office manager Jobs

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are seeking an enthusiastic and detail-oriented Front Office Manager to lead our front office operations in Baghdad, Iraq. As the Front Office Manager, you will be the cornerstone of our guest experience, managing day-to-day operations while fostering a collaborative and supportive environment for your team. This is an exciting opportunity to make a meaningful impact by delivering exceptional service and driving operational excellence across all front office functions.</p> <ul> <li>Lead, recruit, train, and develop a high-performing front office team, fostering a culture of continuous improvement and professional growth</li> <li>Generate and manage team rosters in alignment with hotel budgets, forecasts, and occupancy projections</li> <li>Manage rooms inventory strategically to maximize hotel occupancy and identify upselling opportunities for accommodations and ancillary services</li> <li>Handle guest feedback professionally and promptly through direct interactions and online channels, demonstrating empathy and commitment to resolution</li> <li>Oversee front office operations including check-ins, check-outs, reservations, and guest inquiries with efficiency and accuracy</li> <li>Analyze operational metrics and performance data to identify trends, optimize processes, and drive revenue growth</li> <li>Manage front office budgets, control costs, and ensure financial accountability while maintaining service quality</li> <li>Implement and maintain front office systems and procedures that enhance guest satisfaction and operational efficiency</li> <li>Collaborate with other departments to ensure seamless coordination and exceptional guest experiences</li> <li>Address guest concerns and complaints with transparency and decisiveness, turning challenges into opportunities for loyalty</li> <li>Schedule staff flexibly to ensure adequate coverage while respecting team members' needs and maintaining work-life balance</li> </ul> <h4>Qualifications</h4> <ul> <li>Proven track record of delivering exceptional guest satisfaction and managing diverse guest interactions</li> <li>Demonstrated ability to manage rooms inventory effectively and maximize hotel profitability</li> <li>Strong people management and team development skills with a commitment to supporting staff growth</li> <li>Excellent communication and interpersonal skills with the ability to build rapport with guests and team members</li> <li>Proficiency in front office management systems and hotel software platforms</li> <li>Strong organizational and time management skills with the ability to prioritize multiple tasks</li> <li>Problem-solving abilities and sound judgment in handling complex situations</li> <li>Budget management and financial acumen with experience in cost control</li> <li>Leadership qualities with the ability to motivate and inspire teams</li> <li>Flexibility to work shift-based schedules, including evenings, weekends, and holidays as required</li> <li>Analytical mindset with the ability to interpret data and make informed decisions</li> <li>Customer-focused approach with a genuine passion for hospitality</li> <li>Ability to work independently and collaboratively within a team environment</li> </ul></p><p></p>

<p>The Administrative Associate provides in-office administrative and operational support to the Operations and Administration Manager to ensure organized, efficient, and professional day-to-day office functioning. The role supports internal administrative systems, documentation, office operations, facilities coordination, program and event logistics, and routine client and communications needs.</p><p>RESPONSIBILITIES</p><p>Administrative &amp; Operational Support (Approx. 40%)</p><ul><li>Provide direct, in-office administrative support to the Operations and Administration Manager</li><li>Maintain organized physical and digital filing systems in accordance with office procedures</li><li>Support document preparation, data entry, and internal recordkeeping</li><li>Track receipts and invoices and support payment documentation and filing</li><li>Assist with procurement coordination and vendor documentation</li><li>Maintain administrative trackers and ensure timely updates</li><li>Coordinate meetings and appointments, maintain office calendars as assigned, and support scheduling and related administrative follow-up</li></ul><p>Office Management &amp; Facility Support (Approx. 20%)</p><ul><li>Maintain office supply inventory and coordinate restocking</li><li>Support day-to-day office organization and upkeep to maintain a clean, orderly, and professional workspace</li><li>Coordinate with maintenance and service providers as needed</li></ul><p>Program &amp; Event Logistics Support (Approx. 30%)</p><ul><li>Provide in-office logistical support for trainings, exams, meetings, and events as assigned</li><li>Assist with basic travel coordination and preparation of materials</li></ul><p>Front Office &amp; Communications Support (Approx. 10%)</p><ul><li>Serve as the initial point of contact during assigned office hours</li><li>Respond to general inquiries in person, by phone, and by email, and direct them appropriately</li><li>Support the management of social media content, including posting and boosting; monitor incoming messages; respond to routine inquiries; and escalate matters as needed</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree or diploma in business administration, office management, operations, or a related field; relevant work experience may be considered in lieu of degree requirements</li><li>Minimum of 3 years of administrative, office support, operations support, or customer service experience in a professional office environment</li><li>Strong organizational skills with the ability to maintain accurate physical and digital records, filing systems, trackers, receipts, invoices, and administrative documentation</li><li>Good written and verbal communication skills in English, Kurdish, and Arabic, with the ability to respond professionally to inquiries in person, by phone, and by email</li><li>Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams, with accurate data entry and document preparation skills</li><li>Ability to manage routine administrative tasks, office supply tracking, basic procurement coordination, and vendor documentation with attention to detail and confidentiality</li><li>Professional, reliable, service-oriented, and able to work on-site during assigned office hours while managing multiple priorities and following established procedures</li><li>Experience coordinating meetings, trainings, exams, events, travel arrangements, materials preparation, or other program logistics</li><li>Working knowledge of basic finance or administrative processes, including invoice tracking, payment documentation, petty cash support, or procurement follow-up</li><li>Experience managing or monitoring social media content, responding to platform inquiries, or supporting organizational communications</li></ul>

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>We are seeking a detail-oriented and decisive Duty Manager to join our operations team in Baghdad, Iraq. As a Duty Manager, you will serve as a key operational leader responsible for overseeing daily front office operations and ensuring seamless service delivery. This role requires a professional who is organized, resilient, and committed to maintaining the highest standards of customer service while managing a dynamic team environment. You will be the go-to person during your shift, making critical decisions, resolving issues efficiently, and fostering a collaborative atmosphere that supports both staff and guests.</p> <p><strong>Responsibilities include:</strong><br> <li>Oversee and direct daily front office operations, including front desk, reception, cashiering procedures, and reservations management</li> <li>Supervise and support front office staff, providing guidance, training, and performance feedback to ensure operational excellence</li> <li>Maintain comprehensive knowledge of all hotel departments, physical layouts, key personnel, and their respective roles and responsibilities</li> <li>Monitor and manage credit issues, guest complaints, and operational challenges with transparency and analytical thinking</li> <li>Coordinate with various departments to ensure smooth execution of daily functions, special events, conventions, and group arrivals</li> <li>Conduct staff training sessions and onboarding for front office employees, promoting a culture of continuous improvement</li> <li>Assist in formulating new procedures and directives to enhance front office department efficiency and guest satisfaction</li> <li>Prepare incident reports and documentation, ensuring accurate record-keeping and communication with management</li> <li>Implement and maintain safety and security protocols throughout the facility</li> <li>Perform additional duties as directed by senior management, demonstrating flexibility and a goal-oriented approach</li> </p> <h4>Qualifications</h4> <li>Bachelor's degree in Hotel Management (BHM) or related field</li> <li>Minimum 3 years of experience in a supervisory or team leader role, or 1 year of experience in a Duty Manager position</li> <li>Proficiency with Opera PMS and Micros/Symphony property management systems</li> <li>Strong knowledge of front office operations, reservations systems, and cashiering procedures</li> <li>Demonstrated expertise in hotel operations, guest services, and departmental coordination</li> <li>Excellent communication skills (written and verbal) with the ability to interact professionally with diverse stakeholders</li> <li>Strong problem-solving and analytical abilities with a focus on efficient resolution</li> <li>Proven leadership and staff supervision capabilities</li> <li>Proficiency in time management and organizational skills</li> <li>Experience in crisis management and conflict resolution</li> <li>Knowledge of safety, security, and emergency protocols</li> <li>Ability to work flexible shifts, including evenings, weekends, and on-call availability as required</li> <li>Resilient mindset with the ability to remain calm and decisive under pressure</li> <li>Inclusive and collaborative approach to team management</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Labor Relations Team Leader is responsible to supervise the team on the&nbsp;resolution of employee issues, HR communication, staff satisfaction and other related HR initiatives. Performs administrative functions in various personnel policies that affect people at work such as work conditions, performance management, equal opportunities, and absence management and grievance procedures to ensure effective service and encourage harmonious industrial relations in the organization.