UI developer Jobs
418 Jobs Found
<p>تعلن شركة <strong>Magic Quantum Technologies</strong> عن حاجتها إلى <strong>Odoo Implementer</strong> بخبرة تتراوح من <strong>3 إلى 5 سنوات</strong> في تنفيذ وتطبيق أنظمة Odoo.</p><p><strong>المهام والمسؤوليات:</strong></p><ul><li>تنفيذ وإعداد نظام Odoo حسب متطلبات العمل والعملاء</li><li>تحليل احتياجات الشركات وتحويلها إلى حلول داخل النظام</li><li>إدارة وتخصيص وحدات Odoo المختلفة</li><li>تدريب المستخدمين وتقديم الدعم بعد التنفيذ</li><li>إنجاز المهام بكفاءة عالية وضمن الوقت المحدد</li></ul><p><strong>المتطلبات:</strong></p><ul><li>خبرة عملية من 3 إلى 5 سنوات في Odoo Implementation</li><li>معرفة جيدة بوحدات Odoo (Sales, Accounting, Inventory, HR أو غيرها)</li><li>قدرة عالية على حل المشاكل والعمل ضمن فريق</li><li>الالتزام والدقة في تنفيذ المشاريع</li></ul><p><strong>يفضل:</strong></p><ul><li>خبرة سابقة في تنفيذ مشاريع Odoo متعددة</li><li>مهارات تواصل جيدة مع العملاء</li></ul><p> </p><p> <strong>الموقع:</strong> بغداد – عرصات الهندية</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. An Online Account Manager is a person who is responsible for the management of sales and relationships with merchant exclusively through virtual. This role requires a strong focus on tele sales skills and exceptional customer support to ensure client satisfaction. They are assigned a company's existing merchant's accounts.</span></p><br> <p><span> <span><span>Responsibilities:</span></span></span></p><br>
<ul>
<li><span>Serve as the lead point of contact for all Merchants on account management matters.</span></li>
<li><span>Handle and nurture client relationships exclusively through phone and online communication.</span></li>
<li><span>Utilize effective tele sales techniques to drive account growth and revenue.</span></li>
<li><span>Ensure the timely and successful delivery of our solutions according to merchant needs and objectives.</span></li>
<li><span>Demonstrate proficiency in using online platforms, CRM systems, and other digital tools.</span></li>
<li><span>Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues.</span></li>
<li><span>Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to Toters’ platform and highlighting to existing customers the value of being on our platform.</span></li>
<li><span>Collaborate with the Business Development team to identify and grow opportunities.</span></li>
<li><span>Communicating with merchants to understand their needs and explain product value.</span></li>
<li><span>Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues</span></li>
<li><span>Maintaining updated knowledge of company products and services.</span></li>
<li><span>Resolving complaints and preventing additional issues by improving processes.</span></li>
<li><span>Identifying industry trends.</span></li>
</ul> <p><span><span>Requirements:</span></span></p><br>
<ul>
<li><span>BA/BS degree in Business Administration, Sales or relevant field.</span><br></li>
<li><span>Proven experience in tele sales, account management, or a related field.</span></li>
<li><span>Strong customer support and problem-solving skills.</span></li>
<li><span>Conduct online training sessions to educate clients about products and services.</span></li>
<li><span>Solid experience with CRM software and MS Office (particularly MS Excel).</span></li>
<li><span>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.</span></li>
<li><span>Exceptional virtual communication skills and responsiveness.</span></li>
<li><span>Strong verbal and written communication skills.</span></li>
<li><span>Technical proficiency in using online platforms and digital tools.</span></li>
<li><span>Good command of English and Arabic (oral and written).</span></li>
<li><span>BA/BS degree in Business Administration, Sales or relevant field.</span></li>
<li><span>Extensive, accurate product knowledge.</span></li>
</ul> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As pre-sales Expert you will be responsible as the expert for consulting presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced pre-Sales and sales Team members. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for pre-sales/Sales members. Act as a Technology Consultant to Asiacell s Enterprise Sales Team, advising them on the best solutions and technologies for customer Solutions needs Daily visits to enterprise and SME customer to generate new leads and to convert those leads into sales Capture and document customer technical requirements. Participate in technical interactions with prospective clients and customers Conduct workshops with both Technical as well as Business users to define and showcase the value provided by Asiacell Enterprise solution Services. Coordinating with Marketing to ensure that the right offering is on the market at the right time Have full knowledge of the product, services and solutions offered locally as well as in similar countries. Coordination with account mgrs., Customer care to ensure an excellent customer service is provided. Help in Design and costing of customized solution as per customer requirement with support of the marketing/technical team. Generate weekly & monthly dashboard to monitor pre-sales activity Participate in developing, training, and motivation of Pre-sales team Have extensive knowledge of competitor business/technical model and position accordingly</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Telecommunications or in Computer Science or in Engineering qualifications.</li><li>3 - 5 years work experience in a telecommunications or IT environment or ISP companies.</li><li>Ability to manage multiple projects at the same time.</li><li>Extensive vendor management experience.</li><li>Strong sense of urgency, proactive and responsive behavior, follow-through, and customer empathy.</li><li>Knowledge of the Telecommunications market a must</li><li>Effective communication skills, written and oral</li><li>Language skills (English, Arabic).</li><li>Having a Valid Engineers Union ID Card .</li></ul><p>Behavioral Competencies:</p><ul><li>Delivering Results & Fostering Ownership</li><li>Building Customer Value</li><li>Networking & Influencing Collaboratively</li><li>Leading Teams</li><li>Driving Change.</li></ul><p>Technical Competencies:</p><ul><li>Competency Name B2B Solution Selling</li><li>B2B Product / Portfolio Strategy Development</li><li>Key Account Management</li><li>Bidding & Tendering Process</li><li>Telecom Market & Industry Knowledge</li><li>B2B Sales Planning</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now. An Online Account Manager is a person who is responsible for the management of sales and relationships with merchant exclusively through virtual. This role requires a strong focus on tele sales skills and exceptional customer support to ensure client satisfaction. They are assigned a company's existing merchant's accounts.</p><p>Responsibilities:</p><ul><li>Serve as the lead point of contact for all Merchants on account management matters.</li><li>Handle and nurture client relationships exclusively through phone and online communication.</li><li>Utilize effective tele sales techniques to drive account growth and revenue.</li><li>Ensure the timely and successful delivery of our solutions according to merchant needs and objectives.