li></ul><ul><li>English - upper intermediate or above (verbal and written)</li></ul><br><p>Skills</p><br><br><br><ul><li>Strong leadership and supervisory capability across HCS platform operations, incident response, change delivery, vendor coordination, and team workload management.</li><li>Advanced troubleshooting across HCS, virtualization, storage, backup, networking, security, and infrastructure services, with strong availability and risk awareness.</li><li>Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, audit findings, and service improvement plans within agreed service levels.</li><li>Strong documentation, reporting, automation, governance, and communication skills with readiness to support critical incidents, migrations, upgrades, and recovery activities.</li></ul><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Main Duties and Responsibilities:</p><p>Network &amp; Administration</p><p>Lead the design, deployment, and optimization of Cisco-based network infrastructure across Kurdistan sites.</p><p>Monitor network performance, troubleshoot issues, and implement proactive solutions to ensure high availability and security.</p><p>Manage firewalls, VPNs, switches, routers, and wireless systems with a focus on scalability and redundancy.</p><p>Maintain network documentation, topology maps, and configuration standards.</p><p>Microsoft 365 &amp; Office 365 Services</p><p>Administer and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, Intune, and Azure AD.</p><p>Provide advanced support for Office 365 applications and integrations with other enterprise systems.</p><p>Systems &amp; Infrastructure</p><p>Oversee Windows Server environments, Active Directory, DNS, DHCP, and virtualization platforms (e.g., Hyper-V or VMware).</p><p>Ensure system backups, disaster recovery plans, and business continuity strategies are in place and tested.</p><p>Collaborate with cybersecurity teams to enforce best practices and respond to threats.</p><p>Implement and manage security measures to protect sensitive data and IT infrastructure.</p><p>End-User Support</p><p>Provide technical support to end users, including software installation, troubleshooting, and resolving hardware issues.</p><p>Guide users through problem-solving steps and ensure the timely resolution of technical problems.</p><p>Maintain records of issues and solutions to identify trends and prevent future problems</p><p>Guide and mentor junior IT staff and coordinate with cross-functional teams for project execution.</p><p>Support IT operations in remote sites and ensure consistent service delivery across all Kurdistan locations.</p><p>Working Conditions:</p><p>Office-based- 5 days/week</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in computer science, Information Technology, or a related field.</p><p>Minimum 7 years of experience in IT systems and network administration.</p><p>Proven experience managing Cisco networks and Microsoft 365 environments.</p><p>Strong understanding of enterprise networking protocols, security frameworks, and cloud services.</p><p>Excellent troubleshooting, documentation, and communication skills.</p><p>Ability to work independently and lead technical initiatives.</p><p>Cisco Certified Network Professional (CCNP) or higher.</p><p>Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert.</p><p>CompTIA Security+ or equivalent cybersecurity certification.</p><p>ITIL Foundation or other IT service management credentials (optional but beneficial).</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Overseeing and coordinating all aspects of Microwave network operations, Manage teams, vendors, &amp; sub-contractors, and budgets ensuring that due diligence and optimal risk mitigation is achieved as well as the maximum quality and peak performance and reliability of all Microwave networks, Under close supervising the day-to-day operations for the Technical Operations and managed service supplier teams to ensure all type of service disruptions, and uphold corporate's quality standards in support of the business goal.</p> <p> 1. Providing leadership and mentorship to the TMO team, Under close supervising the day-to-day operations for the Technical Operations team, ensuring adherence to quality standards.</p> <p>2. Manage and optimize Microwave Networks (Multi vendor), Ensure customer incidents and outages assigned are successfully and quickly resolved, diffused, or escalated</p> <p>3. Coordinate Microwave &amp; SDH maintenance and change related activities in cooperation with the MS vendor, on-ground teams, and organize scheduled and planned CR routines.</p> <p>4. Controlling and managing operations project budgets to ensure financial efficiency. And drive business case creation, revenue modelling, and CAPEX/OPEX projections for variant tasks and projects.</p> <p>5. Liaise with Procurement, engineering, legal, and financial audit teams to ensure end-to-end solution readiness and compliance, Lead multi-vendor frameworks and negotiations, project delivery assurance, and technical compliance.</p> <p>6. Actively adhere to the Code of policies, procedures and processes to ensure the highest standards are maintained,. Provide leadership in all fiber technical issues; ensure employees are aware of business compliance requirements.</p> <p>7. Drive the vendor management for the designated vendor group mainly on the Huawei Managed service models, monitor performance, develop relationships with key contacts (internally and externally) and hold regular feedback meetings with these stakeholders</p> <p>8. Governing &amp; maintain existing databases, files, and records for purposes of network design, fiber optimization, and relocation of fiber facilities.</p> <p>9. Develop and maintain vendor management scorecards &amp; risk plans for the designated vendor group as per procedure. </p> <p>10. Collaborate with engineering teams to plan the expansion, upgrade, and optimization of the Microwave network (Mainly Huawei and Nokia MW). </p> <p>11. Manage deployment vendors/contractors deliverables and assist with quality assurance and Conduct a certification testing of the new links and equipment, accurately document measurements and placement,</p> <p>12. Conduct feasibility studies, evaluate network capacity, and identify areas for network improvement.</p> <p>13. Performing a routine network checks periodically, Testing signal strength across all elements of the network, Ensure maximum quality and peak performance and reliability of all fiber optic equipment, Report all testing documentation to the direct supervisor.</p> <p> </p> <ul> <li> Bachelor degree (Telecommunication Engineering/Information Engineering/Network Engineering/ Electrical Engineering) </li> <li> Deep understanding of Operational Technology (OT) systems</li> <li> CCNA &amp; PMP or similar certificate will be a big added value</li> <li> Microsoft Office Programs (Mainly Excel, PowerPont, &amp; VISIO)</li> <li> GIS Systems (Google Earth (.kmz), MS Streets &amp; Trips, MapInfo)</li> </ul> <p> <br> </p> <p> <strong>Behavioural Competencies:</strong> </p> <p> <br> </p> <ul> <li> Delivering Results &amp; Fostering Ownership</li> <li> Building Customer Value</li> <li> Networking &amp; Influencing Collaboratively</li> <li> Leading Teams</li> <li> Shaping Strategy</li> <li> Driving Change</li> </ul> <p> </p> <p> <br> </p> <p> <strong>Technical Competencies:</strong> </p> <p> <br> </p> <ul> <li> Network Monitoring</li> <li> Service Operations Centre (SOC)</li> <li> Performance Management &amp; Reporting</li> <li> Troubleshooting &amp; Technical Problem Solving</li> </ul> <p> </p> <p> <br> </p> <p> </p></div></section>

<p><h4>Essential responsibilities:</h4> <p>Aerostat operators/user-level maintainers will participate in the overall, hands-on operation of the aerostat system including launch, in-flight, recovery, and moored activities.</p> <p>Candidates will perform all functions to operate the PGSS/PTDS, an aerostat mounted intelligence, surveillance, and reconnaissance (ISR) platform, its mobile mooring platform (MMP), sensor payload(s), communications and navigation systems as well as associated support equipment (boom lift, forklift, all terrain vehicles (ATVs), and electrical power generators).</p> <p>Candidate will perform user-level maintenance functions including performing hands-on preventative maintenance checks and services (PMCS), troubleshooting, removing and replacing line replaceable units (LRUs), and removing and replacing payloads.</p> <p>Candidate must possess a diverse range of skills with the ability to quickly adapt to new situations. Tasks will be performed under direction of higher classified technicians and/or site personnel.</p> <h4>Minimum requirements:</h4> <ul> <li>High school diploma or equivalent is required.</li> <li>Two-year associate’s degree in a technical field from an accredited college can substitute for work experience.</li> <li>Must have an active secret US government clearance or the ability to obtain a secret clearance. Note: US citizenship is required to obtain a secret clearance.</li> <li>Must have a valid U.S. passport with a minimum of one year remaining.</li> <li>Must have valid US driver’s license.