Sales Manager Jobs in Iraq
169 Jobs Found
Confidential
Iraq - Najaf
<p><strong>About the Company</strong></p><p>We are a company specializing in the production and distribution of high-quality dietary supplements. Our products are successfully sold across Asia, Africa, and Latin America. Our mission is to make daily health support simple, accessible, and affordable. We develop vitamin and mineral complexes that are easy to incorporate into everyday life, helping people maintain their health and well-being through consistent supplementation.</p><p>We are looking for a Sales Operator to join a market test launch in Iraq. This is a paid project lasting approximately <strong>2–3 weeks</strong>, with the opportunity for long-term cooperation if the Iraqi market is successfully launched.</p><p>This is a fully remote position managed directly by our Head Office team.</p><p><strong>Responsibilities</strong></p><ul><li>Process warm leads (no cold calling).</li><li>Consult customers about the product.</li><li>Identify customer needs.</li><li>Handle objections and close sales.</li><li>Confirm delivery details and customer address.</li><li>Record the outcome of every call in the system.</li><li>Make follow-up calls to confirm customer orders.</li><li>Report technical issues or other challenges to the manager.</li></ul><p>Requirements Must Have</p><ul><li>Native or fluent <strong>Iraqi Arabic</strong>.</li><li><strong>English at B1 level or higher is required</strong>.</li><li>Strong communication skills.</li><li>Interest in sales and customer interaction.</li><li>Ability to persuade and maintain productive conversations.</li><li>Responsibility and attention to detail.</li><li>Ability to work independently in a remote environment.</li><li>Personal computer, smartphone, and stable internet connection.</li><li>Willingness to record all work-related calls.</li></ul><p><strong>Nice to Have</strong></p><ul><li>Previous experience in a call center or telesales.</li><li>Experience working with CRM systems.</li><li>Previous remote work experience.</li><li>Experience with <strong>Cash on Delivery (COD)</strong> sales.</li></ul><p><strong>What We Offer</strong></p><ul><li>Fully remote work.</li><li>Part-time schedule.</li><li>Paid project lasting approximately <strong>2–3 weeks</strong>.</li><li>Paid training.</li><li>Warm leads only (no cold calling).</li><li>Ongoing support and coaching from the Head Office team.</li><li>Opportunity to join the company full-time if the Iraqi market is successfully launched.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Approve Rate (percentage of confirmed orders).</li><li>Average order value.</li><li>Call quality.</li><li>Accurate and timely completion of call records.</li></ul><p><strong>Red Flags</strong></p><p>We will not proceed with candidates who:</p><ul><li>Speak unclearly or lack confidence in communication.</li><li>Are unwilling to follow the approved sales script.</li><li>Refuse to record work-related calls.</li><li>Cannot commit to the agreed work schedule.</li><li>Are not interested in sales.</li><li>Provide false information or maintain inaccurate records.</li></ul>
Confidential
Iraq - Baghdad
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Sell Asiacell products and services, to achieve the enterprise objectives set by the management. Sell Asiacell products and services, to ensure reception of prospects new customers Follow Enterprise Sales procedures & guidelines and get the required documents. Develops a trustworthy relationship with customers and ensure customer satisfaction, Achieves the sales objectives set by the management. Feedback on field expectations. Reporting daily, weekly and monthly visits and activities Arrange visits to ensure proper portfolio coverage Customer complaints management handling Manage activation tools in a professional manner to ensure accurate documents and data submission. Manage the financial payments properly and deposit the collected amounts to related departments to avoid activation suspension actions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>1-3-year experience in sales Computer skills (MS Office, Email Correspondences, Programming) Good communication, problem solving, negotiation and conflict handling skills Behavioral Competencies: Delivering Results & Fostering Ownership Building Customer Value Technical Competencies: Performance Management & Reporting Telecom Market & Industry Knowledge B2B Sales Planning B2B Product / Portfolio Strategy Development Key Account Management B2B Solution Selling Performance Management & Reporting</p><p></p></section>
Confidential
Iraq - Baghdad
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Achieve the assigned region's targets, including lead generation. </p></li><li><p>Support the Regional Manager in reaching business goals. </p></li><li><p>Develop new clients and nurture relationships with existing ones. </p></li><li><p>Stay informed about competitors and market trends, forecasting market needs to drive company growth. </p></li><li><p>Build and maintain strong client relationships, proactively addressing their needs and expectations.</p></li><li><p>Collaborate with teams and technical experts to develop marketing and communication tools for new products, programs, and solutions.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Marketing, Business, or a related field</p></li><li><p>Experience in construction/heavy machinery sales</p></li><li><p>Relevant experience in the construction and automobile sectors</p></li><li><p>Iraq sales experience is a must</p></li><li><p>Minimum of 2 years in Sales and Marketing</p></li><li><p>Strong communication and customer service skills</p></li></ul><br><br><p>
المهام والمسؤوليات:
تحقيق أهداف المنطقة المحددة، بما في ذلك توليد العملاء المحتملين (Leads).
دعم المدير الإقليمي في تحقيق الأهداف التجارية.
استقطاب عملاء جدد وبناء علاقات قوية مع العملاء الحاليين.
متابعة المنافسين واتجاهات السوق، وتوقع احتياجات السوق لدعم نمو الشركة.
بناء علاقات قوية ومستدامة مع العملاء والاستجابة الاستباقية لاحتياجاتهم وتوقعاتهم.