</li><li>Demonstrate proficiency in using online platforms, CRM systems, and other digital tools.</li><li>Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues.</li><li>Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to Toters platform and highlighting to existing customers the value of being on our platform.</li><li>Collaborate with the Business Development team to identify and grow opportunities.</li><li>Communicating with merchants to understand their needs and explain product value.</li><li>Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues</li><li>Maintaining updated knowledge of company products and services.</li><li>Resolving complaints and preventing additional issues by improving processes.</li><li>Identifying industry trends.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BA/BS degree in Business Administration, Sales or relevant field.</li><li>Proven experience in tele sales, account management, or a related field.</li><li>Strong customer support and problem-solving skills.</li><li>Conduct online training sessions to educate clients about products and services.</li><li>Solid experience with CRM software and MS Office (particularly MS Excel).</li><li>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.</li><li>Exceptional virtual communication skills and responsiveness.</li><li>Strong verbal and written communication skills.</li><li>Technical proficiency in using online platforms and digital tools.</li><li>Good command of English and Arabic (oral and written).</li><li>BA/BS degree in Business Administration, Sales or relevant field.</li><li>Extensive, accurate product knowledge.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>Responsible for ensuring that high quality patient care is given and that there is economical and efficient performance. They will lead and demonstrate the provision of safe patient and family focused quality care. Responsible for management of assigned Outpatient Clinics. They will assess, plan, direct, implement, and evaluate patient care to comply with established standards in accordance with MoPH and Joint Commission International Accreditation (JCIA).</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Responsible for the efficient management of consulting rooms and other outpatient areas, the maintenance and monitoring of agreed service standards, and the handling of all issues and complaints arising, in coordination with Nursing Manager – Outpatient Clinics. </p><br>
<p>Strives for excellence in the OPD department and promotes team working and interdisciplinary relationships. </p><br>
<p>Responsible for the patient management system, including implementing changes and training all relevant users, in coordination with Nursing Manager – Outpatient Clinics. </p><br>
<p>Ensures that Nursing, Allied Health and support teams work flexibly and supportively together and that the objectives for the Outpatient Clinics Care are delivered. </p><br>
<p>Evaluates patient acuity, develops, and reviews criteria for work assignment and delivery care model. </p><br>
<p>Works closely with the Allied Health staff and those in support functions to ensure a seamless personalized service for all patients. </p><br>
<p>Takes an innovative approach to the development of services, maximizing the use of digitalization to deliver excellent customer service. </p><br>
<p>Ensures that there is planned, and effective day-to-day skill mix and staff management. </p><br>
<p>Determines and reviews staffing plans and develops a scheduling system for unit and reviews regularly as staffing, skills mix, and acuity change. </p><br>
<p>Acts as an expert resource for others requiring knowledge, experience, advice, and support within the multi-professional Allied Health team. </p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><p>Performs or monitors personnel management functions, which includes interviewing and selecting candidates, directing the performance management program, and managing corrective action issues. </p><br>
<p>Demonstrates growth and development in clinical and management skills through an ongoing process of education, consultation, and pertinent literature. </p><br>
<p>Demonstrates research-based nursing practice in caring for patients in related specialties. </p><br>
<p>Ensures effective channels of communication exist between the staff, the patients, and their relatives (and/or significant others) in order that they are always fully informed. </p><br>
<p>Acts as a change agent, supporting staff in the implementation of new practices. </p><br>
<p>Supports risk management activities. </p><br>
<p>Contributes to the development and execution of the department’s short to mid-term plans to ensure alignment with the division’s strategic priorities and contribute to the development of annual business plans for the assigned areas of responsibility to support the achievement of financial objectives. </p><br>
<p>Monitors, controls, and reports key performance indicators related to the OPD department to track performance and recommend corrective actions. </p><br>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Previous Commissioning of Outpatient Clinics is highly desirable. </p><br>
<p>Comprehensive knowledge of Accreditation Process in Healthcare Facility with particular emphasis on JCI. </p><br>
<p>Thorough knowledge of the Ministry of Health’s regulations, laws, and utilization review committee planning, organization, and management. </p><br>
<p>Knowledge of medical staff bylaws, rules, and regulations, and the state peer review statute. </p><br>
<p>Strong understanding of clinical research trials related to medical practice, clinical decision-making, healthcare systems, reimbursement, and other aspects impacting patient care. </p><br>
<p>Excellent organizational skills. </p><br>
<p>Excellent communication skills, using the spoken word, writing clearly and concisely, and presenting information publicly. </p><br>
<p>Excellent Knowledge of reporting & analyzing outcomes, KPIs. </p><br>
<p>Strong knowledge in Branding thru a competitive Market</p><br>
<br><br><u><b>Job Experience</b></u>
<br><p>Minimum 10 years of experience in Health Science (required). </p><br>
<p>5 years managerial experience.</p><br>
<p>Minimum 3 years of experience in GCC (preferred). </p><br>
<br><br><u><b>Competencies</b></u>
