Customer Service Jobs in Iraq

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire &nbsp;</span><span>Customer Service Representative, </span><span>who are responsible</span><span> for </span><span>handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioural</span></p><br><ul><li><p><span>Serving our Customers </span></p><br></li><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Relationship Building </span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral Communication</span></p><br></li><li><p><span>Written Communication</span></p><br></li><li><p><span>Managing Information&nbsp;</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support </span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>DEI&nbsp; Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br>Job Description <br>Job Requirements - Experience and Education <br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is Actively recruiting to&nbsp;hire&nbsp;Direct Sales Customer Service Representative-Salah Aldeen&nbsp;who is responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Key Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, experience and competencies <br> <p><b><span>Education</span></b></p><br><ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><b><span>Experience</span></b></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><b><span>Competencies</span></b></p><br><p><i><span>Behavioral</span></i></p><br><ul><li><p><span>Serving our customers</span></p><br></li><li><p><span>Achievement Driven</span></p><br></li><li><p><span>Team Work</span></p><br></li><li><p><span>Information seeking</span></p><br></li><li><p><span>Problem Solving and Creativity</span></p><br></li><li><p><span>Relationship Building</span></p><br></li><li><p><span>Initiative</span></p><br></li></ul><p><em><span>Technical</span></em></p><br><ul><li><p><span>Oral &amp; written Communication</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>IDE Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>ZAIN2398 - Direct Sales Customer Service Representative-Salah Aldeen • Operation Zain Iraq • Division Commercial • Location Iraq - Salah Al-deen • Closing Date 11-Jul-2026</p><p>Role Purpose Zain Iraq is Actively recruiting to hire Direct Sales Customer Service Representative-Salah Aldeen who is responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</p><p>Key Responsibilities</p><ul><li>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</li><li>Implement Direct Sales policies and procedures.</li><li>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</li><li>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</li><li>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</li><li>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</li><li>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</li><li>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education</p><ul><li>Bachelor s degree in a business administration-related field or equivalent</li></ul><p>Experience</p><ul><li>Up to 2 years of experience in related field</li></ul><p>Competencies</p><p>Behavioral</p><ul><li>Serving our customers</li><li>Achievement Driven</li><li>Team Work</li><li>Information seeking</li><li>Problem Solving and Creativity</li><li>Relationship Building</li><li>Initiative</li></ul><p>Technical</p><ul><li>Oral &amp; written Communication</li><li>Technology Application</li><li>Sales Management</li></ul><p>IDE Competency</p><ul><li>Courage to Engage</li><li>Addressing Bias</li><li>Allyship</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is actively recruiting to hire &nbsp;</span><span>Customer Service Representative, </span><span>who are responsible</span><span> for </span><span>handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures.</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.</span></p><br></li><li><p><span>Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.</span></p><br></li><li><p><span>Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.</span></p><br></li></ul> <br> <br><br> Education, Experience and Competencies <br> <ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><span>Competencies</span></p><br><p><span>Behavioural</span></p><br><ul><li><p><span>Serving our Customers </span></p><br></li><li><p><span>Achievement Driven </span></p><br></li><li><p><span>Information Seeking </span></p><br></li><li><p><span>Relationship Building </span></p><br></li></ul><p><span>Technical</span></p><br><ul><li><p><span>Oral Communication</span></p><br></li><li><p><span>Written Communication</span></p><br></li><li><p><span>Managing Information&nbsp;</span></p><br></li><li><p><span>Technology Application</span></p><br></li><li><p><span>IT User Support </span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>DEI&nbsp; Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<p>Remote Migration Agent Assistant / Interpreter – Iraq</p><p>We are seeking a reliable and professional <strong>Migration Agent Assistant / Interpreter</strong> based in Iraq to support an Australian migration practice with a growing Iraqi client base.