</li> <li>Knowledge of and experience in the operations of hardware systems and components.</li> <li>Experience in fault detection, isolation, and correction of hardware systems and individual components.</li> <li>Ability to perform routine system maintenance and analysis functions including: hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards.</li> <li>At least one (1) year previous aerostat experience OR two (2) years of experience in the following areas may be substituted in lieu of aerostat experience:</li> </ul> <p><strong>1) Electrical maintenance mechanic</strong></p> <ul> <li>Possess at least two (2) years aerostat experience as an operator at the 20 series level or greater from Army MOS 35F (Intelligence Analyst), 35G (Geospatial Intelligence Imagery Analyst), 35H (Common Ground System Analyst), 96R (Ground Surveillance Systems Operator), 96U (Unmanned Aerial Vehicle Operator), or military branch equivalent.</li> <li>Two years of hands-on experience in performing operations and maintenance tasks either on an aerostat system or a related industry/military equivalent is required.</li> <li>Must be qualified at the 10 series or greater level (via military or civilian technical schools) is required.</li> <li>Ability to read electronic schematics.</li> <li>O&M of electro-mechanical equipment to include one or more of the following: <ul> <li>Hydraulic/servo valves</li> <li>Hydraulic actuators, control systems</li> <li>Test and diagnostic equipment</li> </ul> </li> </ul> <p><strong>2) Networking, IT & information systems</strong></p> <ul> <li>Two years’ experience is required.</li> <li>Must be qualified at the 10 series or greater level; MOS 25B/F or other military branch equivalent or industry occupational specialties as a CISCO Network Administrator; Army MOS 25L/N or other military branch equivalent or industry occupational specialties as a Network Installation (BICSI or Network + or Comp T Certification) will be considered.</li> <li>CCIE certification with fiber optic certification is preferred.</li> </ul> <p><strong>3) Mechanical maintenance</strong></p> <ul> <li>Mechanical maintenance with qualifications at the 10 series or greater from U.S. Army MOS 94D/X and 91/B/S/W or other military branch equivalent, or industry occupational specialties such as National Institute for Automotive Service Excellence (ASE) Certified Truck Mechanic or Federal Aviation Administration (FAA) General Mechanic 1 or greater.</li> <li>Two years of hands-on experience on an aerostat system or a related industry/military equivalent is required.</li> <li>O&M of mechanical equipment to include one or more of the following: hydraulic systems, winch systems, tether/cable handling systems, industrial generator sets, power switch gear, HVAC, cranes aerial lift, forklift, industrial generator sets.</li> </ul> <h4>Physical requirements:</h4> <ul> <li>Requires the ability to regularly lift up to 50 lbs.</li> <li>Requires the ability to regularly climb extension ladders, roof ladder, stepladders, and stairs at least 10 times during shift.</li> <li>Requires the flexibility to bend/stoop, squat repetitive during shift.</li> <li>Requires the ability to regularly kneel repetitive for shift.</li> <li>Requires the ability to move in a 90-degree fashion on a repetitive basis for shift.</li> <li>Requires the ability to stretch/reach on a repetitive basis for shift.</li> <li>Requires the ability to walk extensively throughout the plant during shift.</li> <li>Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.</li> </ul> <h4>Medical requirements:</h4> <p>Successfully complete and pass the medical and dental examinations as required by the employer and customer for deployment to Iraq.</p> <p>Must maintain physical and dental requirements for the duration of the deployment.</p> <h4>Working and living conditions:</h4> <p>This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120-130 degrees Fahrenheit/50-55 degrees Celsius during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to CENTCOM, EUCOM, and AFRICOM for extended periods. Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums.</p></p><p></p>

<p><h4>Essential responsibilities:</h4> <p>Aerostat operators/user-level maintainers will participate in the overall, hands-on operation of the aerostat system including launch, in-flight, recovery, and moored activities.</p> <p>Candidates will perform all functions to operate the PGSS/PTDS, an aerostat mounted intelligence, surveillance, and reconnaissance (ISR) platform, its mobile mooring platform (MMP), sensor payload(s), communications and navigation systems as well as associated support equipment (boom lift, forklift, all terrain vehicles (ATVs), and electrical power generators).</p> <p>Candidate will perform user-level maintenance functions including performing hands-on preventative maintenance checks and services (PMCS), troubleshooting, removing and replacing line replaceable units (LRUs), and removing and replacing payloads.</p> <p>Candidate must possess a diverse range of skills with the ability to quickly adapt to new situations. Tasks will be performed under direction of higher classified technicians and/or site personnel.</p> <h4>Minimum requirements:</h4> <ul> <li>High school diploma or equivalent is required.</li> <li>Two-year associate’s degree in a technical field from an accredited college can substitute for work experience.</li> <li>Must have an active secret US government clearance or the ability to obtain a secret clearance. Note: US citizenship is required to obtain a secret clearance.</li> <li>Must have a valid U.S. passport with a minimum of one year remaining.</li> <li>Must have valid US driver’s license.</li> <li>Knowledge of and experience in the operations of hardware systems and components.</li> <li>Experience in fault detection, isolation, and correction of hardware systems and individual components.</li> <li>Ability to perform routine system maintenance and analysis functions including: hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards.</li> <li>At least one (1) year previous aerostat experience OR two (2) years of experience in the following areas may be substituted in lieu of aerostat experience:</li> </ul> <p><strong>1) Electrical maintenance mechanic</strong></p> <ul> <li>Possess at least two (2) years aerostat experience as an operator at the 20 series level or greater from Army MOS 35F (Intelligence Analyst), 35G (Geospatial Intelligence Imagery Analyst), 35H (Common Ground System Analyst), 96R (Ground Surveillance Systems Operator), 96U (Unmanned Aerial Vehicle Operator), or military branch equivalent.</li> <li>Two years of hands-on experience in performing operations and maintenance tasks either on an aerostat system or a related industry/military equivalent is required.</li> <li>Must be qualified at the 10 series or greater level (via military or civilian technical schools) is required.</li> <li>Ability to read electronic schematics.</li> <li>O&M of electro-mechanical equipment to include one or more of the following: <ul> <li>Hydraulic/servo valves</li> <li>Hydraulic actuators, control systems</li> <li>Test and diagnostic equipment</li> </ul> </li> </ul> <p><strong>2) Networking, IT & information systems</strong></p> <ul> <li>Two years’ experience is required.</li> <li>Must be qualified at the 10 series or greater level; MOS 25B/F or other military branch equivalent or industry occupational specialties as a CISCO Network Administrator; Army MOS 25L/N or other military branch equivalent or industry occupational specialties as a Network Installation (BICSI or Network + or Comp T Certification) will be considered.</li> <li>CCIE certification with fiber optic certification is preferred.</li> </ul> <p><strong>3) Mechanical maintenance</strong></p> <ul> <li>Mechanical maintenance with qualifications at the 10 series or greater from U.S. Army MOS 94D/X and 91/B/S/W or other military branch equivalent, or industry occupational specialties such as National Institute for Automotive Service Excellence (ASE) Certified Truck Mechanic or Federal Aviation Administration (FAA) General Mechanic 1 or greater.</li> <li>Two years of hands-on experience on an aerostat system or a related industry/military equivalent is required.</li> <li>O&M of mechanical equipment to include one or more of the following: hydraulic systems, winch systems, tether/cable handling systems, industrial generator sets, power switch gear, HVAC, cranes aerial lift, forklift, industrial generator sets.</li> </ul> <h4>Physical requirements:</h4> <ul> <li>Requires the ability to regularly lift up to 50 lbs.</li> <li>Requires the ability to regularly climb extension ladders, roof ladder, stepladders, and stairs at least 10 times during shift.</li> <li>Requires the flexibility to bend/stoop, squat repetitive during shift.</li> <li>Requires the ability to regularly kneel repetitive for shift.</li> <li>Requires the ability to move in a 90-degree fashion on a repetitive basis for shift.</li> <li>Requires the ability to stretch/reach on a repetitive basis for shift.</li> <li>Requires the ability to walk extensively throughout the plant during shift.</li> <li>Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.