<br>Agility<br>Build High-Performing Teams<br>Quality Assurance and Performance Improvement L4<br>Provide Direction<br>Clinical Operations and Processes L4<br>Regulatory Compliance L4<br>Patient-Centered Care L4<br>Healthcare Operations Management L4<br>AI Fluency<br>Leadership<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Science or any related field<br>Master's degree in Science or any related field<br><br><br><br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Responsible for improving the dynamic productivity by having strong communication skills to deal with customer queries and adapting on transmission methods optimization and documentation.</p><p>Coordinate and collaborate with other departments for sales related matters (Logistics). Train and on-board vendors. Resolve Technical issues on time for vendors (location, vendor portal, 9 cookie.etc). Monitor the status of the vendor to make sure all systems are running smoothly. Partner support in different ways such as (emails, phone, remote control). Update and monitor the closed vendors. Manage quality accounts of the vendors, ensuring continuous partner relationships and resolve operations issues between partner vendors, users/partner vendors and users. Maintain accurate records of all sales and prospecting activities including: Follow-up activities. Transmission methods reports. Provide reports on training requests.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fresh Graduated - 2 years full-time job in the same field</li><li>Communication Skills</li><li>Customer Service Skills</li><li>Problem Solving Skills</li><li>Interpersonal Skills</li><li>Presentation Skills</li><li>Meet deadlines and be flexible in working etc.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>Responsible for improving the dynamic productivity by having strong communication skills to deal with customer queries and adapting on transmission methods optimization and documentation.</p><br><p><strong>What's On Your Plate?</strong></p><br><ul><li>Coordinate and collaborate with other departments for sales related matters (Logistics).</li><li>Train and on-board vendors. </li><li>Resolve Technical issues on time for vendors (location, vendor portal, 9 cookie.etc). </li><li>Monitor the status of the vendor to make sure all systems are running smoothly. </li><li>Partner support in different ways such as (emails, phone, remote control). </li><li>Update and monitor the closed vendors. </li><li>Manage quality accounts of the vendors, ensuring continuous partner relationships and resolve operations issues between partner vendors, users/partner vendors and users. </li><li>Maintain accurate records of all sales and prospecting activities including: </li><li>Follow-up activities. </li></ul><p>- Transmission methods reports. <br>
- Provide reports on training requests.<br>
</p><br><br>Qualifications<br><ul><li><p>Fresh Graduated - 2 years full-time job in the same field </p><br></li><li><p>Communication Skills </p><br></li><li><p>Customer Service Skills </p><br></li><li><p>Problem Solving Skills </p><br></li><li><p>Interpersonal Skills </p><br></li><li><p>Presentation Skills </p><br></li><li><p>Meet deadlines and be flexible in working etc.</p><br></li></ul><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The Planning Engineer implements and monitors engineering design stages planning processes, reviews and monitors consultant design plans and authorities approval to ensure that there is no clash between construction and design plans, efficient delivery of the design engineering to maintain construction plans progress without delay. Monitors procurement process to ensure of material deliverable on site as per construction plans. Coordinates between constructions need and consultants to deliver all required for construction on time</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Provide project planning/scheduling support and manage small team of planners.</p><br>
<p>Manage the project schedules in accordance with the project work breakdown structure and ensuring the project that project schedules are developed.</p><br>
<p>Ensure that project plans are regularly updated and within levels certainty to allow effective monitoring forecasting and control.</p><br>
<p>Produce pre-design, design, tender and award, procurement, construction, and completion scheduling in order to depict the project and contractual requirements in compliance to the planning procedures.</p><br>
<p>Analyze project requirements, preparation of resource and cost loaded planning schedules</p><br>
<p>Produce resource histograms for manpower, material and submittals.</p><br>
<p>Evaluate and analyze the progress through updated status reports in various formats based on the contract schedule in order to provide performance assessment and accurate forecasts.</p><br>
<p>Coordinate and liaise with project managers to update the detailed works program</p><br>
<p>Coordinate and liaise with subcontractors and authorities in relation to planning and programming matters for the various interfaces that exist on the project</p><br>
<p>Liaise with the Project Director/Manager on the different scenarios to be simulated in the schedule Prepare “What if Analysis</p><br>
<p>Review and evaluate the subcontractor’s schedules and reports and recommend necessary actions in order to align the subcontracted items in schedule to the contract schedule.</p><br>
<p>Prepare the progress monitoring portion of the monthly report including the monthly schedule updates in order to incorporate in the monthly progress report submittal to the client and the management</p><br>
<p>Participate in the progress and coordination meetings in order to discuss the status of the project.</p><br>
<p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Knowledge in Engineering fundamentals </p><br>
<p>Knowledge in Principles of planning and knowledge in Principles and practices of research and date collection.</p><br>
<p>Familiarity with planning practices and the associated software such as Advance Primavera 6 </p><br>
<p>Knowledge in Principles and practices of research and data collection </p><br>
<p>Familiar with local and international standards in construction</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Resilience<br>AI Fluency<br>Quality<br>Leadership<br>Cash Flow Analysis L3<br>Project Resource Management L3<br>Project Tracking and Reporting L3<br>Revenue Forecasting L3<br>Agility<br>Primavera Project Planner L3<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Engineering or any related field<br><br><br><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>About the opportunity<br><p><strong>Role Summary</strong></p><br><br><p>Responsible for improving the dynamic productivity by having strong communication skills to deal with customer queries and adapting on transmission methods optimization and documentation.</p><br><br><p><strong>What's On Your Plate?</strong></p><br><br><ul><li><p>Coordinate and collaborate with other departments for sales related matters (Logistics).</p><br><br></li><li><p>Train and on-board vendors. </p><br><br></li><li><p>Resolve Technical issues on time for vendors (location, vendor portal, 9 cookie.etc). </p><br><br></li><li><p>Monitor the status of the vendor to make sure all systems are running smoothly. </p><br><br></li><li><p>Partner support in different ways such as (emails, phone, remote control). </p><br><br></li><li><p>Update and monitor the closed vendors. </p><br><br></li><li><p>Manage quality accounts of the vendors, ensuring continuous partner relationships and resolve operations issues between partner vendors, users/partner vendors and users. </p><br><br></li><li><p>Maintain accurate records of all sales and prospecting activities including: </p><br><br></li><li><p>Follow-up activities. </p><br><br></li><li><p>Transmission methods reports. </p><br><br></li><li><p>Provide reports on training requests.</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Fresh Graduated - 2 years full-time job in the same field </p><br><br></li><li><p>Communication Skills </p><br><br></li><li><p>Customer Service Skills </p><br><br></li><li><p>Problem Solving Skills </p><br><br></li><li><p>Interpersonal Skills </p><br><br></li><li><p>Presentation Skills </p><br><br></li><li><p>Meet deadlines and be flexible in working etc.</p><br><br></li></ul><br>Who we are<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.<br>
