Jobs in Restaurants in Iraq
57 Jobs Found
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking an experienced and detail-oriented Financial Controller to join our organization in Baghdad, Iraq. Reporting directly to the General Manager, you will lead our Finance Department and drive financial excellence across all operations. This is an exceptional opportunity for a decisive and analytical professional to make a significant impact on our organization's financial performance and strategic direction in a dynamic market environment.</p><br><ul><li>Lead and manage the Finance Department, overseeing all financial operations and ensuring efficient execution of financial processes</li><li>Prepare accurate and timely weekly, monthly, quarterly, and annual financial reports that provide clear insights into organizational performance</li><li>Develop and manage comprehensive budgets, forecasts, and cash flow projections to support strategic planning and decision-making</li><li>Produce detailed monthly management accounts and owner reports with transparent analysis and actionable recommendations</li><li>Ensure full compliance with Iraqi taxation regulations, financial reporting standards, and statutory obligations</li><li>Oversee accounts payable, accounts receivable, payroll administration, and banking functions with meticulous attention to detail</li><li>Monitor and strengthen internal controls, identifying opportunities for continuous process improvements and operational efficiency</li><li>Collaborate with department leaders to analyze financial performance, implement cost control measures, and drive profitability</li><li>Manage annual budgets, external audits, and capital expenditure projects with organized planning and transparent communication</li><li>Build, mentor, and develop the Finance team, fostering a collaborative and supportive work environment</li><li>Provide strategic financial analysis and commercial insights to support executive decision-making and organizational growth</li><li>Analyze financial data to identify trends, risks, and opportunities, offering innovative solutions to enhance financial performance</li></ul><br>Qualifications<br><br><p>**Required Qualifications:**</p><br><ul><li>Tertiary qualification in Accounting, Finance, Commerce, or related field</li><li>Minimum five years of progressive experience in a Financial Controller, Finance Manager, or senior finance role</li><li>Strong expertise in financial reporting, budgeting, forecasting, and management accounting</li><li>Comprehensive knowledge of Iraqi taxation laws, financial reporting standards, and statutory compliance requirements</li><li>Excellent analytical, communication, and stakeholder management abilities</li><li>Proven track record of leading finance teams and influencing operational decision-making</li><li>Strong organizational and time management skills with the ability to manage multiple priorities efficiently</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Familiarity with international financial reporting standards (IFRS) and cross-border financial management</li><li>Experience with hotel financial systems, Opera PMS, or similar hospitality management platforms</li><li>Knowledge of currency management and foreign exchange operations</li><li>Background in risk management and internal audit functions</li><li>Experience implementing financial process improvements and system customization</li><li>Demonstrated ability to work effectively in multicultural and dynamic organizational settings</li></ul> </div>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking an experienced and visionary Executive Housekeeper to lead our housekeeping operations in Baghdad, Iraq. In this pivotal role, you will oversee all aspects of our housekeeping department, ensuring exceptional cleanliness, presentation, and guest satisfaction across all facilities. As an assertive and organized leader, you will manage a dedicated team while maintaining the highest standards of operational excellence and compliance. This position offers the opportunity to make a meaningful impact through innovative approaches to facility management and a commitment to supporting your team's professional growth.</p><br><ul><li>Oversee and manage the daily operations of the housekeeping department, ensuring seamless coordination and efficient workflow</li><li>Supervise, train, schedule, and evaluate housekeeping staff with a supportive and inclusive approach that fosters professional development</li><li>Establish and implement comprehensive cleaning procedures, quality control measures, and performance standards that exceed industry expectations</li><li>Conduct regular inspections of guest rooms, public areas, and facilities to ensure they consistently meet cleanliness and presentation standards</li><li>Manage departmental budgets, control expenses, and optimize resource allocation to achieve organizational goals</li><li>Monitor and maintain accurate inventory of linens, cleaning supplies, guest amenities, and equipment</li><li>Collaborate effectively with Front Office, Maintenance, Laundry, and other departments to ensure integrated and efficient operations</li><li>Address guest complaints and special requests with empathy and professionalism, resolving issues promptly and transparently</li><li>Ensure full compliance with local health, safety, sanitation, and environmental regulations specific to Baghdad operations</li><li>Maintain detailed records of staff attendance, inventory levels, room inspections, maintenance requests, and departmental metrics</li><li>Analyze performance data and prepare comprehensive departmental reports to support decision-making and continuous improvement</li><li>Demonstrate flexibility and resilience in adapting to operational challenges while maintaining service quality and team morale</li></ul><br>Qualifications<br><br><ul><li>Minimum 7–10 years of progressive housekeeping experience with demonstrated supervisory and managerial responsibilities</li><li>Strong expertise in housekeeping operations, advanced cleaning techniques, and industry best practices</li><li>Proven ability to manage budgets, control expenses, and optimize departmental resources effectively</li><li>Proficiency with property management systems (PMS) and housekeeping management software</li><li>Comprehensive knowledge of health, safety, sanitation, and environmental compliance standards</li><li>Excellent leadership and team motivation skills with the ability to inspire and develop staff</li><li>Strong written and verbal communication skills in English; knowledge of Arabic is advantageous</li><li>Analytical mindset with the ability to interpret performance metrics and implement data-driven improvements</li><li>Problem-solving abilities and decisive decision-making skills in fast-paced environments</li><li>Detail-oriented approach with exceptional organizational and time management capabilities</li><li>Ability to work flexibly and adapt to changing priorities while maintaining service excellence</li><li>Customer-focused mindset with a commitment to guest satisfaction and service quality</li></ul> </div>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking an experienced and visionary Executive Housekeeper to lead our housekeeping operations in Baghdad, Iraq. In this pivotal role, you will oversee all aspects of our housekeeping department, ensuring exceptional cleanliness, presentation, and guest satisfaction across all facilities. As an assertive and organized leader, you will manage a dedicated team while maintaining the highest standards of operational excellence and compliance. This position offers the opportunity to make a meaningful impact through innovative approaches to facility management and a commitment to supporting your team's professional growth.