</li> </ul> <h4>Medical requirements:</h4> <p>Successfully complete and pass the medical and dental examinations as required by the employer and customer for deployment to Iraq.</p> <p>Must maintain physical and dental requirements for the duration of the deployment.</p> <h4>Working and living conditions:</h4> <p>This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120-130 degrees Fahrenheit/50-55 degrees Celsius during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to CENTCOM, EUCOM, and AFRICOM for extended periods. Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Aerostat Operators provide Operations and Sustainment (O&amp;S) support for the Persistent Surveillance Systems Tethered (PSS-T) program in OCONUS site locations. PSS-T is comprised of former Persistent Ground Surveillance System (PGSS) and Persistent Threat Detection System (PTDS) programs. Position is contingent based upon availability and possible class dates. Updates to your application may be delayed. Essential Responsibilities: • Aerostat Operators/User-level maintainers will participate in the overall, hands-on operation of the aerostat system including launch, in-flight, recovery, and moored activities. • Candidates will perform all functions to operate the PGSS/PTDS, an aerostat mounted Intelligence, Surveillance, And Reconnaissance (ISR) platform, its Mobile Mooring Platform (MMP), Sensor Payload(s), communications and navigation systems as well as associated support equipment (Boom Lift, Forklift, All Terrain Vehicles (ATV's), and Electrical Power Generators). • Candidate will perform User-level maintenance functions include performing hands-on Preventative Maintenance Checks and Services (PMCS), troubleshooting, removing and replacing Line Replaceable Units (LRUs), and removing and replacing payloads. • Candidate must possess a diverse range of skills with the ability to quickly adapt to new situations. Tasks will be performed under direction of higher classified technicians and/or site personnel.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Requirements:</p><ul><li>High school diploma or equivalent is required.</li><li>Two-year Associate s degree in a technical field from an accredited college can substitute for work experience.</li><li>Must have an active Secret US Government Clearance or the ability to obtain a Secret clearance. Note: US Citizenship is required to obtain a Secret Clearance.</li><li>Must have a valid U.S. passport with a minimum of one year remaining.</li><li>Must have valid US Driver's license.</li><li>Knowledge of and experience in the operations of hardware systems and components.</li><li>Experience in fault detection, isolation, and correction of hardware systems and individual components.</li><li>Ability to perform routine system maintenance and analysis functions including: hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards.</li><li>At least one (1) year previous Aerostat experience OR two (2) years of experience in the following areas may be substituted in lieu of aerostat experience:</li><ul><li>1) Electrical Maintenance Mechanic</li><ul><li>Possess at least two (2) year s aerostat experience as an operator at the 20 series level or greater from Army MOS 35F (Intelligence Analyst), 35G (Geospatial Intelligence Imagery Analyst), 35H (Common Ground System Analyst), 96R (Ground Surveillance Systems Operator), 96U (Unmanned Aerial Vehicle Operator), or military branch equivalent.</li><li>Two years of hands-on experience in performing operations and maintenance tasks either on an AEROSTAT system or a related industry/military equivalent is required.</li><li>Must be qualified at the 10 series or greater level (via military or civilian technical schools) is required.</li><li>Ability to read electronic schematics.</li><li>O&amp;M of electro-mechanical equipment to include one or more of the following:</li><ul><li>Hydraulic/servo valves</li><li>Hydraulic actuators, control systems</li><li>Test and diagnostic equipment</li></ul></ul><li>2) Networking, IT &amp; information systems</li><ul><li>Two years experience is required.</li><li>Must be qualified at the 10 series or greater level; MOS 25B/F or other military branch equivalent or industry occupational specialties as a CISCO Network Administrator; Army MOS 25L/N or other military branch equivalent or industry occupational specialties as a Network Installation (BICSI or Network + or Comp T Certification) will be considered.</li><li>CCIE certification with fiber optic certification is preferred.</li></ul><li>3) Mechanical Maintenance</li><ul><li>Mechanical Maintenance with qualifications at the 10 series or greater from U.S. Army MOS 94D/X and 91/B/S/W or other military branch equivalent, or industry occupational specialties such National Institute for Automotive Service Excellence (ASE) Certified Truck Mechanic or Federal Aviation Administration (FAA) General Mechanic 1 or greater.</li><li>Two years of hands-on experience on an AEROSTAT system or a related industry/military equivalent is required.</li><li>O&amp;M of mechanical equipment to include one or more of the following: Hydraulic systems, Winch systems, Tether/cable handling systems, Industrial generator sets, Power switch gear, HVAC, Cranes Aerial lift , Forklift , Industrial generator sets</li></ul></ul><p>Physical Requirements:</p><ul><li>Requires the ability to regularly lift up to 50 lbs.</li><li>Requires the ability to regularly climb extension ladders, roof ladder, stepladders, and stairs at least 10 times during shift.</li><li>Requires the flexibility to bend/stoop, squat repetitive during shift.</li><li>Requires the ability to regularly kneel repetitive for shift.</li><li>Requires the ability to move in a 90-degree fashion on a repetitive basis for shift.</li><li>Requires the ability to stretch/reach on a repetitive basis for shift.</li><li>Requires the ability to walk extensively throughout the plant during shift.</li><li>Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.</li></ul><p>Medical Requirements</p><ul><li>Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq.</li><li>Must maintain physical and dental requirements for the duration of the deployment.</li></ul><p>Working and Living Conditions: This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 130 degrees Fahrenheit/50-55 degrees Celsius during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to CENTCOM, EUCOM, and AFRICOM for extended periods. Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums.</p></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>IT EPC Project Manager-Onsite<br><br><p><b>IT Infrastructure / PMO Manager</b></p><br><br><p><b>Role Purpose</b></p><br><br><p>Provide senior leadership for IT integration, operations readiness and technology delivery across oil and gas and wider operational environments. The role has a strong bias towards IT programme and project management, PMO governance, delivery assurance, stakeholder alignment, vendor coordination and the controlled transition of technology services into steady-state operations.</p><br><br>Role Summary<p><b>Field Description</b></p><br><br><p><b>Position Title:</b> IT Infrastructure / PMO Manager</p><br><br><p><b>Function</b>: IT / Im / Digital Delivery / Operations Support</p><br><br><p><b>Primary Focus</b>: IT programme leadership, project delivery, PMO governance, operations readiness and service integration</p><br><br><p><b>Operating Environment:</b> Oil and gas field operations, production facilities, remote sites, corporate offices and wider business operations</p><br><br><p><b>Key Technologies:</b> Enterprise IT, infrastructure, networks, cloud, field connectivity, Huawei / ZTE, CCTV, access control, SCADA-adjacent systems and digital operations platforms</p><br><br><p><b>Key Interfaces:</b> Operations, Maintenance, Engineering, HSE, Procurement, Contracts, Cyber Security, Vendors, Client teams and delivery partners</p><br><br><p><b>Role Level: Senior</b> delivery and operations leadership role with programme, project and service integration accountability</p><br><br>Professional Summary<p>Experienced IT Integration and Operations Manager with strong programme leadership, project management and PMO experience across complex oil and gas, industrial and wider business operations environments. Proven capability to lead multi-workstream technology delivery, infrastructure integration, operational readiness and service transition activities in challenging field and corporate settings.</p><br><br><p>Skilled in establishing delivery governance, programme controls, project reporting, risk and issue management, dependency tracking, vendor coordination and stakeholder engagement. Able to translate business and operational requirements into structured IT delivery plans that support field productivity, operational continuity, cyber resilience and long-term service sustainability.</p><br><br><p>Strong background in IT infrastructure, networks, cloud services, field technology integration, Chinese technology platforms such as Huawei and ZTE, CCTV and access control solutions, industrial connectivity and operations support services. Experienced in coordinating cross-functional teams and ensuring technology solutions are delivered safely, securely, on time and aligned with operational priorities.