<br>
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.<br>
<br>
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.</p><br><br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Title:</b></p><br><br>IOF Project Advisor(Intelligent Oil Field)-onsite<br><br><p><b><span>Position:</span><span>Project Advisor</span></b></p><br><br><p><span><span>Role Description: </span></span></p><br><br><br><p><b><span>1. Business & Operational Assessment</span></b></p><br><br><br><p><span><span>They assess:</span><span>Current</span><span>F</span><span>ield</span><span>O</span><span>peration</span><span>al Data</span><span>Processes</span><span>,</span><span>Existing</span><span>I</span><span>nfrastructure</span><span>,</span><span>Production</span><span>(data)</span><span>bottlenecks</span><span>,</span></span><span><span>Data</span><span>A</span><span>vailability</span></span><span><span>& Integrity </span></span></p><br><br><br><p><span><span>Example:</span><span>T</span><span>oo many ESP failures</span><span>,</span><span>High deferred production</span><span>,</span><span>Poor</span><span>Maintenance Planning</span><span>,</span><span>Manual reporting delays</span></span></p><br><br><br><p><b><span>2. Define Digital Use Cases</span></b></p><br><br><p><span><span>They identify high-value initiatives such as:</span></span></p><br><br><br><p><b><span>Use Case</span></b><b><span>Example</span></b></p><br><br><p><span><span>Predictive maintenance</span></span><span><span>Build Data Pipelines to feed into AI/ML</span></span></p><br><br><p><span><span>Emissions tracking</span></span><span><span>Methane leak monitoring</span></span></p><br><br><p><span><span>Asset Integrity</span></span><span><span>Corrosion monitoring system for export pipeline</span></span></p><br><br><br><p><b><span>3. Technology Architecture</span></b></p><br><br><p><span><span>They help define:</span><span>Data architecture</span><span>,</span><span>Cloud vs on-prem solutions</span><span>,</span><span>Historian integration</span><span>,</span><span>Edge computing</span><span>,</span><span>Cybersecurity requirements</span></span></p><br><br><br><p><span><span>Common technologies:</span><span>AVEV</span><span>A</span><span>PI</span><span>,</span><span>Schlumberger DELFI</span><span>,</span><span>SCADA</span><span>,</span><span>Azure/AWS cloud</span><span>,</span><span>Power BI/Tableau</span><span>,</span><span>IoT platforms</span></span></p><br><br><br><p><b><span>4. Project Management & Delivery</span></b></p><br><br><p><span><span>A large part of the role is coordinating execution:</span><span>Vendor management</span><span>,</span><span>Scope definition</span><span>,</span><span>Risk management</span><span>,</span><span>Deployment planning</span><span>,</span><span>KPI tracking</span></span></p><br><br><br><p><span><span>Typical projects:</span><span>Data Pipelines</span><span>Definition,</span><span>Implementation,</span><span>Digital twin implementation</span><span>,</span><span>Production</span><span>S</span><span>urveillance</span><span>D</span><span>ashboards</span></span></p><br><br><br><br><p><b><span>5. Data & Analytics Oversight</span></b></p><br><br><p><span><span>Typical Interfaces Include</span><span>:</span><span>Information Management,</span><span>Data scientists</span><span>,</span><span>Production engineers</span><span>,</span><span>Operations & Maintenance Teams</span></span></p><br><br><p><span><span>Tasks</span><span>include:</span><span>Data quality governance</span><span>,</span><span>KPI definition</span><span>,</span><span>Analytics validation</span><span>,</span><span>Workflow automation</span></span></p><br><br><br><p><span><span>Example:</span><span>Utilising</span><span>AI/</span><span>M</span><span>achine</span><span>L</span><span>earning t</span><span>o</span><span>Anticipate</span><span>Maintenance</span><span>and Turnaround Activit</span><span>ies at Site</span></span></p><br><br><br><br><p><b><span>6. Change Management</span></b></p><br><br><p><span><span>A major challenge is operational adoption.</span></span></p><br><br><p><span><span>The advisor may:</span><span>Train field personnel</span><span>,</span><span>Align</span><span>engineers with new workflows</span><span>,</span><span>Develop SOPs</span><span>,</span><span>Create</span><span>operating models</span><span>,</span><span>Demonstrate ROI</span><span>-</span><span>In many oilfields, the technical challenge is easier than changing field behavior.</span></span></p><br><br><br><p><u><span>Typical Skills Required</span></u></p><br><br><br><p><b><span>Upstream Domain Knowledge</span></b></p><br><br><p><span><span>Understanding of:</span><span>O</span><span>perations</span><span>&</span><span>Maintenance</span><span>,</span><span>Asset Information Management</span><span>,</span><span>Surface</span><span>F</span><span>acilities</span></span></p><br><br><br><p><b><span>Digital & Technical Skills</span></b></p><br><br><p><span><span>Knowledge of:</span><span>SCADA</span><span>,</span><span>Industrial IoT</span><span>,</span><span>CMMS,</span><span>eDMS</span><span>,</span><span>Data platforms</span><span>,</span><span>Cloud architecture</span><span>,</span><span>Analytics</span><span>,</span><span>Cybersecurity</span><span>,</span><span>Automation systems</span></span></p><br><br><br><p><b><span>Project & Consulting Skills</span></b></p><br><br><p><span><span>Stakeholder management</span><span>,</span><span>Business case development</span><span>,</span><span>Agile/project delivery</span><span>,</span><span>Vendor coordination</span><span>,</span><span>Communication with executives and field teams</span></span></p><br><br><br><p><span><span>Digital Oilfield Advisor</span></span><span><span>Connects operations + digital + business value</span></span></p><br><br><br><ul><li><p><span><span>Supports implementation</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Coordinates technical teams</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Manages specific workstreams</span></span></p><br><br></li></ul><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.<br>
<br>
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.<br>
<br>