التعاون مع الفرق الفنية والخبراء لتطوير أدوات التسويق ومواد الاتصال الخاصة بالمنتجات والبرامج والحلول الجديدة.
المتطلبات:
درجة البكالوريوس في التسويق أو إدارة الأعمال أو مجال ذي صلة.
خبرة في مبيعات معدات البناء / المعدات الثقيلة.
خبرة ذات صلة في قطاعي البناء والسيارات.
خبرة في المبيعات داخل العراق (شرط أساسي).
خبرة لا تقل عن سنتين في مجال المبيعات والتسويق.
مهارات قوية في التواصل وخدمة العملاء.</p><p></p></section>
Atlas Copco
Iraq - Baghdad
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Important Employment Information This role is located in Baghdad and will be hired through a third-party employment provider, as Atlas Copco does not maintain a legal entity or Customer Center in the country. While administrative processes such as contracts and payroll will be handled externally, your day-to-day operations will be fully connected to the Turkiye Customer Center, reporting to the Business Line Manager in Turkiye. Your role As an Area Sales Engineer, your mission is to develop sales and market our products in Baghdat Iraq by leveraging your technical expertise and understanding of customer needs. You will report to the Business Line Manager and work closely with product teams to ensure successful execution of sales strategies. You will: Establish and manage channel partners through the distribution network. Conduct market research and identify opportunities in the assigned region. Generate product requirements and determine regional specifications. Coordinate production timetables, pricing, and plans for product introduction. Develop marketing strategies and manage dealer relationships. Deliver product training and support after-sales activities. Drive sales for Portable Compressors, Handheld Tools, Generators, Pumps, and Light Towers and Aftermarket Products. To succeed, you will need You have: 3+ years of experience working as a Sales Engineer or in a similar technical-commercial role. A university degree in Engineering, Marketing, or Business Management (preferably mechanical, electrical, or industrial engineering) Non-negotiable skills: Strong technical know-how and marketing knowledge. Ability to develop and execute sales strategies, including dealer management and channel development. Fluency in English (written and verbal) and a valid local driving license. Preferred skills: Experience in market research and determining customer needs through data collection and analysis. Ability to recommend product scope, review specifications, and appraise new product ideas or packaging changes. Skilled in competitor analysis and defining product marketing communication objectives. Experience in preparing short- and long-term sales forecasts, special reports, and answering management requests. Ability to manage inventory turnover and product availability through forecasting and production schedule alignment. Expertise in pricing strategies using market research data and cost analysis for customized orders. Familiarity with digitalization tools and platforms for product development, sales, and marketing activities. Strong understanding of product management and value creation principles. Excellent presentation, communication, and relationship-building skills. Advanced computer skills (MS Office) and adaptability to new technologies. Additional responsibilities include: Regular dealer and end-user visits, product training, and after-sales support. Selling and promoting service products (e.g., maintenance parts, kits, lubricants). Building and maintaining strong business relationships with customers and distributors. Maintaining professional and technical knowledge by attending workshops, reviewing publications, and networking. Contributing to team efforts and performing other duties as directed by management. In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location This role is fully remote, enabling you to work from anywhere within the region of Baghdad, while being associated with our customer center in Turkiye.</span> </div>
Iraq - Baghdad
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p><span><span><span>As an Area Sales Executive in Aramex, your primary objective is to drive revenue growth, secure new clients, and building lasting relationships within your assigned area. This role requires a proactive approach to identify new business opportunities, exceed sales targets, and contribute to the overall success of our company.</span></span></span></p><br><br>
<br>Job Description
<br><ul>
<li><span><span><span>Prospect for new clients, generate leads, and close deals to achieve assigned sales targets</span></span></span></li>
<li><span><span><span>Develop and execute plan to maximize sales opportunities and market share within your designated area</span></span></span></li>
<li><span><span><span>Build strong relationships with assigned customers</span></span></span></li>
<li><span><span><span>Foster long-term partnerships and to ensure a seamless client experience</span></span></span></li>
<li><span><span><span>Collaborate effectively with internal stakeholders like the CRM team to ensure data accuracy data and efficient customer analysis</span></span></span></li>
<li><span><span><span>Prepare regular reports on sales activity, pipeline health, and customer interactions to provide valuable insights</span></span></span></li>
<li><span><span><span>Assist the collection team to resolve overdue customer accounts, ensuring timely payments</span></span></span></li>
<li><span><span><span>Ensure KPIs are met (Sales targets, visits, opportunities, number of new accounts)</span></span></span></li>
<li><span><span><span>Provide regular feedback about competitor activities to support strategic decision-making</span></span></span></li>
</ul>
<br>Job Requirements - Experience and Education
<br><ul>
<li><span><span><span>Bachelor’s degree in business or any other relevant field.</span></span></span></li>
<li><span><span><span>Minimum of 2-3 years of relevant working experience, preferably in the logistics and shipping industry</span></span></span></li>
<li><span><span><span>Proven track record of attaining organizational and personal sales objectives – Results Oriented</span></span></span></li>
<li><span><span><span>Fluency in English; additional language skills are advantageous.</span></span></span></li>
<li><span><span><span>Excellent Communication and Presentation skills </span></span></span></li>
<li><span><span><span>Proficient in working with Global and local leaders to develop short and long-term goals that are specific to our commercial organization – Results Oriented</span></span></span></li>
<li><span><span><span>Strong Negotiation Skills, incorporating various strategies and desired outcomes.</span></span></span></li>
</ul>