</p><br><ul><li>Oversee and manage the daily operations of the housekeeping department, ensuring seamless coordination and efficient workflow</li><li>Supervise, train, schedule, and evaluate housekeeping staff with a supportive and inclusive approach that fosters professional development</li><li>Establish and implement comprehensive cleaning procedures, quality control measures, and performance standards that exceed industry expectations</li><li>Conduct regular inspections of guest rooms, public areas, and facilities to ensure they consistently meet cleanliness and presentation standards</li><li>Manage departmental budgets, control expenses, and optimize resource allocation to achieve organizational goals</li><li>Monitor and maintain accurate inventory of linens, cleaning supplies, guest amenities, and equipment</li><li>Collaborate effectively with Front Office, Maintenance, Laundry, and other departments to ensure integrated and efficient operations</li><li>Address guest complaints and special requests with empathy and professionalism, resolving issues promptly and transparently</li><li>Ensure full compliance with local health, safety, sanitation, and environmental regulations specific to Baghdad operations</li><li>Maintain detailed records of staff attendance, inventory levels, room inspections, maintenance requests, and departmental metrics</li><li>Analyze performance data and prepare comprehensive departmental reports to support decision-making and continuous improvement</li><li>Demonstrate flexibility and resilience in adapting to operational challenges while maintaining service quality and team morale</li></ul><br>Qualifications<br><br><ul><li>Minimum 7–10 years of progressive housekeeping experience with demonstrated supervisory and managerial responsibilities</li><li>Strong expertise in housekeeping operations, advanced cleaning techniques, and industry best practices</li><li>Proven ability to manage budgets, control expenses, and optimize departmental resources effectively</li><li>Proficiency with property management systems (PMS) and housekeeping management software</li><li>Comprehensive knowledge of health, safety, sanitation, and environmental compliance standards</li><li>Excellent leadership and team motivation skills with the ability to inspire and develop staff</li><li>Strong written and verbal communication skills in English; knowledge of Arabic is advantageous</li><li>Analytical mindset with the ability to interpret performance metrics and implement data-driven improvements</li><li>Problem-solving abilities and decisive decision-making skills in fast-paced environments</li><li>Detail-oriented approach with exceptional organizational and time management capabilities</li><li>Ability to work flexibly and adapt to changing priorities while maintaining service excellence</li><li>Customer-focused mindset with a commitment to guest satisfaction and service quality</li></ul> </div>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.</p><br><br>Job Description<br><br><p>We are seeking a skilled and detail-oriented CDP Butchery professional to join our meat processing team in Baghdad, Iraq. In this role, you will be responsible for butchering, processing, and preparing high-quality meat products while maintaining the highest standards of food safety and hygiene. You will work efficiently in a fast-paced environment, utilizing specialized equipment and techniques to deliver consistent, quality results that meet our customers' specifications and expectations.</p><br><ul><li>Butcher and process meat products using industry-standard tools and techniques with precision and efficiency</li><li>Prepare meat cuts according to customer specifications and quality standards</li><li>Maintain strict food safety and hygiene protocols in compliance with local and international regulations</li><li>Operate and maintain butchery equipment, ensuring all tools are clean, sharp, and properly sanitized</li><li>Manage inventory by monitoring stock levels, rotating products using FIFO (First In, First Out) methods, and minimizing waste</li><li>Organize and maintain a clean, organized workspace that meets health and safety requirements</li><li>Perform quality control checks on all meat products before packaging and distribution</li><li>Follow proper handling and storage procedures for all meat products, particularly in cold storage environments</li><li>Collaborate with team members to meet daily production targets and deadlines</li><li>Report any equipment malfunctions or food safety concerns to management immediately</li></ul><br>Qualifications<br><br><ul><li>Proven experience in butchery, meat processing, or a related food production role</li><li>Strong knowledge of food safety regulations and best practices in meat handling</li><li>Proficiency with butchery tools, equipment, and machinery (saws, grinders, slicers, etc.)</li><li>Solid understanding of different meat grades, cuts, and processing techniques</li><li>Excellent attention to detail and commitment to quality standards</li><li>Physical stamina and dexterity to perform repetitive tasks in a cold environment</li><li>Strong time management and organizational skills</li><li>Ability to work efficiently in a team-oriented environment</li><li>Preferred: Food handling or food safety certification</li><li>Preferred: Experience with meat grading systems and classification standards</li><li>Preferred: Supervisory or mentoring experience in a butchery or food production setting</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity & Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br> </p><br> </div>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.