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>Responsible for improving the dynamic productivity by having strong communication skills to deal with customer queries and adapting on transmission methods optimization and documentation.</p><br><p><strong>What's On Your Plate?</strong></p><br><ul><li><p>Coordinate and collaborate with other departments for sales related matters (Logistics).</p><br></li><li><p>Train and on-board vendors. </p><br></li><li><p>Resolve Technical issues on time for vendors (location, vendor portal, 9 cookie.etc). </p><br></li><li><p>Monitor the status of the vendor to make sure all systems are running smoothly. </p><br></li><li><p>Partner support in different ways such as (emails, phone, remote control). </p><br></li><li><p>Update and monitor the closed vendors. </p><br></li><li><p>Manage quality accounts of the vendors, ensuring continuous partner relationships and resolve operations issues between partner vendors, users/partner vendors and users. </p><br></li><li><p>Maintain accurate records of all sales and prospecting activities including: </p><br></li><li><p>Follow-up activities. </p><br></li><li><p>Transmission methods reports. </p><br></li><li><p>Provide reports on training requests.</p><br></li></ul><br>Qualifications<br><ul><li><p>Fresh Graduated - 2 years full-time job in the same field </p><br></li><li><p>Communication Skills </p><br></li><li><p>Customer Service Skills </p><br></li><li><p>Problem Solving Skills </p><br></li><li><p>Interpersonal Skills </p><br></li><li><p>Presentation Skills </p><br></li><li><p>Meet deadlines and be flexible in working etc.</p><br></li></ul><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Performs a variety of warehouse functions in support of a distribution depot. Interfaces with customers to verify discrepancies and resolve as appropriate. Performs quality assurance duties in support of the warehouse function. Essential Responsibilities: Assists in the planning, coordinating, and integrating the overall logistics / supply support requirements of all organic ground vehicle assets. Reviews available documents on operational mission requirements and recommend the most suitable organic and cost-effective logistics/supply support concepts. Participates in the planning and evaluation of exercises to ensure that logistics/supply support concepts are responsive to operational needs. Make recommendations for improvements where necessary to increase the effectiveness of support required. Determines the need for, prepares, and conducts individual and group training, as required, on areas of interest within the logistics/supply area. Prepares correspondence on a daily basis on a variety of logistics/supply related issues as may be required. As directed, performs a variety of warehousing duties, which require an understanding of the establishment's storage plan. Verifying materials (or merchandise) against receiving documents, noting and reporting discrepancies and obvious damages. Storing, stacking, or palletizing materials in accordance with prescribed storage methods. May operate hand or power trucks in performing warehousing duties. Perform miscellaneous quality assurance duties including inspections, inventory process checks, inspecting and examine materials, article inspections, etc. Perform all other position related duties as assigned or requested.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Vocational/technical training beyond High School and at least 5 years or job-related experience or equivalent</li><li>Work Environment, Physical Demands, and Mental Demands: Typical warehouse environment with no unusual hazards, frequent lifting to 20-60 pounds, kneeling, standing, and walking, routinely sitting and constant use of speech/hearing abilities for communication, constant mental alertness, must possess planning/organizing skills, and must be able to work under deadlines.</li><li>Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.</li><li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li><li>Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.</li></ul><p></p></section>
<p><h4>Location</h4>
<p>Erbil, Iraq</p>
<h4>Purpose and scope</h4>
<p>Performs a variety of warehouse functions in support of a distribution depot. Interfaces with customers to verify discrepancies and resolve as appropriate. Performs quality assurance duties in support of the warehouse function.</p>
<h4>Essential responsibilities</h4>
<ul>
<li>Assists in the planning, coordinating, and integrating the overall logistics / supply support requirements of all organic ground vehicle assets.</li>
<li>Reviews available documents on operational mission requirements and recommends the most suitable organic and cost-effective logistics / supply support concepts.</li>
<li>Participates in the planning and evaluation of exercises to ensure that logistics / supply support concepts are responsive to operational needs. Makes recommendations for improvements where necessary to increase the effectiveness of support required.</li>
<li>Determines the need for, prepares, and conducts individual and group training, as required, on areas of interest within the logistics / supply area.</li>
<li>Prepares correspondence on a daily basis on a variety of logistics / supply related issues as may be required.</li>
<li>As directed, performs a variety of warehousing duties, which require an understanding of the establishment's storage plan.</li>
<li>Verifies materials (or merchandise) against receiving documents, noting and reporting discrepancies and obvious damages.</li>
<li>Stores, stacks, or palletizes materials in accordance with prescribed storage methods.</li>
<li>May operate hand or power trucks in performing warehousing duties.</li>
<li>Performs miscellaneous quality assurance duties including inspections, inventory process checks, inspecting and examining materials, article inspections, etc.</li>
<li>Performs all other position related duties as assigned or requested.</li>
</ul>
<h4>Minimum position knowledge, skills, and abilities required</h4>
<p>Vocational / technical training beyond high school and at least 5 years of job-related experience or equivalent.</p>
<h4>Work environment, physical demands, and mental demands</h4>
<p>Typical warehouse environment with no unusual hazards, frequent lifting to 20-60 pounds, kneeling, standing, and walking, routinely sitting and constant use of speech / hearing abilities for communication, constant mental alertness, must possess planning / organizing skills, and must be able to work under deadlines.</p>
<h4>Other responsibilities</h4>
<p><strong>Safety</strong> - Enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid / buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.</p>
<p><strong>Quality</strong> - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Quality Policy and carry out job activities in compliance with applicable Quality System documents and customer contracts. Each employee must read and understand his / her Quality Management and Customer Satisfaction responsibilities.</p>
<p><strong>Procedure compliance</strong> - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his / her job.</p></p><p></p>
<p><h4>Location</h4>
<p>Erbil, Iraq</p>
<h4>Purpose and scope</h4>
<p>Performs a variety of warehouse functions in support of a distribution depot. Interfaces with customers to verify discrepancies and resolve as appropriate. Performs quality assurance duties in support of the warehouse function.</p>
<h4>Essential responsibilities</h4>
<ul>
<li>Assists in the planning, coordinating, and integrating the overall logistics / supply support requirements of all organic ground vehicle assets.</li>
<li>Reviews available documents on operational mission requirements and recommends the most suitable organic and cost-effective logistics / supply support concepts.</li>
<li>Participates in the planning and evaluation of exercises to ensure that logistics / supply support concepts are responsive to operational needs. Makes recommendations for improvements where necessary to increase the effectiveness of support required.</li>
<li>Determines the need for, prepares, and conducts individual and group training, as required, on areas of interest within the logistics / supply area.</li>