</p><p>This is a <strong>remote position</strong> suitable for a candidate with strong communication, interpretation and administrative skills. The successful applicant will assist with communication between the Registered Migration Agent and clients in Iraq.</p><p>Key Responsibilities</p><ul><li>Provide interpretation during telephone, Zoom and online client consultations.</li><li>Translate client communications and documents between English and relevant local languages.</li><li>Communicate with clients to collect documents and information requested by the Migration Agent.</li><li>Assist clients in understanding document checklists, appointments and application procedures.</li><li>Follow up with clients regarding outstanding documents and information.</li><li>Organise client records and provide general administrative support.</li><li>Maintain strict confidentiality when handling personal and migration-related information.</li><li>Refer all legal and migration advice to the Registered Migration Agent.</li></ul><p>Essential Requirements</p><ul><li>Fluent written and spoken <strong>English and Arabic</strong>.</li></ul><p>&nbsp;</p>

<p><strong>Exciting Opportunity: Customer Service Evaluator in Iraq</strong></p><p>Open to Residents Across <strong>Iraq</strong></p><p>&nbsp;</p><p>Ready to shape exceptional customer experiences? Join our esteemed market research consultancy in enhancing customer service standards.</p><p>&nbsp;</p><p><strong>Job Description:</strong></p><ul><li>Pose as a real customer, assess service quality, and provide valuable feedback.</li><li>Complete assignments efficiently, typically within an hour.</li><li>Submit detailed reports online from the comfort of your home.</li></ul><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul><li>Fluent in English with strong communication and writing skills.</li><li>Sharp observation skills to capture key details effectively.</li></ul><p>&nbsp;</p><p><strong>Why Choose Us?:</strong></p><p>Flexible part-time opportunity with competitive compensation.</p><p>Gain insights into diverse industries and enhance customer experiences.</p><p>Join a supportive team dedicated to your success and growth.</p><p><strong>Ready to Get Started?</strong> Visit our website to register as a Mystery Shopper and create your profile today!</p><p>&nbsp;</p><p>Note: This is a part-time position; we do not provide visas.</p><p>&nbsp;</p><p><strong>Thanks</strong></p><p><strong>SISA Marketing LLC</strong></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose <br> <p><span>Zain Iraq is Actively recruiting to&nbsp;hire&nbsp;Direct Sales Customer Service Representative-Kirkuk who is responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets about sales or information on products/services.</span></p><br> <br> <br><br> Key Responsibilities <br> <ul><li><p><span>Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets</span></p><br></li><li><p><span>Implement Direct Sales policies and procedures</span></p><br></li><li><p><span>Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfillment of their needs and requirements</span></p><br></li><li><p><span>Coordinate with billing and collection control to re-activate accounts / update account status to ensure up-to-date customer information at all times</span></p><br></li><li><p><span>Coordinate new outlets needs in terms of manpower, logistics, equipment, maintenance and other needs to ensure efficient launching and operations</span></p><br></li><li><p><span>Act as quality control on the Sales Representatives and report their failures to the Senior Sales Representative to tackle areas for development and training</span></p><br></li><li><p><span>Handle the opening of direct sales new branches and exchange offices and coordinate their needs&nbsp; in terms of manpower, logistics, equipment, policies and procedures, forms, brochures, marketing material and other needs to ensure efficient operations</span></p><br></li><li><p><span>Handle existing branches’ renovations/visit branches periodically to check maintenance requirements ensuring an adequate work environment for a healthy customer experience</span></p><br></li><li><p><span>Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedback/customer transactions and interactions as needed to track achievements and get recommendations</span></p><br></li><li><p><span># of non-compliance to direct sales policies and procedures</span></p><br></li><li><p><span>Average handling time (Time from initial customer request to closing the request)</span></p><br></li></ul> <br> <br><br> Education, experience and competencies <br> <p><b><span>Education</span></b></p><br><ul><li><p><span>Bachelor’s degree in a business administration-related field or