</p><br><br>Job Description<br><br><p>We're looking for a professional and enthusiastic Hostess to join our hospitality team in Baghdad, Iraq. In this role, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere while managing front-of-house operations with excellence. As a Hostess, you will greet guests with genuine warmth, manage reservations efficiently, and coordinate seamlessly with our team to ensure every guest receives exceptional service and a memorable experience.</p><br><ul><li>Greet guests with genuine warmth and professionalism, creating a welcoming atmosphere that reflects our organization's commitment to hospitality excellence</li><li>Manage reservation systems and optimize table assignments to maximize seating efficiency while ensuring guest satisfaction</li><li>Handle phone inquiries, manage waitlists, and coordinate guest flow throughout service periods with attention to detail</li><li>Assist guests with inquiries and concerns using empathy and problem-solving skills, resolving issues promptly and professionally</li><li>Coordinate with management, servers, and kitchen staff to ensure seamless communication and operational efficiency</li><li>Maintain accurate records of reservations, special requests, and guest preferences to enhance personalized service</li><li>Monitor and uphold cleanliness and organization standards at the host stand and entrance areas</li><li>Assist with special events, private dining arrangements, and group reservations as needed</li><li>Support team members in a collaborative manner, contributing to a positive and inclusive work environment</li></ul><br>Qualifications<br><br><ul><li>Exceptional communication and interpersonal skills with a customer-focused mindset</li><li>Strong organizational and multitasking abilities in a fast-paced environment</li><li>Excellent problem-solving and conflict resolution skills</li><li>Professional demeanor with a friendly and empathetic approach to guest interactions</li><li>High school diploma or equivalent</li><li>Fluency in English; Arabic language proficiency is highly desirable for the Baghdad location</li><li>Knowledge of hospitality industry standards and best practices</li><li>Ability to work flexible hours, including evenings, weekends, and holidays as required</li><li>Strong attention to detail and ability to customize guest experiences based on individual preferences</li><li>Demonstrated ability to remain resilient and organized under pressure</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity & Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br> </p><br> </div>
<p>Vacancy Announcement - Sales and Marketing Manager</p><p>| Baghdad, Iraq</p><p> </p><p><strong>Vacancy No.</strong></p><p>SEL-SM-002</p><p><strong>Issue Date</strong></p><p>10 Sep 2026</p><p><strong>Application Deadline</strong></p><p>20 Sep 2026</p><p><strong>Post Title</strong></p><p>Sales and Marketing Manager</p><p><strong>Reports To</strong></p><p>General Manger</p><p><strong>Type of Contract</strong></p><p>Fixed Contract</p><p><strong>Probation period</strong></p><p>Three months</p><p><strong>Salary</strong></p><p>2,500 USD Monthly</p><p><strong>Duration</strong></p><p>One year</p><p><strong>Location</strong></p><p>Baghdad, Iraq</p><p><strong>Nationality</strong></p><p>Iraqi National</p><p><strong>Background</strong></p><p>The Sales and Marketing Manager is responsible for developing and implementing strategies that increase room bookings, restaurant revenue, and demand for the hotel’s services. Working within a five-star hotel with more than 300 guest rooms and multiple restaurants, the manager will lead sales</p><p>activities, manage marketing campaigns, develop commercial partnerships, and strengthen the hotel’s market position.</p><p>Duties and Responsibilities</p><p>The Sales and Marketing Manger’s duties and responsibilities shall include, but are not limited to, the following:</p><p> </p><p>1. Sales Strategy and Business Development</p><p>· Prepare and implement the annual sales and marketing plan, aligned with the hotel’s revenue targets and business objectives.</p><p>· Identify new business opportunities across corporate, leisure, group, and long-stay customer segments.</p><p>· Develop relationships with companies, travel agencies, tour operators, embassies, government entities, and international organizations.</p><p>· Conduct sales calls, client meetings, hotel inspections, and presentations to generate bookings.</p><p>· Prepare proposals and negotiate corporate rates, group bookings, and commercial agreements within approved pricing and authority limits.</p><p>· Maintain an active sales pipeline and follow up on enquiries, proposals, contracts, and account renewals.</p><p> </p><p>2. Room Revenue and Distribution</p><p>· Work with the General Manager, reservations team, and revenue management function to improve occupancy, average daily rate, and revenue per available room.</p><p>· Review booking trends, competitor activity, and demand patterns to recommend pricing and promotional actions.</p><p>· Develop packages and targeted offers to support periods of lower demand.</p><p>· Coordinate the hotel’s presence on online travel agencies and booking platforms, ensuring accurate descriptions, images, and offers.</p><p>· Increase direct bookings and assess the profitability of sales channels, considering commissions and acquisition costs.</p><p> </p><p>3. Restaurant Marketing</p><p>· Develop promotional plans for the hotel’s restaurants in coordination with food and beverage management.</p><p>· Promote dining experiences, seasonal menus, special occasions, and group dining offers.</p><p>· Build relationships with corporate clients and local businesses to generate restaurant bookings.</p><p>· Measure promotions against restaurant revenue, customer response, and campaign costs.</p><p> </p><p>4. Marketing and Brand Management</p><p>· Manage the hotel’s website content, social media, digital advertising, email campaigns, and promotional materials.</p><p>· Ensure all communications reflect the hotel’s five-star positioning and present its facilities accurately.</p><p>· Coordinate photography, video production, advertising agencies, and other marketing suppliers.</p><p>· Manage public relations activities and relevant media partnerships.</p><p>· Monitor online feedback and coordinate responses with guest relations and hotel management.</p><p> </p><p>5. Client and Account Management</p><p>· Maintain an accurate customer database, including contacts, booking history, negotiated rates, and follow-up actions.</p><p>· Develop account plans for key clients and identify opportunities for repeat business.</p><p>· Coordinate confirmed bookings and client requirements with reservations, front office, and restaurant teams.</p><p>· Follow up after stays or services to assess satisfaction and retain clients.</p><p>· Coordinate with finance on agreed payment terms and outstanding balances for managed accounts.