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Supervise the team in processing, tracking and recording of separation like, Resignation, Termination in various conditions as advised by Labor Operations Manager.</p><br> <p>Support the team in arranging&nbsp;tickets and exit permits from Head Office/Immigration and coordinating with Camps, PMV for deportation of separated workers.</p><br> <p>Ensure prompt preparation of&nbsp;separation documents like resignation, termination for various reason, as per instruction by Operations Manager.</p><br> <p>Process, tracks and records various types of leaves (Annual, Unpaid, Emergency and Sick Leaves) of Staff and Labors including their tickets and exit permits from Head Office and implement through Camps.</p><br> <p>Prepares Worker’s duty resumption related to Annual Leave, Emergency Leave, Sick Leave and arranging all the signatory and information provide to Data Entry Operators for updating the system.</p><br> <p>Confirms through Recruitment Department regarding New Arrivals, actual and accurate recording and reporting the same within Departments like, HR, Operations, Camps and PMV.</p><br> <p>Processes visa requirement like, Blood Group Test, Medical and Fingerprints in coordination with Head Office and Camps.</p><br> <p>Updates master sheet for department records with information of Active Manpower, Leave, Separation and other additional required data on daily basis and distributing among colleagues for routine work.</p><br> <p>Follow up with HR and Payroll Departments regarding Staff related HR issues.</p><br> <p>Receives Employment Contracts for Employee’s Signature and dispatching to HR.</p><br> <p>Process renewal of Worker’s RP, Passport and other related issues.</p><br> <p>Coordinates with HR Department (Head Office) for urgent issues like passport undertaking, RP renewal and healthcare Renewal.</p><br> <p>Prepares reimbursement documents like medical expense related to site accident cases.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Possess advanced knowledge of labor laws, regulations, and collective bargaining agreements to effectively navigate complex labor relations issues.</p><br> <p>Strong negotiation and conflict resolution skills are essential for managing labor disputes, grievances, and contract negotiations with unions or employee representatives.</p><br> <p>Proficiency in communication and interpersonal skills enables effective communication with employees, union representatives, and management to build consensus and resolve conflicts.</p><br> <p>Experience in conducting investigations, mediating disputes, and interpreting labor contracts enhances the ability to address employee grievances and ensure compliance with labor agreements.</p><br> <p>Leadership and strategic planning skills are vital for developing and implementing labor relations strategies that promote positive employee relations and support organizational goals.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Labor Employee Relations L3<br>Grievance Procedures L3<br>Labor Compliance L3<br>Labor Contracts L3<br>SAP ERP Human Resources L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Human Resource or Business Administration<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Assist the Reservations Manager in managing the daily operations of the Reservations Department.</li><li>Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.</li><li>Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.</li><li>Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.</li><li>Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.</li><li>Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.</li><li>Monitor overbooking levels and coordinate appropriate actions with the Reservations Manager and Front Office.</li><li>Ensure reservations are processed according to hotel policies, standards, and procedures.</li><li>Assist in managing VIP, repeat, group, and special-request reservations.</li><li>Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.</li><li>Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.</li><li>Support the training, coaching, and development of Reservations Agents.</li><li>Monitor team performance and ensure departmental standards are consistently maintained.</li><li>Assist with forecasting occupancy and identifying opportunities to increase room revenue.</li><li>Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.</li><li>Ensure all reservation records and guest information are handled accurately and confidentially.</li><li>Prepare and review departmental reports and provide relevant information to management.</li><li>Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.</li><li>Perform other duties and responsibilities as assigned by the Reservations Manager or management.</li></ul><br>Qualifications<br><br><ul><li>Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.</li><li>Minimum <strong>2–3 years of experience in hotel reservations or front office operations</strong>, preferably with supervisory experience.</li><li>Previous experience in a 4- or 5-star hotel is preferred.</li><li>Good knowledge of hotel reservation systems and PMS.</li><li>Knowledge of <strong>Opera PMS</strong> or similar hotel systems is an advantage.</li><li>Good understanding of room types, rates, availability, packages, and reservation procedures.</li><li>Strong English communication skills; additional languages are an advantage.</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Assist the Reservations Manager in managing the daily operations of the Reservations Department.<br> Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.<br> Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.<br> Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.<br> Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.<br> Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.<br> Monitor overbooking levels and coordinate appropriate actions with the Reservations Manager and Front Office.<br> Ensure reservations are processed according to hotel policies, standards, and procedures.<br> Assist in managing VIP, repeat, group, and special-request reservations.<br> Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.<br> Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.<br> Support the training, coaching, and development of Reservations Agents.<br> Monitor team performance and ensure departmental standards are consistently maintained.<br> Assist with forecasting occupancy and identifying opportunities to increase room revenue.<br> Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.<br> Ensure all reservation records and guest information are handled accurately and confidentially.<br> Prepare and review departmental reports and provide relevant information to management.<br> Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.<br> Perform other duties and responsibilities as assigned by the Reservations Manager or management.</p> <h4>Qualifications</h4> <ul> <li>Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.</li> <li>Minimum 2–3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.</li> <li>Previous experience in a 4- or 5-star hotel is preferred.</li> <li>Good knowledge of hotel reservation systems and PMS.</li> <li>Knowledge of Opera PMS or similar hotel systems is an advantage.</li> <li>Good understanding of room types, rates, availability, packages, and reservation procedures.</li> <li>Strong English communication skills; additional languages are an advantage.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>About company</h4> <p>Belong, connect, grow, with KBR!<br> The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.<br> KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Job purpose</h4> <p>This position is to assist in administration duties to the HSSE Manager and Field HSE Manager regarding record keeping, finances, timekeeping, contractual obligations, HR requirements, material, stores and equipment administration.</p> <h4>Duties and responsibilities</h4> <ul> <li>Assistance in financial record keeping for the HSE department.</li> <li>Facilitate and record keeping of all BOC correspondence letters and reports.</li> <li>Creating and upkeep of HSE tools, equipment and PPE issuing databases.</li> <li>Creating and upkeep of equipment orders databases.</li> <li>Assistance in time sheet collections and submissions.</li> <li>Record keeping of all contractual meeting agreements and minutes.</li> <li>Creating and upkeep of HR employee requirement.</li> <li>Control and coordination of HSE team calendars and rosters.</li> <li>Record keeping of all HSE team accommodation requirements and accommodation lists.</li> <li>Upkeep of the HSE incentive gifts inventory and issuing lists.</li> <li>Record keeping and booking of visa application and expiry dates and flight departure dates.</li> <li>Facilitate and record keeping of all service desk, IT and other departmental requests.</li> <li>Any other tasks related to HSE in general.</li> </ul> <h4>Qualification & training requirements</h4> <p>Diploma / Degree in business management administration or equivalent.<br> Working knowledge of HSE related activities.</p> <h4>Experience</h4> <p>1 years’ experience in procurements, logistics, finance and administration.