</p><br><br>Key Skills &amp; Competencies<p><b>Competency Area</b></p><br><br><p><b>Capability Requirements</b></p><br><br><p><b>Programme Leadership: IT</b> programme governance, multi-workstream delivery, executive reporting, delivery assurance and stakeholder alignment</p><br><br><p><b>PMO &amp; Project Controls: Integrated</b> planning, RAID management, dependency tracking, change control, benefits tracking, project dashboards and governance forums</p><br><br><p><b>Oil &amp; Gas Operations: Technology</b> delivery across field operations, production sites, remote locations, maintenance support and wider operational environments</p><br><br><p><b>IT Integration: Infrastructure</b>, network, cloud, end-user services, field connectivity, enterprise applications and service transition planning</p><br><br><p><b>Vendor &amp; Commercial Delivery:</b>Vendor governance, procurement support, contract coordination, service order tracking, supplier performance and delivery acceptance</p><br><br><p><b>Operational Readiness:</b>Cutover planning, mobilization, handover, support model design, service readiness and transition to operations</p><br><br><p><b>Risk &amp; Compliance:</b>Project risk management, cyber security coordination, business continuity, disaster recovery and compliance alignment</p><br><br>Key ResponsibilitiesProgramme Leadership &amp; Delivery Governance<ul><li>Lead IT programmes and strategic technology initiatives across oil and gas field operations, production facilities, corporate environments and wider business operations.</li><li>Establish programme governance, delivery cadence, reporting standards and escalation routes across multiple projects and workstreams.</li><li>Maintain integrated delivery plans covering milestones, dependencies, risks, issues, actions, decisions, resourcing and budget considerations.</li><li>Provide senior-level reporting to leadership and client stakeholders, including delivery status, critical path risks, decisions required and recovery actions.</li></ul>PMO, Project Controls &amp; Assurance<ul><li>Develop and manage PMO-type frameworks including project charters, delivery dashboards, RAID logs, action trackers, change controls, dependency registers and benefits tracking.</li><li>Ensure consistent project management discipline across infrastructure, service transition, application, cyber security and digital delivery initiatives.</li><li>Drive project assurance reviews to confirm scope, schedule, cost, quality, risk, operational readiness and stakeholder acceptance criteria.</li><li>Support governance forums, steering committees and working groups with clear agendas, minutes, decision logs and follow-up actions.</li></ul>IT Integration &amp; Operations Management<ul><li>Lead integration of IT infrastructure, networks, cloud services, end-user computing, field connectivity and operational support services into a cohesive delivery and support model.</li><li>Coordinate technology deployment across remote oilfield sites, production facilities, camps, offices, warehouses and operational support locations.</li><li>Ensure IT services are designed and transitioned into operations with appropriate support processes, service ownership, monitoring, documentation and escalation paths.</li><li>Align IT delivery with operations, maintenance, engineering, HSE and business priorities to minimize disruption and support reliable field performance.</li></ul>Oil &amp; Gas and Wider Operations Technology Delivery<ul><li>Support technology planning and delivery for field operations, production support, maintenance execution, logistics, security, camp operations and wider industrial environments.</li><li>Coordinate deployment of ruggedized field IT, communications, surveillance, access control, industrial Wi-Fi, network connectivity and operational technology-adjacent systems.</li><li>Work with operations teams to define practical requirements, manage site constraints and deliver solutions suitable for remote, high-availability and safety-critical environments.</li><li>Support operational readiness, cutover planning and handover for new facilities, brownfield enhancements and transition activities.</li></ul>Vendor, Procurement &amp; Stakeholder Management<ul><li>Manage delivery interfaces with vendors, system integrators, service providers and technology partners including Huawei, ZTE, CCTV, access control, network and cloud suppliers.</li><li>Support procurement, service order development, technical evaluation, delivery acceptance and contract performance monitoring.</li><li>Coordinate cross-functional stakeholders across IT, IM, Digital, Cyber Security, Operations, Maintenance, Engineering, Procurement and client teams.</li><li>Resolve delivery blockers through structured escalation, commercial coordination and clear ownership of actions.</li></ul>Risk, Cyber Security &amp; Business Continuity<ul><li>Ensure project delivery incorporates cyber security, data protection, resilience, backup, disaster recovery and business continuity requirements from the outset.</li><li>Maintain visibility of programme and operational risks, ensuring mitigation plans are documented, owned and progressed.</li><li>Coordinate with cyber security teams to ensure infrastructure, remote access, vendor connectivity and operational systems are reviewed and controlled.</li><li>Support incident response, recovery planning and service continuity arrangements for critical IT and operational support systems.</li></ul>Team Leadership &amp; Capability Development<ul><li>Lead cross-functional IT delivery teams, coordinators, engineers, vendors and support resources to deliver agreed programme and operational outcomes.</li><li>Coach team members in project management discipline, delivery reporting, stakeholder communication and operational support expectations.</li><li>Promote a structured delivery culture focused on accountability, transparency, measurable progress and continuous improvement.</li><li>Support local capability development and knowledge transfer through documentation, mentoring and structured handover activities.</li></ul>Education, Certifications &amp; Professional DevelopmentEducation<ul><li>Bachelor degree in Information Technology, Computer Science, Engineering, Business Systems, Project Management or equivalent relevant experience.</li></ul>Preferred Certifications<ul><li>PMP, PRINCE2 Practitioner, MSP, AgilePM, Scrum Master or equivalent programme / project management certification.</li><li>ITIL Foundation or higher, with practical service transition and IT operations experience.</li><li>Microsoft Azure, Cisco, Huawei, ZTE, cloud, infrastructure or networking certifications would be advantageous.</li><li>Cyber security, business continuity or risk management certifications would be advantageous.</li></ul>Technical Proficiencies<ul><li>Project and PMO tools: Microsoft Project, Jira, Azure DevOps, Primavera P6, Power BI, Excel dashboards and SharePoint action tracking.</li><li>Technology domains: networks, servers, cloud, end-user computing, field connectivity, CCTV, access control, industrial Wi-Fi and SCADA-adjacent infrastructure.</li><li>Vendor platforms: Cisco, Huawei, ZTE, Microsoft, VMware, Azure, AWS, Alibaba Cloud and common oilfield technology ecosystems.</li></ul>Suggested KPIs<p><b>KPI Area/ Measure /Target Intent</b></p><br><br><p>Programme Delivery</p><br><br><p>Milestones delivered against approved baseline</p><br><br><p>Improve predictability and delivery confidence</p><br><br><p>PMO Control</p><br><br><p>RAID items, actions and decisions tracked to closure</p><br><br><p>Strengthen governance and accountability</p><br><br><p>Operational Readiness</p><br><br><p>Services transitioned with approved support model and documentation</p><br><br><p>Reduce post-go-live instability</p><br><br><p>Stakeholder Management</p><br><br><p>Leadership reporting, decision papers and governance forums delivered on schedule</p><br><br><p>Improve alignment and timely decision-making</p><br><br><p>Vendor Performance</p><br><br><p>Supplier deliverables accepted against scope, quality and schedule</p><br><br><p>Increase vendor accountability and delivery assurance</p><br><br><p>Risk Reduction</p><br><br><p>High-priority delivery and operational risks mitigated</p><br><br><p>Protect service continuity and field operations</p><br><br>Languages<ul><li>English: Fluent</li><li>Arabic: Advantageous</li></ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>Data Centre - System team lead<br><br><p><b>Job Description: Data Centre - System Team Lead</b></p><br><br><p><b>Role Title: </b>System Team Lead</p><br><br><p><b>Function: </b>Information Management / IT</p><br><br><p><b>Role Leve: </b>Technical Team Lead</p><br><br><p><b>Location: </b>Majnoon Project – Site Basra</p><br><br><p><b>Primary Purpose: </b>Lead systems support, stability, security, upgrades, troubleshooting and documentation</p><br><br><p><b>Reporting: </b>Data Centre Manager</p><br><br>Preface<p>This job description outlines the purpose, responsibilities, competencies, experience, certifications, technical skills, and language requirements for the System Team Lead role. The role is designed for a technically experienced leader who can guide system administrators and engineers while maintaining reliable, secure, and efficient IT services.