<li>Prepares correspondence on a daily basis on a variety of logistics / supply related issues as may be required.</li>
<li>As directed, performs a variety of warehousing duties, which require an understanding of the establishment's storage plan.</li>
<li>Verifies materials (or merchandise) against receiving documents, noting and reporting discrepancies and obvious damages.</li>
<li>Stores, stacks, or palletizes materials in accordance with prescribed storage methods.</li>
<li>May operate hand or power trucks in performing warehousing duties.</li>
<li>Performs miscellaneous quality assurance duties including inspections, inventory process checks, inspecting and examining materials, article inspections, etc.</li>
<li>Performs all other position related duties as assigned or requested.</li>
</ul>
<h4>Minimum position knowledge, skills, and abilities required</h4>
<p>Vocational / technical training beyond high school and at least 5 years of job-related experience or equivalent.</p>
<h4>Work environment, physical demands, and mental demands</h4>
<p>Typical warehouse environment with no unusual hazards, frequent lifting to 20-60 pounds, kneeling, standing, and walking, routinely sitting and constant use of speech / hearing abilities for communication, constant mental alertness, must possess planning / organizing skills, and must be able to work under deadlines.</p>
<h4>Other responsibilities</h4>
<p><strong>Safety</strong> - Enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid / buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.</p>
<p><strong>Quality</strong> - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Quality Policy and carry out job activities in compliance with applicable Quality System documents and customer contracts. Each employee must read and understand his / her Quality Management and Customer Satisfaction responsibilities.</p>
<p><strong>Procedure compliance</strong> - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his / her job.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Title:</b></p><br><br>Data Centre - System team lead<br><br><p><b>Job Description: Data Centre - System Team Lead</b></p><br><br><p><b>Role Title: </b>System Team Lead</p><br><br><p><b>Function: </b>Information Management / IT</p><br><br><p><b>Role Leve: </b>Technical Team Lead</p><br><br><p><b>Location: </b>Majnoon Project – Site Basra</p><br><br><p><b>Primary Purpose: </b>Lead systems support, stability, security, upgrades, troubleshooting and documentation</p><br><br><p><b>Reporting: </b>Data Centre Manager</p><br><br>Preface<p>This job description outlines the purpose, responsibilities, competencies, experience, certifications, technical skills, and language requirements for the System Team Lead role. The role is designed for a technically experienced leader who can guide system administrators and engineers while maintaining reliable, secure, and efficient IT services.</p><br><br>Professional Summary<p>The System Team Lead leads and mentors system administrators and engineers, ensuring that IT systems remain stable, secure, efficient, and aligned with operational requirements. The role oversees system upgrades, troubleshooting, technical support, documentation, and best-practice adoption. It requires strong hands-on technical capability combined with leadership, planning, communication, and stakeholder coordination skills.</p><br><br>Core Competencies<ul><li>Team leadership, mentoring, coaching, and development of system administrators and engineers.</li><li>Strong technical problem-solving and ability to manage complex troubleshooting activities.</li><li>Operational discipline focused on stability, security, availability, and efficiency of IT systems.</li><li>Ability to plan, coordinate, and oversee system upgrades, patching, and continuous improvement activities.</li><li>Strong documentation discipline, including procedures, standards, runbooks, and knowledge sharing.</li><li>Clear communication with technical teams, business users, vendors, and management stakeholders.</li><li>Ability to prioritise technical work across incidents, maintenance, projects, and operational support.</li></ul>Professional Experience<ul><li>Extensive experience in systems administration, infrastructure support, or IT engineering roles.</li><li>Experience leading or mentoring system administrators, engineers, or technical support resources.</li><li>Proven experience supporting enterprise IT systems in operational or project-based environments.</li><li>Experience overseeing system upgrades, troubleshooting, incident resolution, and root-cause analysis.</li><li>Experience developing best practices, technical documentation, procedures, and operational standards.</li><li>Experience working with internal IT teams, vendors, and wider project stakeholders to maintain service continuity.</li></ul><br>Key Responsibilities<br><p><b>Lead and Mentor</b></p><br><br><p>Lead, guide, and mentor system administrators and engineers, supporting team capability, work allocation, and technical discipline.</p><br><br><p><b>Maintain Stability</b></p><br><br><p>Ensure IT systems remain stable, secure, efficient, and available to support business and project operations.</p><br><br><p><b>Oversee Upgrades</b></p><br><br><p>Coordinate system upgrades, patching, maintenance activities, and technical changes in line with operational needs.</p><br><br><p><b>Troubleshoot Issues</b></p><br><br><p>Oversee complex troubleshooting, escalation management, root-cause analysis, and incident resolution.</p><br><br><p><b>Drive Best Practice</b></p><br><br><p>Develop, maintain, and promote best practices, technical standards, runbooks, and operational documentation.</p><br><br><p><b>Support Governance</b></p><br><br><p>Contribute to IT governance, reporting, risk reduction, service improvement, and stakeholder communication.</p><br><br>Certifications<p>Relevant professional certifications are preferred where aligned to the organisation, technology stack, and project requirements. Examples include:</p><br><br><ul><li>Microsoft, Linux, VMware, Cisco, cloud, cyber security, or infrastructure-related certifications.</li><li>ITIL Foundation or equivalent service management certification.</li><li>Security-related certification such as CompTIA Security+, Microsoft Security, or equivalent is advantageous.</li></ul>Technical Skills<p><b>Systems Administration</b></p><br><br><p>Windows Server, Linux, core infrastructure services, patching, backup, monitoring, and support.</p><br><br><p><b>Infrastructure Operations</b></p><br><br><p>Virtualization, storage, compute, network services, hosting environments, and operational resilience.</p><br><br><p><b>Security and Controls</b></p><br><br><p>Secure configuration, access control, vulnerability remediation, endpoint protection, and compliance support.</p><br><br><p><b>Troubleshooting</b></p><br><br><p>Incident response, escalation support, root-cause analysis, performance investigation, and service restoration.</p><br><br><p><b>Upgrades and Maintenance</b></p><br><br><p>System upgrades, patch cycles, lifecycle planning, maintenance windows, and technical change coordination.</p><br><br><p><b>Documentation</b></p><br><br><p>Runbooks, SOPs, standards, technical guides, change records, and knowledge-base material.</p><br><br>Languages<ul><li>English language proficiency required for technical documentation, reporting, stakeholder communication, and operational coordination.</li><li>Arabic</li></ul><br><br><br> </div>