equivalent</span></p><br></li></ul><p><b><span>Experience</span></b></p><br><ul><li><p><span>Up to 2 years of experience in related field</span></p><br></li></ul><p><b><span>Competencies</span></b></p><br><p><i><span>Behavioral</span></i></p><br><ul><li><p><span>Serving our Customers</span></p><br></li><li><p><span>Achievement Driven</span></p><br></li><li><p><span>Information Seeking</span></p><br></li><li><p><span>Relationship Building</span></p><br></li></ul><p><em><span>Technical</span></em></p><br><ul><li><p><span>Oral &amp; written Communication</span></p><br></li><li><p><span>Managing Information</span></p><br><p><span>Technology Application</span></p><br></li><li><p><span>IT user support</span></p><br></li><li><p><span>Sales Management</span></p><br></li></ul><p><span>IDE Competency</span></p><br><ul><li><p><span>Courage to Engage</span></p><br></li><li><p><span>Addressing Bias</span></p><br></li><li><p><span>Allyship</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.<br> Escalate unresolved or complex issues to the relevant department and follow up until closure.<br> Maintain detailed and accurate records of customer interactions, transactions and complaints.<br> Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.<br> Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.<br> Education: Bachelor’s degree in Business Administration or relative field.<br> Languages: Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.<br> Availability: Ability to work on a shift rotation.<br> Experience: Minimum of 1 year experience in customer service or a related field</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.<br> Escalate unresolved or complex issues to the relevant department and follow up until closure.<br> Maintain detailed and accurate records of customer interactions, transactions and complaints.<br> Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.<br> Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.<br> Education: Bachelor’s degree in Business Administration or relative field.<br> Languages: Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.<br> Availability: Ability to work on a shift rotation.<br> Experience: Minimum of 1 year experience in customer service or a related field</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: Supervise daily operations of the Customer Care team to ensure service quality and efficiency.<br> Monitor team performance and ensure all customer inquiries are handled within defined SLAs.<br> Provide continuous guidance, coaching and support to team members.<br> Handle escalated customer complaints and ensure proper resolution.<br> Prepare and share daily, weekly and monthly performance reports.<br> Provide detailed statistical feedback to management for evaluation and reward purposes.<br> Ensure all team members are updated on new products, features, policies, and incidents.<br> Identify performance gaps and develop action plans to improve team productivity.<br> Conduct regular performance reviews and one-on-one sessions with team members.<br> Maintain and update department FAQs and knowledge base.<br> Ensure adherence to company policies, procedures and compliance requirements.<br> Monitor team attendance, adherence and shift scheduling.<br> Support on onboarding of new comers.<br> Identify process improvement opportunities and recommend solutions.<br> Coordinate with other departments to resolve customer issues.<br> Manage workload distribution to ensure balanced team performance.<br> Track and improve KPIs (CSAT, FCR, FRT, AHT, SLAs).<br> Education: Bachelor’s degree in Business Administration, Communications or a related field.<br> Languages: Arabic (mandatory) and good command of English (spoken and written).<br> Availability: Flexibility to work rotating shifts.<br> Experience: Minimum 1–2 years in customer service or a related field is required.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>About Zaincash</strong> </p> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq. </p> <p> </p> <p> <strong>Responsibilities:</strong> </p> <ul> <li>Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.</li> <li>Escalate unresolved or complex issues to the relevant department and follow up until closure.</li> <li>Maintain detailed and accurate records of customer interactions, transactions and complaints.</li> <li>Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.</li> <li>Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li> <strong>Education:</strong> Bachelor s degree in Business Administration or relative field.</li> <li> <strong>Languages:</strong> Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.</li> <li> <strong>Availability:</strong> Ability to work on a shift rotation.