</p><br><br>Professional Summary<p>The System Team Lead leads and mentors system administrators and engineers, ensuring that IT systems remain stable, secure, efficient, and aligned with operational requirements. The role oversees system upgrades, troubleshooting, technical support, documentation, and best-practice adoption. It requires strong hands-on technical capability combined with leadership, planning, communication, and stakeholder coordination skills.</p><br><br>Core Competencies<ul><li>Team leadership, mentoring, coaching, and development of system administrators and engineers.</li><li>Strong technical problem-solving and ability to manage complex troubleshooting activities.</li><li>Operational discipline focused on stability, security, availability, and efficiency of IT systems.</li><li>Ability to plan, coordinate, and oversee system upgrades, patching, and continuous improvement activities.</li><li>Strong documentation discipline, including procedures, standards, runbooks, and knowledge sharing.</li><li>Clear communication with technical teams, business users, vendors, and management stakeholders.</li><li>Ability to prioritise technical work across incidents, maintenance, projects, and operational support.</li></ul>Professional Experience<ul><li>Extensive experience in systems administration, infrastructure support, or IT engineering roles.</li><li>Experience leading or mentoring system administrators, engineers, or technical support resources.</li><li>Proven experience supporting enterprise IT systems in operational or project-based environments.</li><li>Experience overseeing system upgrades, troubleshooting, incident resolution, and root-cause analysis.</li><li>Experience developing best practices, technical documentation, procedures, and operational standards.</li><li>Experience working with internal IT teams, vendors, and wider project stakeholders to maintain service continuity.</li></ul><br>Key Responsibilities<br><p><b>Lead and Mentor</b></p><br><br><p>Lead, guide, and mentor system administrators and engineers, supporting team capability, work allocation, and technical discipline.</p><br><br><p><b>Maintain Stability</b></p><br><br><p>Ensure IT systems remain stable, secure, efficient, and available to support business and project operations.</p><br><br><p><b>Oversee Upgrades</b></p><br><br><p>Coordinate system upgrades, patching, maintenance activities, and technical changes in line with operational needs.</p><br><br><p><b>Troubleshoot Issues</b></p><br><br><p>Oversee complex troubleshooting, escalation management, root-cause analysis, and incident resolution.</p><br><br><p><b>Drive Best Practice</b></p><br><br><p>Develop, maintain, and promote best practices, technical standards, runbooks, and operational documentation.</p><br><br><p><b>Support Governance</b></p><br><br><p>Contribute to IT governance, reporting, risk reduction, service improvement, and stakeholder communication.</p><br><br>Certifications<p>Relevant professional certifications are preferred where aligned to the organisation, technology stack, and project requirements. Examples include:</p><br><br><ul><li>Microsoft, Linux, VMware, Cisco, cloud, cyber security, or infrastructure-related certifications.</li><li>ITIL Foundation or equivalent service management certification.</li><li>Security-related certification such as CompTIA Security+, Microsoft Security, or equivalent is advantageous.</li></ul>Technical Skills<p><b>Systems Administration</b></p><br><br><p>Windows Server, Linux, core infrastructure services, patching, backup, monitoring, and support.</p><br><br><p><b>Infrastructure Operations</b></p><br><br><p>Virtualization, storage, compute, network services, hosting environments, and operational resilience.</p><br><br><p><b>Security and Controls</b></p><br><br><p>Secure configuration, access control, vulnerability remediation, endpoint protection, and compliance support.</p><br><br><p><b>Troubleshooting</b></p><br><br><p>Incident response, escalation support, root-cause analysis, performance investigation, and service restoration.</p><br><br><p><b>Upgrades and Maintenance</b></p><br><br><p>System upgrades, patch cycles, lifecycle planning, maintenance windows, and technical change coordination.</p><br><br><p><b>Documentation</b></p><br><br><p>Runbooks, SOPs, standards, technical guides, change records, and knowledge-base material.</p><br><br>Languages<ul><li>English language proficiency required for technical documentation, reporting, stakeholder communication, and operational coordination.</li><li>Arabic</li></ul><br><br><br> </div>

<p>Administer and maintain VMware vSphere environments (vCenter, ESXi hosts, clusters, HA/DRS/vMotion, datastores, and VMs), including performance and capacity monitoring. Manage enterprise SAN storage and Fibre Channel connectivity, including LUN provisioning, host mappings, zoning, multipathing, and storage troubleshooting. Administer backup and recovery infrastructure, including Veeam Backup &amp; Replication, HPE StoreOnce, and HPE MSL tape libraries; perform backup verification, restores, offsite procedures, and disaster recovery testing. Administer Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, domain controllers, and Windows Server Failover Clustering. Administer Red Hat Enterprise Linux and other Linux servers, including services, networking, storage, patching, and troubleshooting. Monitor infrastructure health and performance using SolarWinds and Veeam ONE; investigate alerts and production incidents and perform root-cause analysis. Perform server provisioning, patching, upgrades, migrations, and decommissioning across production, UAT, development, and DR environments. Maintain infrastructure security in line with company policies and least-privilege principles, and support server and endpoint security solutions. Follow change management procedures, maintain technical documentation and infrastructure inventory, and coordinate with internal teams and vendors on incidents and technology refresh projects. Administer Microsoft 365 and Google Workspace, including user onboarding/offboarding, licensing, mailbox management, and security settings. Manage Duo multi-factor authentication for users, including enrollment, policy configuration, and access troubleshooting.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, IT, or equivalent practical experience. Years of Experience: 3 Minimum 2 years of hands-on experience administering Windows Server environments, including Active Directory (AD DS), DNS, DHCP, NTP, Group Policy, and LDAP. Solid experience with physical servers, hardware, and storage systems (SAN/NAS), including RAID, firmware updates, and basic data center operations. Proven experience managing backup and recovery solutions such as Veeam, including backup and restore of files, databases, and virtual machines. Experience administering Microsoft 365 , Cisco Duo, and Google Workspace (user and license management, mail, and security policies). Hands-on experience with virtualization platforms, primarily VMware vSphere/ESXi (VM provisioning, snapshots, vCenter management). Working knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPN) and basic Linux administration.</p>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Technology Development Associate</h4> <p><strong>Entry-level | Iraqi nationals | Majnoon Oil Field, Basrah</strong></p> <h4>Role details</h4> <p><strong>Department:</strong> Information Technology<br> <strong>Location:</strong> Majnoon Oil Field, Basrah, Iraq<br> <strong>Eligibility:</strong> Iraqi nationals only<br> <strong>Work pattern:</strong> 5/2 daily commuter<br> <strong>Reports to:</strong> Technology Development Supervisor</p> <h4>About the role</h4> <p>KBR is seeking motivated Iraqi national graduates to join the IFMS project at Majnoon Oil Field as Technology Development Associates. This is an entry-level position that provides a structured development pathway into the disciplines of Information Management (IM), Information Technology (IT), Digital Solutions, Cyber Security, Applications, Data Management, Operational Technology, and SAP.</p> <p>The role is designed for early-career graduates who demonstrate strong potential, a willingness to learn, and a commitment to building a long-term career in the oil and gas sector. You will follow a customized development plan combining formal training, on-the-job experience, mentoring, and practical project assignments, with the aim of progressing into specialist or technical roles upon successful completion of the program.