<p><h4>Job description</h4>
<p><strong>Function:</strong> Information Management / IT<br>
<strong>Role level:</strong> Technical Team Lead<br>
<strong>Location:</strong> Majnoon Project – Site Basra<br>
<strong>Primary purpose:</strong> Lead systems support, stability, security, upgrades, troubleshooting and documentation<br>
<strong>Reporting:</strong> Data Centre Manager</p>
<h4>Preface</h4>
<p>This job description outlines the purpose, responsibilities, competencies, experience, certifications, technical skills, and language requirements for the System Team Lead role. The role is designed for a technically experienced leader who can guide system administrators and engineers while maintaining reliable, secure, and efficient IT services.</p>
<h4>Professional summary</h4>
<p>The System Team Lead leads and mentors system administrators and engineers, ensuring that IT systems remain stable, secure, efficient, and aligned with operational requirements. The role oversees system upgrades, troubleshooting, technical support, documentation, and best-practice adoption. It requires strong hands-on technical capability combined with leadership, planning, communication, and stakeholder coordination skills.</p>
<h4>Core competencies</h4>
<ul>
<li>Team leadership, mentoring, coaching, and development of system administrators and engineers.</li>
<li>Strong technical problem-solving and ability to manage complex troubleshooting activities.</li>
<li>Operational discipline focused on stability, security, availability, and efficiency of IT systems.</li>
<li>Ability to plan, coordinate, and oversee system upgrades, patching, and continuous improvement activities.</li>
<li>Strong documentation discipline, including procedures, standards, runbooks, and knowledge sharing.</li>
<li>Clear communication with technical teams, business users, vendors, and management stakeholders.</li>
<li>Ability to prioritize technical work across incidents, maintenance, projects, and operational support.</li>
</ul>
<h4>Professional experience</h4>
<ul>
<li>Extensive experience in systems administration, infrastructure support, or IT engineering roles.</li>
<li>Experience leading or mentoring system administrators, engineers, or technical support resources.</li>
<li>Proven experience supporting enterprise IT systems in operational or project-based environments.</li>
<li>Experience overseeing system upgrades, troubleshooting, incident resolution, and root-cause analysis.</li>
<li>Experience developing best practices, technical documentation, procedures, and operational standards.</li>
<li>Experience working with internal IT teams, vendors, and wider project stakeholders to maintain service continuity.</li>
</ul>
<h4>Key responsibilities</h4>
<ul>
<li><strong>Lead and mentor:</strong> Lead, guide, and mentor system administrators and engineers, supporting team capability, work allocation, and technical discipline.</li>
<li><strong>Maintain stability:</strong> Ensure IT systems remain stable, secure, efficient, and available to support business and project operations.</li>
<li><strong>Oversee upgrades:</strong> Coordinate system upgrades, patching, maintenance activities, and technical changes in line with operational needs.</li>
<li><strong>Troubleshoot issues:</strong> Oversee complex troubleshooting, escalation management, root-cause analysis, and incident resolution.</li>
<li><strong>Drive best practice:</strong> Develop, maintain, and promote best practices, technical standards, runbooks, and operational documentation.</li>
<li><strong>Support governance:</strong> Contribute to IT governance, reporting, risk reduction, service improvement, and stakeholder communication.</li>
</ul>
<h4>Certifications</h4>
<p>Relevant professional certifications are preferred where aligned to the organisation, technology stack, and project requirements. Examples include:</p>
<ul>
<li>Microsoft, Linux, VMware, Cisco, cloud, cyber security, or infrastructure-related certifications.</li>
<li>ITIL Foundation or equivalent service management certification.</li>
<li>Security-related certification such as CompTIA Security+, Microsoft Security, or equivalent is advantageous.</li>
</ul>
<h4>Technical skills</h4>
<ul>
<li><strong>Systems administration:</strong> Windows Server, Linux, core infrastructure services, patching, backup, monitoring, and support.</li>
<li><strong>Infrastructure operations:</strong> Virtualization, storage, compute, network services, hosting environments, and operational resilience.</li>
<li><strong>Security and controls:</strong> Secure configuration, access control, vulnerability remediation, endpoint protection, and compliance support.</li>
<li><strong>Troubleshooting:</strong> Incident response, escalation support, root-cause analysis, performance investigation, and service restoration.</li>
<li><strong>Upgrades and maintenance:</strong> System upgrades, patch cycles, lifecycle planning, maintenance windows, and technical change coordination.</li>
<li><strong>Documentation:</strong> Runbooks, SOPs, standards, technical guides, change records, and knowledge-base material.</li>
</ul>
<h4>Languages</h4>
<p>English language proficiency required for technical documentation, reporting, stakeholder communication, and operational coordination.<br>
Arabic language skills are also relevant.</p></p><p></p>
<p><h4>Job description</h4>
<p><strong>Function:</strong> Information Management / IT<br>
<strong>Role level:</strong> Technical Team Lead<br>
<strong>Location:</strong> Majnoon Project – Site Basra<br>
<strong>Primary purpose:</strong> Lead systems support, stability, security, upgrades, troubleshooting and documentation<br>
<strong>Reporting:</strong> Data Centre Manager</p>
<h4>Preface</h4>
<p>This job description outlines the purpose, responsibilities, competencies, experience, certifications, technical skills, and language requirements for the System Team Lead role. The role is designed for a technically experienced leader who can guide system administrators and engineers while maintaining reliable, secure, and efficient IT services.</p>
<h4>Professional summary</h4>
<p>The System Team Lead leads and mentors system administrators and engineers, ensuring that IT systems remain stable, secure, efficient, and aligned with operational requirements. The role oversees system upgrades, troubleshooting, technical support, documentation, and best-practice adoption. It requires strong hands-on technical capability combined with leadership, planning, communication, and stakeholder coordination skills.</p>
<h4>Core competencies</h4>
<ul>
<li>Team leadership, mentoring, coaching, and development of system administrators and engineers.</li>
<li>Strong technical problem-solving and ability to manage complex troubleshooting activities.</li>
<li>Operational discipline focused on stability, security, availability, and efficiency of IT systems.</li>
<li>Ability to plan, coordinate, and oversee system upgrades, patching, and continuous improvement activities.</li>
<li>Strong documentation discipline, including procedures, standards, runbooks, and knowledge sharing.</li>