<br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>Financial Acumen<br>Team Collaboration<br>Adaptability<br>Business Acumen<br>Influencing Skills<br>Communication Skills<br>Analytical Skills<br>Commercial Acumen<br>Customer Centric<br>Negotiation Skills<br>
</div>
Iraq - Baghdad
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are seeking a motivated and results-driven Sales Representative to join our team in Iraq. The successful candidate will be responsible for promoting and selling medical equipment, healthcare solutions, and consumable products to hospitals, clinics, laboratories, and healthcare professionals.</p><p><br></p><p>Requirements</p><ul><li>raqi resident based in Baghdad.</li><li>Bachelor's degree in Biomedical Engineering, or a related field.</li><li>Previous experience in medical equipment or healthcare sales is preferred.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Ability to build professional relationships with healthcare providers.</li><li>Self-motivated, organized, and target-oriented.</li><li>Willingness to travel within Baghdad and other areas of Iraq when required.</li><li>Good command of Arabic and English is preferred.</li><li>Car is a must. </li></ul><p> Interested candidates are invited to apply and send their CV.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><ul><li>Develop and maintain strong relationships with hospitals, clinics, doctors, and healthcare institutions.</li><li>Promote medical equipment and healthcare solutions to potential customers.</li><li>Identify new business opportunities and expand the customer network.</li><li>Conduct product presentations and demonstrations.</li><li>Prepare quotations and follow up with customers throughout the sales process.</li><li>Achieve sales targets and provide regular market feedback.</li><li>Monitor market trends and competitor activities.</li><li>Coordinate with the technical and management teams to ensure customer satisfaction.</li></ul></div>
Hikma Pharmaceuticals PLC
Iraq - Baghdad
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><strong>Job Specific Accountabilities</strong></p><br>
<ul>
<li>Participates in the development and monitors the implementation of functional commercial procedures, to ensure all relevant procedural/legislative requirements are fulfilled.</li>
<li>Supervises the activities and work of subordinates (ex. monthly plans for supervisors), to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes, and procedures.</li>
<li>Coaches and motivates the sales team, in order to ensure that they perform and provide a consistent service to customers and meet their sales targets.</li>
<li>Communicates with the internal marketing team and other entities on a regular basis, to arrange for product knowledge training and other activities pertaining to the execution of the marketing plan to meet annual sales targets for a group of specialized products.</li>
<li>Provides data on company products and performance against those of competitors, to ensure that thecompany is aware of market trends and can offer products/services that are competitive in the market for a group of specialized products.</li>
<li>Assists in the preparation of the budget, to ensure that the activities within this unit are implemented and processed as per the assigned budget.</li>
<li>Supervises central distribution processes and closely monitors demand from customers, to ensure they are processed in an efficient and timely manner.</li>
<li>Follows up with the outcome of deliveries and invoices, in order to keep track of the daily sales performance of commercial teams and focus on achieving the targeted KPI`s (sales & collection).</li>
<li>Establishes and maintains a good and long-term business relationship with the key accounts and big customers, in order to optimize Hikma sales with the engagement of customers.</li>
</ul>
<p><strong>Qualifications & experience:</strong></p><br>
<p>Minimum Qualifications:</p><br>
<ul>
<li> Bachelor's degree in pharmacy </li>
</ul>
<p><strong>Minimum Experience:</strong></p><br>
<ul>
<li>3-5 years of professional experience in sales essentials and distribution, preferably in the pharmaceutical Industry, including at least 2 years in a position with increasing managerial responsibilities.</li>
</ul>
<p><strong>Area Of Work </strong></p><br>
<p>Erbil </p><br>
</div>
Confidential
Iraq - Baghdad
<p>Vacancy Announcement - Sales and Marketing Manager</p><p>| Baghdad, Iraq</p><p> </p><p><strong>Vacancy No.</strong></p><p>SEL-SM-002</p><p><strong>Issue Date</strong></p><p>10 Sep 2026</p><p><strong>Application Deadline</strong></p><p>20 Sep 2026</p><p><strong>Post Title</strong></p><p>Sales and Marketing Manager</p><p><strong>Reports To</strong></p><p>General Manger</p><p><strong>Type of Contract</strong></p><p>Fixed Contract</p><p><strong>Probation period</strong></p><p>Three months</p><p><strong>Salary</strong></p><p>2,500 USD Monthly</p><p><strong>Duration</strong></p><p>One year</p><p><strong>Location</strong></p><p>Baghdad, Iraq</p><p><strong>Nationality</strong></p><p>Iraqi National</p><p><strong>Background</strong></p><p>The Sales and Marketing Manager is responsible for developing and implementing strategies that increase room bookings, restaurant revenue, and demand for the hotel’s services. Working within a five-star hotel with more than 300 guest rooms and multiple restaurants, the manager will lead sales</p><p>activities, manage marketing campaigns, develop commercial partnerships, and strengthen the hotel’s market position.</p><p>Duties and Responsibilities</p><p>The Sales and Marketing Manger’s duties and responsibilities shall include, but are not limited to, the following:</p><p> </p><p>1. Sales Strategy and Business Development</p><p>· Prepare and implement the annual sales and marketing plan, aligned with the hotel’s revenue targets and business objectives.</p><p>· Identify new business opportunities across corporate, leisure, group, and long-stay customer segments.</p><p>· Develop relationships with companies, travel agencies, tour operators, embassies, government entities, and international organizations.</p><p>· Conduct sales calls, client meetings, hotel inspections, and presentations to generate bookings.</p><p>· Prepare proposals and negotiate corporate rates, group bookings, and commercial agreements within approved pricing and authority limits.</p><p>· Maintain an active sales pipeline and follow up on enquiries, proposals, contracts, and account renewals.</p><p> </p><p>2. Room Revenue and Distribution</p><p>· Work with the General Manager, reservations team, and revenue management function to improve occupancy, average daily rate, and revenue per available room.</p><p>· Review booking trends, competitor activity, and demand patterns to recommend pricing and promotional actions.