</p> <h4>Language proficiency, computer and software skills</h4> <p>MS Office: Proficient at an advanced level.<br> English – upper intermediate (verbal & written).</p> <h4>Skills</h4> <ul> <li>Strong communication and presentation skills.</li> <li>Good knowledge of Office applications.</li> <li>Oil and gas and HSE experience is preferable.</li> <li>Good team working skills.</li> <li>Ability to focus on continuous self-learning and improvement.</li> <li>Ability to work cohesively and communicate successfully in multi-cultural teams whilst being aware of and sensitive to cultural differences.</li> <li>Ability to communicate, co-ordinate, and manage cost data flow interfaces with each function.</li> <li>Skilled preparing meaningful accurate reports, in clear and concise English, utilizing information and data received from third parties, SAP (or equivalent system) and own analyses.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>DS1 Security Manager<br><br><p><b>Position title: </b>DS1 Security Manager</p><br><br><p><b>Position status: </b>Expat</p><br><br><p><b>Position reports to: </b>Project Security Manager</p><br><br><p><b>Department: </b>HSSE - Security</p><br><br><p><b>Rotation pattern: </b>28/28 Rotation</p><br><br><br><p><b>Job purpose</b></p><br><br><br><p>The DS1 Security Manager is responsible for the Security of Degassing Station One (DS 1) and providing a secure environment in which to operate. He is also responsible for all Majnoon field access permissions in accordance with BOC and Ministry of Oil Information/ Security Clearances Office (MoO ISCO) procedures. He manages a team of Iraqi Staff to (1) administer IFMS OFP database and (2) administer input &amp; change data to the Lenel field access control system and issuance of field access badges. He supports the BOC(S) and PACs lead managing Entry Control Point One. </p><br><br><br><p><b>Duties and responsibilities</b></p><br><br><p>· Overall responsible for the security standard operating procedures (SOP’s) at DS1 &amp; the DS1 Facility Security Plan.</p><br><br><p>· Maintaining the Security Operating Level (SOL) in accordance with the Field Security Plan (FSP) and managing change when required.</p><br><br><p>· Designated on scene commander (OSC) for all security related incidents at DS1.</p><br><br><p>· Providing security awareness training to all employees at DS1.</p><br><br><p>· Implementing loss prevention procedures and ensuring security of offices during the quiet hours.</p><br><br><p>· Security incident reporting to the Field Security Manager.</p><br><br><p>· Supports BOC(S) PACs Lead and OPF Integration Lead with ECP1 operations when required.</p><br><br><p>· Approves all field access control submissions in accordance with BOC &amp; MoO ISCO procedures.</p><br><br><p>· Responsible for managing Majnoon access control procedures (including database) and implements changes in accordance with BOC &amp; MoO ISCO directives.</p><br><br><p>· Line manages the third party Iraqi Security administrative team, inclusive of role specific training and personal development.</p><br><br><p>· Field access focal point for all field contractors.</p><br><br><p>· Maintains relations &amp; daily engagements with key Iraqi stakeholders to support field business requirements (MoO, BOC, OPF &amp; IP when required).</p><br><br><p>· Maintains sustainable logistics support for DS 1 security operations and field access.</p><br><br><p>· Fault reporting of physical and technical security infrastructure for corrective action.</p><br><br><p>· Supports the site operations supervisor during planned works to ensure appropriate security coverage and measures.</p><br><br><p>· Provision of routine and non-standard reports as required by the business.</p><br><br><br><p><b>Qualification &amp; Training requirements</b></p><br><br><p>· Management certificate, diploma, recognition of prior learning (RPL) in security/risk management (preferable but not essential).</p><br><br><br><p><b>Experience</b></p><br><br><p>· Previous Military/Law Enforcement experience.</p><br><br><p>· Minimum of five years’ management in commercial security.</p><br><br><p>· Two years’ experience in Hostile Environment is a minimum qualifying period.</p><br><br><p>· Relevant job experience within the Oil &amp; Gas Industry.</p><br><br><p><b>Language proficiency, computer and software skills</b></p><br><br><p>· Intermediate user of Microsoft Office related software.</p><br><br><p>· Advanced English – (verbal &amp; written)</p><br><br><br><p><b>Skills</b></p><br><br><p>· Ability to work cohesively and communicate successfully in multi-cultural teams whilst being aware of and sensitive to cultural differences.</p><br><br><p>· Capable of operating unsupervised and making balanced decisions.</p><br><br><p>· Ability to operate under pressure and meet stringent business timelines when required.</p><br><br><p>· Good verbal communication skills.</p><br><br><p>· Good written communication &amp; Presentation skills.</p><br><br><p>· Good knowledge of corporate Security Operations and Procedures.</p><br><br><p>· Good knowledge of Private Security Company operations for Mobile and Manned guarding.</p><br><br><p>· Interpersonal Skills - Approachable and capable of maintaining stakeholder relations.</p><br><br><p>· Good analytical capability.</p><br><br><br><br><br> </div>

<p>Under the overall supervision of the Chief of Mission and direct supervision of the Senior Programme Coordinator (Head of Peace, Recovery and Solutions Division), and in cooperation with relevant departments at Headquarters (HQs) and Regional Office (RO), the Senior Programme Manager will be responsible and accountable for the overall coordination and management of the Programme and will oversee all aspects of the Programme development and implementation, including but not limited to monitoring, reporting, extensive high-level stakeholder liaison, staff supervision and advancement of new initiatives within the Programme and in global context. In addition, the Senior Programme Manager will actively contribute to IOM’s global programming for the design, implementation, oversight, and coordination of Durable Solutions and DDRR aspects with other active programmes of the Country Office. The Senior Programme Manager (Durable Solutions and DDRR Coordinator) will oversee the programme support functions and will provide expert support and advice for the development of strategic plans of the Country Office.</p><p><br></p><p><b>Responsibilities</b></p><p>1. Provide strategic oversight and management to ensure progress toward intended results, promote successful practices for replication, and address underperformance with corrective measures.</p><p><br></p><p>2. Provide leadership and ensure coordination across and between different organizational units, including other Country Offices implementing project activities, Regional Offices providing technical oversight and guidance, and technical divisions at HQs.</p><p><br></p><p>3. Consult regularly with key stakeholders, including Unit Heads, Specialists, and Programme staff, to refine strategy, enhance effectiveness, and build synergies with other IOM projects.</p><p><br></p><p>4. Ensure the Programme implementation reflects current best practices and IOM’s policies and instructions, as advised by relevant technical experts and divisions, and contribute to policy development by preparing policy input and sharing lessons learned derived from Programme implementation.</p><p><br></p><p>5. Represent the Programme in the various coordination mechanisms, raise issues for discussion, provide progress updates, and implement decisions and guidance effectively.</p><p><br></p><p>6. Ensure Programme compliance with IOM’s project management policies, including Human Resources (HR), Financial Management, donor reporting, and risk management.</p><p><br></p><p>7. Support the creation of a culture of monitoring, evaluation, and learning within the Programme. Encourage identification of lessons learned and best practices, promote action-oriented research, and facilitate real-time incorporation of knowledge and learning into Programme implementation.</p><p><br></p><p>8. Build relationships with stakeholders, represent IOM at events, highlight achievements, and manage external communication.</p><p><br></p><p>9. Perform such other duties as may be assigned.</p><p><br></p><p><b>Qualifications</b></p><p>Required Qualifications and Experience</p><p><br></p><p><b>Education</b></p><p><br></p><p>Master’s degree in Management, Social Science, Law, International Relations, Regional Studies or a related field from an accredited academic institution with seven years of relevant professional experience; or,</p><p>University degree in the above fields with nine years of relevant professional experience.</p><p>Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p><br></p><p>Experience</p><p><br></p><p>Extensive experience in programme formulation, implementation, and evaluation;</p><p>Demonstrated managerial experience in staff management;</p><p>Proven record of establishing and maintaining good working relationships with governmental and diplomatic authorities, national, regional, and international institutions, international agencies (i.e., UN), and civil society organizations;</p><p>Proven work experience in a rapid transition or post-conflict area;</p><p>Experience in project development, implementation, and reporting, including financial and budgetary aspects; and,</p><p>Familiarity with inter-agency programme regulations of the UN and other donors.</p><p><b>&nbsp;</b></p><p><b><br></b></p><p><b>Skills</b></p><p><br></p><p>In-depth knowledge of the broad range of migration-related subject areas dealt with by the Organization;</p><p>Excellent judgment, ability to analyze information and make decisions rapidly to resolve operational problems;</p><p>Efficiency, flexibility, a high level of professionalism, and the ability to adhere to strict deadlines;</p><p>Proven leadership, management, and coordination capacity; and</p><p>Advanced computer skills and proficiency in spreadsheet and database applications.</p><p>&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><h2><br></h2>