<li>Clear communication with technical teams, business users, vendors, and management stakeholders.</li>
<li>Ability to prioritize technical work across incidents, maintenance, projects, and operational support.</li>
</ul>
<h4>Professional experience</h4>
<ul>
<li>Extensive experience in systems administration, infrastructure support, or IT engineering roles.</li>
<li>Experience leading or mentoring system administrators, engineers, or technical support resources.</li>
<li>Proven experience supporting enterprise IT systems in operational or project-based environments.</li>
<li>Experience overseeing system upgrades, troubleshooting, incident resolution, and root-cause analysis.</li>
<li>Experience developing best practices, technical documentation, procedures, and operational standards.</li>
<li>Experience working with internal IT teams, vendors, and wider project stakeholders to maintain service continuity.</li>
</ul>
<h4>Key responsibilities</h4>
<ul>
<li><strong>Lead and mentor:</strong> Lead, guide, and mentor system administrators and engineers, supporting team capability, work allocation, and technical discipline.</li>
<li><strong>Maintain stability:</strong> Ensure IT systems remain stable, secure, efficient, and available to support business and project operations.</li>
<li><strong>Oversee upgrades:</strong> Coordinate system upgrades, patching, maintenance activities, and technical changes in line with operational needs.</li>
<li><strong>Troubleshoot issues:</strong> Oversee complex troubleshooting, escalation management, root-cause analysis, and incident resolution.</li>
<li><strong>Drive best practice:</strong> Develop, maintain, and promote best practices, technical standards, runbooks, and operational documentation.</li>
<li><strong>Support governance:</strong> Contribute to IT governance, reporting, risk reduction, service improvement, and stakeholder communication.</li>
</ul>
<h4>Certifications</h4>
<p>Relevant professional certifications are preferred where aligned to the organisation, technology stack, and project requirements. Examples include:</p>
<ul>
<li>Microsoft, Linux, VMware, Cisco, cloud, cyber security, or infrastructure-related certifications.</li>
<li>ITIL Foundation or equivalent service management certification.</li>
<li>Security-related certification such as CompTIA Security+, Microsoft Security, or equivalent is advantageous.</li>
</ul>
<h4>Technical skills</h4>
<ul>
<li><strong>Systems administration:</strong> Windows Server, Linux, core infrastructure services, patching, backup, monitoring, and support.</li>
<li><strong>Infrastructure operations:</strong> Virtualization, storage, compute, network services, hosting environments, and operational resilience.</li>
<li><strong>Security and controls:</strong> Secure configuration, access control, vulnerability remediation, endpoint protection, and compliance support.</li>
<li><strong>Troubleshooting:</strong> Incident response, escalation support, root-cause analysis, performance investigation, and service restoration.</li>
<li><strong>Upgrades and maintenance:</strong> System upgrades, patch cycles, lifecycle planning, maintenance windows, and technical change coordination.</li>
<li><strong>Documentation:</strong> Runbooks, SOPs, standards, technical guides, change records, and knowledge-base material.</li>
</ul>
<h4>Languages</h4>
<p>English language proficiency required for technical documentation, reporting, stakeholder communication, and operational coordination.<br>
Arabic language skills are also relevant.</p></p><p></p>
<p>About the job</p><p> </p><p>Job Purpose</p><p>The PSD Manager focuses on preserving the patient’s continuous satisfaction through the daily running and management of the center using the PSD’ resources effectively. PSD Manager ensures that calls are answered by agents within agreed times scales in an appropriate manner and ascertain that insured patients get quality health care at an optimal cost.</p><p> </p><p>Duties & Responsibilities</p><p>1. Daily Duties</p><p>• Distribute daily tasks and duties to the PSD Officers</p><p>• Prepare the staff shifts schedules as well as schedules during holidays</p><p>• Supervise and ensure that all calls and complaints at the Call Center department are answered professionally and within service level</p><p>• Answer inbound calls as well as assist customers who have specific inquiries which may range from coverage questions, network location, eligibility, medical inquiries, etc…</p><p>• Monitoring Cisco dashboard and Key Performance indicators to track the call center workflow</p><p>• Monitor media posts concerning the healthcare scheme and services provided to answer callers’ inquiries</p><p>2. Patients’ Support</p><p>• Escalate complicated eligibility requests that cause patient dissatisfaction with the objective of enhancing and facilitating the delivery of healthcare services</p><p>• Understand all relevant procedures and guidelines to assure the optimal and timely delivery of healthcare services to patients</p><p>3. Providers’ Helpdesk</p><p>• Identify systems related problems from feedback of providers (i*Care users)</p><p>• Give support to Providers concerning eligibility difficulties ranging from defaulting equipment to document collection</p><p>4. Complaint Handling</p><p>• Facilitate resolution of complaints/requests for Patients and Providers</p><p>• Respond to suggestions, complaints and compliments submitted by patients and providers and offer positive support to involved staff</p><p>• Gather, analyze and report daily complaints. Determine reoccurrences and take corrective action</p><p>• Participate in committees, work groups, and/or process improvement teams which improve patient satisfaction</p><p>5. Processes and Procedures:</p><p>• Ensures compliance with GlobeMed procedures and practices associated with the patient</p><p>• Communicate in a timely manner on any administrative changes at the providers that may affect GlobeMed procedures and send immediate notifications to the concerned department about relocation of key employees and/or change in management of these providers</p><p>• Assist with System Requirements Analyses</p><p>6. Working Conditions</p><p>• Monitor Call Center Agents moral and improve the work environment</p><p>• Call Center Manager is expected to report to work during weekends and/or holidays depending on his/her availability</p><p> </p><p>Skills/Qualifications</p><p>Requirements</p><p>A degree in General Medicine</p><p>Minimum 7 years of experience in Customer Service Position, 2 of which in a Call Center environment</p><p>Possess good computer knowledge and technological skills including familiarity with CRM Solutions</p><p>Proficiency in English and Arabic</p><p>Sound knowledge in all MS Office Suites</p><p> </p><p>Other Skills/Abilities</p><p>Ability to handle a heavy call volume, work in a fast-paced environment, and deal well with stress</p><p>Quickly recognize the signals of a disgruntled customer and respond in a calm manner</p><p>Display dependability by being able to follow instructions as well as take responsibility for his/her own actions</p><p> </p><p>Possess Supervisory skills required to manage the call center team while facilitating daily operations.</p>