</p> <h4>Key responsibilities</h4> <ul> <li>Participate in a structured graduate development and rotational training program across relevant technology disciplines</li> <li>Support daily activities within assigned teams including IM, IT, Cyber Security, Digital Solutions, SAP, Data Management, and Operational Technology</li> <li>Assist experienced professionals with project, operational, and end-user support activities</li> <li>Complete assigned technical, business, and professional development courses</li> <li>Contribute to data collection, analysis, reporting, and documentation tasks</li> <li>Participate in workshops, mentoring sessions, and knowledge-sharing activities</li> <li>Support technology adoption, user engagement, and continuous improvement initiatives</li> <li>Develop an understanding of oil and gas business processes and the technologies that support them</li> <li>Demonstrate commitment to HSE standards, company policies, and professional conduct at all times</li> </ul> <h4>What we are looking for</h4> <p>We are recruiting on potential, not experience. The following attributes define the candidate we want:</p> <ul> <li>Strong written and verbal communication skills in English</li> <li>Positive, professional attitude with high levels of motivation and enthusiasm</li> <li>Intellectual curiosity and a genuine desire to learn</li> <li>Strong interpersonal and teamwork capabilities</li> <li>Good organizational and time management skills</li> <li>Ability to adapt to changing priorities in a dynamic field environment</li> <li>Commitment to personal growth and continuous professional development</li> <li>Desire to build a long-term career within Iraq's energy sector</li> </ul> <h4>Qualifications & requirements</h4> <p><strong>Education</strong><br> Bachelor's degree from an accredited institution — recent graduates encouraged to apply<br> Relevant disciplines include: Information Technology, Computer Science, Information Systems, Engineering, Data Science, Business Information Systems, Electronics, Telecommunications, Cyber Security, or Business English / Communications</p> <p><strong>Language</strong><br> English: Good written and verbal communication required<br> Arabic: Native</p> <p><strong>Technical skills</strong><br> Basic familiarity with Microsoft Office 365, computer hardware/software, and digital tools<br> General awareness of IT, data, or cyber security concepts is advantageous — training will be provided</p> <p><strong>Advantageous certifications (not mandatory)</strong><br> Microsoft Fundamentals, ITIL Foundation, Cisco Networking Fundamentals, Cyber Security Fundamentals, Cloud Fundamentals (Azure / AWS), Data Analytics Fundamentals, or any recognized technology certification</p> <h4>Career development</h4> <p>Upon successful completion of the program, associates may progress into specialist roles such as IT Support Specialist, Information Management Specialist, SAP Support Analyst, Cyber Security Analyst, Digital Solutions Coordinator, Data Analyst, Infrastructure Support Engineer, or Applications Support Analyst — aligned to individual aptitude and business requirements.</p></p><p></p>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</p> <p>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Technology Development Associate</h4> <p><strong>Entry-level | Iraqi nationals | Majnoon Oil Field, Basrah</strong></p> <h4>Role details</h4> <p><strong>Department:</strong> Information Technology<br> <strong>Location:</strong> Majnoon Oil Field, Basrah, Iraq<br> <strong>Eligibility:</strong> Iraqi nationals only<br> <strong>Work pattern:</strong> 5/2 daily commuter<br> <strong>Reports to:</strong> Technology Development Supervisor</p> <h4>About the role</h4> <p>KBR is seeking motivated Iraqi national graduates to join the IFMS project at Majnoon Oil Field as Technology Development Associates. This is an entry-level position that provides a structured development pathway into the disciplines of Information Management (IM), Information Technology (IT), Digital Solutions, Cyber Security, Applications, Data Management, Operational Technology, and SAP.</p> <p>The role is designed for early-career graduates who demonstrate strong potential, a willingness to learn, and a commitment to building a long-term career in the oil and gas sector. You will follow a customized development plan combining formal training, on-the-job experience, mentoring, and practical project assignments, with the aim of progressing into specialist or technical roles upon successful completion of the program.</p> <h4>Key responsibilities</h4> <ul> <li>Participate in a structured graduate development and rotational training program across relevant technology disciplines</li> <li>Support daily activities within assigned teams including IM, IT, Cyber Security, Digital Solutions, SAP, Data Management, and Operational Technology</li> <li>Assist experienced professionals with project, operational, and end-user support activities</li> <li>Complete assigned technical, business, and professional development courses</li> <li>Contribute to data collection, analysis, reporting, and documentation tasks</li> <li>Participate in workshops, mentoring sessions, and knowledge-sharing activities</li> <li>Support technology adoption, user engagement, and continuous improvement initiatives</li> <li>Develop an understanding of oil and gas business processes and the technologies that support them</li> <li>Demonstrate commitment to HSE standards, company policies, and professional conduct at all times</li> </ul> <h4>What we are looking for</h4> <p>We are recruiting on potential, not experience. The following attributes define the candidate we want:</p> <ul> <li>Strong written and verbal communication skills in English</li> <li>Positive, professional attitude with high levels of motivation and enthusiasm</li> <li>Intellectual curiosity and a genuine desire to learn</li> <li>Strong interpersonal and teamwork capabilities</li> <li>Good organizational and time management skills</li> <li>Ability to adapt to changing priorities in a dynamic field environment</li> <li>Commitment to personal growth and continuous professional development</li> <li>Desire to build a long-term career within Iraq's energy sector</li> </ul> <h4>Qualifications & requirements</h4> <p><strong>Education</strong><br> Bachelor's degree from an accredited institution — recent graduates encouraged to apply<br> Relevant disciplines include: Information Technology, Computer Science, Information Systems, Engineering, Data Science, Business Information Systems, Electronics, Telecommunications, Cyber Security, or Business English / Communications</p> <p><strong>Language</strong><br> English: Good written and verbal communication required<br> Arabic: Native</p> <p><strong>Technical skills</strong><br> Basic familiarity with Microsoft Office 365, computer hardware/software, and digital tools<br> General awareness of IT, data, or cyber security concepts is advantageous — training will be provided</p> <p><strong>Advantageous certifications (not mandatory)</strong><br> Microsoft Fundamentals, ITIL Foundation, Cisco Networking Fundamentals, Cyber Security Fundamentals, Cloud Fundamentals (Azure / AWS), Data Analytics Fundamentals, or any recognized technology certification</p> <h4>Career development</h4> <p>Upon successful completion of the program, associates may progress into specialist roles such as IT Support Specialist, Information Management Specialist, SAP Support Analyst, Cyber Security Analyst, Digital Solutions Coordinator, Data Analyst, Infrastructure Support Engineer, or Applications Support Analyst — aligned to individual aptitude and business requirements.</p></p><p></p>

<p><h4>Job description</h4> <p><strong>Function:</strong> Information Management / IT<br> <strong>Role level:</strong> Technical Team Lead<br> <strong>Location:</strong> Majnoon Project – Site Basra<br> <strong>Primary purpose:</strong> Lead systems support, stability, security, upgrades, troubleshooting and documentation<br> <strong>Reporting:</strong> Data Centre Manager</p> <h4>Preface</h4> <p>This job description outlines the purpose, responsibilities, competencies, experience, certifications, technical skills, and language requirements for the System Team Lead role. The role is designed for a technically experienced leader who can guide system administrators and engineers while maintaining reliable, secure, and efficient IT services.</p> <h4>Professional summary</h4> <p>The System Team Lead leads and mentors system administrators and engineers, ensuring that IT systems remain stable, secure, efficient, and aligned with operational requirements. The role oversees system upgrades, troubleshooting, technical support, documentation, and best-practice adoption. It requires strong hands-on technical capability combined with leadership, planning, communication, and stakeholder coordination skills.</p> <h4>Core competencies</h4> <ul> <li>Team leadership, mentoring, coaching, and development of system administrators and engineers.</li> <li>Strong technical problem-solving and ability to manage complex troubleshooting activities.</li> <li>Operational discipline focused on stability, security, availability, and efficiency of IT systems.</li> <li>Ability to plan, coordinate, and oversee system upgrades, patching, and continuous improvement activities.</li> <li>Strong documentation discipline, including procedures, standards, runbooks, and knowledge sharing.</li> <li>Clear communication with technical teams, business users, vendors, and management stakeholders.</li> <li>Ability to prioritize technical work across incidents, maintenance, projects, and operational support.