<p>Under the overall supervision of the Chief of Mission and direct supervision of the Senior Programme Coordinator (Head of Peace, Recovery and Solutions Division), and in cooperation with relevant departments at Headquarters (HQs) and Regional Office (RO), the Senior Programme Manager will be responsible and accountable for the overall coordination and management of the Programme and will oversee all aspects of the Programme development and implementation, including but not limited to monitoring, reporting, extensive high-level stakeholder liaison, staff supervision and advancement of new initiatives within the Programme and in global context. In addition, the Senior Programme Manager will actively contribute to IOM’s global programming for the design, implementation, oversight, and coordination of Durable Solutions and DDRR aspects with other active programmes of the Country Office. The Senior Programme Manager (Durable Solutions and DDRR Coordinator) will oversee the programme support functions and will provide expert support and advice for the development of strategic plans of the Country Office.</p><p><br></p><p><b>Responsibilities</b></p><p>1. Provide strategic oversight and management to ensure progress toward intended results, promote successful practices for replication, and address underperformance with corrective measures.</p><p><br></p><p>2. Provide leadership and ensure coordination across and between different organizational units, including other Country Offices implementing project activities, Regional Offices providing technical oversight and guidance, and technical divisions at HQs.</p><p><br></p><p>3. Consult regularly with key stakeholders, including Unit Heads, Specialists, and Programme staff, to refine strategy, enhance effectiveness, and build synergies with other IOM projects.</p><p><br></p><p>4. Ensure the Programme implementation reflects current best practices and IOM’s policies and instructions, as advised by relevant technical experts and divisions, and contribute to policy development by preparing policy input and sharing lessons learned derived from Programme implementation.</p><p><br></p><p>5. Represent the Programme in the various coordination mechanisms, raise issues for discussion, provide progress updates, and implement decisions and guidance effectively.</p><p><br></p><p>6. Ensure Programme compliance with IOM’s project management policies, including Human Resources (HR), Financial Management, donor reporting, and risk management.</p><p><br></p><p>7. Support the creation of a culture of monitoring, evaluation, and learning within the Programme. Encourage identification of lessons learned and best practices, promote action-oriented research, and facilitate real-time incorporation of knowledge and learning into Programme implementation.</p><p><br></p><p>8. Build relationships with stakeholders, represent IOM at events, highlight achievements, and manage external communication.</p><p><br></p><p>9. Perform such other duties as may be assigned.</p><p><br></p><p><b>Qualifications</b></p><p>Required Qualifications and Experience</p><p><br></p><p><b>Education</b></p><p><br></p><p>Master’s degree in Management, Social Science, Law, International Relations, Regional Studies or a related field from an accredited academic institution with seven years of relevant professional experience; or,</p><p>University degree in the above fields with nine years of relevant professional experience.</p><p>Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p><br></p><p>Experience</p><p><br></p><p>Extensive experience in programme formulation, implementation, and evaluation;</p><p>Demonstrated managerial experience in staff management;</p><p>Proven record of establishing and maintaining good working relationships with governmental and diplomatic authorities, national, regional, and international institutions, international agencies (i.e., UN), and civil society organizations;</p><p>Proven work experience in a rapid transition or post-conflict area;</p><p>Experience in project development, implementation, and reporting, including financial and budgetary aspects; and,</p><p>Familiarity with inter-agency programme regulations of the UN and other donors.</p><p><b>&nbsp;</b></p><p><b><br></b></p><p><b>Skills</b></p><p><br></p><p>In-depth knowledge of the broad range of migration-related subject areas dealt with by the Organization;</p><p>Excellent judgment, ability to analyze information and make decisions rapidly to resolve operational problems;</p><p>Efficiency, flexibility, a high level of professionalism, and the ability to adhere to strict deadlines;</p><p>Proven leadership, management, and coordination capacity; and</p><p>Advanced computer skills and proficiency in spreadsheet and database applications.</p><p>&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><h2><br></h2>

<p><h4>About company</h4> <p>Belong, connect, grow, with KBR!<br> The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.<br> KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Job purpose</h4> <p>This position is to assist in administration duties to the HSSE Manager and Field HSE Manager regarding record keeping, finances, timekeeping, contractual obligations, HR requirements, material, stores and equipment administration.</p> <h4>Duties and responsibilities</h4> <ul> <li>Assistance in financial record keeping for the HSE department.</li> <li>Facilitate and record keeping of all BOC correspondence letters and reports.</li> <li>Creating and upkeep of HSE tools, equipment and PPE issuing databases.</li> <li>Creating and upkeep of equipment orders databases.</li> <li>Assistance in time sheet collections and submissions.</li> <li>Record keeping of all contractual meeting agreements and minutes.</li> <li>Creating and upkeep of HR employee requirement.</li> <li>Control and coordination of HSE team calendars and rosters.</li> <li>Record keeping of all HSE team accommodation requirements and accommodation lists.</li> <li>Upkeep of the HSE incentive gifts inventory and issuing lists.</li> <li>Record keeping and booking of visa application and expiry dates and flight departure dates.</li> <li>Facilitate and record keeping of all service desk, IT and other departmental requests.</li> <li>Any other tasks related to HSE in general.</li> </ul> <h4>Qualification & training requirements</h4> <p>Diploma / Degree in business management administration or equivalent.<br> Working knowledge of HSE related activities.</p> <h4>Experience</h4> <p>1 years’ experience in procurements, logistics, finance and administration.</p> <h4>Language proficiency, computer and software skills</h4> <p>MS Office: Proficient at an advanced level.<br> English – upper intermediate (verbal & written).</p> <h4>Skills</h4> <ul> <li>Strong communication and presentation skills.</li> <li>Good knowledge of Office applications.</li> <li>Oil and gas and HSE experience is preferable.</li> <li>Good team working skills.</li> <li>Ability to focus on continuous self-learning and improvement.</li> <li>Ability to work cohesively and communicate successfully in multi-cultural teams whilst being aware of and sensitive to cultural differences.</li> <li>Ability to communicate, co-ordinate, and manage cost data flow interfaces with each function.</li> <li>Skilled preparing meaningful accurate reports, in clear and concise English, utilizing information and data received from third parties, SAP (or equivalent system) and own analyses.</li> </ul></p><p></p>

<p>Job description: • The incumbent is responsible for the management and supervision of all airside operations activities at Karbala International Airport (KIA), requiring specific technical competencies, skills and behavioral attributes, ensuring a safe, secure and efficient airside environment in full compliance with applicable national regulations and ICAO SARPS, including oversight of airside safety, permits and licensing, wildlife and landscaping and standards training and development Sections. Human and Technical Resources • Ensures that subordinate Sections have the necessary and appropriate number of staff to provide the services and tasks within airside operations, and that they have received training on the competencies and skills required for their functions; • Determines and evaluates that the Sections within ASO Department have the necessary number and type of equipment required for operational tasks, that they are properly maintained, and that they are in good and safe operating condition; • Plans, coordinates and supervises the execution of all operational activities within the ASO Department, including AMG, SST, PEL and WLS Sections; • Implements and enforces the approved corporative policies within the Airside Operations Department; Planning and Programmes • Develop, implement and maintain the ASO Manuals and all associated airside standard operational procedures (SOPs), in compliance with ICAA ICAR 12, ICAO Annex 14 SARPs, and KIA requirements; ensure periodic review, update and formal approval of all operational documents. • Coordinate the preparation, review and approval of all ASO SOPs, and Work Instructions (WIs) for all sections (AMG, SST, PEL and WLS), ensuring alignment with the AOM and applicable regulatory requirements. • Develop and maintain the ASO Annual Training Programme, covering initial qualification, recurrent and competency-based training for all ASO staff, including airside safety, airside driving, wildlife hazard management and standards, in compliance with ICAA and ICAO SARPS. • Prepare and maintain the Airside Contingency Plan covering abnormal and disrupted airside operations scenarios, including runway and taxiway closures, FOD events, wildlife strikes, and airside emergencies; ensure alignment with the Airport Emergency Plan (AEP) and that all ASO staff are trained on their respective roles and procedures. • In coordination with the E&M Department, support the development of the ASO Equipment and Vehicle Maintenance Plan, defining preventive maintenance