</p><p>· Develop packages and targeted offers to support periods of lower demand.</p><p>· Coordinate the hotel’s presence on online travel agencies and booking platforms, ensuring accurate descriptions, images, and offers.</p><p>· Increase direct bookings and assess the profitability of sales channels, considering commissions and acquisition costs.</p><p> </p><p>3. Restaurant Marketing</p><p>· Develop promotional plans for the hotel’s restaurants in coordination with food and beverage management.</p><p>· Promote dining experiences, seasonal menus, special occasions, and group dining offers.</p><p>· Build relationships with corporate clients and local businesses to generate restaurant bookings.</p><p>· Measure promotions against restaurant revenue, customer response, and campaign costs.</p><p> </p><p>4. Marketing and Brand Management</p><p>· Manage the hotel’s website content, social media, digital advertising, email campaigns, and promotional materials.</p><p>· Ensure all communications reflect the hotel’s five-star positioning and present its facilities accurately.</p><p>· Coordinate photography, video production, advertising agencies, and other marketing suppliers.</p><p>· Manage public relations activities and relevant media partnerships.</p><p>· Monitor online feedback and coordinate responses with guest relations and hotel management.</p><p> </p><p>5. Client and Account Management</p><p>· Maintain an accurate customer database, including contacts, booking history, negotiated rates, and follow-up actions.</p><p>· Develop account plans for key clients and identify opportunities for repeat business.</p><p>· Coordinate confirmed bookings and client requirements with reservations, front office, and restaurant teams.</p><p>· Follow up after stays or services to assess satisfaction and retain clients.</p><p>· Coordinate with finance on agreed payment terms and outstanding balances for managed accounts.</p><p> </p><p>6. Team Leadership and Performance Reporting</p><p>· Lead the sales and marketing team, assign account responsibilities, and set measurable targets.</p><p>· Manage the approved departmental budget and monitor campaign expenditure.</p><p>· Track sales conversion, account production, direct bookings, campaign return, and progress against revenue targets.</p><p>· Submit regular reports covering results, forecasts, market developments, and corrective actions.</p><p>· Train team members in hotel products, sales techniques, account management, and professional client communication.</p><p> </p><p> </p><p><strong>Core Values and Competencies</strong></p><p> </p><p><strong>Professionalism</strong></p><p>Demonstrates professional competence and extensive knowledge of hotel operations. Maintains high standards of conduct, service, accountability, and confidentiality. Remains calm and professional when managing operational challenges.</p><p><strong>Leadership</strong></p><p>Provides clear direction to hotel managers and employees. Makes timely decisions and ensures that responsibilities are properly assigned and monitored.</p><p><strong>Teamwork</strong></p><p>Works collaboratively with departmental managers and employees to achieve the hotel’s operational and service objectives. Promotes cooperation and effective communication across all departments.</p><p><strong>Planning and Organizing</strong></p><p>Establishes clear operational priorities and ensures that the hotel’s activities and resources are properly organized. Monitors plans and adjusts operational priorities when required.</p><p><strong>Communication</strong></p><p>Communicates clearly and professionally with hotel ownership, managers, employees, guests, and other relevant parties.</p><p><strong>Guest Orientation</strong></p><p>Maintains a strong focus on guest satisfaction and ensures that all hotel departments provide services consistent with five-star standards.</p><p><strong>Qualifications and Experience</strong></p><p>· Bachelor degree in Marketing, Media or relevant fields</p><p>· A minimum of five years of relevant experience.</p><p>· Relevant experience with hospitality is Desirable.</p><p>· Femail candidate are strongly recommended to Apply.</p><p> </p><p><strong>Language Requirements</strong></p><p>· <strong>Kurdish: </strong>Desirable but not mandatory.</p><p>· <strong>Arabic: </strong>professional spoken and written proficiency is required.</p><p>· <strong>English: </strong>professional spoken and written proficiency is required.</p><p>· Candidates must be able to conduct meetings, communicate with guests and employees, and prepare or review business correspondence in Arabic and English.</p><p> </p><p>· After deadline no application will be accepted.</p><p><strong>Notes:</strong></p><p>· Only shortlisted candidates will be contacted Only.</p><p>· Applications received after the deadline may not be considered.</p><p>· The selection process will be conducted on a competitive basis.</p><p>· Providing incorrect or misleading information may result in the application being rejected.</p><p> </p><p><strong>Sellink gives paramount consideration in ensuring the highest standards of efficiency, competence and integrity in its recruitment process of personnel. To ensure fairness and transparency, selection of candidate will be made on a competitive basis through a selection panel</strong>.</p><p><strong>Sellink does not charge a fee at any stage of the recruitment process (application, interview meeting,</strong></p><p><strong>processing, training or any other fees).</strong></p><p> </p>
Asiacell Communications
Iraq - Baghdad
<p>Sell Asiacell products and services, to achieve the enterprise objectives set by the management. Sell Asiacell products and services, to ensure reception of prospects new customers Follow Enterprise Sales procedures & guidelines and get the required documents. Develops a trustworthy relationship with customers and ensure customer satisfaction, Achieves the sales objectives set by the management. Feedback on field expectations. Reporting daily, weekly and monthly visits and activities Arrange visits to ensure proper portfolio coverage Customer complaints management handling Manage activation tools in a professional manner to ensure accurate documents and data submission. Manage the financial payments properly and deposit the collected amounts to related departments to avoid activation suspension actions.</p><p><strong>Desired Candidate Profile</strong></p>1-3-year experience in sales Computer skills (MS Office, Email Correspondences, Programming) Good communication, problem solving, negotiation and conflict handling skills Behavioral Competencies: Delivering Results & Fostering Ownership Building Customer Value Technical Competencies: Performance Management & Reporting Telecom Market & Industry Knowledge B2B Sales Planning B2B Product / Portfolio Strategy Development Key Account Management B2B Solution Selling Performance Management & Reporting