</li> </ul> <h4>Professional experience</h4> <ul> <li>Extensive experience in systems administration, infrastructure support, or IT engineering roles.</li> <li>Experience leading or mentoring system administrators, engineers, or technical support resources.</li> <li>Proven experience supporting enterprise IT systems in operational or project-based environments.</li> <li>Experience overseeing system upgrades, troubleshooting, incident resolution, and root-cause analysis.</li> <li>Experience developing best practices, technical documentation, procedures, and operational standards.</li> <li>Experience working with internal IT teams, vendors, and wider project stakeholders to maintain service continuity.</li> </ul> <h4>Key responsibilities</h4> <ul> <li><strong>Lead and mentor:</strong> Lead, guide, and mentor system administrators and engineers, supporting team capability, work allocation, and technical discipline.</li> <li><strong>Maintain stability:</strong> Ensure IT systems remain stable, secure, efficient, and available to support business and project operations.</li> <li><strong>Oversee upgrades:</strong> Coordinate system upgrades, patching, maintenance activities, and technical changes in line with operational needs.</li> <li><strong>Troubleshoot issues:</strong> Oversee complex troubleshooting, escalation management, root-cause analysis, and incident resolution.</li> <li><strong>Drive best practice:</strong> Develop, maintain, and promote best practices, technical standards, runbooks, and operational documentation.</li> <li><strong>Support governance:</strong> Contribute to IT governance, reporting, risk reduction, service improvement, and stakeholder communication.</li> </ul> <h4>Certifications</h4> <p>Relevant professional certifications are preferred where aligned to the organisation, technology stack, and project requirements. Examples include:</p> <ul> <li>Microsoft, Linux, VMware, Cisco, cloud, cyber security, or infrastructure-related certifications.</li> <li>ITIL Foundation or equivalent service management certification.</li> <li>Security-related certification such as CompTIA Security+, Microsoft Security, or equivalent is advantageous.</li> </ul> <h4>Technical skills</h4> <ul> <li><strong>Systems administration:</strong> Windows Server, Linux, core infrastructure services, patching, backup, monitoring, and support.</li> <li><strong>Infrastructure operations:</strong> Virtualization, storage, compute, network services, hosting environments, and operational resilience.</li> <li><strong>Security and controls:</strong> Secure configuration, access control, vulnerability remediation, endpoint protection, and compliance support.</li> <li><strong>Troubleshooting:</strong> Incident response, escalation support, root-cause analysis, performance investigation, and service restoration.</li> <li><strong>Upgrades and maintenance:</strong> System upgrades, patch cycles, lifecycle planning, maintenance windows, and technical change coordination.</li> <li><strong>Documentation:</strong> Runbooks, SOPs, standards, technical guides, change records, and knowledge-base material.</li> </ul> <h4>Languages</h4> <p>English language proficiency required for technical documentation, reporting, stakeholder communication, and operational coordination.<br> Arabic language skills are also relevant.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities* Administer and maintain VMware vSphere environments (vCenter, ESXi hosts, clusters, HA/DRS/vMotion, datastores, and VMs), including performance and capacity monitoring.<br> Manage enterprise SAN storage and Fibre Channel connectivity, including LUN provisioning, host mappings, zoning, multipathing, and storage troubleshooting.<br> Administer backup and recovery infrastructure, including Veeam Backup &amp; Replication, HPE StoreOnce, and HPE MSL tape libraries; perform backup verification, restores, offsite procedures, and disaster recovery testing.<br> Administer Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, domain controllers, and Windows Server Failover Clustering.<br> Administer Red Hat Enterprise Linux and other Linux servers, including services, networking, storage, patching, and troubleshooting.<br> Monitor infrastructure health and performance using SolarWinds and Veeam ONE; investigate alerts and production incidents and perform root-cause analysis.<br> Perform server provisioning, patching, upgrades, migrations, and decommissioning across production, UAT, development, and DR environments.<br> Maintain infrastructure security in line with company policies and least-privilege principles, and support server and endpoint security solutions.<br> Follow change management procedures, maintain technical documentation and infrastructure inventory, and coordinate with internal teams and vendors on incidents and technology refresh projects.<br> Administer Microsoft 365 and Google Workspace, including user onboarding/offboarding, licensing, mailbox management, and security settings.<br> Manage Duo multi-factor authentication for users, including enrollment, policy configuration, and access troubleshooting.<br> Bachelor's degree in Computer Science, IT, or equivalent practical experience.<br> Years of Experience: 3 Minimum 2 years of hands-on experience administering Windows Server environments, including Active Directory (AD DS), DNS, DHCP, NTP, Group Policy, and LDAP.<br> Solid experience with physical servers, hardware, and storage systems (SAN/NAS), including RAID, firmware updates, and basic data center operations.<br> Proven experience managing backup and recovery solutions such as Veeam, including backup and restore of files, databases, and virtual machines.<br> Experience administering Microsoft 365 , Cisco Duo, and Google Workspace (user and license management, mail, and security policies).<br> Hands-on experience with virtualization platforms, primarily VMware vSphere/ESXi (VM provisioning, snapshots, vCenter management).<br> Working knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPN) and basic Linux administration.<br> Language Proficiency: (Arabic, English)</span> </div>

<p><h4>Role purpose</h4> <p>Provide senior leadership for IT integration, operations readiness and technology delivery across oil and gas and wider operational environments. The role has a strong bias towards IT programme and project management, PMO governance, delivery assurance, stakeholder alignment, vendor coordination and the controlled transition of technology services into steady-state operations.</p> <h4>Role summary</h4> <p><strong>Position title:</strong> IT Infrastructure / PMO Manager<br> <strong>Function:</strong> IT / IM / Digital Delivery / Operations Support<br> <strong>Primary focus:</strong> IT programme leadership, project delivery, PMO governance, operations readiness and service integration<br> <strong>Operating environment:</strong> Oil and gas field operations, production facilities, remote sites, corporate offices and wider business operations<br> <strong>Key technologies:</strong> Enterprise IT, infrastructure, networks, cloud, field connectivity, Huawei / ZTE, CCTV, access control, SCADA-adjacent systems and digital operations platforms<br> <strong>Key interfaces:</strong> Operations, Maintenance, Engineering, HSE, Procurement, Contracts, Cyber Security, Vendors, Client teams and delivery partners<br> <strong>Role level:</strong> Senior delivery and operations leadership role with programme, project and service integration accountability</p> <h4>Professional summary</h4> <p>Experienced IT Integration and Operations Manager with strong programme leadership, project management and PMO experience across complex oil and gas, industrial and wider business operations environments. Proven capability to lead multi-workstream technology delivery, infrastructure integration, operational readiness and service transition activities in challenging field and corporate settings.</p> <p>Skilled in establishing delivery governance, programme controls, project reporting, risk and issue management, dependency tracking, vendor coordination and stakeholder engagement. Able to translate business and operational requirements into structured IT delivery plans that support field productivity, operational continuity, cyber resilience and long-term service sustainability.</p> <p>Strong background in IT infrastructure, networks, cloud services, field technology integration, Chinese technology platforms such as Huawei and ZTE, CCTV and access control solutions, industrial connectivity and operations support services. Experienced in coordinating cross-functional teams and ensuring technology solutions are delivered safely, securely, on time and aligned with operational priorities.