schedules, inspection cycles and replacement planning for all ASO operational equipment, airside vehicles and specialist tools assigned to the department. • Prepare and submit the annual ASO Plan, including operational objectives, KPIs, resource needs and CAPEX/OPEX proposals, aligned with airport strategic goals; monitor progress and report to the Airport Operations Director. Core Operational, Corporate and Compliance Activities • Develop, implement and review airside operational manuals, procedures and instructions to ensure safe and efficient airside operations at KIA. • Develop and implement airside operational procedures in compliance with ICAA ICAR 12 and other applicable regulations, and ICAO Annex 14 SARPS; • Manage and oversee all airside driver´s and vehicles permits licensing and activities, ensuring compliance with ICAA requirements and applicable airside regulations. • Manage the Wildlife Hazard Management Programme in accordance with ICAA reegulations and ICAO Doc 9137 Part 3, ensuring effective control of wildlife hazards on and around KIA airside area. • Oversee and monitor all the activities and airside works performed by contractors or subcontractors on the airside, providing escort whener required and necessary; • Liaise with the GHS Department, any other ground service providers, airlines, and other airside stakeholders, ensuring alignment with airside regulatory requirements and operational standards. • Develop and monitor airside operational performance metrics, KPIs and service level indicators, ensuring continuous improvement in airside safety and operational efficiency. • Participate in and support the airport committees established by ICAA and/or defined by ICAO, contributing as a subject matter expert on airside operations matters; • Serves as a member of the Airside Operations Department, on the Runway Safety Committee, and Safety and Environmental Committee (if established); • Serves as a member of the EOC and Airport Crisis Management Center; • Advises the Airport Operations Director on various technical/operational airside matters; • Prepares, coordinates and reviews airside-related correspondence with external agencies, regulators and other stakeholders; • Serves as a member of the Airside Operations Department management team and participates in planning for operational matters affecting the department’s activities; Human Resources Management • Promotes and systematically ensures the correct application of all company policies regarding human resources and corporate processes; • Coordinates and ensures the correct management of the tasks and human resources within the subordinate departments and Sections; • Conducts annual performance and competency reviews and ensures that all employees are adequately and properly trained and qualified to perform the assigned duties; • Manages and mobilizes human resources within the subordinate units to support emergency and contingency situations, as required by the Airport Emergency Plan and Security Program. • Ensures distribution and use of required Personal Protective Equipment (PPE) and monitors and reports all incidents and OHS situations to the Safety Office. • Manages the human resources of the Airside Operations Department and liaises with the Human Resources Department on all personnel matters, namely departmental needs, resignations, absences, disciplinary matters, etc; Budget and Activity Plans • Coordinates and reviews the department's annual OPEX budget and CAPEX investment proposals and revisions; • Consolidates and implements the department's annual plans, including training; • Consolidates and prepares the department activity report; • Conducts and coordinates annual performance reviews; • Replaces the Airport Operations Director on an interim basis, in the event of his absence or disability, by specific act of delegation. Quality and Environmental Management (QMS / EMS) • Ensures the establishment, implementation and maintenance of the SMS and EMS throughout the Airside Operations Department; • Approves the relevant SMS and EMS documents within the ASO Department, and coordinates the preparation and review of manuals, plans and operational procedures (SOPs), to submit to the Airport Operations Director for approval; • Ensures the implementation of the related airport Committees objectives and recommendations within the Airside Operations Department; Safety Management System (SMS) • Ensures the implementation of the SMS and safety policies as defined by the company within the Airside Operations Department; • Conducts Hazard / Risk Assessments and prepares Safety Action Plans accordingly in close coordination with the Safety Office; • Reports all potential hazards, safety concerns, incidents and accidents to the Safety Office and ensures that safety is an integral part of all activities and resulting responsibilities; • Serves as a member of KIA’s Aerodrome Safety Committee, Runway Safety Committee, and Wildlife Hazard Management Committee, as applicable.</p><p>Education • Bachelor’s degree in Airport/Aviation Management or related field (Master’s degree preferred). • IAP Accreditation (is a plus) Experience • Minimum 12 years of experience in international airport airside operations, at least 5 of which in managerial functions. Computer Skills • Knowledgeable in Microsoft Office suite (user´s perspective) • Able to manage other specific project/management software, provided adequate training. Language Skills • English: Solid written and spoken (essential) • Arabic: Desirable. Training Requirements • Certification in Airside Operations, SMS, or Airport Management from recognized aviation bodies (ACI, IATA, or ICAO). • Aerodrome/Airside Operations certification (e.g. ICAO, ACI) highly desirable. • A valid Category B Airside Driving Permit.( Highly Desirable)</p>

<p>Job description: • The incumbent is responsible for the management and supervision of all airside operations activities at Karbala International Airport (KIA), requiring specific technical competencies, skills and behavioral attributes, ensuring a safe, secure and efficient airside environment in full compliance with applicable national regulations and ICAO SARPS, including oversight of airside safety, permits and licensing, wildlife and landscaping and standards training and development Sections. Human and Technical Resources • Ensures that subordinate Sections have the necessary and appropriate number of staff to provide the services and tasks within airside operations, and that they have received training on the competencies and skills required for their functions; • Determines and evaluates that the Sections within ASO Department have the necessary number and type of equipment required for operational tasks, that they are properly maintained, and that they are in good and safe operating condition; • Plans, coordinates and supervises the execution of all operational activities within the ASO Department, including AMG, SST, PEL and WLS Sections; • Implements and enforces the approved corporative policies within the Airside Operations Department; Planning and Programmes • Develop, implement and maintain the ASO Manuals and all associated airside standard operational procedures (SOPs), in compliance with ICAA ICAR 12, ICAO Annex 14 SARPs, and KIA requirements; ensure periodic review, update and formal approval of all operational documents. • Coordinate the preparation, review and approval of all ASO SOPs, and Work Instructions (WIs) for all sections (AMG, SST, PEL and WLS), ensuring alignment with the AOM and applicable regulatory requirements. • Develop and maintain the ASO Annual Training Programme, covering initial qualification, recurrent and competency-based training for all ASO staff, including airside safety, airside driving, wildlife hazard management and standards, in compliance with ICAA and ICAO SARPS. • Prepare and maintain the Airside Contingency Plan covering abnormal and disrupted airside operations scenarios, including runway and taxiway closures, FOD events, wildlife strikes, and airside emergencies; ensure alignment with the Airport Emergency Plan (AEP) and that all ASO staff are trained on their respective roles and procedures. • In coordination with the E&M Department, support the development of the ASO Equipment and Vehicle Maintenance Plan, defining preventive maintenance schedules, inspection cycles and replacement planning for all ASO operational equipment, airside vehicles and specialist tools assigned to the department. • Prepare and submit the annual ASO Plan, including operational objectives, KPIs, resource needs and CAPEX/OPEX proposals, aligned with airport strategic goals; monitor progress and report to the Airport Operations Director. Core Operational, Corporate and Compliance Activities • Develop, implement and review airside operational manuals, procedures and instructions to ensure safe and efficient airside operations at KIA. • Develop and implement airside operational procedures in compliance with ICAA ICAR 12 and other applicable regulations, and ICAO Annex 14 SARPS; • Manage and oversee all airside driver´s and vehicles permits licensing and activities, ensuring compliance with ICAA requirements and applicable airside regulations. • Manage the Wildlife Hazard Management Programme in accordance with ICAA reegulations and ICAO Doc 9137 Part 3, ensuring effective control of wildlife hazards on and around KIA airside area. • Oversee and monitor all the activities and airside works performed by contractors or subcontractors on the airside, providing escort whener required and necessary; • Liaise with the GHS Department, any other ground service providers, airlines, and other airside stakeholders, ensuring alignment with airside regulatory requirements and operational standards. • Develop and monitor airside operational performance metrics, KPIs and service level indicators, ensuring continuous improvement in airside safety and operational efficiency. • Participate in and support the airport committees established by ICAA and/or defined by ICAO, contributing as