</li> <li> <strong>Experience:</strong> Minimum of 1 year experience in customer service or a related field</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supervise daily operations of the Customer Care team to ensure service quality and efficiency. Monitor team performance and ensure all customer inquiries are handled within defined SLAs. Provide continuous guidance, coaching and support to team members. Handle escalated customer complaints and ensure proper resolution. Prepare and share daily, weekly and monthly performance reports. Provide detailed statistical feedback to management for evaluation and reward purposes. Ensure all team members are updated on new products, features, policies, and incidents. Identify performance gaps and develop action plans to improve team productivity. Conduct regular performance reviews and one-on-one sessions with team members. Maintain and update department FAQs and knowledge base. Ensure adherence to company policies, procedures and compliance requirements. Monitor team attendance, adherence and shift scheduling. Support on onboarding of new comers. Identify process improvement opportunities and recommend solutions. Coordinate with other departments to resolve customer issues. Manage workload distribution to ensure balanced team performance. Track and improve KPIs (CSAT, FCR, FRT, AHT, SLAs).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Education:</b> Bachelor s degree in Business Administration, Communications or a related field.</p><p><b>Languages:</b> Arabic (mandatory) and good command of English (spoken and written).</p><p><b>Availability:</b> Flexibility to work rotating shifts.</p><p><b>Experience:</b> Minimum 1 2 years in customer service or a related field is required.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: 1.<br> HR Operations &amp; Administration: Handle all employee life cycle transactions including onboarding, transfers, promotions, and offboarding.<br> Prepare employment contracts, HR letters, and official correspondence.<br> Maintain and update employee records in HR systems and personnel files.<br> Ensure timely and accurate data entry in HRIS and document management systems.<br> Experience in payroll, compensations, social security, taxes is a plus.<br> 2. Employee Support &amp; Services: Serve as a point of contact for employee inquiries related to policies, procedures, and benefits.<br> Support the resolution of employee concerns by providing timely and accurate information.<br> Facilitate employee onboarding and ensure smooth integration into the organization.<br> Coordinate exit procedures including clearance, final settlement, and exit interviews.<br> 3. Attendance &amp; Leave Management: Monitor attendance records and validate data with timesheets or biometric systems.<br> Process leave applications and ensure compliance with internal policies and labor laws.<br> Support payroll with accurate data related to absences, leaves, and deductions.<br> 4. Compliance &amp; Reporting: Ensure all HR transactions comply with internal controls and legal requirements.<br> Prepare periodic reports on headcount, turnover, leaves, and other HR metrics.<br> Support internal and external audits by providing required documentation.<br> 5. Managing and overseeing Tax and Social Security processes: Calculating, reviewing, and reconciling Social Security contributions and tax deductions, ensuring alignment with payroll records and approved data.<br> Preparing and submitting monthly Tax and Social Security reports, declarations, and related documentation, while ensuring compliance with statutory deadlines and financial obligations.<br> Coordinating with relevant authorities and stakeholders, and managing all related procedures, reconciliations, inquiries, and compliance requirements to ensure adherence to applicable laws and regulations.<br> Bachelor’s degree in Human Resources, Business Administration, or related field.<br> 1-3 years of experience in employee services, HR administration, or operations.<br> Solid understanding of labor laws and HR policies.<br> Experience working with HRIS and document management systems is a plus.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Customer Support Engineer (IT) – Technology Business will be responsible for providing technical and customer support services for premium technology products and solutions across Iraq.<br> The role focuses on handling customer inquiries and complaints, coordinating service requests, ensuring timely issue resolution, and maintaining high levels of customer satisfaction.<br> The incumbent will manage customer communication, coordinate with service engineers for call assignments, support invoicing and payment follow-ups, maintain service documentation, and contribute to customer engagement initiatives while ensuring smooth service operations for the Technology Business.<br> Key Qualifications: • Strong experience in customer support, IT support, technical service coordination, or helpdesk operations within the technology or consumer electronics industry.<br> • Good understanding of handling customer inquiries, complaints, and service requests professionally and efficiently.