</p><p> </p><p>6. Team Leadership and Performance Reporting</p><p>· Lead the sales and marketing team, assign account responsibilities, and set measurable targets.</p><p>· Manage the approved departmental budget and monitor campaign expenditure.</p><p>· Track sales conversion, account production, direct bookings, campaign return, and progress against revenue targets.</p><p>· Submit regular reports covering results, forecasts, market developments, and corrective actions.</p><p>· Train team members in hotel products, sales techniques, account management, and professional client communication.</p><p> </p><p> </p><p><strong>Core Values and Competencies</strong></p><p> </p><p><strong>Professionalism</strong></p><p>Demonstrates professional competence and extensive knowledge of hotel operations. Maintains high standards of conduct, service, accountability, and confidentiality. Remains calm and professional when managing operational challenges.</p><p><strong>Leadership</strong></p><p>Provides clear direction to hotel managers and employees. Makes timely decisions and ensures that responsibilities are properly assigned and monitored.</p><p><strong>Teamwork</strong></p><p>Works collaboratively with departmental managers and employees to achieve the hotel’s operational and service objectives. Promotes cooperation and effective communication across all departments.</p><p><strong>Planning and Organizing</strong></p><p>Establishes clear operational priorities and ensures that the hotel’s activities and resources are properly organized. Monitors plans and adjusts operational priorities when required.</p><p><strong>Communication</strong></p><p>Communicates clearly and professionally with hotel ownership, managers, employees, guests, and other relevant parties.</p><p><strong>Guest Orientation</strong></p><p>Maintains a strong focus on guest satisfaction and ensures that all hotel departments provide services consistent with five-star standards.</p><p><strong>Qualifications and Experience</strong></p><p>· Bachelor degree in Marketing, Media or relevant fields</p><p>· A minimum of five years of relevant experience.</p><p>· Relevant experience with hospitality is Desirable.</p><p>· Femail candidate are strongly recommended to Apply.</p><p> </p><p><strong>Language Requirements</strong></p><p>· <strong>Kurdish: </strong>Desirable but not mandatory.</p><p>· <strong>Arabic: </strong>professional spoken and written proficiency is required.</p><p>· <strong>English: </strong>professional spoken and written proficiency is required.</p><p>· Candidates must be able to conduct meetings, communicate with guests and employees, and prepare or review business correspondence in Arabic and English.</p><p> </p><p>· After deadline no application will be accepted.</p><p><strong>Notes:</strong></p><p>· Only shortlisted candidates will be contacted Only.</p><p>· Applications received after the deadline may not be considered.</p><p>· The selection process will be conducted on a competitive basis.</p><p>· Providing incorrect or misleading information may result in the application being rejected.</p><p> </p><p><strong>Sellink gives paramount consideration in ensuring the highest standards of efficiency, competence and integrity in its recruitment process of personnel. To ensure fairness and transparency, selection of candidate will be made on a competitive basis through a selection panel</strong>.</p><p><strong>Sellink does not charge a fee at any stage of the recruitment process (application, interview meeting,</strong></p><p><strong>processing, training or any other fees).</strong></p><p> </p>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.</p><br><br>Job Description<br><br><p>Are you passionate about culinary excellence and ready to launch your career in a dynamic kitchen environment? We're looking for a detail-oriented and enthusiastic Commis I to join our culinary team in Baghdad, Iraq. As a Commis I, you'll work alongside experienced chefs in a collaborative setting, developing your technical skills while contributing to the preparation of exceptional dishes that delight our guests. This is an excellent opportunity to grow your culinary expertise within a professional kitchen and establish a strong foundation for your career progression.</p><br><ul><li>Prepare and cook food items according to established recipes and property standards, ensuring consistency across all menu offerings</li><li>Assist in the preparation of ingredients, including washing, peeling, chopping, and portioning with precision and efficiency</li><li>Maintain a clean and organized workstation, adhering to all food safety and hygiene protocols at all times</li><li>Collaborate effectively with kitchen team members to support smooth operations during service periods</li><li>Actively communicate with colleagues and respond to feedback to continuously improve food quality and presentation</li><li>Support the kitchen team in executing both à la carte and buffet service with attention to detail</li><li>Contribute ideas and suggestions to enhance menu offerings and kitchen processes</li><li>Demonstrate flexibility in handling multiple tasks and adapting to the fast-paced kitchen environment</li><li>Assist in inventory management and proper storage of food items</li><li>Support guest satisfaction by ensuring all dishes meet quality standards before service</li></ul><br>Qualifications<br><br><ul><li>Minimum 2 years of experience in a similar Commis role within a 5-star hotel or resort environment</li><li>Culinary education background or formal training in food preparation</li><li>Strong knowledge of food safety, hygiene standards, and proper food handling techniques</li><li>Proficiency in basic knife skills and food preparation methods</li><li>Ability to work efficiently under pressure in a fast-paced kitchen environment</li><li>Excellent teamwork and collaborative skills with the ability to work cohesively with diverse team members</li><li>Strong attention to detail with a commitment to consistency and quality in food preparation</li><li>Effective communication skills and openness to receiving constructive feedback</li><li>Physical stamina and ability to stand for extended periods in a kitchen setting</li><li>Demonstrated willingness to learn, adapt, and develop culinary skills</li><li>Time management and organizational abilities</li><li>Flexibility to work varying shifts, including evenings, weekends, and holidays as required</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity & Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br> </p><br> </div>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking an experienced and visionary Director of People & Culture to join our Hotel in Baghdad, Iraq. In this pivotal leadership role, you will be responsible for developing and executing comprehensive human resources strategies that foster a positive, inclusive, and high-performing organizational culture. You will partner with executive leadership to align people initiatives with business objectives while championing employee engagement, talent development, and organizational excellence.