a subject matter expert on airside operations matters; • Serves as a member of the Airside Operations Department, on the Runway Safety Committee, and Safety and Environmental Committee (if established); • Serves as a member of the EOC and Airport Crisis Management Center; • Advises the Airport Operations Director on various technical/operational airside matters; • Prepares, coordinates and reviews airside-related correspondence with external agencies, regulators and other stakeholders; • Serves as a member of the Airside Operations Department management team and participates in planning for operational matters affecting the department’s activities; Human Resources Management • Promotes and systematically ensures the correct application of all company policies regarding human resources and corporate processes; • Coordinates and ensures the correct management of the tasks and human resources within the subordinate departments and Sections; • Conducts annual performance and competency reviews and ensures that all employees are adequately and properly trained and qualified to perform the assigned duties; • Manages and mobilizes human resources within the subordinate units to support emergency and contingency situations, as required by the Airport Emergency Plan and Security Program. • Ensures distribution and use of required Personal Protective Equipment (PPE) and monitors and reports all incidents and OHS situations to the Safety Office. • Manages the human resources of the Airside Operations Department and liaises with the Human Resources Department on all personnel matters, namely departmental needs, resignations, absences, disciplinary matters, etc; Budget and Activity Plans • Coordinates and reviews the department's annual OPEX budget and CAPEX investment proposals and revisions; • Consolidates and implements the department's annual plans, including training; • Consolidates and prepares the department activity report; • Conducts and coordinates annual performance reviews; • Replaces the Airport Operations Director on an interim basis, in the event of his absence or disability, by specific act of delegation. Quality and Environmental Management (QMS / EMS) • Ensures the establishment, implementation and maintenance of the SMS and EMS throughout the Airside Operations Department; • Approves the relevant SMS and EMS documents within the ASO Department, and coordinates the preparation and review of manuals, plans and operational procedures (SOPs), to submit to the Airport Operations Director for approval; • Ensures the implementation of the related airport Committees objectives and recommendations within the Airside Operations Department; Safety Management System (SMS) • Ensures the implementation of the SMS and safety policies as defined by the company within the Airside Operations Department; • Conducts Hazard / Risk Assessments and prepares Safety Action Plans accordingly in close coordination with the Safety Office; • Reports all potential hazards, safety concerns, incidents and accidents to the Safety Office and ensures that safety is an integral part of all activities and resulting responsibilities; • Serves as a member of KIA’s Aerodrome Safety Committee, Runway Safety Committee, and Wildlife Hazard Management Committee, as applicable.</p><p>Education • Bachelor’s degree in Airport/Aviation Management or related field (Master’s degree preferred). • IAP Accreditation (is a plus) Experience • Minimum 12 years of experience in international airport airside operations, at least 5 of which in managerial functions. Computer Skills • Knowledgeable in Microsoft Office suite (user´s perspective) • Able to manage other specific project/management software, provided adequate training. Language Skills • English: Solid written and spoken (essential) • Arabic: Desirable. Training Requirements • Certification in Airside Operations, SMS, or Airport Management from recognized aviation bodies (ACI, IATA, or ICAO). • Aerodrome/Airside Operations certification (e.g. ICAO, ACI) highly desirable. • A valid Category B Airside Driving Permit.( Highly Desirable)</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Night Manager you are responsible for the overall procedures and standards of service during the night shift to ensure that our guest’s stay will become a memorable experience whereby your role will include key responsibilities such as:<br><br>• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival till departure<br>• Maintain effective communication with all related departments during the night shift to ensure smooth service delivery<br>• Ensure guests are greeted upon arrival, checked in promptly and escorted to room<br>• Maintain an awareness of guest profile through the Opera guest profile system<br>• Ensure effective handover is done, gaining information from Duty Manager and late Shift Leader<br>• Control all department keys / master keys and ensure all necessary reports are compiled and printed for the following day’s business and check that they have been distributed accordingly<br>• Maintain up to date back up reports and refer all necessary reports including rate discrepancy, housekeeping discrepancy, credit check report and routing instructions report</p> </div>

<ul><li><p>The Deputy Manager - Administration will be responsible for managing general administration activities effectively and maintain records of day-to-day operations. Additionally, this role involves undertaking the responsibility of sourcing, procuring, and managing office supplies, facilities, and amenities.</p></li></ul><br><p><strong>Job Description</strong>&nbsp;</p><ul><li><p>Manage day-to-day administration and ensure cost control for regular expenses.&nbsp;</p></li></ul><ul><li><p>Maintain furniture, fixtures, and other office equipment.&nbsp;</p></li></ul><ul><li><p>Represent the admin team in audits.&nbsp;</p></li></ul><ul><li><p>Maintain all communication equipment including Video Conferencing, telephones, mobiles, telephone lines etc.&nbsp;</p></li></ul><ul><li><p>Ensure implementation of contracts negotiated with service providers.&nbsp;</p></li></ul><ul><li><p>Provide stationery, food, corporate gifts, etc. as per requirement by Business Units/ Management.&nbsp;</p></li></ul><ul><li><p>Maintain records of bills and ensure timely payment.&nbsp;</p></li></ul><ul><li><p>Process bills for payments and maintain receipts of invoices.&nbsp;</p></li></ul><ul><li><p>Process material management payments through SAP.&nbsp;</p></li></ul><ul><li><p>Ensure compliance to VFAR while processing invoices for payments and to purchase policy.&nbsp;</p></li></ul><ul><li><p>Manage petty cash requirements.&nbsp;</p></li></ul><ul><li><p>Co-ordinate with employees, housekeepers, vendors etc. for procurement, repair & maintenance of day-to-day office facilities.&nbsp;</p></li></ul><ul><li><p>Ensure proper book keeping of reports, audits reports and documents.&nbsp;</p></li></ul><ul><li><p>Ensure compliance with ISO 14001 and maintain premises to preserve the environment.&nbsp;</p></li></ul><ul><li><p>Ensure adherence to code of conduct and ensure process implementation as per VFS Administration SOP /manuals.&nbsp;</p></li></ul><ul><li><p>Ensure compliance with VFS' Global’ s information security policies and procedures.&nbsp;</p></li></ul><ul><li><p>Ensure compliance of shops and license certifications and timely renewal of vendor contracts for all VAC's.&nbsp;</p></li></ul><ul><li><p>Respond to inquiries, troubleshoot, and ensure internal customer satisfaction.&nbsp;</p></li></ul><ul><li><p>Ensure timely renewal of maintenance contracts.&nbsp;</p></li></ul><ul><li><p>Manage handover of premises on expiry of lease and takeover of premise.&nbsp;</p></li></ul><ul><li><p>Assist in the sale of old company cars and other assets.&nbsp;</p></li></ul><ul><li><p>Assist and supervise refurbishment projects.&nbsp;</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>&nbsp;Education</strong>&nbsp;</p><ul><li><p>Graduate/ Postgraduate degree or global equivalent in Business Administration or another related field.&nbsp;</p></li></ul><p><br></p><p><strong>Experience</strong>&nbsp;</p><ul><li><p>3-7&nbsp; years of relevant experience&nbsp;in a administrative role.</p></li></ul>

<h3>Position Title</h3><p>Production Manager</p><h3>Department</h3><p>Production</p><h3>Reports To</h3><p>Plant Manager / General Manager</p><h3>Position Summary</h3><p>The Production Manager is responsible for planning, organizing, directing, and controlling all manufacturing operations to ensure production targets are achieved safely, efficiently, and in compliance with the company's quality, food safety, and operational standards. The role focuses on maximizing productivity, minimizing downtime and waste, optimizing resource utilization, and driving continuous improvement across all production activities.</p><h3>Key Responsibilities</h3><ul><li><p>Plan, organize, and manage all daily production operations to ensure the achievement of production targets.</p></li><li><p>Develop and implement daily, weekly, and monthly production plans in coordination with Sales, Supply Chain, Warehouse, Maintenance, and Quality departments.</p></li><li><p>Ensure production schedules are executed on time while meeting quality, safety, and cost objectives.</p></li><li><p>Supervise all manufacturing and packaging operations across production lines.</p></li><li><p>Monitor production performance, analyze operational data, and implement corrective actions to improve efficiency.</p></li><li><p>Maximize Overall Equipment Effectiveness (OEE) through continuous monitoring and performance improvement initiatives.</p></li><li><p>Identify production bottlenecks and implement solutions to minimize downtime and increase productivity.</p></li><li><p>Coordinate closely with the Maintenance Department to ensure equipment reliability and preventive maintenance execution.</p></li><li><p>Ensure the availability of raw materials and packaging materials to support uninterrupted production.</p></li><li><p>Optimize labor utilization and production resources to maximize operational efficiency.