</p> <h4>Key skills & competencies</h4> <ul> <li><strong>Programme leadership:</strong> IT programme governance, multi-workstream delivery, executive reporting, delivery assurance and stakeholder alignment</li> <li><strong>PMO & project controls:</strong> Integrated planning, RAID management, dependency tracking, change control, benefits tracking, project dashboards and governance forums</li> <li><strong>Oil & gas operations:</strong> Technology delivery across field operations, production sites, remote locations, maintenance support and wider operational environments</li> <li><strong>IT integration:</strong> Infrastructure, network, cloud, end-user services, field connectivity, enterprise applications and service transition planning</li> <li><strong>Vendor & commercial delivery:</strong> Vendor governance, procurement support, contract coordination, service order tracking, supplier performance and delivery acceptance</li> <li><strong>Operational readiness:</strong> Cutover planning, mobilization, handover, support model design, service readiness and transition to operations</li> <li><strong>Risk & compliance:</strong> Project risk management, cyber security coordination, business continuity, disaster recovery and compliance alignment</li> </ul> <h4>Key responsibilities</h4> <p><strong>Programme leadership & delivery governance</strong><br> Lead IT programmes and strategic technology initiatives across oil and gas field operations, production facilities, corporate environments and wider business operations.<br> Establish programme governance, delivery cadence, reporting standards and escalation routes across multiple projects and workstreams.<br> Maintain integrated delivery plans covering milestones, dependencies, risks, issues, actions, decisions, resourcing and budget considerations.<br> Provide senior-level reporting to leadership and client stakeholders, including delivery status, critical path risks, decisions required and recovery actions.</p> <p><strong>PMO, project controls & assurance</strong><br> Develop and manage PMO-type frameworks including project charters, delivery dashboards, RAID logs, action trackers, change controls, dependency registers and benefits tracking.<br> Ensure consistent project management discipline across infrastructure, service transition, application, cyber security and digital delivery initiatives.<br> Drive project assurance reviews to confirm scope, schedule, cost, quality, risk, operational readiness and stakeholder acceptance criteria.<br> Support governance forums, steering committees and working groups with clear agendas, minutes, decision logs and follow-up actions.</p> <p><strong>IT integration & operations management</strong><br> Lead integration of IT infrastructure, networks, cloud services, end-user computing, field connectivity and operational support services into a cohesive delivery and support model.<br> Coordinate technology deployment across remote oilfield sites, production facilities, camps, offices, warehouses and operational support locations.<br> Ensure IT services are designed and transitioned into operations with appropriate support processes, service ownership, monitoring, documentation and escalation paths.<br> Align IT delivery with operations, maintenance, engineering, HSE and business priorities to minimize disruption and support reliable field performance.</p> <p><strong>Oil & gas and wider operations technology delivery</strong><br> Support technology planning and delivery for field operations, production support, maintenance execution, logistics, security, camp operations and wider industrial environments.<br> Coordinate deployment of ruggedized field IT, communications, surveillance, access control, industrial Wi-Fi, network connectivity and operational technology-adjacent systems.<br> Work with operations teams to define practical requirements, manage site constraints and deliver solutions suitable for remote, high-availability and safety-critical environments.<br> Support operational readiness, cutover planning and handover for new facilities, brownfield enhancements and transition activities.</p> <p><strong>Vendor, procurement & stakeholder management</strong><br> Manage delivery interfaces with vendors, system integrators, service providers and technology partners including Huawei, ZTE, CCTV, access control, network and cloud suppliers.<br> Support procurement, service order development, technical evaluation, delivery acceptance and contract performance monitoring.<br> Coordinate cross-functional stakeholders across IT, IM, Digital, Cyber Security, Operations, Maintenance, Engineering, Procurement and client teams.<br> Resolve delivery blockers through structured escalation, commercial coordination and clear ownership of actions.</p> <p><strong>Risk, cyber security & business continuity</strong><br> Ensure project delivery incorporates cyber security, data protection, resilience, backup, disaster recovery and business continuity requirements from the outset.<br> Maintain visibility of programme and operational risks, ensuring mitigation plans are documented, owned and progressed.<br> Coordinate with cyber security teams to ensure infrastructure, remote access, vendor connectivity and operational systems are reviewed and controlled.<br> Support incident response, recovery planning and service continuity arrangements for critical IT and operational support systems.</p> <p><strong>Team leadership & capability development</strong><br> Lead cross-functional IT delivery teams, coordinators, engineers, vendors and support resources to deliver agreed programme and operational outcomes.<br> Coach team members in project management discipline, delivery reporting, stakeholder communication and operational support expectations.<br> Promote a structured delivery culture focused on accountability, transparency, measurable progress and continuous improvement.<br> Support local capability development and knowledge transfer through documentation, mentoring and structured handover activities.</p> <h4>Education, certifications & professional development</h4> <p><strong>Education</strong><br> Bachelor degree in Information Technology, Computer Science, Engineering, Business Systems, Project Management or equivalent relevant experience.</p> <p><strong>Preferred certifications</strong><br> PMP, PRINCE2 Practitioner, MSP, AgilePM, Scrum Master or equivalent programme / project management certification.<br> ITIL Foundation or higher, with practical service transition and IT operations experience.<br> Microsoft Azure, Cisco, Huawei, ZTE, cloud, infrastructure or networking certifications would be advantageous.<br> Cyber security, business continuity or risk management certifications would be advantageous.</p> <h4>Technical proficiencies</h4> <p>Project and PMO tools: Microsoft Project, Jira, Azure DevOps, Primavera P6, Power BI, Excel dashboards and SharePoint action tracking.<br> Technology domains: networks, servers, cloud, end-user computing, field connectivity, CCTV, access control, industrial Wi-Fi and SCADA-adjacent infrastructure.<br> Vendor platforms: Cisco, Huawei, ZTE, Microsoft, VMware, Azure, AWS, Alibaba Cloud and common oilfield technology ecosystems.</p> <h4>Suggested KPIs</h4> <ul> <li><strong>Programme delivery:</strong> Milestones delivered against approved baseline – Improve predictability and delivery confidence</li> <li><strong>PMO control:</strong> RAID items, actions and decisions tracked to closure – Strengthen governance and accountability</li> <li><strong>Operational readiness:</strong> Services transitioned with approved support model and documentation – Reduce post-go-live instability</li> <li><strong>Stakeholder management:</strong> Leadership reporting, decision papers and governance forums delivered on schedule – Improve alignment and timely decision-making</li> <li><strong>Vendor performance:</strong> Supplier deliverables accepted against scope, quality and schedule – Increase vendor accountability and delivery assurance</li> <li><strong>Risk reduction:</strong> High-priority delivery and operational risks mitigated – Protect service continuity and field operations</li> </ul> <h4>Languages</h4> <p>English: Fluent<br> Arabic: Advantageous</p></p><p></p>

<p>About the job</p><p>&nbsp;</p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p>&nbsp;</p><p>Duties &amp; Responsibilities</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily Duties</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Distribute daily tasks and duties to the PSD Officers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare the staff shifts schedules as well as schedules during holidays</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Patients’ Support</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providers’ Helpdesk</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify systems related problems from feedback of providers (i*Care users)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complaint Handling</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate resolution of complaints/requests for Patients and Providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processes and Procedures:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with System Requirements Analyses</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working Conditions</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Call Center Agents moral and improve the work environment</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p>&nbsp;</p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p>&nbsp;</p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p>&nbsp;</p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>