</p><br><ul><li>Develop, implement, and oversee comprehensive HR policies, procedures, and standards aligned with local Iraqi labor laws, industry best practices, and organizational values</li><li>Lead talent acquisition and recruitment initiatives, including interviewing, assessing, and evaluating prospective employees at all organizational levels</li><li>Design and implement competitive compensation and benefits programs that attract and retain top talent while ensuring market competitiveness</li><li>Oversee payroll administration, benefits management, legal compliance, and employment law adherence across the organization</li><li>Conduct performance management reviews and provide coaching to address performance issues with professionalism and empathy</li><li>Develop and execute training and development programs that build employee capabilities and support career progression</li><li>Create and maintain succession plans for middle and senior management positions in collaboration with department heads and executive leadership</li><li>Foster a positive, inclusive workplace culture through employee engagement initiatives, recognition programs, and social and recreational activities</li><li>Manage employee relations, including grievance resolution, disciplinary procedures, and labor organization communications with transparency and fairness</li><li>Ensure compliance with local health, safety, and occupational regulations specific to Baghdad and Iraq</li><li>Prepare and manage departmental budgets, forecasts, and monthly reporting on talent and culture metrics</li><li>Participate in management meetings to review progress toward business plan goals and contribute to strategic planning</li><li>Act as an internal consultant, providing guidance on HR matters and supporting managers in resolving workplace challenges</li><li>Maintain strict confidentiality regarding sensitive HR matters and employee information</li><li>Lead the HR team through recruitment, selection, performance management, and continuous professional development</li></ul><br>Qualifications<br><br><ul><li>Minimum 5 years of management experience in Human Resources or related organizational development roles</li><li>Proven expertise in HR administration, compensation and benefits, employee relations, and performance management</li><li>Strong knowledge of Iraqi labor laws, occupational safety and health legislation, and local employment practices</li><li>Excellent communication, listening, and negotiation skills with the ability to influence at all organizational levels</li><li>Demonstrated ability to create and maintain a positive, inclusive working environment</li><li>Strong analytical and data-driven mindset with ability to interpret HR metrics and trends</li><li>Exceptional time management and organizational skills with ability to manage multiple priorities</li><li>Ability to work autonomously while collaborating effectively with cross-functional teams</li><li>Self-driven, resilient, and adaptable to changing business needs</li><li>Professional demeanor with strong interpersonal skills and cultural sensitivity</li><li>Ability to maintain complete professionalism and confidentiality in all HR matters</li><li>Flexibility to work beyond standard business hours when required</li></ul><p>**Domain Expertise:**</p><br><ul><li>Strategic HR planning and organizational development</li><li>Talent acquisition and recruitment</li><li>Compensation and benefits administration</li><li>Performance management and employee development</li><li>Succession planning and leadership development</li><li>Employee engagement and culture building</li><li>Change management</li><li>Diversity, equity, and inclusion (DEI) initiatives</li><li>Budget management and financial acumen</li><li>Stakeholder management at executive level</li><li>Grievance and disciplinary management</li></ul> </div>
<p><h4>Job description</h4>
<p>We are seeking an experienced and professional restaurant captain to lead our dining room operations at our establishment in Baghdad, Iraq. The restaurant captain will be the cornerstone of our front-of-house team, responsible for delivering exceptional guest experiences while maintaining the highest standards of service excellence. This leadership position requires a decisive professional who can manage staff effectively, coordinate seamlessly with kitchen operations, and ensure every guest leaves with a memorable dining experience.</p>
<p><strong>Responsibilities:</strong><br>
<li>Lead, supervise, and mentor dining room staff to ensure consistent execution of service standards and procedures</li>
<li>Greet guests warmly, manage seating arrangements, and coordinate table assignments to optimize flow and guest satisfaction</li>
<li>Oversee all aspects of table service, including order accuracy, timing, and presentation</li>
<li>Resolve guest concerns and complaints professionally and promptly, taking decisive action to ensure satisfaction</li>
<li>Coordinate communication between front-of-house and kitchen staff to maintain service efficiency and quality</li>
<li>Conduct staff training sessions on service protocols, menu knowledge, and customer interaction techniques</li>
<li>Monitor compliance with health, safety, and sanitation regulations throughout the dining area</li>
<li>Manage reservations and special requests, communicating effectively with guests and team members</li>
<li>Maintain detailed knowledge of menu items, ingredients, and wine or beverage pairings to assist guests</li>
<li>Perform opening and closing duties, including station setup and inventory checks</li>
<li>Provide performance feedback to team members and contribute to staff development initiatives</li>
</p>
<p><strong>Qualifications:</strong><br>
<li>Minimum 3 years of progressive experience in restaurant service management or fine dining establishments</li>
<li>Proven leadership and team management skills with the ability to motivate and develop staff</li>
<li>Exceptional customer service skills with a strong focus on guest satisfaction and experience</li>
<li>Excellent communication and interpersonal skills in English; multilingual abilities are preferred</li>
<li>Comprehensive knowledge of fine dining service standards, protocols, and etiquette</li>
<li>Strong problem-solving abilities and sound judgment in high-pressure situations</li>
<li>Demonstrated time management skills and ability to prioritize multiple tasks simultaneously</li>
<li>Knowledge of food safety, health codes, and sanitation regulations</li>