</p></li><li><p>Monitor production costs and implement initiatives to reduce waste and improve cost efficiency.</p></li><li><p>Ensure compliance with Good Manufacturing Practices (GMP), HACCP, ISO 22000, and all food safety and quality standards.</p></li><li><p>Develop, review, and enforce Standard Operating Procedures (SOPs) and work instructions.</p></li><li><p>Lead continuous improvement initiatives using Lean Manufacturing and best manufacturing practices.</p></li><li><p>Analyze production issues using Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA).</p></li><li><p>Prepare and present daily, weekly, and monthly production performance reports to senior management.</p></li><li><p>Manage production budgets and support cost-saving initiatives.</p></li><li><p>Lead the recruitment, training, coaching, and performance evaluation of production supervisors and operators.</p></li><li><p>Foster a culture of teamwork, accountability, operational excellence, and continuous improvement.</p></li><li><p>Ensure full compliance with Occupational Health &amp; Safety regulations and company policies.</p></li><li><p>Conduct regular production meetings to review performance, address operational challenges, and align production priorities.</p></li><li><p>Participate in the planning, installation, commissioning, and startup of new production lines and manufacturing equipment.</p></li><li><p>Support new product development, process validation, and production trials.</p></li><li><p>Collaborate effectively with cross-functional departments to ensure smooth plant operations.</p></li><li><p>Perform any additional duties assigned by senior management that are related to the role.</p></li></ul><p></p><p><strong>Requirements</strong></p><h1>Job Requirements</h1><h3>Education</h3><ul><li><p>Bachelor's degree in Mechanical Engineering, Industrial Engineering, Production Engineering, Food Engineering, Chemical Engineering, or a related field.</p></li><li><p>A Master's degree in Industrial Management, Operations Management, Business Administration (MBA), or a related discipline is an advantage.</p></li></ul><h3>Experience</h3><ul><li><p>Minimum of <strong>10 years</strong> of experience in a food and beverage manufacturing environment.</p></li><li><p>At least <strong>5 years</strong> of experience in a Production Manager or equivalent leadership role.</p></li><li><p>Proven experience in managing high-speed production and packaging lines.</p></li><li><p>Experience in the production of bottled water, carbonated soft drinks, juices, energy drinks, or dairy beverages is highly preferred.</p></li><li><p>Experience in leading large production teams and managing multi-shift operations.</p></li></ul><h3>Technical Skills</h3><ul><li><p>Strong knowledge of Production Planning and Scheduling.</p></li><li><p>Experience with Lean Manufacturing, Continuous Improvement, and Waste Reduction initiatives.</p></li><li><p>Knowledge of Overall Equipment Effectiveness (OEE) and production performance analysis.</p></li><li><p>Experience in Root Cause Analysis (RCA) and Corrective &amp; Preventive Actions (CAPA).</p></li><li><p>Familiarity with Total Productive Maintenance (TPM) principles.</p></li><li><p>Strong understanding of Good Manufacturing Practices (GMP).</p></li><li><p>Knowledge of HACCP and ISO 22000 Food Safety Management Systems.</p></li><li><p>Experience in production cost control and productivity improvement.</p></li><li><p>Ability to develop and implement Standard Operating Procedures (SOPs).</p></li><li><p>Proficiency in ERP systems (Odoo, SAP, Oracle, Microsoft Dynamics, or similar).</p></li><li><p>Advanced proficiency in Microsoft Office, particularly Microsoft Excel.</p></li></ul><h3>Leadership &amp; Management Skills</h3><ul><li><p>Strong leadership and team management capabilities.</p></li><li><p>Excellent planning, organizing, and decision-making skills.</p></li><li><p>Ability to manage multiple priorities in a fast-paced manufacturing environment.</p></li><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Ability to motivate, coach, and develop production teams.</p></li><li><p>Strong conflict resolution and performance management skills.</p></li><li><p>Results-oriented with a continuous improvement mindset.</p></li></ul><h3>Language Requirements</h3><ul><li><p>Fluent in Arabic.</p></li><li><p>Good command of English (spoken and written).</p></li></ul><h3>Computer Skills</h3><ul><li><p>Microsoft Office Suite (Advanced), especially Excel.</p></li><li><p>ERP Systems.</p></li><li><p>Power BI or other data visualization tools is an advantage.</p></li></ul><h3>Personal Attributes</h3><ul><li><p>High level of integrity and professionalism.</p></li><li><p>Strong sense of responsibility and accountability.</p></li><li><p>Ability to work under pressure and meet tight deadlines.</p></li><li><p>Excellent organizational and time management skills.</p></li><li><p>Adaptability and flexibility in a dynamic manufacturing environment.</p></li><li><p>Commitment to workplace safety, quality, and operational excellence.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Position: Workover Superintendent<br> Department: Wells<br> Location: Basra, Iraq<br> Duration: 12 months renewable <br> Rotation: 28/28<br> <br> <strong>Role Synopsis<br></strong><br> The Workover Superintendent reports to the Workover &amp; Completions Manager. The role shall be responsible for safe and efficient delivery of workover and completion operations for 5 – 6 workover rigs in the field, working closely with Workover Delivery teams, Workover Engineering rig and service contractors, supply chain and logistics, HSE, Civil Engineering, Production Operations and other functions within the Wells Department.<br> <br> <strong>Key Accountabilities</strong>&nbsp;&nbsp;<br><ul><li>Role modelling of Safety Leadership Principles and values for the team</li><li>Driving technical competency and adherence to Standards across engineering planning and field operations.</li><li>Provide oversight and assurance of activities across multiple rigs.</li><li>Lead collaborative problem solving with Workover Delivery teams, workover engineering including change and management of same, leveraging rig knowledge and other available expertise.</li><li>Provide oversight of operations including water shutoff, ESP repair, ESP installations, well integrity repairs, water injection completions, and natural flow completions, all in accordance with minimum operating standards.</li></ul><ul><li>Collaboratively manage rig contractor relationships.</li><li>Oversee Workover Delivery Teams to guide the way they work.</li><li>Participate in performance reviews and lessons learned sessions.</li><li>Collaboratively engage in team's reporting to ensure correctness of reports.</li><li>Oversee Workover Team Leads to provide direction to WSL, rig and service contractors to safely and efficiently execute the workover programmes on specific rigs in accordance with standards and processes.</li><li>Lead or assist incident investigations, following through to close-out as required.</li><li>Lead technical and safety audits, following through to close-out as required.</li><li>Lead and coordinate technical input to workover contract tender specifications and evaluation.</li><li>Coach, mentor and build team capability in a multi-cultural environment including contractors both in the office and the field, taking lead role in formulation and evolution of local workover staff developmental programmes.</li><li>Drive Continuous Improvement in safety and operations, including regular updates and reviews of Wells standards.</li></ul><br> <strong>Specific Focus Areas</strong><br><ul><li>Driving Safety Leadership.</li><li>Well Control and Well Bore Monitoring.</li><li>Oversight of Rig Contractor adherence to their SMS.</li><li>Driving rigour in WSL daily activities.</li><li>Rig specification focal point.</li></ul><br> <strong>Criteria &amp; Qualifications&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong><br><ul><li>15 years relevant oilfield experience in Workover, Completion and/or Drilling activity.</li><li>Ideally, 7+ years as a Superintendent.</li><li>Experience with land rig workover operations and planning, including fishing, water shutoff, water injection and ESP operations.</li><li>Good communication and mentoring skills to be commensurate with the above job role. Strong written and spoken English language skills required.</li><li>Strong team player.</li><li>Demonstrable experience of managing rig and service contractors on multiple rig operations.</li><li>Aptitude for innovation and being open to new ideas.</li><li>Current IWCF Level 4 Well Control certification or equivalent.</li><li>Flexible approach to work.</li></ul><strong>Ideally:</strong><ul><li>Educated to Bachelor of Science in Engineering.</li><li>Experience of working in a JV.</li><li>Middle East experience.</li><li>Comprehensive technical/operational understanding of Workover, Completions and Well Intervention practices and Well Integrity principles.</li><li>Experience of managing operations on Wells with Total Losses.</li></ul><br> <strong>Travel required</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Office based with frequent visits to the rigs in the field (typically within 1 hr from office).</li></ul><br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Chemicals, Construction &amp; Infrastructure, Life Sciences, Mining and&nbsp;Manufacturing&nbsp;sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>