Iraq - Baghdad
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><span >Role Purpose Zain Iraq actively recruiting to hire a Indirect Sales Account Executive Diyala who is responsible for following up and managing the distributor's indirect sales operations in terms of adding and following up on the performance of points of sale and the mechanism of product distribution, in addition to achieving the set targets and raising the level of spread and quality of sales, in addition to following up on the market intelligence and competitive activities, plus analyzing consumer requirements. Also, understand and abide by applicable policies and procedures with the aim of achieving plans and objectives.</span></p><p>Responsibilities</p><ul><li>Understand Indirect Sales strategy and plans and participate in the achievement of objectives and targets</li><li>Implement Indirect Sales policies and procedures to ensure the fulfilment of organizational requirements whilst delivering high-quality services.</li><li>Gain and maintain a thorough understanding of the Zain IQ product base</li><li>Conduct regular visits to defined POSs as per the journey plan to collect market intelligence related to competitive activities in the market also to monitor top signages and billboards commercials of competitor.</li><li>Monitor and report consumers feedback at defined POSs on Zain IQ products, log and follow up on any consumer complaint</li><li>Ensure owner engagement with Zain IQ products and full awareness of consumers' detailed benefit plans</li><li>Draft rejected contract report per distributor and inform the distributor about the number of rejected contracts status, conduct comprehensive awareness-raising to ensure proper activation and avoid repeating such mistakes.</li><li>Inform distributors on a daily basis about documentation discrepancies to adjust documents to match the documentation received from the archive side.</li><li>Inform the distributors about SIM irregularities and vouchers inaccuracies</li><li>Report urgent and important issues as well as distributors' inquiries and concerns to the Account Manager for advice on the best course of action.</li><li>Identify daily activation account per distributor and inform the distributors on a daily basis of their status report on the SIM-activated</li><li>Escalation and follow-up of Network issues and prepare a business Plan.</li><li>Monitor MBB availability, Achievement and new sites promotional campaign.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in a business administration-related field or equivalent</li><li>Up to 2 years of experience in a related field</li><li>Ability to work out of the office.</li></ul><p>Competencies</p><ul><li>Behavioral<ul><li>Serving our customers</li><li>Achievement Driven</li><li>Team Work</li><li>Information seeking</li><li>Problem Solving and Creativity</li><li>Relationship Building</li><li>Initiative</li></ul></li><li>Technical<ul><li>Oral & Written Communication</li><li>Technology Application</li><li>Sales Management</li></ul></li><li>IDE Competency<ul><li>Courage to Engage</li><li>Addressing Bias</li><li>Allyship</li></ul></li></ul><p></p></section>
DHL
Iraq - Baghdad
<div><br></div>Head of Sales <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who lands Legendary deals? You do</em> <strong>DHL Global Forwarding</strong> has an opening for a Head of Sales in Baghdad<strong>, </strong><strong>Iraq. </strong></p> <p>Join us in connecting people and improving lives!</p> <p><strong>In this Head of Sales position </strong></p> <ul> <li>Participate in design of field sales strategy including sales forecast, budget and manpower plans considering business strategy, financial objectives, Group guidelines and policies</li> <li>Prepare plans for a defined geographic region, product line or market segment to generate leads, manage accounts and close sales through a field sales team</li> <li>Scan market, apply market intelligence, identify and contact prospective customers and build relationships to generate future sales and repeat business</li> <li>Assess customer’s business and requirements, and recommend appropriate products/ service</li> <li>Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to major customers</li> <li>Pursue major prospects and lead negotiations and construct appropriate terms of sale</li> <li>Ensure implementation planning and smooth execution of marketing campaigns supporting customer acquisition and retention programs</li> <li>Collaborate and resolve issues with various internal teams such as sales, marketing, operations and service management for resolving customer issues, enhancing sales and customer retention</li> <li>Support field sales representatives in securing critical sales in key or complex accounts</li> <li>Develop markets, set targets and maintain records for the field sales department</li> <li>Identify problems that may not be clear in own area of authority and modify work methods accordingly</li> <li>Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory</li> <li>Supervise team for achievement of goals by assigning work, timelines, reviewing output and supporting performance management</li> <li>Support to recruit, motivate, develop and coach team members</li> </ul> <p><strong>Now, here is what we need from you!</strong></p> <table> <tbody> <tr> <td> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td> <p> Bachelors Degree</p> </td> </tr> <tr> <td> </td> </tr> <tr> <td> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td> <p> more than 6 years</p> </td> </tr> </tbody> </table> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p><p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p><p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><p><strong>Our Mission: </strong>Excellence. Simply Delivered.</p><p><strong>Our Purpose: </strong>Connecting People, improving lives.</p><p><strong>Our Values: </strong>Respect & Results</p><p><strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>
Zain - Kuwait
Iraq - Baghdad