<li>Professional demeanor with strong attention to detail and organizational skills</li>
<li>Ability to work flexible hours, including evenings, weekends, and holidays as required</li>
<li>Experience in training and mentoring hospitality staff is preferred</li>
<li>Familiarity with wine service and beverage knowledge is advantageous</li>
</p>
<p><strong>Additional information</strong><br>
Our commitment to diversity & inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<p>Our client is a prominent, large-scale multi-industry conglomerate with extensive operations spanning Real Estate Development, Hotel & Hospitality Assets, Food Manufacturing, and F&B/Restaurant chains. Expanding aggressively across key regional hubs, the group is seeking a highly analytical, hands-on, and strategic Chief Investment Officer (CIO) to oversee its investment portfolio, lead in-house feasibility and financial modeling, direct deal structuring, and drive cross-sector capital allocation while reporting directly to the Group CEO. (Note: Primary location is Baghdad, Iraq (75% of the time) with periodic travel to Qatar (25%); residency provided).</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>Hands-On Feasibility & Financial Modeling: Personally lead the in-house creation of complex financial models, DCF valuations, feasibility studies, and project projections across Real Estate, Hospitality, FMCG, and F&B without heavy reliance on third-party consultancies.</p><p>Portfolio & Investment Strategy: Partner with the Group CEO and Board on overarching capital allocation; evaluate cross-sector growth opportunities in Iraq, Qatar, and the broader Middle East; draft strategic investment memos for board presentation.</p><p>Deal Execution & Structuring: Oversee end-to-end deal structuring, debt/equity financing, corporate negotiations, and joint venture closures for new projects and site acquisitions.</p><p>Asset & Operational Monitoring: Track ROI, IRR, and operational KPIs for existing real estate developments, hotel properties, factories, and restaurant chains against initial feasibility benchmarks; drive asset optimization and exit strategies.</p><p>Team Leadership: Build, mentor, and direct an internal team of investment and financial analysts toward technical excellence.</p><p><strong>Desired Candidate Profile</strong></p><p>Key Qualifications</p><p>Experience: 15 to 20+ years of senior investment leadership within large-scale organizations or conglomerates, with direct experience across Real Estate, Hospitality, and FMCG/F&B sectors.</p><p>Education & Credentials: Bachelor s degree in Finance, Economics, or Business Administration; CFA Charterholder status and/or an MBA in Finance is strongly preferred.</p><p>Technical Mastery: Superior hands-on financial modeling, valuation, deal structuring, and cross-sector M&A expertise.</p><p>Languages: Native-level Arabic is strictly required; fluent corporate English required.</p><p>Location & Mobility: Based primarily in Baghdad, Iraq (~75%) with travel to Qatar (~25%) (Middle East candidates preferred; Iraq market experience is a major plus).</p><p>Work Logistics: 5 to 6 working days per week; joining timeline as per executive notice period/agreement.</p>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p><strong>Housekeeping attendant</strong></p>
<p>You are at the heart of the hotel! As a housekeeping attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.</p>
<h4>What’s in it for you:</h4>
<ul>
<li>Employee benefit card offering discounted rates in Accor worldwide</li>
<li>Learning programs through our academies</li>
<li>Opportunity to develop your talent and grow within your property and across the world</li>
<li>Ability to make a difference through our corporate social responsibility activities, like Planet 21</li>
</ul>
<h4>What you will be doing:</h4>
<ul>
<li>Clean all assigned guestrooms to standard</li>
<li>Take initiative to add a personalized experience for the guest</li>
<li>Take ownership of guests’ privacy and belongings, while ensuring exceptional service</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Your experience and skills include:</strong></p>
<ul>
<li>Warm and caring personality; previous housekeeping experience is an asset</li>
<li>Ability to anticipate and focus attention on guest needs, being professional and welcoming</li>
<li>Excellent organizational skills and time management</li>
</ul>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong> You will be part of a dedicated and supportive team committed to delivering outstanding guest experiences in a welcoming and dynamic hotel environment.</p>
<h4>Our commitment to diversity & inclusion</h4>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Housekeeping Attendant<br>You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.<br>What’s in it for you:<br>In 3-4 bullet points, showcase the benefits and perks of working at the property<br>Employee benefit card offering discounted rates in Accor worldwide<br>Learning programs through our Academies<br>Opportunity to develop your talent and grow within your property and across the world!<br>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br>What you will be doing:<br>Clean all assigned guestrooms to standard<br>Take initiative to add a personalized experience for the guest<br>Take ownership of guests’ privacy and belongings, while ensuring exceptional service</p><br><br>Qualifications<br><br><p>Your experience and skills include:<br>Warm and caring personality; previous housekeeping experience is an asset<br>Ability to anticipate and focus attention on guest needs, being professional and welcoming<br>Excellent organizational skills and time management</p><br><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
<p>In this role, you ll work with department managers and supervisors to deliver the program s preventative medicine plan. Your responsibilities will span food service, water purification, potable water, and ice plant operations, combining inspections and records review with disease prevention and environmental health activities.</p><h3>Position Title: Preventative Medicine Specialist or Technician</h3><p>Assignment Location: Onsite in Balad, Iraq; relocation required.</p><p>Work Environment: Work is normally performed in a deployed work environment.</p><h3>Key Responsibilities</h3><ul><li>Provide food and water safety support and subject matter expertise for the dining facility, retail concession restaurants and stores, reverse osmosis water purification unit, potable water operations, and ice plant operations.</li><li>Evaluate sanitation practices and preventative hygiene measures for dining facility customers and workers.</li><li>Inspect storage areas and food packaging, and inspect or review food and water deliveries.