<p><h4>Job purpose</h4> <p>The DS1 Security Manager is responsible for the security of Degassing Station One (DS 1) and providing a secure environment in which to operate. He is also responsible for all Majnoon field access permissions in accordance with BOC and Ministry of Oil Information/Security Clearances Office (MoO ISCO) procedures. He manages a team of Iraqi staff to (1) administer IFMS OFP database and (2) administer input and change data to the Lenel field access control system and issuance of field access badges. He supports the BOC(S) and PACs lead managing Entry Control Point One.</p> <h4>Duties and responsibilities</h4> <ul> <li>Overall responsible for the security standard operating procedures (SOP’s) at DS1 and the DS1 Facility Security Plan.</li> <li>Maintaining the Security Operating Level (SOL) in accordance with the Field Security Plan (FSP) and managing change when required.</li> <li>Designated on scene commander (OSC) for all security related incidents at DS1.</li> <li>Providing security awareness training to all employees at DS1.</li> <li>Implementing loss prevention procedures and ensuring security of offices during the quiet hours.</li> <li>Security incident reporting to the Field Security Manager.</li> <li>Supports BOC(S) PACs Lead and OPF Integration Lead with ECP1 operations when required.</li> <li>Approves all field access control submissions in accordance with BOC and MoO ISCO procedures.</li> <li>Responsible for managing Majnoon access control procedures (including database) and implements changes in accordance with BOC and MoO ISCO directives.</li> <li>Line manages the third party Iraqi Security administrative team, inclusive of role specific training and personal development.</li> <li>Field access focal point for all field contractors.</li> <li>Maintains relations and daily engagements with key Iraqi stakeholders to support field business requirements (MoO, BOC, OPF and IP when required).</li> <li>Maintains sustainable logistics support for DS 1 security operations and field access.</li> <li>Fault reporting of physical and technical security infrastructure for corrective action.</li> <li>Supports the site operations supervisor during planned works to ensure appropriate security coverage and measures.</li> <li>Provision of routine and non-standard reports as required by the business.</li> </ul> <h4>Qualification and training requirements</h4> <ul> <li>Management certificate, diploma, recognition of prior learning (RPL) in security/risk management (preferable but not essential).</li> </ul> <h4>Experience</h4> <ul> <li>Previous military/law enforcement experience.</li> <li>Minimum of five years’ management in commercial security.</li> <li>Two years’ experience in hostile environment is a minimum qualifying period.</li> <li>Relevant job experience within the oil and gas industry.</li> </ul> <h4>Language proficiency, computer and software skills</h4> <ul> <li>Intermediate user of Microsoft Office related software.</li> <li>Advanced English – verbal and written.</li> </ul> <h4>Skills</h4> <ul> <li>Ability to work cohesively and communicate successfully in multi-cultural teams whilst being aware of and sensitive to cultural differences.</li> <li>Capable of operating unsupervised and making balanced decisions.</li> <li>Ability to operate under pressure and meet stringent business timelines when required.</li> <li>Good verbal communication skills.</li> <li>Good written communication and presentation skills.</li> <li>Good knowledge of corporate security operations and procedures.</li> <li>Good knowledge of private security company operations for mobile and manned guarding.</li> <li>Interpersonal skills - approachable and capable of maintaining stakeholder relations.</li> <li>Good analytical capability.</li> </ul></p><p></p>

<p><h4>Job description</h4> <p><strong>Job title:</strong> Operations Technical Assistant<br> <strong>Company:</strong> KBR<br> <strong>Location:</strong> Majnoon Oil Field, Basra, Iraq<br> <strong>Employment type:</strong> Full-time, Contract (secondment to client’s)<br> <strong>Rotation:</strong> 6/1<br> <strong>Required nationals:</strong> Iraqi National</p> <h4>About company</h4> <p>Belong, connect, grow, with KBR!<br> The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.<br> KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</p> <h4>Job purpose</h4> <p>Provide administrative and clerical support to the client’s operations team at Majnoon Oil Field, so that operations records, reports, correspondence and documents are accurate, complete and available when needed. This is an office-based administrative role and does not involve hands-on operation of plant or equipment. Day-to-day work is assigned and supervised by the client’s operations department.</p> <h4>Job responsibilities</h4> <ul> <li>Compile daily and weekly reports from data provided by field and circulate them to the distribution list.</li> <li>Enter and update data in client’s systems and Excel trackers, and check figures for obvious errors before submission.</li> <li>Prepare, register and track internal letters, memos and correspondence in Arabic and English; keep the incoming and outgoing correspondence log.</li> <li>Maintain the operations filing system (hard copy and electronic), following client’s document control rules.</li> <li>Arrange meetings, prepare agendas, take minutes and follow up action items for the operations manager and supervisors.</li> <li>Maintain attendance, shift rosters and leave records for operations staff and pass them to the relevant client’s and contractor admin teams.</li> <li>Coordinate office logistics for the team: stationery, office equipment, visitor access requests and transport requests.</li> <li>Support preparation of presentations and data packs for management reviews.</li> <li>Handle documents and information with confidentiality.</li> <li>Follow client’s procedures, instructions and approval routes.</li> <li>Submit monthly timesheets approved by the client’s supervisor.</li> </ul> <h4>Technical qualification & skills</h4> <ul> <li>Diploma from a petroleum institute or technical institute; a diploma or bachelor's in business administration or office management is also acceptable.</li> <li>1 to 3 years of administrative or clerical experience, preferably in an oil and gas or industrial environment. Fresh graduates with oilfield training or internship may be considered.</li> <li>Basic understanding of oilfield operations terminology is an advantage.</li> <li>Good working knowledge of MS Word, Excel and Outlook; able to type in Arabic and English.</li> <li>Familiarity with correspondence registers and document filing systems.</li> </ul> <h4>Soft skills</h4> <ul> <li>Well organised, with good follow-up on open items</li> <li>Accurate and careful with data and documents</li> <li>Discreet with confidential information</li> <li>Works well as part of a team and supports colleagues</li> <li>Reliable and punctual; able to work under pressure and overtime when needed</li> <li>Polite and helpful communication with staff and visitors</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>Operations Technical Assistant--Onsite<br><br><span><b>Job Description</b></span><p><b>Job Title: </b>Operations Technical Assistant<br><b>Company: </b>KBR <b><br>Location</b>: Majnoon Oil Field, Basra, Iraq<b><br>Employment Type:</b> Full-time, Contract (secondment to CLIENT’S)</p><br><br><p>Rotation: 6/1</p><br><br><p>Required Nationals Iraqi National</p><br><br><br><p><b>About Company</b></p><br><br><p><i><u>"Belong, Connect, Grow, with KBR!</u></i></p><br><br><br><p><i>The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</i></p><br><br><br><p><i>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets."</i></p><br><br><br><p><span><b>Job Purpose</b></span></p><br><br><p><span>Provide administrative and clerical support to the Client’s Operations team at Majnoon Oil Field, so that operations records, reports, correspondence and documents are accurate, complete and available when needed. This is an office-based administrative role and does not involve hands-on operation of plant or equipment. Day-to-day work is assigned and supervised by the Client’s Operations Department.</span></p><br><br><br><p><span><b>Job Responsibilities</b></span></p><br><br><ul><li>Compile daily and weekly reports from data provided by field and circulate them to the distribution list.</li><li>Enter and update data in Client’s systems and Excel trackers, and check figures for obvious errors before submission.</li><li>Prepare, register and track internal letters, memos and correspondence in Arabic and English; keep the incoming and outgoing correspondence log.</li><li>Maintain the Operations filing system (hard copy and electronic), following Client’s document control rules.</li><li>Arrange meetings, prepare agendas, take minutes and follow up action items for the Operations manager and supervisors.</li><li>Maintain attendance, shift rosters and leave records for Operations staff and pass them to the relevant Client’s and contractor admin teams.</li><li>Coordinate office logistics for the team: stationery, office equipment, visitor access requests and transport requests.</li><li>Support preparation of presentations and data packs for management reviews.</li><li>Handle documents and information with confidentiality.</li><li>Follow Client’s procedures, instructions and approval routes.</li><li>Submit monthly timesheets approved by the Client’s supervisor.</li></ul><p><span><b>Technical Qualification &amp; Skills</b></span></p><br><br><ul><li>Diploma from a Petroleum Institute or technical institute; a diploma or Bachelor's in Business Administration or Office Management is also acceptable.</li><li>1 to 3 years of administrative or clerical experience, preferably in an oil and gas or industrial environment. Fresh graduates with oilfield training or internship may be considered.</li><li>Basic understanding of oilfield operations terminology is an advantage.</li><li>Good working knowledge of MS Word, Excel and Outlook; able to type in Arabic and English.</li><li>Familiarity with correspondence registers and document filing systems.</li></ul><br><p><span><b>Soft skills</b></span></p><br><br><ul><li>Well organised, with good follow-up on open items</li><li>Accurate and careful with data and documents</li><li>Discreet with confidential information</li><li>Works well as part of a team and supports colleagues</li><li>Reliable and punctual; able to work under pressure and overtime when needed</li><li>Polite and helpful communication with staff and visitors</li></ul><br><br><br><br> </div>