<br> • Ability to attend customer calls, prioritize service requests, and coordinate with engineers for timely resolution.<br> • Strong customer service orientation with focus on maintaining customer satisfaction through continuous communication and follow-ups.<br> • Experience in preparing commercial offers, invoicing, payment follow-ups, and maintaining service-related documentation.<br> • Ability to generate customer leads and create product or service awareness through customer interaction and telemarketing activities.<br> • Strong communication, coordination, and interpersonal skills.<br> • Good analytical and reporting skills with attention to detail.<br> • Familiarity with IT services or technology support environments is preferred.<br> • Ability to conduct customer satisfaction surveys and maintain positive customer relationships.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role: We are seeking an Operations &amp; Customer Relations Officer to manage client accounts and ensure smooth cross‑border logistics operations.<br> Responsibilities: Oversee day‑to‑day client operations.<br> Coordinate with logistics teams to ensure timely deliveries.<br> Resolve customer issues promptly and professionally.<br> Maintain compliance with trade regulations.<br> Prepare reports on operational performance.<br> Qualifications: Background in logistics operations or customer service.<br> Strong organizational and communication skills.<br> Ability to handle cross‑functional coordination.<br> Detail‑oriented with problem‑solving abilities.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Control Field Service Engineer </b></p><br><p><b>Are you looking for the next step in your career?</b> <b>Do you have a passion for delivering new technology and problem solving to our customers in the field?</b><br>&nbsp;</p><br><p><b>Be part of our Team</b><br>&nbsp;Our Industrial and Energy Technology (IET) operates across 120 countries and serves the entire energy value-chain and industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team work to improve the quality of our Engineering processes.<br>&nbsp;</p><br><p><b>Partner with the best</b></p><br><p>As a Field Service Engineer (FSE) you will represent BH both technically and professionally to ensure the equipment to be installed, maintained and started-up properly. Your key responsibilities will include:</p><br><ul><li>Provide on-site technical direction on control systems installation, including loop checks, system tests during start-up, commissioning, troubleshooting and maintenance on customer owned sites in remote oilfield, power generation and industrial facilities (Power generation includes customer owned utilities, marine drives, petrochemical, paper, steel, automotive and transportation industries)</li><li>Supervise the positioning and wiring of control panels such as Unit Control Panel (UCP), auxiliary panels of any type, Direct Current Panel (DCP), battery charger and battery cells, Generator Control &amp; Protection Panel (GCPP), Motor Control Center (MCC), etc., particularly electrical hook up, pneumatic hook up, primary hook up and field wiring done by client or sub-contractor</li><li>Check the functionality of the control sequencing for all auxiliary systems, relevant to the turbine and driven equipment such as lube oil system, hydraulic oil system, oil coolers, starting means (motor &amp; torque converter/gas expander/hydraulic starter &amp; pumps etc.), enclosure and building ventilation systems, Fire &amp; Gas detection system, compressor seal oil system, compressor dry gas seal system, process gas coolers, fuel and process gas valves, anti-surge system, etc.</li><li>Leading Installation, Maintenance, Commissioning Site Activities with proper Customer/Company Schedule Targets Mindset following strictly Quality and HSE Rules</li><li>Establish through the immediate Report after the Daily HSE Toolbox Talking the critical activity tasks and remark any HSE aspect to be followed</li><li>Utilizing Problem Solving Skills, Engineering Instructions, Drawings, and Process Instructions during <b><u>Turbomachinery’s</u></b> Commissioning and Start-up Activities - Possessing the Technical Capability to troubleshoot and provide routine maintenance checkout for <b><u>Gas Turbines</u></b> Products</li><li>Preparation of job-planning documents based to Assignment’s Scope of Work (Installation, Upgrade, Outage)</li><li>Provide leadership and technical direction to skilled labor, performing work at customer sites, maintaining strong safety mindset to assure the executed work reflects the technical requirements within Baker Hughes and customer safety standards</li><li>Providing input for Daily Outage and Weekly Installation Reports</li><li>Communicate effectively with Service/Installation/Project Managers and Site Manager about job planning, job execution, job progression as well as personnel site arrivals and departures</li><li>Prepare timely and accurate technical reports for customer records and a reference for future field service interventions.