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Role proposes <br> <p><span>Zain Iraq is Actively recruiting to hire Head of Consumer Sales Support Unit who is responsible for leading the Consumer Sales Support Unit by driving business performance, operational governance, and analytical support across the Consumer Sales Division. The role is responsible for providing strategic insights, monitoring commercial performance, coordinating cross-functional initiatives, and enabling informed decision-making to support the achievement of the Division's objectives.</span></p><br> <br> <br><br> Accountabilities <br> <ul><li><p><span>Set the Consumer Sales Support Unit performance objectives, monitor progress, and ensure alignment with the Consumer Sales Division strategy.</span></p><br></li><li><p><span>Lead the development and implementation of policies, procedures, and governance frameworks that enhance operational efficiency across the Division.</span></p><br></li><li><p><span>Monitor sales performance, operational KPIs, and business trends, providing actionable insights and recommendations to support management decision-making.</span></p><br></li><li><p><span>Oversee the preparation of executive reports, dashboards, forecasts, and performance analyses to support business planning and commercial initiatives.</span></p><br></li><li><p><span>Coordinate with Sales Channels, Sales Operations, Marketing, Finance, Supply Chain, Technology, and Customer Experience to ensure effective execution of commercial initiatives.</span></p><br></li><li><p><span>Identify operational risks, performance gaps, and process improvement opportunities, and lead initiatives to enhance business performance and customer experience.</span></p><br></li><li><p><span>Support the Consumer Sales leadership team in planning, budgeting, resource allocation, and the execution of strategic projects.</span></p><br></li><li><p><span>Lead negotiations and coordinate with internal and external stakeholders on matters related to sales support and commercial operations.</span></p><br></li><li><p><span>Manage, coach, and develop the Consumer Sales Support Unit team while fostering a high-performance and continuous improvement culture.</span></p><br></li><li><p><span>Ensure compliance with corporate policies, governance requirements, and approved operational standards.</span></p><br></li></ul> <br> <br><br> Educational Qualifications and Experience <br> <p><strong><span>Educational Qualifications</span></strong></p><br><ul><li><p><span>Bachelor’s degree or above</span></p><br></li></ul><p><strong><span>Experience</span></strong></p><br><ul><li><p><span>A minimum of 5 years of relevant experience with at least 3 years in a similar role</span></p><br></li><li><p><span>Experience in telecommunications, sales support, commercial operations, business planning, or performance management is preferred.</span></p><br></li></ul><p><strong><span>C</span><span>ompetencies</span></strong></p><br><p><strong><span>Behavioral Competency</span></strong></p><br><ul><li><p><span>Embracing Change (Flexibility)</span></p><br></li><li><p><span>Developing Talents</span></p><br></li><li><p><span>Serving our customers</span></p><br></li><li><p><span>Achievement Driven</span></p><br></li><li><p><span>Team Management</span></p><br></li><li><p><span>Problem Solving and Creativity</span></p><br></li><li><p><span>Relationship Building</span></p><br></li><li><p><span>Initiative</span></p><br></li></ul><p><strong><span>Technical Competency</span></strong></p><br><ul><li><p><span>Financial Management</span></p><br></li><li><p><span>Performance Management</span></p><br></li><li><p><span>Oral and Written Communication</span></p><br></li><li><p><span>Negotiation</span></p><br></li><li><p><span>Managing Information</span></p><br></li><li><p><span>Contract Administration and Legal Proficiency</span></p><br></li><li><p><span>Strategic Planning & Thinking</span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><strong><span>IDE Competency</span></strong></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>
Asiacell Communications
Iraq - Baghdad
<p>Achieve sales target & provide best customer experience to the customers. Selling Sim and Recharge. Replacing Sim. Change ownership. Compensate damaged scratch card. Solving customer problem. Giving information on our new product to the customers. Customer experience for the agents, how to deal with the customer. Train the new staff.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s Degree</li><li>0-3 years experience</li><li>Computer skills (Office)</li><li>Language skills (English and Arabic)</li><li>Behavioral Competencies: Delivering Results & Fostering Ownership Building Customer Value Networking & Influencing Collaboratively Leading Teams Driving Change.</li><li>Technical Competencies: Customer Communication Performance Management & Reporting Cross-Selling Telecom Market & Industry Knowledge Digital Technology Knowledge</li></ul>
Confidential
Iraq - Baghdad
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Zeal Group is an award-winning FinTech organisation offering a variety of products. Established in 2017, we have rapidly expanded to a team of over 700 employees globally. Traze is a subsidiary brand of Zeal Group. Our headquarters are in London and have offices spanning Europe, Asia, North and South Africa, the Middle East, South America and Cyprus is the home of our Technology Hub. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration. Role Overview We are looking for a commercially driven Sales Team Lead / Sales Manager to lead business growth across key MENA markets, with immediate focus on Iraq and the UAE. This role will be responsible for driving net deposit growth, client acquisition, team performance, and partner-led expansion across the Forex/CFD business. The successful candidate will lead frontline sales execution, coach and manage sales staff, and build strong relationships with retail clients, IBs, affiliates, and strategic partners. The role requires a hands-on leader who understands conversion, retention, trading-client behavior, and local market dynamics in the region. Key Responsibilities Lead and manage the sales team to achieve monthly, quarterly, and annual funded account, volume, and revenue targets. Drive new client acquisition through direct sales, referrals, IB networks, and affiliate partnerships. Build and execute country-level sales plans for Iraq and the UAE in line with wider MENA growth objectives. Coach, train, and monitor team members to improve lead conversion, follow-up quality, and client relationship management. Track daily sales activity, team productivity, deposit performance, and pipeline quality through CRM reporting. Develop strong relationships with high-value prospects, active traders, partners, and business introducers. Work closely with marketing, retention, dealing, and customer support teams to improve the full client journey from lead to funded trader. Ensure all sales activity follows internal compliance standards, approved scripts, and applicable local market requirements. Identify hiring needs, support onboarding, and help build a high-performance sales culture across the region. Provide regular market feedback on competitor activity, client objections, product demand, and growth opportunities. 