</li><li>Review water test results and collaborate on activities to prevent foodborne and waterborne illnesses. The prime contractor is responsible for testing water samples.</li><li>Work with the prime contractor, as needed, on disease surveillance, vector control, waste management, environmental health concerns, and infectious disease outbreak identification and mitigation.</li><li>Support preventative medicine inspection schedules and review department records supporting program-referenced medical technical bulletin requirements and the prevention of foodborne and waterborne illnesses.</li><li>Complete required organizational and client-specified compliance education associated with Joint Commission Healthcare Staffing Services certification or other regulatory bodies.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Two years of experience in preventative medicine, including food and water safety practices.</p><p>Education or training equivalent to Preventative Specialist, Military Occupational Specialty (MOS) 68S, or an international equivalent.</p><p>Fluency in both spoken and written English.</p><h3>Assignment and Physical Requirements</h3><ul><li>Obtain medical clearance and maintain current immunizations.</li><li>Possess a valid passport from your country of record before relocation and maintain a current passport throughout your stay in Balad.</li><li>Be able to sit and stand for prolonged periods.</li><li>Work may also require bending, stooping, and lifting up to 15 pounds.</li></ul>
<p>What you will be doing: Answer inquiries of room rates, outlets and room locations. To be totally familiar with all aspects of the reservation systems Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation Post advance deposits and keep accurate records of deposits Process rooming lists and group blocks and indicate special requests and billing procedures File and process reservations correspondence, make certain all files are current and in order. Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department. Abide by the hotels policies and procedures Be familiar with changes in the rates and group enquiries To be aware of inventory management and keep a constant check on the room types available throughout the day To have an understanding of departmental goals and projections for average rate and occupancy Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events). Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred. Minimum 1 2 years of experience in hotel reservations, front office, or a similar hospitality role. Good knowledge of hotel reservation procedures, room types, rates, packages, and availability. Proficiency in hotel reservation systems and Microsoft Office applications. Strong communication and interpersonal skills, with a professional and courteous manner. Good command of written and spoken English; additional languages are an advantage. Strong attention to detail and accuracy when handling reservations and guest information. Ability to handle guest inquiries, requests, modifications, and cancellations efficiently. Strong organizational and time-management skills, with the ability to prioritize multiple tasks. Ability to work under pressure and maintain a high level of customer service. Good problem-solving skills and the ability to resolve guest concerns professionally. Flexible to work shifts, weekends, and public holidays as required.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>About the opportunity<br><p><strong>Role Summary</strong><br>
<br>
Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps<br>
<br>
<strong>What's On Your Plate?</strong><br> </p><br><br><ul><li>Monitor and improve Rider Performance and Compliance</li><li>Lead Rider Recruitment for the allocated zones</li><li>Lead a Team of Rider Coordinators and/or Rider Captains</li><li>Manage rider roster with proper allocation of shifts/breaks/off-days etc</li><li>Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor</li><li>Inventory management and usage compliance of Rider equipments</li><li>Groom rider quality (behaviour, appearance, professionalism, presentational etc)</li><li>Setting up a performance improvement plan to improve performance of low performing riders</li><li>Reduce rider complaints originating from customers</li><li>Monitor riders performance on individual level and responsible for coaching/warning riders</li><li>Audits fleet appearance & rider behaviour via on ground visits</li></ul><br>What you need to be successful<br><ul><li>Bachelor's Degree</li><li>2-3 years of experience in food/grocery tech industry is highly preferred</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</li><li>Strong communication skills, both written and verbal. English and Arabic is a must.</li><li>Influencer and a negotiation with good public speaking and presentation skills</li><li>People management skills: Experience of managing bigger group of people</li></ul><br>Who we are<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.<br>
<br>
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.<br>
<br>
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.</p><br><br>
<br><br> </div>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>We are seeking an experienced and detail-oriented Housekeeping Supervisor to join our team in Baghdad, Iraq. In this role, you will oversee all housekeeping operations, manage a dedicated team of staff members, and ensure the highest standards of cleanliness and organization across all facilities. The successful candidate will demonstrate strong leadership capabilities, operational efficiency, and a commitment to maintaining exceptional service quality.</p>
<ul>
<li>Supervise, schedule, and coordinate housekeeping staff to ensure optimal coverage and productivity</li>
<li>Establish and enforce housekeeping standards, procedures, and quality control measures</li>
<li>Conduct regular inspections of facilities to verify compliance with cleanliness and safety standards</li>
<li>Manage inventory of cleaning supplies and equipment; prepare and monitor departmental budgets</li>
<li>Train, mentor, and evaluate housekeeping staff; conduct performance reviews and address performance issues</li>
<li>Respond promptly to maintenance requests and coordinate with other departments to resolve facility issues</li>
<li>Ensure compliance with health, safety, and environmental regulations</li>
<li>Prepare detailed reports on departmental operations, staffing, and budget utilization</li>
<li>Foster a positive work environment and support staff development and career growth</li>
<li>Communicate effectively with management and other departments to address operational needs</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Minimum 3-5 years of experience in housekeeping operations or facility management</li>