</li><li>Actively participate to customer and/or contractor meeting.</li><li>Apply all Quality procedures and documentation applicable to specific activities, ensuring they are properly followed and updated</li><li>Ensure that Site Quality Check List/Job Cards/Field Procedure are applied, and relevant documentation is properly signed.</li><li>Ensure reports and drawings “marked-up” are completed.</li><li>Ensure all Non-Conformity (technical and materials) are properly addressed using Baker Hughes e-tools and follow up till resolution.</li><li>Ensure compliance with local/current legislation, requests &amp; requirements present in the site Safety Manual</li></ul><p><b>Fuel your passion</b><br>&nbsp;To be successful in this role you will:</p><br><ul><li>Have Engineering Degree with minimum 10 years of relevant field experience in Oil &amp; Gas or Energy Sector.</li><li>Have strong knowledge on rotating equipment installation/ commissioning /maintenance / Troubleshooting. Hands on expertise on of HDGT (Frame 5/2, 6B, 7E &amp; 9E) field Instrumentation, Control logic and their auxiliaries.</li><li>High expertise and Hands-On Knowledge of Mark Vie turbine control panels.</li><li>Knowledge of PLC control panels</li><li>Experience on DLN (Dry Low NOx) systems mapping.</li><li>Be able to speak fluent English language (Speaking and writing. Crucial for Report, Customer interaction and communication with ENG HQ technical alignment)</li><li>Have strong customer service-orientation, and the ability to communicate effectively with a range of stakeholders.</li><li>Proven ability to work efficiently without direct supervision.</li><li>Proven analytical and quality improvement ability.</li><li>Strong interpersonal and leadership skills</li><li>Health, Safety and Environmental mindset and compliance.</li><li>This role requires extensive travel. Applicants must be willing and able to travel significantly (not less than 70%) without geographical restriction including offshore</li></ul><p><b>Working with us</b><br>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.<br>&nbsp;</p><br><p><b>Working for you</b><br>&nbsp;Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.</p><br>The Baker Hughes internal title for this role is: Field Specialist IV - SVS - CTRL </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support digital maintenance and field service operations. The ideal candidate will have strong expertise in preventive and corrective maintenance workflows, mobile field service applications, and digital transformation initiatives. Key Responsibilities Support digital maintenance and field service solutions. Align field operations with digital workflows and business processes. Support preventive and corrective maintenance activities. Troubleshoot mobile field service applications (iOS &amp; Android). Perform testing in offline and low-connectivity environments. Support user training, UAT, and change management activities. Collaborate with maintenance, operations, and IT teams to resolve issues.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Engineering, IT, Computer Science, or a related field. 3 5 years of experience in maintenance or field service within asset-intensive industries. Strong understanding of: Preventive &amp; Corrective Maintenance Work Order Management Mobile/Field Service Applications Digital Maintenance Workflows Experience with SAP PM, IBM Maximo, Oracle Maintenance, Microsoft Dynamics 365 Field Service, or similar EAM/CMMS solutions is preferred. Strong problem-solving, communication, and stakeholder management skills. Preferred: Experience in Oil &amp; Gas, Utilities, Energy, or Infrastructure projects.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities:</strong></p><p>1. HR Operations &amp; Administration: Handle all employee life cycle transactions including onboarding, transfers, promotions, and offboarding. Prepare employment contracts, HR letters, and official correspondence. Maintain and update employee records in HR systems and personnel files. Ensure timely and accurate data entry in HRIS and document management systems.</p><p>2. Employee Support &amp; Services: Serve as a point of contact for employee inquiries related to policies, procedures, and benefits. Support the resolution of employee concerns by providing timely and accurate information. Facilitate employee onboarding and ensure smooth integration into the organization. Coordinate exit procedures including clearance, final settlement, and exit interviews.</p><p>3. Attendance &amp; Leave Management: Monitor attendance records and validate data with timesheets or biometric systems. Process leave applications and ensure compliance with internal policies and labor laws. Support payroll with accurate data related to absences, leaves, and deductions.