4 7+ years of sales or business development experience in Forex, CFD, financial services, brokerage, or online trading. At least 2 years of experience leading, coaching, or supervising a sales team. Strong understanding of retail trading products, client onboarding funnels, deposit behavior, and sales conversion metrics. Experience managing direct sales and partner/IB channels. Proven ability to achieve acquisition and revenue targets in competitive markets. Strong stakeholder management and reporting skills. Arabic language ability is strongly preferred; English is required. Experience in UAE/MENA market is strongly preferred. Preferred Profile Existing network of IBs, affiliates, trader communities, or regional sales contacts. Experience in MetaTrader-based brokerage environments. Familiarity with MENA client expectations, relationship-led sales, and fast-response lead handling. Comfortable working in a target-driven, performance-led environment. What Success Looks Like Growth in funded accounts and first-time deposits. Higher team conversion from qualified leads to active clients. Expansion of regional IB and partner pipelines. Strong retention and revenue contribution from managed markets. Consistent execution discipline, reporting accuracy, and team development.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>7+ years of sales or business development experience in Forex, CFD, financial services, brokerage, or online trading. At least 2 years of experience leading, coaching, or supervising a sales team. Strong understanding of retail trading products, client onboarding funnels, deposit behavior, and sales conversion metrics. Experience managing direct sales and partner/IB channels. Proven ability to achieve acquisition and revenue targets in competitive markets. Strong stakeholder management and reporting skills. Arabic language ability is strongly preferred; English is required. Experience in UAE/MENA market is strongly preferred. Preferred Profile Existing network of IBs, affiliates, trader communities, or regional sales contacts. Experience in MetaTrader-based brokerage environments. Familiarity with MENA client expectations, relationship-led sales, and fast-response lead handling. Comfortable working in a target-driven, performance-led environment.</p><p></p></section>
Iraq - Baghdad
<p>Zain Iraq is Actively recruiting to hire Head of Consumer Sales Support Unit who is responsible for leading the Consumer Sales Support Unit by driving business performance, operational governance, and analytical support across the Consumer Sales Division. The role is responsible for providing strategic insights, monitoring commercial performance, coordinating cross-functional initiatives, and enabling informed decision-making to support the achievement of the Division's objectives.</p><p><b>Accountabilities</b></p><ul><li>Set the Consumer Sales Support Unit performance objectives, monitor progress, and ensure alignment with the Consumer Sales Division strategy.</li><li>Lead the development and implementation of policies, procedures, and governance frameworks that enhance operational efficiency across the Division.</li><li>Monitor sales performance, operational KPIs, and business trends, providing actionable insights and recommendations to support management decision-making.</li><li>Oversee the preparation of executive reports, dashboards, forecasts, and performance analyses to support business planning and commercial initiatives.</li><li>Coordinate with Sales Channels, Sales Operations, Marketing, Finance, Supply Chain, Technology, and Customer Experience to ensure effective execution of commercial initiatives.</li><li>Identify operational risks, performance gaps, and process improvement opportunities, and lead initiatives to enhance business performance and customer experience.</li><li>Support the Consumer Sales leadership team in planning, budgeting, resource allocation, and the execution of strategic projects.</li><li>Lead negotiations and coordinate with internal and external stakeholders on matters related to sales support and commercial operations.</li><li>Manage, coach, and develop the Consumer Sales Support Unit team while fostering a high-performance and continuous improvement culture.</li><li>Ensure compliance with corporate policies, governance requirements, and approved operational standards.</li></ul><p><strong>Desired Candidate Profile</strong></p>Educational Qualifications<br>• Bachelor s degree or above<br>Experience<br>• A minimum of 5 years of relevant experience with at least 3 years in a similar role<br>• Experience in telecommunications, sales support, commercial operations, business planning, or performance management is preferred.<br>Competencies<br>Behavioral Competency<br>• Embracing Change (Flexibility)<br>• Developing Talents<br>• Serving our customers<br>• Achievement Driven<br>• Team Management<br>• Problem Solving and Creativity<br>• Relationship Building<br>• Initiative<br>Technical Competency<br>• Financial Management<br>• Performance Management<br>• Oral and Written Communication<br>• Negotiation<br>• Managing Information<br>• Contract Administration and Legal Proficiency<br>• Strategic Planning & Thinking<br>• Sales Management<br>IDE Competency<br>• Courage to Engage<br>• Addressing Bias<br>• Allyship
Confidential
Iraq - Erbil
<p>Here is a professional and concise job responsibility summary for a Salesperson position, written in English and structured for a resume, job description, or employee handbook.</p><p>Sales Representative — Job Responsibilities Summary</p><p>> "Responsible for driving sales growth by identifying new business opportunities, building strong client relationships, and effectively presenting product solutions to meet customer needs. Acts as the primary point of contact throughout the sales cycle, ensuring exceptional customer satisfaction and achieving established revenue targets."</p><p>> </p><p>Key Core Duties (Breakdown)</p><p> * Client Acquisition: Proactively prospect, identify, and engage new potential clients through networking, outreach, and market research.</p><p> * Relationship Management: Cultivate and maintain long-term partnerships with existing clients to encourage repeat business and brand loyalty.</p><p> * Sales & Negotiation: Conduct product demonstrations, negotiate pricing and contract terms, and close sales effectively to meet or exceed monthly/quarterly targets.</p><p> * Market Intelligence: Monitor industry trends, competitor activities, and customer feedback to identify new product or service opportunities.</p><p> * Cross-Functional Collaboration: Coordinate with inventory, logistics, and customer support teams to ensure seamless order fulfillment and after-sales service.</p><p>can speak Kuedish and Arabic</p>
Client of Erbil Manpower Co. Ltd.