<li>Proven supervisory or team leadership experience</li>
<li>Strong knowledge of housekeeping standards, cleaning protocols, and best practices</li>
<li>Excellent organizational and time management skills</li>
<li>Proficiency in scheduling software and basic computer applications</li>
<li>Demonstrated ability to manage budgets and control costs</li>
<li>Strong communication and interpersonal skills</li>
<li>Problem-solving abilities and attention to detail</li>
<li>Ability to work flexible hours, including weekends and holidays as needed</li>
<li>Knowledge of health, safety, and environmental compliance standards</li>
<li>Preferred: Experience with staff training and development programs</li>
<li>Preferred: Familiarity with facility management systems and reporting tools</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.</p>
<p>This Position is Based in Slemani Rotana.<br><br>As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:<br><br>• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel<br>• Greet and seat customers and serve them in a professional, discreet and personalized way<br>• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests<br>• Consistently monitor quality of food & beverage being served<br>• Practice good customer relations and attend to customer complaints / queries satisfactorily<br>• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment<br>• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)<br>• Ensure minimum wastage, breakage and spoilage<br>• Actively use up selling techniques to exceed guest expectations and increase revenue</p> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.<br><br>As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:<br><br>• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation<br>• Conduct regular training sessions with the assigned team in line with the departmental SOP’s <br>• Monitor duty schedules for the respective team<br>• Ensure the proper appearance and grooming of assigned employees<br>• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours<br>• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available<br>• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being<br>• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel<br>• Contribute to meet and maximize the monthly revenue budget for the respective outlet</p> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Assist the Reservations Manager in managing the daily operations of the Reservations Department.</li><li>Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.</li><li>Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.</li><li>Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.</li><li>Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.</li><li>Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.</li><li>Monitor overbooking levels and coordinate appropriate actions with the Reservations Manager and Front Office.</li><li>Ensure reservations are processed according to hotel policies, standards, and procedures.</li><li>Assist in managing VIP, repeat, group, and special-request reservations.</li><li>Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.</li><li>Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.</li><li>Support the training, coaching, and development of Reservations Agents.</li><li>Monitor team performance and ensure departmental standards are consistently maintained.</li><li>Assist with forecasting occupancy and identifying opportunities to increase room revenue.</li><li>Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.</li><li>Ensure all reservation records and guest information are handled accurately and confidentially.</li><li>Prepare and review departmental reports and provide relevant information to management.</li><li>Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.</li><li>Perform other duties and responsibilities as assigned by the Reservations Manager or management.</li></ul><br>Qualifications<br><br><ul><li>Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.</li><li>Minimum <strong>2–3 years of experience in hotel reservations or front office operations</strong>, preferably with supervisory experience.</li><li>Previous experience in a 4- or 5-star hotel is preferred.</li><li>Good knowledge of hotel reservation systems and PMS.</li><li>Knowledge of <strong>Opera PMS</strong> or similar hotel systems is an advantage.</li><li>Good understanding of room types, rates, availability, packages, and reservation procedures.</li><li>Strong English communication skills; additional languages are an advantage.</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br>
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>Assist the Reservations Manager in managing the daily operations of the Reservations Department.<br>
Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.<br>
Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.<br>
Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.<br>
Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.<br>
Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.<br>
Monitor overbooking levels and coordinate appropriate actions with the Reservations Manager and Front Office.<br>
Ensure reservations are processed according to hotel policies, standards, and procedures.<br>
Assist in managing VIP, repeat, group, and special-request reservations.<br>
Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.<br>
Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.<br>
Support the training, coaching, and development of Reservations Agents.<br>
Monitor team performance and ensure departmental standards are consistently maintained.<br>
Assist with forecasting occupancy and identifying opportunities to increase room revenue.<br>
Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.<br>
Ensure all reservation records and guest information are handled accurately and confidentially.<br>
Prepare and review departmental reports and provide relevant information to management.<br>
Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.<br>
Perform other duties and responsibilities as assigned by the Reservations Manager or management.</p>
<h4>Qualifications</h4>
<ul>
<li>Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.</li>
<li>Minimum 2–3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.</li>
<li>Previous experience in a 4- or 5-star hotel is preferred.</li>
<li>Good knowledge of hotel reservation systems and PMS.</li>
<li>Knowledge of Opera PMS or similar hotel systems is an advantage.</li>
<li>Good understanding of room types, rates, availability, packages, and reservation procedures.</li>
<li>Strong English communication skills; additional languages are an advantage.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong><br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>