</p><p>4. Compliance &amp; Reporting: Ensure all HR transactions comply with internal controls and legal requirements. Prepare periodic reports on headcount, turnover, leaves, and other HR metrics. Support internal and external audits by providing required documentation.</p><p>5. Managing and overseeing Tax and Social Security processes: Calculating, reviewing, and reconciling Social Security contributions and tax deductions, ensuring alignment with payroll records and approved data. Preparing and submitting monthly Tax and Social Security reports, declarations, and related documentation, while ensuring compliance with statutory deadlines and financial obligations. Coordinating with relevant authorities and stakeholders, and managing all related procedures, reconciliations, inquiries, and compliance requirements to ensure adherence to applicable laws and regulations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Human Resources, Business Administration, or related field. 1-3 years of experience in employee services, HR administration, or operations. Solid understanding of labor laws and HR policies. Experience working with HRIS and document management systems is a plus.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Main Duties and Responsibilities:</b></p> <ul> <li>Ensures compliance with the company's policies and standards.</li> <li>Identifies high-risk situations, reviews risk analysis, adopts a risk mitigation approach to the program, and discusses with the WS Team.</li> <li>Leads in HSE and non-conformance event investigations and reporting as required</li> <li>Responsible for ensuring that key projects and engineering duties are fulfilled.</li> <li>Assign tasks to engineers.</li> <li>Provide engineering experience, expertise, and leadership to the WS Department.</li> <li>Review the well services programs, including full contribution and QA/QC, to ensure the highest standard is generated by the Engineering Team.</li> <li>Manage continuous improvement through integration of learnings, best practice and benchmarking data.</li> <li>Coordination of in-house technical support and external well service technical support</li> <li>Review required AFEs of WS activities.</li> <li>QA/QC of all pre-job technical calculations within Programs.</li> <li>Daily engineering and troubleshooting support to the Well Services Operations Team</li> <li>Training and mentoring of local and junior staff engineers.</li> <li>Liaise with Service Providers and Contractors with regard to inventory and equipment needs aligned with short- and long-term Rig/Well scheduling and planning</li> <li>Must be flexible to support extended operations beyond a normal working day when required</li> <li>Be proactive in anticipating well ops challenges and be quick and effective when reacting to issues.</li> <li>Preparing programs/AFEs, as well as reviewing them.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements:</p> <ul> <li>Bachelor s degree in engineering.</li> <li>Minimum 15 years experience, including completions, workovers, stimulation, and well intervention operations at an Engineering level, with at least a substantial amount spent at the supervisor level.</li> <li>Safety courses are required to carry out work at the site and in accordance with company policy, and as required by Country law and regulations.</li> <li>Must be able to work with a team, take directions from line manager(s), and focus attention on details.</li> <li>Must be self-motivated and capable of working with limited direct supervision.</li> <li>Must be capable of completing and tracking multiple tasks simultaneously, and often under tight deadlines.</li> <li>Detailed understanding of best industry practice on engineering of well integrity during well service operations.</li> <li>Ability to solve complex problems in an innovative and cost-effective manner.</li> <li>Ability to work effectively with others.</li> <li>Good communication skills.</li> <li>Can work in a multi-national environment.</li> <li>Demonstrates commitment to HSSE policy and statement and knows and understands expectations as detailed in the HSSE Management System.</li> <li>Develops highly positive relationships with both field and office teams.</li> <li>Looks beyond the obvious in problem-solving.</li> <li>Provide support to WS Managers/Superintendents when required on technical matters.</li> <li>Ensures cost-effective use of services and equipment.</li> <li>Maintains a strong focus on progress towards the achievement of objectives.</li> <li>Demonstrates a high level of competence in leading others.</li> <li>Workover operations.</li> <li>Well Completions.</li> <li>Well Interventions incl. Coiled Tubing and Slickline operations.</li> <li>Knowledge of stimulation.</li> <li>Fishing cased hole.</li> <li>Well control.</li> </ul><p></p></section>