Iraq - Baghdad
<p>Promote and sell the Company's insurance products and services to new and existing clients.<br><br>Generate and qualify new business opportunities through direct client engagement, networking, referrals, and other communication channels.<br><br>Prepare and coordinate insurance quotations and policy information in accordance with Company guidelines.<br><br>Respond promptly to customer inquiries regarding policies, quotations, and claims via telephone, email, or face-to-face communication.<br><br>Maintain accurate customer, prospect, and sales records in the Company's systems.<br><br>Prepare sales documentation and support day-to-day sales activities.<br><br>Implement local marketing initiatives and promotional campaigns to increase brand awareness and market penetration.<br><br>Represent the Company at exhibitions, trade shows, and promotional events to generate new business.<br><br>Comply with Company policies, procedures, and regulatory requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Education:<br>Bachelor's degree in Business Administration, Marketing, Finance, Economics, Insurance, or a related field.<br><br>Professional insurance or<br>sales certifications are an advantage.<br><br>Minimum 3 years of experience in sales and customer service.<br><br>Experience in the Iraqi insurance market is preferred.<br><br>Experience in the insurance or reinsurance<br>brokerage industry is an advantage.<br>Minimum 7 years of progressive experience in sales, business development, or<br>insurance operations.<br>Language Skills: English, Arabic<br><br>Computer Skills: Microsoft Office</p>
Zain - Kuwait
Iraq - Baghdad
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire </span><span>Customer Service Representative, </span><span>who are responsible</span><span> for </span><span>handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioural</span></p><br><ul><li><p><span>Serving our Customers </span></p><br></li><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Relationship Building </span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral Communication</span></p><br></li><li><p><span>Written Communication</span></p><br></li><li><p><span>Managing Information </span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support </span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>DEI Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>
Zain - Kuwait
Iraq - Baghdad
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Role Purpose <br> <p><span>Zain Iraq is Actively recruiting to hire Direct Sales Customer Service Representative-Salah Aldeen who is responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Key Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, experience and competencies <br> <p><b><span>Education</span></b></p><br><ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><b><span>Experience</span></b></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><b><span>Competencies</span></b></p><br><p><i><span>Behavioral</span></i></p><br><ul><li><p><span>Serving our customers</span></p><br></li><li><p><span>Achievement Driven</span></p><br></li><li><p><span>Team Work</span></p><br></li><li><p><span>Information seeking</span></p><br></li><li><p><span>Problem Solving and Creativity</span></p><br></li><li><p><span>Relationship Building</span></p><br></li><li><p><span>Initiative</span></p><br></li></ul><p><em><span>Technical</span></em></p><br><ul><li><p><span>Oral & written Communication</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>IDE Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>
Iraq - Baghdad
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>ZAIN2398 - Direct Sales Customer Service Representative-Salah Aldeen • Operation Zain Iraq • Division Commercial • Location Iraq - Salah Al-deen • Closing Date 11-Jul-2026</p><p>Role Purpose Zain Iraq is Actively recruiting to hire Direct Sales Customer Service Representative-Salah Aldeen who is responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</p><p>Key Responsibilities</p><ul><li>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</li><li>Implement Direct Sales policies and procedures.</li><li>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</li><li>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</li><li>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</li><li>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</li><li>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</li><li>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education</p><ul><li>Bachelor s degree in a business administration-related field or equivalent</li></ul><p>Experience</p><ul><li>Up to 2 years of experience in related field</li></ul><p>Competencies</p><p>Behavioral</p><ul><li>Serving our customers</li><li>Achievement Driven</li><li>Team Work</li><li>Information seeking</li><li>Problem Solving and Creativity</li><li>Relationship Building</li><li>Initiative</li></ul><p>Technical</p><ul><li>Oral & written Communication</li><li>Technology Application</li><li>Sales Management</li></ul><p>IDE Competency</p><ul><li>Courage to Engage</li><li>Addressing Bias</li><li>Allyship</li></ul><p></p></section>